2018 FORD FUSION ENERGI USB

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to resetit on your phone. If you are in your vehicle,SYNC 3 should be able to automatically re-connect to your phone if you press the"Phone" button.
There is a Bluetooth issueon some older versionsof the Android operatingsystem that may causeapps that were found onyour previous vehicledrive to not be foundagain if you did notswitch Bluetooth off.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC 3's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
You may need to resetthe USB connection toSYNC 3.
My iPhone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC 3.
Increase the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.The Bluetooth volume onthe phone may be low.
I have anAndroid phone.I found andstarted mymedia app onSYNC 3, butthere is nosound or thesound is verylow.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofBluetooth ports thatapps can use to connect.If you have more AppLinkapps on your phone thanthe number of availableBluetooth ports, you willnot see all of your appslisted in the SYNC 3mobile apps menu.
I can only seesome of theAppLink appsrunning on myphone listed inthe SYNC 3Mobile AppsMenu.
463
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may not be sayingthe name exactly as itappears on your phone-book.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreignnames storedon my cellphone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNC3 will read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC 3 applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC 3.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreigntracks, artists,albums, genresand playlistnames from mymedia player orUSB flash drive.
SYNC 3 uses a synthetically generatedvoice rather than pre-recorded humanvoice.
SYNC 3 uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
465
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting, refer to the regional Fordor Lincoln website.
468
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

End User License Agreement.................495VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................495Engine Block Heater....................................148Using the Engine Block Heater......................149Engine Coolant Check................................261Adding Coolant...................................................262Coolant Change.................................................264Engine Coolant TemperatureManagement..................................................265Fail-Safe Cooling...............................................264Recycled Coolant...............................................263Severe Climates.................................................263Engine Emission Control...........................164Engine ImmobilizerSee: Passive Anti-Theft System....................68Engine Oil Check.........................................260Adding Engine Oil..............................................260Engine Oil Dipstick......................................260Engine Specifications................................308Entertainment..............................................390AM/FM Radio......................................................392Apps.......................................................................400Bluetooth Stereo or USB................................399CD (If equipped)................................................398HD Radio™ Information (IfAvailable)........................................................395SiriusXM® Satellite Radio (IfActivated)........................................................392Sources...................................................................391Supported Media Players, Formats andMetadata Information...............................400USB Port..............................................................400Environment......................................................15EPBSee: Electric Parking Brake.............................180Event Data RecordingSee: Data Recording..............................................9Export Unique Options..................................13Exterior Mirrors................................................84Auto-Dimming Feature......................................85Blind Spot Monitor..............................................86Fold-Away Exterior Mirrors...............................85Heated Exterior Mirrors......................................85Integrated Blind Spot Mirrors..........................85Memory Mirrors.....................................................85Power Exterior Mirrors........................................84Puddle Lamps ......................................................85
Signal Indicator Mirrors......................................85
F
Fastening the Seatbelts...............................33Rear Inflatable Seatbelt.....................................35Seatbelt Locking Modes....................................34Using Seatbelts During Pregnancy................33Flat Tire InflationSee: Tire Sealant and Inflator Kit..................281Floor Mats.......................................................229Fog Lamps - FrontSee: Front Fog Lamps........................................80Ford Credit..........................................................11US Only......................................................................11Ford Protect....................................................471Ford Protect Extended Service Plan(CANADA ONLY)...........................................472Ford Protect Extended Service Plans (U.S.Only)...................................................................471Front Fog Lamps............................................80Front Parking Aid..........................................188Obstacle Distance Indicator..........................189Front Passenger Sensing System............43Fuel and Refueling........................................157Fuel Consumption........................................162Fuel Economy......................................................162Fuel Filler Funnel Location........................159Fuel Filter.........................................................267Fuel Quality.....................................................157Choosing the Right Fuel...................................157Fuel Freshness Mode........................................158Fuel Shutoff...................................................232Fuses................................................................246Fuse Specification Chart..........................246Passenger Compartment Fuse Panel........253Power Distribution Box....................................246
G
Garage Door OpenerSee: Universal Garage Door Opener............137Gauges...............................................................89Left Information Display...................................89Right Information Display..................................91GearboxSee: Transmission...............................................175
528
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index

U
Under Hood Overview...............................259Unique Driving Characteristics................150Universal Garage Door Opener................137HomeLink Wireless Control System............137USB Port...........................................................331Using Adaptive Cruise Control................201Automatic Cancellation..................................204Blocked Sensor..................................................205Canceling the Set Speed................................204Changing the Set Speed................................204Detection Issues................................................204Following a Vehicle...........................................202Following a Vehicle to a CompleteStop...................................................................203Hilly Condition Usage......................................204Overriding the Set Speed...............................204Resuming the Set Speed................................204Setting the Adaptive Cruise Speed............202Setting the Adaptive Cruise Speed WhenYour Vehicle is Stationary..........................202Setting the Gap Distance...............................203Switching Adaptive Cruise ControlOff......................................................................204Switching Adaptive Cruise ControlOn.......................................................................202Switching to ECO Cruise.................................206Switching to Normal Cruise Control..........206System Not Available......................................205Using Cruise Control..................................200Switching Cruise Control Off........................200Switching Cruise Control On.........................200Switching to ECO Cruise..................................201Using MyKey With Remote StartSystems..........................................................59Using Snow Chains.....................................302Using Stability Control...............................186Using Summer Tires...................................302Using SYNC™ With Your MediaPlayer.............................................................353Accessing Your USB Song Library................357Bluetooth Devices and SystemSettings............................................................359Connecting Your Digital Media Player to theUSB Port...........................................................353Media Menu Features......................................356Media Voice Commands................................354
USB 2......................................................................359Voice Commands for Audio Sources.........360Using SYNC™ With Your Phone............336Accessing Features through the PhoneMenu...................................................................341Accessing Your Phone Settings...................344Bluetooth Devices.............................................345Making Calls........................................................340Pairing a Phone for the First Time...............337Pairing Subsequent Phones..........................338Phone Options during an Active Call.........340Phone Voice Commands................................338Receiving Calls...................................................340System Settings.................................................346Text Messaging...................................................342Using Traction Control...............................184Switching the System Off...............................184System Indicator Lights andMessages..........................................................184Using a Switch.....................................................184Using the Information DisplayControls.............................................................184Using Voice Recognition...........................334Audio Voice Commands.................................385Climate Voice Commands.............................386Initiating a Voice Session................................334Mobile App Voice Commands......................389Navigation Voice Commands.......................387Phone Voice Commands...............................386SiriusXM Traffic and Travel Link VoiceCommands.....................................................389System Interaction and Feedback..............335Voice Settings Commands............................390Utilizing the Mediation/ArbitrationProgram (Canada Only).........................242
V
Vehicle Care...................................................274General Information..........................................274Vehicle Certification Label.........................311Vehicle Identification Number.................310Vehicle Storage.............................................27912V Battery...........................................................280Body........................................................................279Brakes....................................................................280Cooling System..................................................280Engine.....................................................................279
534
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index