ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
117
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Roadside Emergencies
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. Thisprogram is eligible within Canada or thecontinental United States.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle.
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
If you require more information, pleaserefer to the coverage section of yourwarranty guide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
HAZARD FLASHERS
Note:If used when the vehicle is notrunning, the battery loses charge. As a result,there may be insufficient power to restartyour vehicle.
The hazard flasher control is on thesteering column. Use it when your vehicleis creating a safety hazard for othermotorists.
•Press the flasher control and all frontand rear direction indicators flash.
•Press the flasher control again toswitch them off.
FUEL SHUTOFF
WARNING
If your vehicle has been involved in acrash, have the fuel system checked.Failure to follow this instructioncould result in fire, personal injury or death.
Note: When you try to restart your vehicleafter a fuel shutoff, the vehicle makes surethat various systems are safe to restart.Once the vehicle determines the systemsare safe, then the vehicle allows you torestart.
Note: In the event that your vehicle doesnot restart after your third attempt, contacta qualified technician.
The fuel pump shutoff stops the flow offuel to the engine in the event of amoderate to severe crash. Not everyimpact causes a shutoff.
118
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Roadside EmergenciesE161463
Should your vehicle shut off after a crash,you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the vehicle.
2. Switch on the vehicle.
3. Repeat steps 1 and 2 to re-enable thefuel pump.
JUMP STARTING THE VEHICLE
WARNINGS
Batteries normally produce explosivegases which can cause personalinjury. Therefore, do not allowflames, sparks or lighted substances tocome near the battery. When working nearthe battery, always shield your face andprotect your eyes. Always provide correctventilation.
Keep batteries out of reach ofchildren. Batteries contain sulfuricacid. Avoid contact with skin, eyes orclothing. Shield your eyes when workingnear the battery to protect against possiblesplashing of acid solution. In case of acidcontact with skin or eyes, flushimmediately with water for a minimum of15 minutes and get prompt medicalattention. If acid is swallowed, call aphysician immediately.
Use only adequately sized cableswith insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start yourautomatic transmission vehicle.
Note:Attempting to push-start a vehiclewith an automatic transmission may causetransmission damage.
Note:Use only a 12-volt supply to start yourvehicle.
Note:Do not disconnect the battery of thedisabled vehicle as this could damage thevehicle electrical system.
Park the booster vehicle close to the hoodof the disabled vehicle, making sure thetwo vehicles do not touch.
Connecting the Jumper Cables
WARNINGS
Do not attach the cables to fuel lines,engine rocker covers, the intakemanifold or electrical componentsas grounding points. Stay clear of movingparts. To avoid reverse polarityconnections, make sure that you correctlyidentify the positive (+) and negative (-)terminals on both the disabled and boostervehicles before connecting the cables.
Do not attach the end of the positivecable to the studs or L-shaped eyeletlocated above the positive (+)terminal of your vehicle’s battery. Highcurrent may flow through and causedamage to the fuses.
Do not connect the end of thesecond cable to the negative (-)terminal of the battery to be jumped.A spark may cause an explosion of thegases that surround the battery.
Note:In the illustration, the bottom vehiclerepresents the booster vehicle.
119
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Roadside Emergencies
1.Connect the positive (+) jumper cableto the positive (+) terminal of thedischarged battery.
2. Connect the other end of the positive(+) cable to the positive (+) terminalof the booster vehicle battery.
3. Connect the negative (-) cable to thenegative (-) terminal of the boostervehicle battery.
4. Make the final connection of thenegative (-) cable to an exposed metalpart of the stalled vehicle's engine,away from the battery and the fuelinjection system, or connect thenegative (-) cable to a groundconnection point if available.
Jump Starting
1.Start the engine of the booster vehicleand rev the engine moderately, or pressthe accelerator gently to keep yourengine speed between 2000 and 3000RPM, as shown in your tachometer.
2.Start the engine of the disabled vehicle.
3. Once the disabled vehicle has beenstarted, run both vehicle engines for anadditional three minutes beforedisconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverseorder that they were connected.
1. Remove the negative (-) jumper cablefrom the disabled vehicle.
120
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Roadside Emergencies4
2
1
3
E142664 4
1
3
2
E142665
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
125
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Customer Assistance
FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery beforeservicing high current fuses.
To reduce risk of electrical shock,always replace the cover to thepower distribution box beforereconnecting the battery or refilling fluidreservoirs.
Note:If your vehicle is equipped with dualbatteries, disconnecting the primaryunder-hood battery does not remove powerfrom all circuits.
The power distribution box is in the enginecompartment. It has high-current fusesthat protect your vehicle's main electricalsystems from overloads.
If the battery has been disconnected andreconnected, you will need to reset somefeatures. See Changing the 12V Battery(page 151).
Protected ComponentsFuse RatingFuse or RelayNumber
Powertrain control module relay.—1
Starter solenoid relay.—2
Wiper relay.—3
Trailer tow battery charge relay.—4
Fuel pump relay.—5
Trailer tow park lamp relay.—6
129
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
FusesE194305
Protected ComponentsFuse RatingFuse or RelayNumber
Auxiliary switch #4 relay.—7
Auxiliary switch #3 relay.—8
Modified vehicle and stripped chassis run/start relay.—9
Cooling fan relay (6.2L engine).—10
Cooling fan (6.2L engine).50A111
Modified vehicle and stripped chassis run/start.40A212
Starter solenoid relay.30A213
Run/start relay.40A214
Modified vehicle and stripped chassisbattery.40A215
Auxiliary air conditioning blower.50A216
Trailer tow battery charge.50A217Trailer tow park feed.
Electric trailer brake.30A218Trailer brake controller.
Auxiliary switch #1.30A219
Auxiliary switch #2.30A220
Fuel pump (6.2L).20A221
Not used.—22
Air conditioning clutch relay.—23
Horn relay (stripped chassis).—24
Run/start relay.—25
Not used.—26
Not used.—27
130
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Fuses
Protected ComponentsFuse RatingFuse or RelayNumber
Back-up lamp.20A328
Air conditioning clutch.10A329
Brake on/off switch.10A330
Cluster battery (stripped chassis).10A331
Blower motor.50A232
Anti-lock brake system pump.40A233
Stripped chassis horn.20A234
Powertrain control module relay.40A235
Ignition switch (stripped chassis).20A236
Trailer tow left-hand side stop lamp anddirection indicator lamp relay.—37
Trailer tow right-hand side stop lamp anddirection indicator lamp relay.—38
Back-up lamp relay.—39
Blower motor relay.—40
Not used.—41
Diagnostic connector (stripped chassis).15A342
Fuel pump (6.8L).20A343
Auxiliary switch #3.10A344
Auxiliary switch #4.15A345
Powertrain control module keep alivememory power.10A346
Canister vent control valve.Powertrain control module relay coil.
Anti-lock brake system relay coil.40A247
131
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
Fuses