2018 FORD FOCUS phone

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]+1 313 594 4857Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/A+1-313-594-4857Sub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-automobiles.html (French)Website
1–800–333–0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1–800–565-3673Phone
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VOL and Power: Press to switch the system on and off. Turn the control toadjust the volume.A
Function buttons: Select different functions of the audio system dependingon which mode you are in (such as Radio mode or CD mode).B
CD slot: Insert a CD.C
Eject or Mute: Press to eject a CD. Press to mute the audio source.D
Number block: In radio mode, you can store your favorite radio stations. Tostore a radio station, tune to the station, then press and hold a preset buttonuntil sound returns. In CD mode, select a track. In phone mode, enter a phonenumber.
E
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TUNE and Play or Pause: In radio mode, turn to search the frequency bandin individual increments. Press to mute the station. In media mode, turn to selecta new track. Press to either play or pause a track. This button also mutes theradio sources.
F
PHONE: Press to access the phone features of the SYNC system. See yourSYNC information.G
MENU: Press to access different audio system features. See Menu Structurelater in this chapter.H
CLOCK: If not in phone mode, press to display the clock.I
Seek and Fast Forward: In radio mode, select a frequency band and pressthis button. The system stops at the first station up the band. Press and holdthe button to move quickly, then release to stop at the next available station.In CD mode, press to select the next track. Press and hold the button to movequickly forward through the current track.
J
OK and Arrow buttons: Press OK to confirm menu selections. Press to scrollthrough the menu choices.K
Seek and Reverse: In radio mode, select a frequency band and press thisbutton. The system stops at the first station down the band. Press and holdthe button to move quickly, then release to stop at the previous available station.In CD mode, press to select the previous track. Press and hold the button tomove quickly backward through the current track.
L
SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance.Use the up and down arrow buttons to select the various settings. When youmake your selection, press the left and right arrow buttons to change thesettings. Press OK to set or press MENU to exit. Sound settings can be set foreach audio source independently.
M
RADIO: Press this multiple times to select a radio band. Press and hold toselect the autostore function. Press to return to the main screen of the activeradio band.
N
MEDIA: Press to open the media source menu. You can press this multipletimes to change to CD or to a SYNC-Media device or scroll through the mediasources using the arrow buttons. Press OK to select a source.
O
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Vol and Power: Turn to adjust the volume. Press to switch the system on andoff.A
Function buttons: Select different functions of the audio system dependingon which mode you are in (such as Radio mode or CD mode).B
CD slot: Insert a CD.C
Eject or Mute: Press to eject a CD. Press to mute the audio source.D
Number block: In radio mode, store and recall your favorite radio stations. Tostore a radio station, tune to the station, then press and hold a preset buttonuntil sound returns. In CD mode, select a track. In phone mode, enter a phonenumber.
E
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TUNE and Play or Pause: In radio mode, turn to search the frequency bandin individual increments. Press to mute the station. In media mode, turn to selecta new track. Press to either play or pause a track. This button also mutes theradio sources.
F
Clock: Press to access the clock setting. Use the center arrow controls to changethe hours and minutes. You can also set the clock by pressing MENU andscrolling to Clock Settings. If not in phone mode, press to display the clock.
G
PHONE: Press to access the phone features of the SYNC system. See yourSYNC information.H
MENU: Press to access different audio system features. See Menu Structure.I
SOUND: Press to access settings for Treble, Midrange, Bass, Fade and Balance.Use the up and down arrow buttons to select the various settings. When youmake your selection, press the left and right arrow buttons to change thesettings. Press OK to set or press MENU to exit. Sound settings can be set foreach audio source independently.
J
Seek, Fast Forward and Reverse: In radio mode, select a frequency bandand press either button. The system stops at the first station it finds in thatdirection. In SIRIUS mode, press to select the next or previous satellite radiostation. If a specific category is selected (such as jazz, rock or news), press tofind the next or previous station in the selected category. In CD mode, press toselect the next or previous track. Press and hold to move quickly forward orbackward through the current track.
K
OK and cursor arrows: Press the up and down arrow buttons to select thevarious settings. When you make your selection, press the left and right arrowbuttons to change the settings. Press OK to set, or press MENU to exit.
L
SIRIUS: Press to listen to SIRIUS satellite radio.M
RADIO: Press to listen to the radio or change radio stations. Press the functionbuttons below the radio screen to select different radio functions.N
MEDIA: Press to open the media source menu. You can press this multipletimes to change to CD or to a SYNC-Media device or scroll through the mediasources using the arrow buttons. Press OK to select a source.
O
DIGITAL RADIO
Note:HD Radio broadcasts are notavailable in all markets.
HD Radio technology is the digitalevolution of analog AM/FM radio. Yoursystem has a special receiver that allowsit to receive digital broadcasts (whereavailable) in addition to the analogbroadcasts, it already receives. Digitalbroadcasts provide a better sound quality
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