
AUTO-START-STOP (IF EQUIPPED)
The system helps reduce fuel consumption
by automatically stopping and restarting
the engine when your vehicle has stopped.
The engine restarts automatically when
you release the brake pedal.
In some situations, your vehicle may restart
automatically, for example:
• To maintain interior comfort.
• To recharge the battery.
Note: Power assist steering turns off when
the engine is off.
Note: If your vehicle is flex fuel capable,
Auto-Start-Stop will be inhibited for a short
time after a refuel event while the system
is verifying the fuel type being used. WARNING: 
Always fully apply the
parking brake. Make sure you shift into
park (P) for vehicles with an automatic
transmission. Switch the ignition off and
remove the key whenever you leave your
vehicle. WARNING: 
Before opening the
hood or performing any maintenance,
fully apply the parking brake, shift into
park (P) or neutral (N) and switch the
ignition off. WARNING: 
Always switch the
ignition off before leaving the vehicle. If
the ignition is switched on an automatic
restart may occur at any time. WARNING: 
The system may
require the engine to automatically
restart when the auto-start-stop
indicator illuminates green or flashes
amber. Failure to follow this instruction
could result in personal injury. The Auto-Start-Stop system status is
available at a glance within the information
display.  See Information Displays (page
113
).
Enabling Auto-Start-Stop
The system automatically enables every
time you start your vehicle if:
• You do not press the Auto-Start-Stop
button (not illuminated).
• Your vehicle exceeds an initial speed
of 
3 mph (5 km/h) after you have
initially started your vehicle.
• You have stopped your vehicle.
• Your foot is on the brake pedal.
• The driver door is closed.
• There is adequate brake vacuum.
• The interior compartment has cooled
or warmed to an acceptable level.
• The front windshield defroster is off.
• You have not turned the steering wheel
rapidly or you do not have it at a sharp
angle.
• The vehicle is not on a steep road
grade.
• The battery is within optimal operating
conditions (battery state of charge and
temperature in range).
• The engine coolant is at operating
temperature.
• Elevation is below about 
11,000 ft
(3,350 m).
• Ambient temperature is moderate.
• The trailer is not connected.
• If you select Normal, Eco, Snow/Wet
or Grass/Gravel/Snow modes. (if
equipped).
• You are not in 4H or 4L.
• You have not selected Manual shift
mode.
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•
Trail control is not active.
• You have not selected Tow haul, Sport,
Sand, Mud/Rut or Baja modes. (if
equipped).
Note: Note when in Sport mode it can be
enabled by pressing the Auto-Start-Stop
button. The green Auto-Start-Stop
indicator light on the instrument
cluster will illuminate to indicate
when the automatic engine stop occurs. If the instrument cluster is
equipped with a grey
Auto-Start-Stop indicator light,
it illuminates when automatic engine stop
is not available due to one of the above
noted conditions not being met.
Automatic Engine Restart
Any of the following conditions will result
in an automatic restart of the engine:
• You have removed your foot from the
brake pedal.
• You press the accelerator pedal.
• You press the accelerator and the
brake pedal at the same time.
• The driver safety belt becomes
unfastened or the driver door is ajar.
• Your vehicle is moving.
• The interior compartment does not
meet customer comfort when air
conditioning or heat is on.
• Fogging of the windows could occur
and the air conditioning is on.
• The battery is not within optimal
operating conditions.
• You have exceeded the maximum
engine off time. •
When you press the Auto-Start-Stop
button with the engine automatically
stopped.
• The front defroster is turned to the Max
setting.
Any of the following conditions may result
in an automatic restart of the engine:
• You have increased the blower fan
speed or changed the climate control
temperature.
• You have an electrical accessory
turned on or plugged in.
Note: You may notice that the climate seat
fan fluctuates during an automatic restart.
Disabling Auto-Start-Stop Press the Auto-Start-Stop button located
on the center console to switch the system
off. The button will illuminate. Deactivating
using the button lasts only 1 key cycle.
Press the button again to restore
Auto-Start-Stop function.
Note:
If the Shift to P, Restart Engine
message appears and the amber
Auto-Start-Stop indicator light is flashing,
automatic restart is not available. You must
restart the vehicle manually.  See
Information Displays (page 113).
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AUTOMATIC TRANSMISSION
WARNING: Always fully apply the
parking brake and make sure you shift
into park (P). Failure to follow this
instruction could result in personal injury
or death. WARNING: 
Do not use tow/haul
when the road surface is slippery. Failure
to follow this instruction could result in
the loss of control of your vehicle. WARNING: 
When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage.
Note: Under certain conditions, you may
not be able to shift out of park (P) unless
the intelligent access key is inside the
vehicle.
Understanding the Shift Positions
of your Automatic Transmission
Console shifter Column shifter
Note:
You can press the button on the
gearshift lever to cycle through the available
drive modes. See Drive Control (page 269).
Putting your vehicle in or out of gear:
1. Fully press down on the brake pedal.
2. Move the gearshift lever into the desired gear.
3. When you are finished driving, come to
a complete stop.
4. Move the gearshift lever and securely latch it in park (P).
The instrument cluster displays the current
gear.
Park (P)
This position locks the transmission and
prevents the wheels from turning.
Reverse (R)
With the gearshift lever in reverse (R), your
vehicle moves backward. Always come to
a complete stop before shifting into and
out of reverse (R).
Neutral (N)
With the gearshift lever in neutral (N), you
can start your vehicle, which is free to roll.
Hold the brake pedal down when in this
position.
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Four-wheel Drive Vehicles
You can only tow a four-wheel drive
vehicle with all wheels on the ground by
placing the transfer case in its neutral
position and engaging the
four-wheel-down towing feature. Perform
the steps outlined in the following section
after positioning your vehicle behind the
tow vehicle and properly securing them
together.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Note: For F-150 Raptor, please refer to your
Raptor supplement guide.
Four-wheel-down Towing
1. Put the ignition in the on position, but do not start the engine. If your vehicle
has an ignition key, turn the key to on.
If your vehicle has intelligent access,
press the engine START/STOP button
once without pressing the brake pedal.
2. Press and hold the brake pedal.
3. Rotate the four-wheel drive switch to 2H.
4. Shift the transmission to neutral (N).
5. Rotate the four-wheel drive switch from 
2H to 4L and back to 2H five
times within seven seconds.
Note: If completed successfully, the
information display confirms that your
vehicle is in neutral tow. This indicates that
your vehicle is safe to tow with all wheels
on the ground.
Note: If you do not see the message in the
display, you must perform the procedure
again from the beginning.
Note: You may hear an audible noise as the
transfer case shifts into its neutral position.
This is normal. 6. Leave the transmission in neutral (N)
and turn the ignition as far as it can go
toward the off position. It does not turn
fully off when the transmission is in
neutral (N). If your vehicle has an
ignition key, you must leave the key in
the ignition while towing. To lock and
unlock your vehicle, use the keyless
entry keypad or an extra set of keys. If
your vehicle has intelligent access,
press the engine START/STOP button
once without pressing the brake pedal.
You do not need to leave your keys in
the vehicle. You can lock and unlock
your vehicle as you normally do.
7. Release the brake pedal. WARNING: 
Do not disconnect the
battery during recreational towing. It
prevents the transfer case from shifting
properly and may cause the vehicle to
roll, even if the transmission is in park
(P). WARNING: 
Shifting the transfer
case to its neutral position for
recreational towing may cause the
vehicle to roll, even if the transmission is
in park (P). It may injure the driver and
others. Make sure you press the foot
brake and the vehicle is in a secure, safe
position when you shift to neutral (N).
Note: Failing to put the transfer case in its
neutral position while towing the vehicle
can damage vehicle components.
Note: You can check four-wheel-down
towing status at any time by opening the
driver's door or turning the ignition to the
accessory or on position. A message
displays in the information display
confirming your vehicle is in neutral tow.
To exit four-wheel-down towing and return
the transfer case to its 
2H position:
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1.
With your vehicle still properly secured
to the tow vehicle, put the ignition in
the on position, but do not start the
engine. If your vehicle has an ignition
key, turn the key to on. If your vehicle
has intelligent access, press the engine
START/STOP button once without
pressing the brake pedal.
2. Press and hold the brake pedal.
3. Place the transmission back into park (P).
4. Release the brake pedal.
Note: If completed successfully, the
instrument cluster displays 
4X2, and
Neutral Tow Disabled.
Note: If the indicator light and message do
not display, you must perform the procedure
again from the beginning.
Note: You may hear an audible noise as the
transfer case shifts out of its neutral
position, this is normal.
Note: If 
Shift Delayed Pull Forward
displays in the instrument cluster, transfer
case gear tooth blockage is present. See the
instructions following this section.
5. Apply the parking brake, then disconnect your vehicle from the tow
vehicle.
6. Release the parking brake, start the engine, and shift the transmission into
drive (D) to make sure the transfer
case is out of the neutral tow position.
7. If the transfer case does not successfully shift out of neutral (N),
set the parking brake until you can have
your vehicle serviced.
Resolving the 
Shift Delayed Pull Forward
Message
If the instrument cluster displays 
Shift
Delayed Pull Forward, perform the
following:
1. Press and hold the brake pedal. 2. Put the transmission into neutral (N),
then start the engine.
3. With the engine running, shift the transmission into drive (D) and let the
vehicle roll forward, up to 
3 ft (1 m).
You may hear an audible noise as the
transfer case shifts out of its neutral
position. This is normal.
4. Make sure the instrument cluster displays 
Neutral Tow Disabled.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program.  This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.  Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference.
In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
The service is available 24 hours a day,
seven days a week.
Canadian roadside coverage and benefits
may differ from the U.S. coverage.
If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off.
FUEL SHUTOFF WARNING: If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
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If your vehicle has a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
4.
Switch on the ignition to re-enable the
fuel pump.
5. If the vehicle does not start, repeat steps 1 through 4.
If your vehicle has a push button start
system:
1. Press START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
 to switch on your
vehicle.
3. Remove your foot from the brake pedal
and press 
START/STOP to switch off
your vehicle.
4. You can attempt to start the vehicle by pressing the brake pedal and
START/STOP
, or press START/STOP
without pressing the brake pedal.
5. If the vehicle does not start, repeat steps 1 through 4.
JUMP STARTING THE VEHICLE WARNING: 
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING: 
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING: 
Use only adequately
sized cables with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note: Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables WARNING: 
Do not attach the
cables to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. Stay
clear of moving parts. To avoid reverse
polarity connections, make sure that you
correctly identify the positive (+) and
negative (-) terminals on both the
disabled and booster vehicles before
connecting the cables.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
On an iPhone with iOS7+, to force close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some older versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
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