
Troubleshooting the System
Possible CauseSymptom
You may have the traction control system switched off.The system does not look for aspace.The transmission is in reverse (R). Your vehicle mustbe moving forward to be able to detect a parking space.
The sensors may be covered. For example, snow, iceor dirt buildup. Covered sensors can affect how thesystem functions.
The system does not offer aparking space.
There is not enough room in the parking space for yourvehicle to safely park.
There is not enough space for the parking maneuver onthe opposite side of the parking space.
The parking space is more than 5 ft (1.5 m) or less than16 in (0.4 m) away.
Your vehicle speed is greater than 22 mph (35 km/h).
You recently disconnected or replaced the battery. Aftera battery disconnect, you must drive your vehicle on astraight road for a short period of time.
Your vehicle is rolling in the opposite direction of thecurrent transmission position. For example, rollingforward when in reverse (R).
The system does not positionthe vehicle correctly.
An irregular curb along the parking space prevents thesystem from aligning your vehicle properly.
Improperly parked vehicles or objects are boarding thespace.
Your vehicle is too far past the parking space. Thesystem performs best when you drive the samedistance past the parking space.
You have incorrectly installed or maintained the tires.For example, not inflated correctly, improper size, or ofdifferent sizes.
A repair or alteration changes the detection capabilities.
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REAR UNDER FLOOR
STORAGE
Cargo Management System (If
Equipped)
The system is located in the floor of thecargo area. Lift the handle to open.
LUGGAGE COVERS
WARNINGS
Make sure that the posts are properlylatched in the mounting features.The luggage cover may cause injuryin a sudden stop or crash if it is not securelyinstalled.
Do not place any objects on theluggage cover. They may obstructyour vision or strike occupants ofyour vehicle in the case of a sudden stopor crash.
You can remove the luggage cover to loadtall items in the cargo area.
Removing the Cover
Note:You must repeat the steps on bothsides of your vehicle.
1.Open the liftgate and disconnect thetether by pulling it out.
2.Rotate the luggage cover upward.
3.Tap the bottom of the luggage coverupward near the pivot rod.
Reverse the steps to install the luggagecover.
LOAD LIMIT
Vehicle Loading - with andwithout a Trailer
This section guides you in theproper loading of your vehicle,trailer, or both. Keep your loadedvehicle weight within its designrating capability, with or withouta trailer. Properly loading yourvehicle provides maximum returnof vehicle design performance.Before you load your vehicle,become familiar with the
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Before driving through standing water,check the depth. Never drive through waterthat is higher than the bottom of the frontrocker area of your vehicle.
When driving through standing water, drivevery slowly and do not stop your vehicle.Your brake performance and traction maybe limited. After driving through water andas soon as it is safe to do so:
•Lightly press the brake pedal to dry thebrakes and to check that they work.
•Check that the horn works.
•Check that the exterior lights work.
•Turn the steering wheel to check thatthe steering power assist works.
FLOOR MATS
WARNINGS
Use a floor mat designed to fit thefootwell of your vehicle that does notobstruct the pedal area. Failure tofollow this instruction could result in theloss of control of your vehicle, personalinjury or death.
Pedals that cannot move freely cancause loss of vehicle control andincrease the risk of serious personalinjury.
WARNINGS
Secure the floor mat to bothretention devices so that it cannotslip out of position and interfere withthe pedals. Failure to follow this instructioncould result in the loss of control of yourvehicle, personal injury or death.
Do not place additional floor matsor any other covering on top of theoriginal floor mats. This could resultin the floor mat interfering with theoperation of the pedals. Failure to followthis instruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
Always make sure that objectscannot fall into the driver foot wellwhile your vehicle is moving. Objectsthat are loose can become trapped underthe pedals causing a loss of vehicle control.
To install the floor mats, position the floormat eyelet over the retention post andpress down to lock in position.
To remove the floor mat, reverse theinstallation procedure.
Note:Regularly check the floor mats tomake sure they are secure.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]+1 313 594 4857Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/A+1-313-594-4857Sub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-automobiles.html (French)Website
1–800–333–0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1–800–565-3673Phone
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3.Lift the hood and support it with theprop rod.
4.To close the hood, remove the supportrod from the catch and securecorrectly.
5.Lower the hood and allow it to dropunder its own weight for the last 8 into 12 in (20 cm to 30 cm).
Note:Make sure the hood is fully closed.
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