Cold Weather Precautions.......................178
Driving Through Water...............................178
Floor Mats.......................................................179
Roadside Emergencies
Roadside Assistance...................................181
Hazard Flashers...........................................182
Fuel Shutoff...................................................182
Jump Starting the Vehicle........................183
Post-Crash Alert System..........................185
Customer Assistance
Getting the Services You Need..............186
In California (U.S. Only).............................187
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................188
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................189
Getting Assistance Outside the U.S. andCanada.......................................................189
Ordering Additional Owner's Literature..........................................................................191
Reporting Safety Defects (U.S. Only)..........................................................................191
Reporting Safety Defects (Canada Only)..........................................................................191
Fuses
Fuse Box Locations.....................................193
Fuse Specification Chart..........................193
Changing a Fuse.........................................200
Maintenance
General Information..................................202
Opening and Closing the Hood.............202
Under Hood Overview - 2.0L.................203
Under Hood Overview - 1.0L EcoBoost™........................................................................204
Engine Oil Dipstick - 1.0L EcoBoost™........................................................................205
Engine Oil Dipstick - 2.0L........................206
Engine Oil Check........................................206
Oil Change Indicator Reset.....................207
Engine Cooling Fan....................................207
Engine Coolant Check..............................208
Automatic Transmission Fluid Check.........................................................................212
Brake Fluid Check........................................212
Washer Fluid Check....................................213
Changing the 12V Battery.........................213
Checking the Wiper Blades......................215
Changing the Wiper Blades.....................215
Adjusting the Headlamps.........................216
Removing a Headlamp..............................217
Changing a Bulb...........................................218
Bulb Specification Chart..........................226
Changing the Engine Air Filter................227
Drive Belt Routing - 1.0L EcoBoost™........................................................................228
Drive Belt Routing - 2.0L..........................228
Vehicle Care
General Information..................................229
Cleaning Products......................................229
Cleaning the Exterior.................................230
Waxing.............................................................231
Cleaning the Engine....................................231
Cleaning the Windows and Wiper Blades........................................................................232
Cleaning the Interior...................................232
Cleaning the Instrument Panel andInstrument Cluster Lens.......................233
Cleaning Leather Seats.............................233
Repairing Minor Paint Damage.............234
Cleaning the Wheels.................................234
Vehicle Storage............................................234
Body Styling Kits.........................................236
Wheels and Tires
General Information...................................237
Tire Sealant and Inflator Kit...................239
4EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingTable of Contents
ActionMessage
Displays when the service interval has been reset.Service Done
Displays when the date and time is not set. If the dateand time are set and the message remains, contactan authorized dealer.
Maintenance Reminder Set ToOff
Indicates that your vehicle has reached the estimatedtime or distance for the scheduled maintenance.Contact an authorized dealer.
Service Required
MyKey
ActionMessage
Displays when you are programming a MyKey.Create MyKey
Displays when you are programming a MyKey.Hold OK to Create MyKey
Displays when trying to create a MyKey with a keyalready designated as a MyKey.Key is Already a MyKey
Displays when you are programming a MyKey and thekey is not correctly positioned in the backup slot.Place Key in Backup Location
Displays if the system fails to create a MyKey.MyKey not Created
Displays when MyKey is active.MyKey Active Drive Safely
Displays when a MyKey is in use and the MyKey speedlimit is reached.Check Speed Drive Safely
Displays when starting your vehicle, a MyKey is in useand the MyKey speed limit is on.Speed Limited to avg speedmetric:##0 km/h
Speed Limited to avg speedimperial:##0 MPH
Displays when a MyKey is in use and the vehicle speedapproaches a preset speed limit.Near Vehicle Top Speed
Displays when a MyKey is in use and the MyKey speedlimit is reached.Vehicle at Top Speed of MyKeySetting
Displays when a MyKey is in use and seatbelt reminderis activated.Buckle Up to Unmute Audio
Displays when a MyKey is in use and you try to switchthe parking aid system off.MyKey Park Aid Cannot beDeactivated
93EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingInformation Displays
(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
System data cannot be accessed withoutspecial equipment and access to thevehicle's SYNC module. Ford MotorCompany and Ford of Canada will notaccess the system data for any purposeother than as described absent consent, a
court order, or where required by lawenforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada. For further privacyinformation, see the section on 911 Assist.See SYNC™ Applications and Services(page 294).
USING VOICE RECOGNITION
This system helps you control manyfeatures using voice commands. Thisallows you to keep your hands on thewheel and focus on what is around you.
Initiating a Voice Session
Press the voice button. A list ofavailable voice commandsappears in the display.
Global Voice Commands
These voice commands are alwaysavailable. You can say them at any time.
Global voice commands
Gives you available commands you can useon the current screen.Help
Gives you a list of possible voicecommands.List of Commands
This command ends the voice session. Youcan also cancel a session by pressing seekup, seek down, or holding the voice buttonfor two or more seconds.
Cancel
291EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™
There are two preset banks available forAM and three banks for FM. To accessadditional presets, tap the preset button.The indicator on the preset button showswhich bank of presets you are currentlyviewing.
SiriusXM® Satellite Radio (IfActivated)
Note: This feature may not be available inall markets and requires an activesubscription.
SiriusXM satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSiriusXM satellite radio system includeshardware and a limited subscription termthat begins on the date of sale or lease ofyour vehicle. See an authorized dealer foravailability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and alist of SiriusXM satellite radio channels,and other features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or callSiriusXM at 1-888-539-7474.
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming. This includes canceling,moving or adding particular channels, andits prices, at any time, with or without noticeto you. Ford Motor Company shall not beresponsible for any such programmingchanges.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
The following buttons are available for SiriusXM:
Action and descriptionMenu item
Touch this button to see a list of available stations.Browse
A pop-up appears, allowing you to type in the call numbers ofa station.Direct Tune
Once you enter the stations call numbers, you can select:
The system tunes to the station you select.Enter
You exit the pop-up and the current stationcontinues to play.Cancel
You can press the backspace button to delete the previousnumber.
327EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Troubleshooting tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SiriusXM at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from the Siri-usXM satellite or SiriusXMtower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolve subscrip-tion issues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SiriusXM has updated thechannels available for yourvehicle.
SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 353).
Note:HD Radio broadcasts are notavailable in all markets.
329EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Potential station issues
ActionCauseIssues
No action required. The stationis not available in your currentlocation.
The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.
Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.
Fill out the station issue form.1Data service issue by the radiobroadcaster.Text information doesnot match currentlyplaying audio.
Fill out the station issue form.1Data service issue by the radiobroadcaster.There is no textinformation shown forcurrently selectedfrequency.
1 You can find the form here:
Website
http://hdradio.com/stations/feedback
HD Radio Technology manufactured underlicense from DTS Inc. and foreign patents.HD Radio and the HD and HD Radio logosare proprietary trademarks of DTS Inc. FordMotor Company and DTS Inc. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you toaccess media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
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If ENGINE OIL CHANGE DUE NEXTSERVICE or OIL CHANGE REQUIREDappears in the information display, it istime for an oil change; the oil change mustbe done within two weeks or 500 miles(800 kilometers) of the ENGINE OILCHANGE DUE NEXT SERVICE or OILCHANGE REQUIRED message appearing.The oil minder system must be reset aftereach oil change. See Oil ChangeIndicator Reset (page 207).
If your information display resetsprematurely or becomes inoperative, youshould perform the oil change interval atsix months or 5000 miles (8000kilometers) from your last oil change.Never exceed one year or 10000 miles(16000 kilometers) between oil changeintervals.
Your vehicle is very sophisticated and builtwith multiple, complex, performancesystems. Every manufacturer developsthese systems using differentspecifications and performance features.That is why it is important to rely upon yourdealership to properly diagnose and repairyour vehicle.
Ford Motor Company has recommendedmaintenance intervals for various partsand component systems based uponengineering testing. Ford Motor Companyrelies upon this testing to determine themost appropriate mileage for replacementof oils and fluids to protect your vehicle atthe lowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft orFord-authorized re-manufacturedreplacement parts engineered for yourvehicle.
Additives and Chemicals
This owner's manual and the FordWorkshop Manual list the recommendedadditives and chemicals for your vehicle.We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is anormal operating characteristic and, byitself, does not necessarily indicate aconcern or that the fluid needs to bechanged. However, a qualified expert, suchas the factory-trained technicians at yourdealership, should inspect discolored fluidsthat also show signs of overheating orforeign material contaminationimmediately.
Make sure to change your vehicle’s oils andfluids at the specified intervals or inconjunction with a repair. Flushing is aviable way to change fluid for many vehiclesub-systems during scheduledmaintenance. It is critical that systems areflushed only with new fluid that is the sameas that required to fill and operate thesystem or using a Ford-approved flushingchemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
384EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingScheduled Maintenance
Every 10000 miles (16000 kilometers) or 12 months*
Change engine oil and filter.**
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-joints. Lubricate any areas with grease fittings.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness ordrag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.** Reset the oil minder system after each engine oil and filter change. See Oil ChangeIndicator Reset (page 207).
Other maintenance items1
Replace cabin air filter.Every 20000 miles (32000km)
Replace engine air filter.Every 30000 miles (48000km)
Change engine coolant.2At 100000 miles (160000km)
Replace spark plugs.Every 100000 miles(160000 km)Inspect accessory drive belt(s).3
Change transmission fluid.Every 150000 miles(240000 km)Replace accessory drive belt(s).4
387EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingScheduled Maintenance