
Restricted features
Editing Wi-Fi settings.Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.Text Messages
Using the keyboard to enter a destination.Navigation
Adding or editing Navigation Favorites entries or AvoidAreas.
Creating a SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware and connected features.
•Access to customer support for anyquestions you may have.
•Maintain account permissions.
Visit the website to sign up and register.
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
MyFord Mobile™ with EmbeddedModem For Energi Vehicles (If
Equipped)
Connect to your vehicle using the MyFordMobile app on your smartphone. Theembedded modem in your vehiclecommunicates with the app and allowsyou to start, lock, unlock and locate yourvehicle remotely. The app also connectsyou with other vehicle resources like aparking locator, roadside assistance, dealerlocations and Ford Support. MyFord Mobile
is supported by Android and iPhone and itis available through the App Store andGoogle Play. The MyFord mobile app isavailable through a free download.Services included for four years. Text anddata rates apply to usage.
SYNC Connect For Hybrid Vehicles
(If Equipped)
With a SYNC® Connect-equipped vehicle,you can use FordPass® to track yourvehicle’s location and remotely accessvehicle features such as start, lock andunlock and vehicle status including fuellevel and approximate mileage. You canalso schedule specific times to remotelystart your vehicle so it is ready to hit theroad as soon as you are. SYNC Connect isan optional feature on select vehicles.FordPass® is available through a freedownload via the Apple App Store® orGoogle Play™. Message and data ratesmay apply. Services may be limited bymobile phone network coverage area.
•FCC: LHJ-FAN
•IC: 2807E-FAN
Updating Your System
You can choose to download the updateonto a USB drive or use Wi-Fi to deliverautomatic updates.
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USB Updates
To use the USB update you need to loginto your owner account and visit the SYNCsoftware update page.
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
The website notifies you if an update isavailable. You can then select to downloadthe update.
You will need an empty USB drive. Pleasecheck the website for minimumrequirements. Once you have inserted theUSB drive into your computer, choose tostart the download. Follow the instructionsprovided to download the files to the USBdrive.
The installation of most files occurs in thebackground, and does not interrupt youruse of the system. Navigation updatescannot be installed in the background,because the files are too large.
To install the update in your vehicle,remove anything that is plugged in the USBports on the media hub and plug in theUSB drive containing the update. Whenthe USB drive is plugged in, the installationshould begin immediately. After asuccessful installation, the update isavailable the next time the vehicle isstarted.
Please refer to the website for any furtheractions.
Updating Over Wi-Fi
To update your System over Wi-Fi yourvehicle must be within the range of a Wi-Fiaccess point. Data rates may apply.
To connect your system to Wi-Fi,select:
Menu Item
Settings
Wi-Fi
You can then select yourWi-Fi network. You mayhave to enter the securitycode if the network issecured. The systemconfirms when it hasconnected to the network.
AvailableWi-FiNetworks
You must also give the system permissionto update automatically. Upon vehicledelivery, the System asks you if you wouldlike to use the automatic update feature.If you agree to automatic updates, you canpress OK to confirm. If this selection doesnot appear upon vehicle delivery you canaccess it through the General Settings. SeeSettings (page 442). You can also performa master reset. See SYNC™ 3Troubleshooting (page 456).
If you would like to switch this featureon later, select:
Menu Item
Settings
General
From this menu, you canenable automatic updates.If you have not done soalready, the systemprompts you to set up aWi-Fi connection when youenable this feature.
AutomaticSystemUpdates
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Included here are some of the mostpopular commands for each SYNC 3feature.
Audio Voice Commands
___ is a dynamic listing, meaning that foraudio voice commands it can be the nameof a Sirius channel or a channel number, aradio frequency number, or the name of anartist, album, song or a genre.
To control the media features, press the voice button and when prompted, say:
DescriptionVoice command
You can say the Sirius channel name or numbersuch as "Sirius channel 16".
1Sirius Channel ___
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
Allows you to tune to a specific FM or AMfrequency such as "FM 88.7" or "AM 1580".AM ___
FM ___
Allows you to tune to a specific HD frequencysuch as “FM 88.7 HD 1”.
1FM ___ HD ___
Allows you to listen to music on your Bluetooth-connected device.Bluetooth Audio
Allows you to listen to music on your USBconnected device.USB
For USB audio only, you can say the name of anartist, album, song or a genre to listen to thatselection. Your system must finish indexingbefore this option is available. For example, youcould say "Play artist, The Beatles" or "Play song,Penny Lane".
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
Play Podcast ___
Play Song ___
Play Audiobook ___
For USB audio only, you can say the name of anartist, album, or a genre to browse by that selec-tion. Your system must finish indexing before thisoption is available. For example you can say"Browse The Beatles" or "Browse folk".
Browse ___
1 This option may not be available in all markets or may require a subscription.
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Message and descriptionMessage
SourcesA
Direct TuneB
PresetsC
You can access these options using thetouchscreen or voice commands.
Sources
Press this button to select the source ofmedia you want to listen to.
Menu item
AM
FM
*SIRIUS
*CD
The name of the USB that is plugged in displays here.USB
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Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you to
access media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
For some devices, SYNC 3 is able toprovide 30-second skip buttons when youlisten to audio books or podcasts. Thesebuttons allow you to skip forward orbackward within a track.
While playing audio from a USB device youcan look for certain music by selecting thefollowing:
FunctionButton
If available, displays the list of tracks in theNow Playing playlist.Browse
This option, which is available underbrowse, allows you to play all tracks or tofilter the available media into one of thebelow categories.
New Search
Play All
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio books
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FunctionButton
Composers
This button allows you to choose a specificletter to view within the category you arebrowsing.
A-Z Jump
If available, this allows you to browse thefolders and files on your USB device.Explore Device
USB Port
The USB port is on the instrument panel.
This feature allows you to plug in USBmedia devices, memory sticks, flash drivesor thumb drives, and charge devices if theysupport this feature.
Select this option to play audio from yourUSB device.
Apps
The system supports the use of certainaudio apps such as iHeartRadio through aUSB or bluetooth-enabled device.
Each app gives you different on-screenoptions depending on the app's content.See Apps (page 439).
Supported Media Players, Formatsand Metadata Information
The system is capable of hosting nearlyany digital media player, including iPod,iPhone, and most USB drives.
Supported audio formats include MP3,WMA, WAV, AAC, and FLAC.
Supported audio file extensions includeMP3, WMA, WAV, M4A, M4B, AAC, andFLAC.
Supported USB file systems include: FAT,exFAT, and NTFS.
SYNC 3 is also able to organize the mediafrom your USB device by metadata tags.Metadata tags, which are descriptivesoftware identifiers embedded in themedia files, provide information about thefile.
If your indexed media files contain noinformation embedded in these metadatatags, SYNC 3 may classify the emptymetadata tags as unknown.
SYNC 3 is capable of indexing up to50,000 songs per USB device, for up to 10devices.
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Item
Immediately end aphone call. You canalso press thebutton on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
You can switch themicrophone off sothe caller does nothear you.
Mute
Item
PrivacyTransfer the call tothe cell phone orback to SYNC 3.
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays apop-up with the caller name and ID, if supported by your cell phone. You can select:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the messagethat you would like to use and confirm to send the message.SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlayand Android Auto to access your phone.
When you use Apple CarPlay or AndroidAuto, you can:
•Make calls.
•Send and receive messages.
•Listen to music.
•Use your phone's voice assistant.
Apple CarPlay and Android Auto disablesome SYNC 3 features.
Most Apple CarPlay and Android Autofeatures use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 ornewer with iOS 7.1 or newer. Updating tothe latest iOS version is recommended.
1. Plug your phone into a USB port. SeeUSB Port (page 331).
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2. Follow the prompts on thetouchscreen.
3. Follow the prompts that appear onyour phone to allow access to AppleCarPlay.
After completing the setup, your phoneconnects to CarPlay automatically whenplugged into a USB port.
To disable this feature from theSettings screen, select:
Menu Item
Apple CarPlay Preferences
Your device is listed if SYNC detectsApple CarPlay. Select the name of yourdevice and select:
Disable
To return to SYNC 3, go to the AppleCarPlay home screen and select the SYNCapp.
Note:Contact Apple for Apple CarPlaysupport.
Android Auto
Android Auto is compatible with mostdevices with Android 5.0 or newer.
1. Download the Android Auto app toyour device from Google Play toprepare your device (this may requiremobile data usage).
Note:The Android Auto App may not beavailable within your current market.
2. Plug your device into a USB port. SeeUSB Port (page 331).
3. To switch this feature on from theSettings screen, scroll left on thescreen and select:
Menu Item
Android Auto Preferences
Enable Android Auto
Note:Android Auto must be switched onafter plugging in your device.
To disable this feature from theSettings screen, select:
Menu Item
Android Auto Preferences
Your device is listed if SYNC detectsAndroid Auto. Select the name of yourdevice and select:
Disable
Note:You may need to slide your Settingsscreen to the left to select Apple CarPlayPreferences or Android Auto Preferences.
To return to SYNC 3, select thespeedometer icon in the Android Automenu bar at the bottom of thetouchscreen, and then touch the option toreturn to SYNC.
Note:Contact Google for Android Autosupport.
NAVIGATION (If Equipped)
Your navigation system is comprised oftwo main features, destination mode andmap mode.
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