
In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (the triggers for 911Assist). If a connected cell phone sustainsdamage or loses its connection to SYNCduring a crash, SYNC searches for and triesto connect to a previously paired cellphone; SYNC then attempts to call theemergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel".
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
SYNC Mobile Apps
The system enables voice and steeringwheel control of SYNC AppLink enabledsmartphone apps. When an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and steering wheel controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:Android users need to connect thephone to SYNC using Bluetooth.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Availability of SYNC AppLink enabled Appswill vary by region.Note:Make sure you have an active accountfor the app that you have downloaded.Some apps work automatically with nosetup. Other apps want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
296EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™

In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
313EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3

Personal Safety System™..........................35How Does the Personal Safety SystemWork?..................................................................35Phone...............................................................334During a Phone Call..........................................338Making Calls.........................................................337Pairing Your Cell Phone for the FirstTime...................................................................334Phone Menu.........................................................335Receiving Calls....................................................338Smartphone Connectivity..............................339Text Messaging...................................................339Post-Crash Alert System...........................185Power Door LocksSee: Locking and Unlocking.............................54Power Seats...................................................108Adjust Four Way Position.................................110Adjust the Lumbar Support...........................109Adjust the Seat Back Recliner........................110Power Windows..............................................76Accessory Delay.....................................................77Bounce-Back..........................................................76One-Touch Down.................................................76One-Touch Up.......................................................76Window Lock..........................................................77Programming a MyKey.................................52Optional Settings.................................................52Protecting the Environment........................15PunctureSee: Changing a Road Wheel.......................265Push Button Ignition Switch.....................120Failure to Start.....................................................120Starting the Engine............................................120Stopping the Engine When the Vehicle isMoving.................................................................121Stopping the Engine with the VehicleStationary..........................................................121Switching the Ignition On (AccessoryMode)................................................................120
R
Rear Parking Aid.............................................151Rear Seats.........................................................111Flip and Fold Seat.................................................111Folding the Seatback Down............................112Lifting the Seat Cushion.....................................111
Rear Under Floor Storage..........................163Adjustable Load Floor.......................................163Rear View Camera........................................152Enhanced Park Aids...........................................155Using the Rear View Camera System.........153Rear View CameraSee: Rear View Camera....................................152Rear Window Wiper and Washers..........69Rear Window Washer.........................................69Rear Window Wiper............................................69Recommended Towing Weights.............172Refueling..........................................................130Refueling System Overview...........................130Refueling System Warning..............................132Refueling Your Vehicle......................................130Remote Control..............................................45Remote Control With a Folding KeyBlade....................................................................46Replacing the Battery.........................................46Removing a Headlamp...............................217Repairing Minor Paint Damage..............234Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl............................................................49Reporting Safety Defects (CanadaOnly)................................................................191Reporting Safety Defects (U.S.Only)................................................................191Roadside Assistance....................................181Vehicles Sold in Canada: Getting RoadsideAssistance........................................................182Vehicles Sold in Canada: RoadsideAssistance Program Coverage..................182Vehicles Sold in Canada: Using RoadsideAssistance........................................................182Vehicles Sold in the United States: GettingRoadside Assistance.....................................181Vehicles Sold in the United States: UsingRoadside Assistance.....................................181Roadside Emergencies................................181Roof Racks and Load Carriers.................164Adjusting the Crossbar.....................................164
442EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex