2018 FORD FUSION ENERGI stop start

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smart-phone; an Android with OS 2.3 or higher oran iPhone 3GS or newer with iOS 5.0 orhigher. Additionally, make sure you pair andconnect your phone to SYNC 3 in order tofind AppLink-capable apps on your device.iPhone users must also connect to a USBport with an Apple USB cable.
You did not connect anApplink Compatiblephone to SYNC 3.
AppLink MobileApplications:When I select"Find MobileApps," SYNC 3does not findany applica-tions.
Make sure you have downloaded andinstalled the latest version of the app fromyour phone's app store. Make sure the appis running on your phone. Some appsrequire you to register or login to the appon the phone before using them withAppLink. Also, some may have a "FordSYNC" setting, so check the app's settingsmenu on the phone.
AppLink-enabled appsare not installed andrunning on your mobiledevice.
My phone isconnected, but Istill cannot findany apps.
Closing and restarting apps may help SYNC3 find the application if you cannot discoverit inside the vehicle. On an Android device,if apps have an 'Exit' or 'Quit' option, thenselect it and restart the app. If the app doesnot have that option, select the phone'ssettings menu and select 'Apps', then findthe particular app and choose 'Force stop.'Do not forget to restart the app afterward,then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do notproperly close and re-open their connection toSYNC 3, over ignitioncycles, for example.
My phone isconnected, myapp(s) arerunning, but Istill cannot findany apps.On an iPhone with iOS7+, to force close anapp, double tap the home button thenswipe up on the app to close it. Tap thehome button again, then select the appagain to restart it. After a few seconds, theapp should then appear in SYNC 3's MobileApp's Menu.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

General Information on RadioFrequencies...................................................50Intelligent Access.................................................50General Maintenance Information........473Multi-point Inspection.....................................476Owner Checks and Services..........................475Protecting Your Investment...........................473Why Maintain Your Vehicle?..........................473Why Maintain Your Vehicle at YourDealership?.....................................................473Getting Assistance Outside the U.S. andCanada.........................................................242Getting the Services You Need...............239Away From Home..............................................239Global Opening and Closing......................84Closing the Windows..........................................84Opening the Windows.......................................84
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Hazard Flashers............................................232Headlamp AdjustingSee: Adjusting the Headlamps....................269HeadrestSee: Head Restraints.........................................128Head Restraints.............................................128Adjusting the Head Restraint.........................129Tilting Head Restraints ....................................129Heated Seats..................................................135Heated Steering Wheel................................73Heated Windows and Mirrors..................126Heated Exterior Mirrors.....................................126Heated Rear Window........................................126HeatingSee: Climate Control..........................................119High Voltage Battery Cut-OffSwitch.............................................................174High Voltage Battery...................................168General Information..........................................168Hill Start Assist..............................................182Using Hill Start Assist.......................................183Hints on Controlling the InteriorClimate..........................................................125Defogging the Side Windows in ColdWeather.............................................................126General Hints........................................................125Quickly Cooling the Interior.............................126Quickly Heating the Interior............................126
Recommended Settings for Cooling...........126Recommended Settings for Heating..........126Hints on Driving With Anti-LockBrakes.............................................................179Home Screen................................................383Hood LockSee: Opening and Closing the Hood..........258Hybrid Vehicle Frequently AskedQuestions.....................................................154Hybrid Vehicle Operation..........................150Battery:....................................................................151Braking:....................................................................151Driving:....................................................................150Driving to Optimize Fuel Economy................151Engine:.....................................................................151Starting:.................................................................150Stopping:...............................................................150Transmission Operation:.................................150
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In California (U.S. Only)............................240Information Display Control.......................73Information Displays.....................................97General Information............................................97Information Messages...............................106Active Park............................................................106Adaptive Cruise Control...................................107AdvanceTrac™....................................................107Airbag.....................................................................108Alarm......................................................................108Automatic Engine Shutdown........................108Battery and Charging System (12volt)....................................................................109Battery and Charging System (HighVoltage)............................................................109Blind Spot Information and Cross TrafficAlert System.....................................................110Doors and Locks..................................................110Driver Alert...............................................................111Fuel.............................................................................111Hill Start Assist.....................................................112Keys and Intelligent Access.............................112Lane Keeping System.........................................113Maintenance..........................................................113MyKey.......................................................................114Park Aid...................................................................115Park Brake...............................................................115
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index

Special Operating Conditions ScheduledMaintenance..............................................480Exceptions............................................................482Speed ControlSee: Cruise Control...........................................200Stability Control............................................185Principle of Operation.......................................185Starting a Gasoline Engine.......................146Automatic Engine Shutdown.........................147Failure to Start.....................................................146Guarding Against Exhaust Fumes...............148Important Ventilating Information..............148Starting Your Vehicle.........................................146Stopping the Engine When Your Vehicle isMoving................................................................147Stopping the Engine When Your Vehicle isStationary.........................................................147Starting and Stopping the Engine..........145General Information..........................................145Steering............................................................218Electric Power Steering....................................218Steering Wheel................................................70Storage Compartments.............................144SunroofSee: Moonroof.......................................................87Sun Visors.........................................................87Illuminated Vanity Mirror...................................87Supplementary Restraints System..........41Principle of Operation.........................................41Symbols Glossary.............................................7SYNC™ 3........................................................370General Information.........................................370SYNC™ 3 Troubleshooting.....................456SYNC™ Applications andServices........................................................348911 Assist...............................................................348SYNC Mobile Apps............................................350SYNC™............................................................332General Information..........................................332SYNC™ Troubleshooting.........................362
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Technical SpecificationsSee: Capacities and Specifications...........308The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................241
Tire Care..........................................................287Glossary of Tire Terminology........................289Information About Uniform Tire QualityGrading..............................................................287Information Contained on the TireSidewall...........................................................290Temperature A B C............................................288Traction AA A B C..............................................288Treadwear............................................................288Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit..................281Tire Pressure Monitoring System..........303Changing Tires With a Tire PressureMonitoring System.......................................304Understanding Your Tire PressureMonitoring System ......................................304Tire Repair KitSee: Tire Sealant and Inflator Kit..................281Tire Sealant and Inflator Kit.....................281First Stage: Reinflating the Tire with SealingCompound and Air.......................................283General Information.........................................282Second Stage: Checking TirePressure............................................................285Tips for Use of the Kit......................................282What to do after the Tire has beenSealed...............................................................285What to do when a Tire Is Punctured........283TiresSee: Wheels and Tires......................................281Towing a Trailer.............................................227Towing Points................................................237Installing the Recovery Hook.........................237Recovery Hook Location..................................237Towing the Vehicle on FourWheels...........................................................227Emergency Towing.............................................227Recreational Towing..........................................227Towing..............................................................227Traction Control............................................184Principle of Operation.......................................184Transmission Code Designation..............311Transmission...................................................175Transporting the Vehicle...........................237Type Approvals..............................................521RF Certification Logos for Tire PressureMonitoring Sensor(s)...................................521
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index

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Under Hood Overview...............................259Unique Driving Characteristics................150Universal Garage Door Opener................137HomeLink Wireless Control System............137USB Port...........................................................331Using Adaptive Cruise Control................201Automatic Cancellation..................................204Blocked Sensor..................................................205Canceling the Set Speed................................204Changing the Set Speed................................204Detection Issues................................................204Following a Vehicle...........................................202Following a Vehicle to a CompleteStop...................................................................203Hilly Condition Usage......................................204Overriding the Set Speed...............................204Resuming the Set Speed................................204Setting the Adaptive Cruise Speed............202Setting the Adaptive Cruise Speed WhenYour Vehicle is Stationary..........................202Setting the Gap Distance...............................203Switching Adaptive Cruise ControlOff......................................................................204Switching Adaptive Cruise ControlOn.......................................................................202Switching to ECO Cruise.................................206Switching to Normal Cruise Control..........206System Not Available......................................205Using Cruise Control..................................200Switching Cruise Control Off........................200Switching Cruise Control On.........................200Switching to ECO Cruise..................................201Using MyKey With Remote StartSystems..........................................................59Using Snow Chains.....................................302Using Stability Control...............................186Using Summer Tires...................................302Using SYNC™ With Your MediaPlayer.............................................................353Accessing Your USB Song Library................357Bluetooth Devices and SystemSettings............................................................359Connecting Your Digital Media Player to theUSB Port...........................................................353Media Menu Features......................................356Media Voice Commands................................354
USB 2......................................................................359Voice Commands for Audio Sources.........360Using SYNC™ With Your Phone............336Accessing Features through the PhoneMenu...................................................................341Accessing Your Phone Settings...................344Bluetooth Devices.............................................345Making Calls........................................................340Pairing a Phone for the First Time...............337Pairing Subsequent Phones..........................338Phone Options during an Active Call.........340Phone Voice Commands................................338Receiving Calls...................................................340System Settings.................................................346Text Messaging...................................................342Using Traction Control...............................184Switching the System Off...............................184System Indicator Lights andMessages..........................................................184Using a Switch.....................................................184Using the Information DisplayControls.............................................................184Using Voice Recognition...........................334Audio Voice Commands.................................385Climate Voice Commands.............................386Initiating a Voice Session................................334Mobile App Voice Commands......................389Navigation Voice Commands.......................387Phone Voice Commands...............................386SiriusXM Traffic and Travel Link VoiceCommands.....................................................389System Interaction and Feedback..............335Voice Settings Commands............................390Utilizing the Mediation/ArbitrationProgram (Canada Only).........................242
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Vehicle Care...................................................274General Information..........................................274Vehicle Certification Label.........................311Vehicle Identification Number.................310Vehicle Storage.............................................27912V Battery...........................................................280Body........................................................................279Brakes....................................................................280Cooling System..................................................280Engine.....................................................................279
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index