
General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
315
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing SYNC™ 3

Changing a Road Wheel............................216
Important Information for Lifting or
Jacking............................................................... 216
Changing the 12V Battery...........................174
Changing the Front Wiper Blades..........176 Changing the Windshield Wiper
Blades................................................................. 176
Service Position................................................... 176
Changing the Rear Wiper Blades............177
Charging the High Voltage Battery.........110 AC Charging........................................................... 110
DC Charging........................................................... 115
Checking MyKey System Status................51 MyKey Distance...................................................... 51
Number of Admin Keys....................................... 51
Number of MyKeys............................................... 51
Checking the Wiper Blades.......................175
Child Restraint and Seatbelt Maintenance.................................................33
Child Restraint Positioning.........................24
Child Safety
.......................................................15
General Information............................................. 15
Child Safety Locks
..........................................25
Left-Hand Side...................................................... 26
Right-Hand Side................................................... 26
Cleaning Leather Seats..............................187
Cleaning Products........................................183
Cleaning the Engine....................................185
Cleaning the Exterior...................................184 Cleaning the Headlamps................................. 184
Exterior Chrome Parts...................................... 184
Exterior Plastic Parts......................................... 184
Stripes or Graphics............................................ 184
Underbody............................................................ 185
Under Hood.......................................................... 185
Cleaning the Instrument Panel and Instrument Cluster Lens
..........................187
Cleaning the Interior....................................186
Cleaning the Wheels...................................188
Cleaning the Windows and Wiper Blades............................................................186
Clearing All MyKeys.......................................50
Climate Control
..............................................94
Cold Weather Precautions........................142
Collision, Damage or Fire Event...............147 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 147Coolant Check.................................................171
Adding Coolant.................................................... 172
Recycled Coolant................................................ 173
Severe Climates................................................... 173
Crash Sensors and Airbag Indicator........42
Creating a MyKey
...........................................49
Programming/Changing Configurable
Settings............................................................... 49
Cruise Control
..................................................62
Principle of Operation........................................ 131
Cruise control See: Using Cruise Control................................. 131
Customer Assistance
..................................149
D
Data Recording
..................................................7
Event Data Recording........................................... 8
Service Data Recording......................................... 7
Daytime Running Lamps
............................68
Type 1 - Conventional
(Non-Configurable)....................................... 68
Type 2 - Configurable......................................... 68
Direction Indicators.......................................69
Doors and Locks.............................................53
Driver and Passenger Airbags...................36 Children and Airbags........................................... 37
Proper Driver and Front Passenger Seating Adjustment........................................................ 36
Driver Knee Airbag
..........................................41
Driving Aids.....................................................133
Driving Hints....................................................142
Driving Through Water
................................142
DRL See: Daytime Running Lamps........................ 68
E
Electric Vehicle Information....................269 Charge Settings................................................... 271
Power Flow.......................................................... 285
Vehicle..................................................................... 271
Electromagnetic Compatibility
..............334
End User License Agreement.................336 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 336
Engine Immobilizer See: Passive Anti-Theft System..................... 58
366
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index

Hill Start Assist..............................................122
Switching the System On and Off................122
Using Hill Start Assist........................................ 122
Hints on Controlling the Interior Climate............................................................95
General Hints......................................................... 95
Improving Vehicle Drive Range....................... 96
Recommended Settings for Cooling............96
Side Window Defogging in Cold Weather.............................................................. 96
Hints on Driving With Anti-Lock Brakes..............................................................121
Home Screen................................................238
Hood Lock See: Opening and Closing the Hood...........170
I
In California (U.S. Only).............................150
Information Display Control.......................63 Multimedia Controls........................................... 63
Information Displays....................................80 General Information........................................... 80
Information Messages
..................................87
AdvanceTrac®....................................................... 87
Alarm System........................................................ 88
Battery and Charging System (High Voltage).............................................................. 88
Door Ajar................................................................. 89
Hill Start Assist..................................................... 90
Keys and Intelligent Access............................. 90
Lighting.................................................................... 90
Maintenance........................................................... 91
MyKey........................................................................\
91
Parking Aid.............................................................. 92
Parking Brake......................................................... 92
Power Steering...................................................... 92
Remote Start......................................................... 93
Tire Pressure Monitoring System................... 93
Traction Control.................................................... 93
Transmission.......................................................... 93
Installing Child Restraints
............................16
Child Restraints...................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for Children (LATCH)............................................. 19
Using Tether Straps.............................................. 21
Instrument Cluster.........................................75 Instrument Lighting Dimmer.....................68
Instrument Panel Overview.........................13
Interior Lamps
.................................................69
Front Interior Lamps (If Equipped)...............69
Interior Mirror
....................................................73
Introduction........................................................5
J
Jump Starting the Vehicle.........................145 To Connect the Booster Cables.................... 146
To Start Your Vehicle......................................... 146
K
Keys and Remote Controls.........................44
L
Lighting Control..............................................66 Headlamp Flasher................................................ 67
High Beams............................................................ 66
Parking Lamps...................................................... 66
Lighting..............................................................66 General Information........................................... 66
Load Carrying
.................................................134
Load Limit........................................................134
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 139
Vehicle Loading - with and without a Trailer.................................................................. 134
Locking and Unlocking
.................................53
Activating Intelligent Access............................ 54
Autolock................................................................... 55
Autounlock............................................................. 55
Battery Saver......................................................... 56
Disabled Intelligent Access Keys.................... 55
Illuminated Entry.................................................. 56
Illuminated Exit..................................................... 56
Opening the Liftgate........................................... 56
Power Door Locks................................................ 53
Remote Control..................................................... 53
Smart Unlocks for Intelligent Access Keys...................................................................... 55
Lug Nuts See: Changing a Road Wheel........................ 216
Lug Nuts
............................................................217
368
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index