2018 FORD FLEX Owners Manual

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441066
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
N/A
North Africa
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected]. If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
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ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company. If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses.
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is in the engine
compartment. It has high-current fuses
that protect the vehicle's main electrical
systems from overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 257).
Protected Components
Fuse Amp Rating
Fuse or Relay
Number
Fan relay 2.
40A 1
1
Fan relay 1.
40A 1
2
Trailer brake control module.
30A 1
3
Wipers.
30A 1
4
Washer pump.
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97
98
77 96
95
94
9392 919089
88
66
44 78
56
39 26 18 16
17
3 1
2
4
5
6
7
8
9 19
20
21
22
23
24 27
28
29
30
31 40
41
42
43 55
57
58
59
60
61
62
63
64
65 79
80
81
82
83
84
85
86
87
67
45
32
10
11
12
13 33
34
35 46
47
48
49
50
51 68
69
70
71
72
74
73
76
75
53
37 36
54
38
25
15
1452

Protected Components
Fuse Amp Rating
Fuse or Relay
Number
Anti-lock brake system pump.
50A 1
5
Center console power point (without rear
park aid).
20A 1
6
Power liftgate.
30A 1
7
Moonroof.
20A 1
8
Second row console power point.
20A 1
9
Third row power seats relay.
Relay
10
Heated rear window relay.
Relay
11
Trailer tow battery charge relay.
Relay
12
Starter motor relay.
Relay
13
Cooling fan number 2 relay.
Relay
14
Fuel pump relay.
Relay
15
Not used.
-
16
110V AC power point.
30A 1
17
Front blower motor relay.
40A 1
18
Starter relay.
30A 1
19
Storage bin power point.
20A 1
20
Instrument panel power point / cigar
lighter.
20A 1
21
Third row seat module.
30A 1
22
Driver power seat.
30A 1
23
Memory module.
Trailer tow battery charge.
30A 1
24
Not used.
-
25
235
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Protected Components
Fuse Amp Rating
Fuse or Relay
Number
Rear window defroster.
40A 1
26
Heated mirrors.
Cargo power point.
20A 1
27
Front heated and cooled seats.
30A 1
28
Front heated seats (without cooled seats).
20A 1
29
Rear heated seats.
20A 1
30
Electric fan relay 3.
25A 1
31
Auxiliary blower motor relay.
Relay
32
Cooling fan #1 relay.
Relay
33
Front blower motor relay.
Relay
34
Cooling fan (series) relay.
Relay
35
Not used.
-
36
Trailer tow right-hand stop/turn lamps
relay.
Relay
37
Trailer tow reverse lamps relay.
Relay
38
Auxiliary blower motor.
30A 1
39
Not used.
-
40
Not used.
-
41
Passenger power seat.
30A 1
42
Anti-lock brake system valves.
20A 1
43
Windshield washer relay.
Relay
44
Rain sensor.
5A 2
45
Canister vent solenoid (EcoBoost engines).
5A 2
46
Washer pump.
15A 2
47
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Protected Components
Fuse Amp Rating
Fuse or Relay
Number
Front park lamps.
10A 2
48
Not used.
-
49
Heated mirrors.
10A 2
50
Not used.
-
51
Not used.
-
52
Trailer tow left-hand stop/turn lamps relay.
Relay
53
Not used.
-
54
Wiper relay.
Relay
55
Fuel injectors.
30A 2
56
Fuel pump relay.
Left-hand high intensity discharge head-
lamp.
20A 2
57
Alternator sensor.
10A 2
58
Brake on/off switch.
10A 2
59
Trailer tow back-up lamps.
10A 2
60
Not used.
-
61
A/C clutch relay.
10A 2
62
Trailer tow stop/turn lamps.
15A 2
63
Rear wipers.
15A 2
64
Not used.
-
65
Powertrain control module – vehicle power
relay.
Relay
66
Vehicle power #2 – oxygen sensor heater.
20A 2
67
Mass airflow sensor.
Variable camshaft timing solenoid valve.
Canister vent solenoid.
Canister purge solenoid.
237
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