Item
Immediately end aphone call. You canalso press thebutton on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
You can switch themicrophone off sothe caller does nothear you.
Mute
Item
PrivacyTransfer the call tothe cell phone orback to SYNC 3.
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays apop-up with the caller name and ID, if supported by your cell phone. You can select:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the messagethat you would like to use and confirm to send the message.SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlayand Android Auto to access your phone.
When you use Apple CarPlay or AndroidAuto, you can:
•Make calls.
•Send and receive messages.
•Listen to music.
•Use your phone's voice assistant.
Apple CarPlay and Android Auto disablesome SYNC 3 features.
Most Apple CarPlay and Android Autofeatures use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 ornewer with iOS 7.1 or newer. Updating tothe latest iOS version is recommended.
1. Plug your phone into a USB port. SeeUSB Port (page 331).
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SYNC™ 3
Engine On due to
The engine is on to charge the high-voltage battery. Thevehicle returns to electric mode once the battery ischarged.
Battery Charging
The engine is on to maintain engine oil quality. Thevehicle returns to electric mode when low engine usemode is complete. See Hybrid Vehicle Operation(page 150).
Low Use
(Energi Only)
The engine is on due to high or low high-voltage batterytemperature. This is a normal operating condition. Thevehicle returns to electric mode automatically whenpossible.
Battery Temperature
(Energi Only)
The engine is on to optimize vehicle operation. Thevehicle returns to electric mode when possible.Normal Operation
The engine is on to provide increased powertrainbraking. This can occur when you turn on the gradeassist feature, when speed control is on or when drivingwith your foot off the accelerator pedal. Turning offgrade assist or speed control may allow the vehicle toreturn to electric mode.
Engine Braking Active
Privacy Notice for GPS Mapping withMyFord
MyFord allows for GPS mapping when avehicle is registered to a MyFord Mobileaccount. To remove the vehicle from theaccount, thereby removing GPS mappingability, a Master Reset can be performedin the vehicle. See Settings (page 442).
Before transferring ownership of a vehicle,owners may choose to execute a MasterReset or Factory Reset (completed via theMyFord Mobile website). Either methodremoves the vehicle from all MyFordMobile accounts.
It is recommended that new ownersconduct a Master Reset upon takingpossession of the vehicle to remove it fromany existing MyFord Mobile accounts. Thenew owner can activate a MyFord Mobileaccount by completing registration processon the website.
Website
www.myfordmobile.comwww.syncmyride.cawww.syncmaroute.ca
APPS
The system enables voice, steering wheel,and touch screen control of SYNC 3AppLink enabled smartphone apps.
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SYNC™ 3
Once an app is running through AppLink,you can control main features of the appthrough voice commands and steeringwheel controls.
Note:Available AppLink enabled apps willvary by market.
Note:You must pair and connect yoursmartphone via Bluetooth to SYNC 3 toaccess AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit:
Websites
owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps will work automatically with nosetup. Other apps will want you to configureyour personal settings and personalize yourexperience by creating stations orfavorites.We recommend you do this athome or outside of your vehicle.
Note:We encourage you to review thesmartphone app’s terms of service andprivacy policies because Ford is notresponsible for your app or its use of data.
Note:AppLink is a native SYNC systemfeature. Accessing mobile apps throughAppLink is only possible when Android Autoor Apple CarPlay are disabled. Some appsmay only be accessible in the car throughAppLink and others only through AndroidAuto or Apple CarPlay. Please refer to theSmartphone Connectivity information todisable Android Auto or Apple CarPlay.
Note:In order to use an app with SYNC 3,the app needs to be running in thebackground of your phone. If you shut downthe app on your phone, it shuts down theapp on SYNC 3 as well.
Note:If a SYNC 3 AppLink compatible appis not shown in the Apps Domain, make surethe required app is running on the mobiledevice.
Action and Descrip-tionMenu Item
SYNC 3 will searchand connect tocompatible app(s)running on yourmobile device.
Find Mobile Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3requires user consent to send and receiveapp authorization information and updatesusing the data plan associated with theconnected device.
The connected device sends data to Fordin the United States. The information isencrypted and includes your VIN, SYNC 3module number, odometer, usagestatistics and debugging information. Weretain this data for only as long asnecessary to provide this service,troubleshoot, and improve products andservices and to offer you products andservices that may interest you whereallowed by law.
Note:You must enable mobile apps foreach connected device the first time youselect a mobile app using the system.
Note:Ford reserves the right to limitfunctionality or deactivate mobile apps atany time.
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SYNC™ 3
Multi-point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent major
problems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance intervalto help make sure your vehicle keepsrunning great.
Multi-point inspection
Horn operationBattery performance
Radiator, cooler, heater and A/C hosesEngine air filter
Suspension components for leaks ordamageExhaust system
Steering and linkageExterior lamps operation
Tires for wear and proper pressure**Fluid levels*; fill if necessary
Windshield for cracks, chips or pitsFor oil and fluid leaks
Washer spray and wiper operationHalf-shaft dust boots
Hazard warning system operation
* Brake, coolant recovery reservoir, automatic transmission and window washer**If your vehicle is equipped with a temporary mobility kit, check the tire sealant expirationUse By date on the canister. Replace as needed.
Be sure to ask your dealership serviceadvisor or technician about the multi-pointvehicle inspection. It is a comprehensiveway to perform a thorough inspection ofyour vehicle. Your checklist gives youimmediate feedback on the overallcondition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor
Your vehicle is equipped with an IntelligentOil-Life Monitor that determines when youshould change the engine oil based on howyour vehicle is used. By using severalimportant factors in its calculations, themonitor helps reduce the cost of owningyour vehicle and reduces environmentalwaste at the same time.
This means you do not have to rememberto change the oil on a mileage-basedschedule. Your vehicle lets you know whenan oil change is due by displaying amessage in the information display.
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Scheduled Maintenance
Normal Scheduled Maintenance1, 2
Inspect steering linkage, ball joints, suspension and tie rod-ends.
Inspect wheels and related components for abnormalnoise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the Intelligent Oil-Life Monitor system anytime you change the engine oil andfilter. See Oil Change Indicator Reset (page 261).
Other Maintenance Items 1
Replace cabin air filter.Every 20,000 mi(32,000 km)
Replace engine air filter.Every 30,000 mi(48,000 km)
Change engine coolant and motor/electronics coolant.2Every 100,000 mi(160,000 km)
Replace spark plugs.Every 100,000 mi(160,000 km)
Change automatic transmission fluid.Every 150,000 mi(240,000 km)
1 Perform these maintenance items within 3,000 mi (4,800 km)of the last engine oil andfilter change. Do not exceed the designated distance for the interval.2 Initial replacement at six years or 100,000 mi (160,000 km), then every three years or50,000 mi (80,000 km).
Fusion Energi Plug-ln Hybrid
When to Expect the Message Prompting you to Change Your Oil
Vehicle Use and ExampleInterval
Normal15,000–20,000 mi(24,000–32,000 km)Normal commuting
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Scheduled Maintenance
When to Expect the Message Prompting you to Change Your Oil
Vehicle Use and ExampleInterval
High efficiency driving
Severe or Extreme
8,000–15,000 mi(13,000–24,000 km)Moderate to heavy load or towingMountainous or off-road conditionsExtended idling
Light
3,000–20,000 mi(5,000–32,000 km)Infrequent vehicle useLow amount of gasoline engine on timeHigh efficiency driving
At Every Oil Change Interval as Indicated by the Information Display.1, 2
Change engine oil and filter.3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength andhoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed two years or 20,000 mi (32,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the Intelligent Oil-Life Monitor system anytime you change the engine oil andfilter. See Oil Change Indicator Reset (page 261).
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Scheduled Maintenance
A
A/CSee: Climate Control..........................................119About This Manual...........................................7ABSSee: Brakes............................................................179ABS driving hintsSee: Hints on Driving With Anti-LockBrakes.................................................................179Accessories...................................................469Exterior Style.......................................................469Interior Style........................................................469Lifestyle.................................................................469Peace of Mind.....................................................469AccessoriesSee: Replacement PartsRecommendation............................................12ACCSee: Using Adaptive Cruise Control.............201Active Park Assist..........................................191Deactivating the Active Park AssistFeature..............................................................195Parallel Parking, Perpendicular Parking,Parallel Park Out Assist................................191Troubleshooting the System.........................196Adjusting the Headlamps........................269Horizontal Aim Adjustment...........................270Vertical Aim Adjustment................................269Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn.............................................................71Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn............................................................70End of Travel Position.........................................70Airbag Disposal...............................................49Air ConditioningSee: Climate Control..........................................119Air FilterSee: Changing the Engine Air Filter.............272AlarmSee: Anti-Theft Alarm........................................69Ambient Lighting............................................82Anti-Theft Alarm............................................69Arming the Alarm................................................69Disarming the Alarm...........................................69Appendices....................................................493
Apps.................................................................439..................................................................................439SiriusXM Traffic and Travel Link....................441At a Glance........................................................16Audible Warnings and Indicators.............96Headlamps On Warning Chime.....................96Keyless Warning Alert........................................96Parking Brake On Warning Chime.................96Audio Control....................................................71MODE........................................................................72Seek, Next or Previous........................................72Audio System.................................................317General Information...........................................317Audio Unit - Vehicles With: SYNC,Vehicles Without: TouchscreenDisplay..........................................................320Menu Structure...................................................322Audio Unit - Vehicles With: SYNC 3,Vehicles Without: Sony AudioSystem..........................................................325Audio Unit - Vehicles With: SYNC 3/SonyAudio System..............................................318Autolamps.........................................................77Windshield Wiper ActivatedHeadlamps.........................................................77Automatic Climate Control - VehiclesWith: SYNC, Vehicles Without:Touchscreen Display.................................123Automatic Climate Control - VehiclesWith: SYNC 3, Vehicles Without: SonyAudio System...............................................121A/C............................................................................122AUTO.......................................................................122Climate Controlled Seats.................................122Defrost....................................................................122Fan Speed Control..............................................122Heated Rear Window........................................122Heated Seats........................................................122Left-hand Temperature Control....................123Max A/C..................................................................122Max Defrost...........................................................123Power.......................................................................122Recirculated Air....................................................122Right-hand Temperature Control.................122Automatic Climate Control - VehiclesWith: SYNC 3/Sony AudioSystem............................................................119A/C............................................................................119
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Index
General Information on RadioFrequencies...................................................50Intelligent Access.................................................50General Maintenance Information........473Multi-point Inspection.....................................476Owner Checks and Services..........................475Protecting Your Investment...........................473Why Maintain Your Vehicle?..........................473Why Maintain Your Vehicle at YourDealership?.....................................................473Getting Assistance Outside the U.S. andCanada.........................................................242Getting the Services You Need...............239Away From Home..............................................239Global Opening and Closing......................84Closing the Windows..........................................84Opening the Windows.......................................84
H
Hazard Flashers............................................232Headlamp AdjustingSee: Adjusting the Headlamps....................269HeadrestSee: Head Restraints.........................................128Head Restraints.............................................128Adjusting the Head Restraint.........................129Tilting Head Restraints ....................................129Heated Seats..................................................135Heated Steering Wheel................................73Heated Windows and Mirrors..................126Heated Exterior Mirrors.....................................126Heated Rear Window........................................126HeatingSee: Climate Control..........................................119High Voltage Battery Cut-OffSwitch.............................................................174High Voltage Battery...................................168General Information..........................................168Hill Start Assist..............................................182Using Hill Start Assist.......................................183Hints on Controlling the InteriorClimate..........................................................125Defogging the Side Windows in ColdWeather.............................................................126General Hints........................................................125Quickly Cooling the Interior.............................126Quickly Heating the Interior............................126
Recommended Settings for Cooling...........126Recommended Settings for Heating..........126Hints on Driving With Anti-LockBrakes.............................................................179Home Screen................................................383Hood LockSee: Opening and Closing the Hood..........258Hybrid Vehicle Frequently AskedQuestions.....................................................154Hybrid Vehicle Operation..........................150Battery:....................................................................151Braking:....................................................................151Driving:....................................................................150Driving to Optimize Fuel Economy................151Engine:.....................................................................151Starting:.................................................................150Stopping:...............................................................150Transmission Operation:.................................150
I
In California (U.S. Only)............................240Information Display Control.......................73Information Displays.....................................97General Information............................................97Information Messages...............................106Active Park............................................................106Adaptive Cruise Control...................................107AdvanceTrac™....................................................107Airbag.....................................................................108Alarm......................................................................108Automatic Engine Shutdown........................108Battery and Charging System (12volt)....................................................................109Battery and Charging System (HighVoltage)............................................................109Blind Spot Information and Cross TrafficAlert System.....................................................110Doors and Locks..................................................110Driver Alert...............................................................111Fuel.............................................................................111Hill Start Assist.....................................................112Keys and Intelligent Access.............................112Lane Keeping System.........................................113Maintenance..........................................................113MyKey.......................................................................114Park Aid...................................................................115Park Brake...............................................................115
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Index