2018 FORD C-MAY HYBRID Owners Manual

E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed. Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
198
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Customer Assistance

Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company. If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
199
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Customer AssistanceE142557

Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
200
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Customer Assistance

FUSE SPECIFICATION CHART
Pre-Fuse Box
Your vehicle has a pre-fuse box attached
to the power distribution box. There is a
second pre-fuse box attached to the
12-volt battery terminal in the rear of your
vehicle. They contain high-current fuses.
If you need to replace one of these fuses,
see an authorized dealer.
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses. WARNINGS
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 222).
Lift the release lever at the rear of the cover
to remove it. 201
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing FusesE162196

Protected components
Fuse amp rating
Fuse or relay number
Cooling fan module.
50A Midi
F1
Electric water pump.
50A Midi
F2
Body control module supply 1.
50A Midi
F3
Body control module supply 2.
50A Midi
F4
Not used.
—
F5
Not used.
—
F6
Anti-lock brake system pump.
40A 1
F7
Anti-lock brake system valve.
30A 1
F8
Vacuum pump.
40A 1
F9
Heater blower motor.
40A 1
F10
Engine management.
30A 1
F11
Not used.
—
F12
Powertrain control module relay.
25A 1
F13
Rear wiper.
20A 1
F14
Body control module KL30 supply.
30A 1
F15
Body control module 15 feed.
20A 1
F16
Not used (spare).
20A 1
F17
Front wiper motor.
20A 1
F18
Anti-lock brake system.
5A 2
F19
Electronic stability program module.
Horn.
15A 2
F20
Stop light switch.
5A 2
F21
Vacuum pump monitoring.
5A 2
F22
202
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Fuses

Protected components
Fuse amp rating
Fuse or relay number
Engine control module 15.
5A 2
F23
Powertrain control module 15.
Transmission oil pump 15.
Relay coils.
5A 2
F24
Light switch module.
Motor electronic cooling pump.
10A 2
F25
Electronic power assist steering module
15.
5A 2
F26
Mass air flow sensor.
5A 2
F27
Powertrain control module.
15A 2
F28
Electronic air conditioning compressor.
10A 2
F29
Positive temperature coefficient heater.
Engine control module.
10A 2
F30
Powertrain control module.
Not used (spare).
5A 2
F31
Vehicle power 2.
20A 2
F32
Vehicle power 4.
15A 2
F33
Injectors.
10A 2
F34
Vehicle power 3.
10A 2
F35
Vehicle power 1.
20A 2
F36
Vacuum pump.
Micro relay
R1
Horn.
Micro relay
R2
Hybrid powertrain control.
Micro relay
R3
Front wiper.
Micro relay
R4
Vacuum pump.
Micro relay
R5
Front and rear wiper high-low.
Micro relay
R6
Not used.
—
R7
203
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Fuses

Protected components
Fuse amp rating
Fuse or relay number
Ignition feed.
Power relay
R8
Not used.
—
R9
Not used.
—
R10
Not used.
—
R11
Cooling fan.
Power relay
R12
Heater blower.
Mini relay
R13
Engine control relay.
Mini relay
R14
1 Cartridge fuse.
2 Mini fuse.
Passenger Compartment Fuse
Panel
The fuse panel is located on the right-hand
side below the glove box. You may need
to remove a trim panel to access it.
204
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Fuses

Protected components
Fuse amp rating
Fuse or relay number
Fuel pump supply.
20A
F56
Not used.
—
F57
Not used (spare).
5A
F58
Passive anti-theft system.
5A
F59
Interior light.
10A
F60
Driver door switch pack.
Glove box illumination.
Overhead console switch bank.
205
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing FusesE129926