2018 DODGE DURANGO Vehicle Warranty

your vehicle owner ’s manual, even though the tire has lost all air! That
means time to exit from the highway and get to a place where the tire can
be inspected, replaced, or possibly returned to service. The distance that
can safely be travelled following an air loss incident will depend upon
the conditions under which the vehicle is operating, the degree of air loss,
the extent of the damage causing the air loss, the ambient temperature,
the load, and the operating speed of the vehicle. The fewer miles you
travel after an air loss incident, the greater the likelihood that the tire can
be re-inflated (or, if punctured, repaired) and returned to service.
Pax System
The MICHELIN® PAX® System is a very sophisticated system that
includes the tire, support ring and gel, pressure sensing device, and
wheel. In the event of a loss of tire air pressure, with this system you can
still carefully maneuver the vehicle at speeds up to 55 miles per hour, for
a distance of up to 125 miles, even though a tire has lost all air! That
means time to get off the highway and get to a place where the tire can
be inspected, replaced, or possibly repaired and returned to service.
That’s peace of mind!
MICHELIN® PASSENGER AND LIGHT TRUCK TIRE LIMITED
WARRANTY
WHAT IS COVERED AND FOR HOW LONG
Passenger and Light Truck Tires MICHELIN® Passenger and Light
Truck tires, used in normal service on the vehicle on which they were
originally fitted and in accordance with the maintenance recommen-
dations and safety warnings contained in the attached owner ’s manual,
are covered by this warranty against defects in workmanship and
materials for the life of the original usable tread, or 6 years from the
date of purchase, whichever occurs first. At that time, all warranties,
express or implied, expire. The usable tread is the original tread down
to the level of the tread wear indicators - 2/32 nds of an inch (1.6 mm)
of tread remaining. Date of purchase is documented by new vehicle
registration or tire sales invoice. If no proof of purchase is available,
coverage will be based on the date of manufacture.
Replacement will be made in accordance with the terms and conditions
described under “How Replacement Charges are Calculated”.
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NOTE:your vehicle manufacturer may provide additional tire warranty
coverage over and above what is provided by Michelin. Consult your
vehicle owner ’s manual for further information.
NOTE:Some MICHELIN® Self-Supporting Zero Pressure (ZP) tires can
only be mounted on special SH-M (Symmetric Hump - Modified) wheels.
These tires bear the special SH-M designation, molded into the sidewall
of the tire, next to the ZP designation. DO NOT MOUNT A TIRE WITH
THE SH-M DESIGNATION ON THE SIDEWALL ON A STANDARD
WHEEL. DOING SO VOIDS THIS LIMITED WARRANTY AND COULD
CAUSE THE TIRE TO BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, RESULTING IN SERIOUS PERSONAL INJURY OR DEATH.
Treadwear – Mileage Warranty Coverage for MICHELIN® Passenger
and Light Truck Tires
MICHELIN® passenger and light truck tires are covered by a manufac-
turer ’s limited warranty for treadwear. For the mileage warranty associ-
ated with a specific tire line, please see your Michelin tire retailer or visit
us at
www.michelinman.com/promise. Some vehicles come from the
vehicle manufacturer with “split fitments” – meaning different size tires
on the front and rear axles. Because these tires cannot be rotated as
recommended by Michelin, the mileage warranty on each rear tire will
cover half the number of miles as the standard mileage warranty for that
particular tire design. Michelin Self-Supporting Zero Pressure (ZP) tires
have the same mileage warranty as the standard tire line of which they
are a part, up to but not exceeding 30,000 miles. DOT-approved compe-
tition tires (e.g., MICHELIN® Pilot® Sport Cup tires) are excluded from
any mileage warranty. MICHELIN® Winter tires must be used during
winter months only, defined as a period beginning on or after September
1st of a given year and ending no later than April 30th of the following
year. MICHELIN winter tires require documentation of the timing of the
installation and removal of the tires each winter to maintain coverage
under the limited warranty for treadwear.
An important reminder:
No tire manufacturer can guarantee you a certain number of miles from
a given tire. Driving habits, driving conditions, road conditions, and
vehicle maintenance all play a part in the tread life of a tire. If a tire does
not reach the warranted mileage, and the owner of the tires has complied
with the terms and conditions of the warranty, Michelin will replace the
tires as described under “How Replacement Charges are calculated”.
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Temporary Spares
MICHELIN® temporary spare tires are covered by this warranty for
6 years from the date of purchase or until the first 2/32 nds of an inch
(1.6 mm) of the original tread is worn off. Date of purchase is docu-
mented by new vehicle registration or tire sales invoice. If no proof of
purchase is available, coverage will be based on date of manufacture. At
that time, all warranties, express or implied, expire.
WHAT IS NOT COVERED
Tires which become unserviceable due to:
•Road hazard injury (e.g., a cut, snag, bruise, impact damage or
puncture);
•Incorrect mounting of the tire, tire/wheel imbalance or improper
repair;
•Misapplication, improper maintenance, racing, underinflation, overin-
flation or other abuse;
•Uneven or rapid wear which is caused by mechanical irregularity in
the vehicle such as wheel misalignment, (a measured tread difference
of 2/32 nds of an inch (1.6 mm) or more across the tread on the same
tire);
•Accident, fire, chemical corrosion, tire alteration, or vandalism;
•Use in commercial applications for tread wear; by this warranty for
6 years;
•Flat spotting caused by improper storage or brake lock;
•The addition of liquid, solid or gaseous materials other than air,
nitrogen or carbon dioxide (for example, waterbase sealers or balanc-
ing substances);
•Cosmetic ozone or weather cracking;
•Use of MICHELIN Self-Supporting Zero Pressure (AP) tires without a
properly operating low air pressure warning system.
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HOW REPLACEMENT CHARGES ARE CALCULATED
Passenger and Light Truck Tires
A tire which becomes unserviceable due to a condition covered by this
workmanship and materials limited warranty will be replaced with a
comparable new MICHELIN® tire, free of charge, when 2/32 nds of an
inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whichever is more beneficial to the user) and within 12 months of the
date of purchase. Mounting and balancing of the tire is included.You pay
the cost of any other service charges and applicable taxes.When more
than 2/32 nds of an inch (1.6 mm) of original tread has been worn (or
more than 25%, whichever is more beneficial to the user) or after
12 months from the date of purchase, you must pay the cost of a
comparable new MICHELIN® passenger or light truck replacement tire
on a pro rata basis. The retailer will determine the charge by multiplying
the percentage of the original usable tread worn, by the current selling
price at the adjustment location or the price in the current MICHELIN®
Base Price List, whichever is lower. This list is based on a predetermined
price intended to fairly represent the actual selling price of the tire.Yo u
pay the cost of mounting, balancing and any other service charges and
applicable taxes.
Treadwear
A tire meeting the conditions for pro rata replacement, which wears evenly
across the tread, down to the tread wear indicators (2/32nds of an inch
tread remaining) within 6 years of the date of purchase, and before
delivering the warranted miles of service, will be replaced with a compa-
rable new MICHELIN® tire based on mileage received. The participating
MICHELIN® tire retailer will determine the charge by multiplying the
percent of mileage received by the current actual selling price at the
adjustment location or the price of the tire in the current Michelin Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire.You pay the
cost of mounting, balancing and any other dealer services and applicable
taxes.Tires which wear out evenly before delivering the warranted mileage
will be replaced on a pro rata basis only if:
1. You are the original purchaser of the tires, you own the vehicle on
which they were originally installed, and the tires have been used only
on that vehicle;
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2. The tires have been rotated and inspected by a participating
MICHELIN® tire retailer every 7,500 miles, and the attached Mount-
ing and Rotation Service Record has been fully completed and signed;
3. The completed Service Record form, Original Owner/Tire Installation
Information form, and the Original Invoice are presented to a partici-
pating Michelin tire retailer at the time of adjustment claim; and
4. The tires have not become unserviceable due to a condition listed
under.
WHAT IS NOT COVERED
WHAT YOU MUST DO WHEN MAKING A CLAIM When making a
claim under the terms of this limited warranty, you must present your
tire(s) to a participating Michelin retailer. The vehicle on which the
tires were used must be available for inspection. Michelin tire retailers
are listed in the yellow pages under “Tire Dealers-Retail”. Personal
identification (i.e. Driver ’s License, Credit Card, etc.) and vehicle
registration may be required. You pay service charges for normal
vehicle and tire maintenance.
CONDITIONS AND EXCLUSIONS
This limited warranty does not provide compensation for loss of time,
loss of use of vehicle, inconvenience or incidental or consequential
damages. Tires presented for claim remain the property of the consumer
and Michelin accepts no responsibility for loss or damage to tires which
are in the custody or control of a Michelin tire retailer for the purpose of
inspection for warranty adjustment.
In the event of a disputed claim, the consumer must make the tire
available for further inspection.
Tires accepted for claim become the property of Michelin North America,
Inc.
No Michelin representative, employee or retailer has the authority to
make or imply any representation, promise or agreement, which in any
way varies from the terms of this warranty.
This warranty applies only in the United States and Canada.
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SAFETY MAINTENANCE INFORMATION
Read your Tire Owner ’s Manual, the information on the sidewall of your
tires, your vehicle owner ’s manual and vehicle tire information placard for
essential safety and maintenance information. When service is required:
1. Contact a participating Michelin tire retailer listed in your local yellow
pages.
2.
If additional assistance in locating a participating Michelin tire retailer is
required, please call the phone number listed for your area on page
184.
WARNING!
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND
INSTRUCTIONS CONTAINED IN THIS MANUAL MAY RESULT
IN TIRE FAILURE OR EXPLOSION CAUSING SERIOUS
PERSONAL INJURY OR DEATH.
ARBITRATION CLAUSE
RESOLUTION OF DISPUTES
ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE OF THE PURCHASED PROD-
UCT AGAINST MICHELIN NORTH AMERICA, INC. AND ITS AGENTS,
EMPLOYEES, DEALERS, AFFILIATES, PARENT OR SISTER CORPORA-
TIONS, RELATED CORPORATE ENTITIES, PREDECESSORS, SUCCES-
SORS OR ASSIGNS (HEREINAFTER COLLECTIVELY “MICHELIN”)
SHALL BE SUBJECT TO BINDING ARBITRATION. You and Michelin
acknowledge your and its right to litigate claims, disputes and controver-
sies arising out of or in connection with this limited warranty or the
marketing, sale or performance of the purchased product in court, but
prefer to resolve any such claims, disputes and controversies through
arbitration and hereby waive the right to litigate such claims, disputes and
controversies in court upon election of arbitration by either party. Therefore,
you and Michelin agree that all claims, disputes, and controversies between
you and Michelin arising out of or in connection with this limited warranty,
or any other warranties, express or implied, including a failure of warranty,
or any claims arising out of or in connection with the marketing, sale or
performance of the purchased product, including but not limited to claims
for consumer fraud or brought under any consumer protection statute, but
excluding claims for personal injury or property damage, shall be finally
resolved solely by arbitration, upon election by either party, according to
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the formal dispute resolution procedures then in effect of the National
Arbitration Forum, or if the National Arbitration Forum is no longer
conducting such arbitrations, a successor organization thereto or such other
private arbitration service as you and Michelin North America, Inc. shall
mutually agree (the actual authority involved, the “Arbitral Body”). The
Arbitral Body shall decide the issues submitted in accordance herewith,
provided that all substantive questions of law will be determined under the
laws of the State in which you purchased the product at issue. You agree
that no claim subject to arbitration shall be arbitrated as a class action, or on
a class-wide or representative basis, or on behalf of the general public, or on
behalf of other persons that may be similarly situated. You agree that you
do not have the right to act as a private attorney general, a class
representative, or to participate as a member of a class of claimants with any
claim subject to arbitration. You further agree that no claim subject to
arbitration shall be heard by a jury and that any judgment or award of the
Arbitral Body will be final and not subject to judicial review. All arbitrations
will be conducted as document hearings. Each party shall bear its own costs
arising from and associated with the document hearing with MICHELIN
the exception of the arbitrator ’s fee which will be borne by all parties in
equal shares. If either party requests any procedures beyond a document
hearing, the requesting party will be responsible for all fees, including filing
and administrative fees, above and beyond the fees required for document
hearings. Any award of the arbitrator(s) may be entered as a judgment and
shall be enforceable in any court of competent jurisdiction. The arbitrators
will have no authority to award punitive or other damages not measured by
the prevailing party’s actual damages, except as may be required by statute.
Information about arbitration may be obtained and claims may be filed at
any office of the National Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
TIRE DISABLEMENT
SAFETY WARNING
Any tire may fail as a result of an improperly repaired puncture, impact
damage, improper inflation, overloading or other conditions resulting from
use or misuse. Tire failures, such as a rapid air loss or a tread and belt
detachment, may increase risk of injury or death and/or property damage.
To reduce the risk of a tire failure, Michelin recommends you thoroughly
read and follow the recommendations in the Michelin Owner ’s Manual,
vehicle owner ’s manual, tire placard information, and tire sidewall infor-
mation regarding safety warnings, proper tire use and maintenance.
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CONTROLLABILITY
Controlling a vehicle when a tire failure occurs
If a tire failure occurs, you may hear a loud noise, feel a vibration, and/or
the vehicle may pull toward the side of the failed tire. If possible, step on
the accelerator momentarily to maintain forward momentum and ensure
vehicle control. It is most important that you DO NOT BRAKE OR
ABRUPTLY TURN THE STEERING WHEEL. Slowly remove your foot
from the accelerator and hold the steering wheel firmly while steering to
remain in your lane. Once the vehicle has slowed and is fully under
control, apply the brakes gently; safely pull over to the shoulder and
come to a stop. Inspect the tires. If one or more looks flat or low, shows
detachment or other damage, remove tire assembly and replace it with a
properly inflated spare. Bumps or bulges may indicate detachment
within the tire body and require inspection by a qualified tire technician.
DRIVING ON ANY TIRE THAT DOES NOT HAVE THE CORRECT
INFLATION PRESSURE IS DANGEROUS
Any underinflated tire builds up excessive heat that may result in sudden
tire destruction. If tires are supplied as original equipment, refer to the
tire decal on the vehicle (check vehicle and/or vehicle owner ’s manual
for decal location) for the recommended operating pressures. For replace-
ment tires, the correct inflation pressure will be provided by your tire
retailer; if not, refer to the vehicle decal.
These inflation pressures must be maintained as a minimum. However,
do not exceed the maximum pressure rating indicated on the tire
sidewall.
SELF-SUPPORTING TIRES. ZERO PRESSURE (ZP) TIRES, AND PAX
SYSTEM TIRES, AT LOW OR ZERO AIR PRESSURE
The handling characteristics of a vehicle with a deflated PAX System tire
or Self- Supporting Zero Pressure (ZP) tire (whether front or rear) are not
the same as those of a vehicle with normally inflated tires. Avoid high
speeds and hard cornering whenever a low pressure warning is acti-
vated.
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