2018 FORD EXPEDITION Owners Manual

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441066
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
N/A
North Africa
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected]. If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
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ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company. If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
313
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FUSE BOX LOCATIONS
Engine Compartment Fuse Box
The power distribution box is in the engine
compartment. It has high-current fuses
that protect your vehicle
’s main electrical
systems from overloads.
If you disconnect and reconnect the
battery, you need to reset some features.
See Changing the 12V Battery (page 335).
Passenger Compartment Fuse Box
The fuse box is in the passenger
compartment under the dashboard. You
may need to remove a trim panel to access
the box. FUSE SPECIFICATION CHART
Engine Compartment Fuse Box WARNING: Always disconnect the
battery before servicing high current
fuses. WARNING: To reduce risk of
electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs.
The power distribution box is in the engine
compartment. It has high-current fuses
that protect your vehicle's main electrical
systems from overloads.
Some features need to be reset when you
or someone else disconnects and
reconnects the battery. See
Changing the
12V Battery (page 335).
314
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Protected Component
Fuse Rating
Fuse Number
Horn.
25A 1
1
Fan 1.
50A 2
2
Front wiper motor.
30A 2
3
Not used.
—
4
Starter relay.
30A 2
5
Power point 1.
20A 2
6
Power point 2.
20A 2
8
Rain sensor.
5A 1
10
Not used.
—
12
315
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Protected Component
Fuse Rating
Fuse Number
4x4 module.
10A 1
13
Heated backlite.
Heated mirror relay coil.
Heated wiper park relay coil.
Transmission isolation relay coil.
Transmission control module.
15A 1
14
Voltage quality module run/start power.
15A 1
15
Blindspot information system.
Head Up Display.
Image processing module B.
Front view camera.
Rear view camera.
Cruise control module.
Powertrain control module (PCM) run/
start feed.
10A 1
16
Antilock brake system run/ start feed.
10A 1
17
Electronic power assist steering run / start
feed.
10A 1
18
Not used.
—
19
Front blower.
40A 2
20
Passenger seat motors.
40A 2
21
Not used.
20A 1
22
Alternator A-line.
10A 1
23
Trailer brake control module.
30A 2
24
Body control module power 1.
50A 2
25
Electronic fan 3.
50A 2
26
Driver seat motors.
40A 2
27
Rear heated seats.
15A 1
28
Integrated wheel end solenoid.
10A 1
29
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Protected Component
Fuse Rating
Fuse Number
Trailer tow class II-IV battery charge.
25A 2
30
Power folding seat module.
50A 2
31
A/C clutch.
10A 1
32
Not used.
—
33
Not used.
—
34
Vehicle power 4.
20A 1
35
Vehicle power 3.
10A 1
36
Vehicle power 2.
25A 1
37
Vehicle power 1.
25A 1
38
Not used.
—
39
Inverter.
50A 2
41
Trailer Tow Light Module Class II-IV.
20A 2
43
Front/rear washer pump.
20A 2
45
Family entertainment system.
7.5A 1
46
Not used.
—
47
Not used.
—
48
Not used.
—
49
Fuel pump.
30A 2
50
Power point 3.
20A 2
51
Body control module (BCM) voltage quality
module (VQM).
50A 2
52
Trailer tow park lamps relay.
25A 2
53
Electronic limited slip differential relay.
40A 2
54
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