2018 FORD ECOSPORT service

GENERAL INFORMATION
Wet brakes result in reduced brakingefficiency. Gently press the brake pedal afew times when driving from a car wash orstanding water to dry the brakes.
Brake Over Accelerator
In the event the accelerator pedalbecomes stuck or entrapped, apply steadyand firm pressure to the brake pedal toslow the vehicle and reduce engine power.If you experience this condition, apply thebrakes and bring your vehicle to a safestop. Shift the transmission to park (P)(automatic transmission) or to a low gear(manual transmission), switch the engineoff and apply the parking brake.
Inspect the accelerator pedal and the areaaround it for any items or debris that maybe obstructing its movement. If none arefound and the condition persists, have yourvehicle towed to the dealer for service.
Emergency Brake Assist
Emergency brake assist detects when youbrake heavily by measuring the rate atwhich you press the brake pedal. Itprovides maximum braking efficiency aslong as you press the pedal. Emergencybrake assist can reduce stopping distancesin critical situations.
Anti-lock Brake System (If Equipped)
This system helps you maintain steeringcontrol and vehicle stability duringemergency stops by keeping the brakesfrom locking.
This lamp momentarilyilluminates when you switch theignition on. If the light does notilluminate during start up, remains on orflashes, the system may be disabled. Havethe system checked by an authorizeddealer. If the anti-lock brake system isdisabled, normal braking is still effective.
If the brake warning lampilluminates when you release theparking brake, have the systemchecked by an authorized dealer.
Note: Occasional brake noise is normal. Ifa metal-to-metal, continuous grinding orcontinuous squeal sound is present, thebrake linings may be worn-out. If yourvehicle has continuous vibration or shudderin the steering wheel while braking, haveyour vehicle checked by an authorizeddealer.
Note: Brake dust may accumulate on thewheels, even under normal drivingconditions. Some dust is inevitable as thebrakes wear. See Cleaning the Wheels(page 234).
Note:Depending on applicable laws andregulations in the country for which yourvehicle was originally built, the brake lampsmay flash during heavy braking. Followingthis the hazard warning flashers may alsoflash when your vehicle comes to a stop.
See Warning Lamps andIndicators (page 81).
HINTS ON DRIVING WITH
ANTI-LOCK BRAKES
The anti-lock braking system does noteliminate the risks when:
•You drive too closely to the vehicle infront of you.
•Your vehicle is hydroplaning.
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PRINCIPLE OF OPERATION
The traction control system helps avoiddrive wheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheelsand, when needed, reduces engine powerat the same time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
In certain situations for example, stuck insnow or mud, turning the traction controloff may be beneficial as this allows thewheels to spin with full engine power.Depending on the type of system you haveon your vehicle, you can either turn thesystem off using the information displayor by pressing the button.
Switching the System Off Usingthe Information Display Controls
(If Equipped)
Your vehicle comes with this featurealready enabled. If required, you can switchthis feature off using the informationdisplay controls. See Principle ofOperation (page 149).
Switching the System Off Using aSwitch (If Equipped)
The button is located in the instrumentpanel.
Press the button. You will see a messagein conjunction with an illuminated icon inthe display. Press the button again toreturn the system to normal mode.
When you switch the traction controlsystem off, stability control remains fullyactive.
System Indicator Lights andMessages
WARNING
If a failure has been detected withinthe AdvanceTrac system, thestability control light will illuminatesteadily. Verify that the AdvanceTracsystem was not manually disabled throughthe information display. If the stabilitycontrol light still illuminates steadily, havethe system serviced by an authorizeddealer immediately. Operating your vehiclewith AdvanceTrac disabled could lead toan increased risk of loss of vehicle control,vehicle rollover, personal injury and death.
The stability control lighttemporarily illuminates onengine start-up and flasheswhen a driving condition activates thestability system.
The stability control off lighttemporarily illuminates onengine start-up and stays onwhen you turn the traction control systemoff.
When you turn the traction control systemoff or on, a message appears in theinformation display showing system status.
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ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive yourvehicle at least 1,000 mi (1,600 km).
•Consult your local motor vehicle lawsfor towing a trailer.
•See the instructions included withtowing accessories for the properinstallation and adjustmentspecifications.
•Service your vehicle more frequently ifyou tow a trailer. See your scheduledmaintenance information.
•If you use a rental trailer, follow theinstructions the rental agency givesyou.
You can find information on loadspecification terms found on the tire labeland Safety Compliance label as well asinstructions on calculating your vehicle'sload in the Load Carrying chapter. SeeLoad Limit (page 165).
Remember to account for the trailertongue weight as part of your vehicle loadwhen calculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps ontothe bumper or attaches to the axle.
Distribute the trailer load so 10-15% of thetotal trailer weight is on the tongue.
Safety Chains
Note:Never attach safety chains to thebumper.
Always connect the safety chains to thehook retainers of your vehicle hitch.
To connect the trailer’s safety chains, crossthem under the trailer tongue and allowenough slack for turning tight corners. Donot allow the chains to drag on the ground.
Trailer Brakes
WARNING
Do not connect a trailer's hydraulicbrake system directly to yourvehicle's brake system. Your vehiclemay not have enough braking power andyour chances of having a collision greatlyincrease.
Electric brakes and manual, automatic orsurge-type trailer brakes are safe if youinstall them properly and adjust them tothe manufacturer's specifications. Thetrailer brakes must meet local and federalregulations.
The rating for the tow vehicle's brakingsystem operation is at the gross vehicleweight rating, not the gross combinedweight rating.
Separate functioning brake systemsare required for safe control of towedvehicles and trailers weighing morethan 1500 pounds (680 kilograms)when loaded.
Trailer Lamps
WARNING
Never connect any trailer lamp wiringto the vehicle's tail lamp wiring; thismay damage the electrical systemresulting in fire. Contact your authorizeddealer as soon as possible for assistancein proper trailer tow wiring installation.Additional electrical equipment may berequired.
Trailer lamps are required on most towedvehicles. Make sure all running lights, brakelights, turn signals and hazard lights areworking.
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TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,contact a professional towing service or,if you are a member of a roadsideassistance program, your roadsideassistance service provider.
We recommend towing your vehicle witha wheel lift and dollies or flatbedequipment. Do not tow with a slingbelt.Ford Motor Company has not approved aslingbelt towing procedure.
It is acceptable to tow a front-wheel drivevehicle from the front if using proper wheellift equipment to raise the front wheels offthe ground. When towing in this manner,the rear wheels can remain on the ground.
Front-wheel drive vehicles must have thefront wheels placed on a two-wheel towdolly when towing your vehicle from therear using wheel lift equipment. Thisprevents damage to the transmission.
Towing a four-wheel drive vehicle requiresthat all wheels be off the ground, such asusing a wheel lift and dollies or flatbedequipment. This prevents damage to thetransmission, four-wheel drive system andvehicle.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
If your vehicle becomes inoperable(without access to wheel dollies,car-hauling trailer, or flatbed transportvehicle), it can be flat-towed (all wheelson the ground, regardless of the powertrainand transmission configuration) under thefollowing conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•Place the transmission in position N. Ifyou cannot move the transmission intoN, you may need to override it. SeeTransmission (page 138).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 mi (80 km).
WARNING
If your vehicle has a steering wheellock make sure the ignition is in theaccessory or on position when beingtowed.
Recreational Towing
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering the vehicle. SeeClimate Control (page 98).
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. Thisprogram is eligible within Canada or thecontinental United States.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle.
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
If you require more information, pleaserefer to the coverage section of yourwarranty guide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
HAZARD FLASHERS
The hazard warning button islocated on the instrument panel.
Use it when your vehicle is creating a safetyhazard for other motorists.
Press the button to turn on the hazardwarning function, and the front and reardirection indicators will flash.
Press the button again to turn them off.
Note:If used when the engine is notrunning, the battery will lose charge. Theremay be insufficient power to restart yourengine.
Note:Depending on applicable laws andregulations in the country for which yourvehicle was originally built, the hazardwarning flashers may flash if you brakeheavily.
FUEL SHUTOFF
WARNING
If your vehicle has been involved in acrash, have the fuel system checked.Failure to follow this instructioncould result in fire, personal injury or death.
In the event of a moderate to severecollision, this vehicle includes a fuel pumpshutoff feature that stops the flow of fuelto the engine. Not every impact will causea shutoff.
Should your vehicle shut off after acollision, you may restart your vehicle. Forvehicles equipped with a key system:
1.Switch off the ignition.
2.Switch to start position.
3.Switch off the ignition.
4.Switch on the ignition to re-enable thefuel pump.
For vehicles equipped with a push buttonstart system:
1.Press the START/STOP button toswitch off the ignition.
2.Press the brake pedal and press theSTART/STOP button to switch on theignition.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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