2018 DODGE DURANGO SRT Vehicle Warranty

Country Company Address Telephone Number
JAPAN Sumitomo Rubber Industry,
LT D3-6-9 Wakinohama-cho,
Chuo-ku, Kobe, Hyogo
651-0072, JAPAN+81 78 265 5626
JORDAN Jarash Trading Co. P.O. BOX 621100, AMMAN
11162, JORDAN+962 6 4637290
KUWAIT Al Ghannam Tires Center CO.
WLLP.O. BOX 26191,
SAFAT,13122, KUWAIT+965 24830915
LEBANON PROLAC Halat Naher Ibrahim, Beirut,
LEBANON+961 9 478170
LIBYA AL SUHOUL PO Box 70786 Tripoli, LIBYA +218 21 360 61 88
MEXICO TBC de Mexico, S.A. d C.V. Eje 114 No.150, Zona
Industrial San Luis Potosi,
S.L.P. C.P. 78395, MEXICO+1 800 288 5526
MOROCCO Pnuematique Ennor DERB MOULAY CHRIF - N
176/178 - BD, IBNOU EL
OUANAN - HAY
MOHAMMADI,
CASABLANCA, MOROCCO+212 522628303
NEW ZEALAND O.T.R. International (NZ) Ltd 415 East Tamaki Road, PO
Box 51110 Pakuranga,
Auckland, NEW ZEALAND+64 09 272 1830
OMAN Oman Gulf Enterprises P.O. BOX 421, POSTAL
CODE : 118, Al Hamriya,
SULTANATE OF OMAN+968 24787815
PERU Lima Caucho S.A. Carretera Central N 349 Km.1
Santa Anita, Lima 43, PERU+51 1 317 0500
FALKEN TIRE CORPORATION
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Country Company Address Telephone Number
POLAND Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
QATAR International Tire Centre P.O. BOX 51, DOHA, QATAR +974 40157001
SAUDI ARABIA Al Howail Group P.O. Box 7580, Damman
31472, SAUDI ARABIA+966 3 8091796
SOUTH AFRICA Stamford Tyres (Africa) (Pty)
Ltd8 Ferrule Avenue, Montague
Gardens, 7441 Cape Town,
SOUTH AFRICA+27 21 790 1302
SPAIN Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
TURKEY Abudulkadir Özcan Otomoti Kazm karabekir Cad. Özcan
Plaza No:124, 06060 Dişkap,
Ankara, TURKEY+90 0312 3093030
UAE Wolfe Tyres Batteries and
Accessories LLCP.O. BOX 325, AL Gurg Tower
No:1, Baniyas Road, Deira
Creek, Dubai- UAE ++971 4 3378731
UNITED STATES Sumitomo Rubber North
America, Inc.8656 Haven Avenue, Rancho
Cucamonga, CA 91730, USA+1 800 723 2553
YEMEN Bin Sharaf Tire Trading Ring Road, Sana’a,
REPUBLIC OF YEMEN+967 1265300
FALKEN TIRE CORPORATION
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NOTES
FALKEN TIRE CORPORATION
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GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
owner of new General brand passenger and light truck (LT) tires that are
the new vehicle original equipment tires bearing the General brand name
and D.O.T. Tire Identification, operated in normal service, and used on
the same vehicle on which they were originally installed according to the
vehicle manufacturer ’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
APPLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Policy for a maximum of 72 months from the date of purchase, deter-
mined by the new vehicle registration date or new vehicle sales invoice
showing date of purchase.
Where to Go for Warranty replacement:Contact the vehicle dealer from
where you purchased the vehicle to determine the eligible warranty
coverage for your tires and where to proceed from there.
Free Replacement Period:If an eligible General brand passenger or light
truck tire becomes unserviceable from a condition other than those listed
under Section 3 during the first 12 months or first 2/32 nds of an inch
(1.6 mm) of tread wear (whichever comes first) it will be replaced with a
comparable new General brand tire FREE OF CHARGE, including
mounting and balancing. Owner pays all applicable taxes.
Temporary Spare Tires:This Policy also extends to the original owner of
the General brand Temporary Spare Tire that was originally equipped by
the vehicle manufacturer as a temporary spare tire bearing a General
GENERAL TIRE
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D.O.T. serial number. An eligible Temporary Spare Tire under this Policy
must have been operated in normal service, used on the same vehicle on
which they were originally installed according to the vehicle manufac-
turer ’s recommendations,
This Policy is for a maximum period of 72 months from date of purchase,
determined by the new vehicle registration date or new vehicle sales
invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition other
than those listed in Section 3, during the first 1/32 nd (0.8 mm) of tread
wear, then it will be replaced with a comparable new General brand
Temporary Spare Tire FREE OF CHARGE, including mounting and
balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire
expires, no adjustment will be made.
After the Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro rated
replacement for 72 months from date of original purchase until the tread
is worn down to the tread wear indicators (2/32 nds of an inch or 1.6 mm
of tread remaining.) If an eligible tire becomes unserviceable under the
stipulations of this Limited Warranty and Adjustment policy it will be
replaced charging the owner a pro-rated amount. Owner pays all
applicable taxes (including F.E.T.), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
percentage of the usable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The usable
tread is the original tread down to the tread wear indicators (2/32 nds of
an inch or 1.6 mm of tread remaining.)
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
•Road Hazard:Any General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
•Ride/Vibration:Any ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
comes first.
GENERAL TIRE
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•Repairs:If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer ’s warranty is
invalidated.
•Mileage:Tread wear out up to a predetermined mileage is not covered
under this policy.
•Improper operation or maintenance:This includes, but is not limited
to, effects caused by:
A.Improper tire inflation and/or improper load/speed practices:
These practices can cause excessive operational temperatures and
stresses that exceed the tire’s capabilities.
B.Improper or insufficient tire rotation
C.Improper vehicle alignment
D.Damage due to:
– Rim irregularities or rim damage
– Snow chains
– Vehicle mechanical problems, including brake problems, and
vehicle wheel alignment.
– Extreme temperature exposure
– Negligent and abusive driving such as tire spinning, or racing;
– Improper tire storage
– Automotive accident
– Chemical corrosion or fire
– Use contrary to the vehicle manufacturer ’s tire recommenda-
tions.
– Misuse or misapplication
•Improper Mounting or Demounting
•Alteration:such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
•Weather checking/cracking:Not covered after 48 months from the
date of purchase.
•Failure to observe safety and maintenance precautions set forth in
the Safety Warning Section.
GENERAL TIRE
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ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION DECI-
SION FOR ALL RETURNED TIRES ON CONDITIONS UNDER THIS
SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. CTNA EXPRESSLY
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. SOME U.S. STATES AND/OR CA-
NADIAN PROVINCES DO NOT PERMIT SUCH A LIMITATION;
FOR THOSE U.S. STATES AND/OR CANADIAN PROVINCES, ANY
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF
THIS WRITTEN LIMITED WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITA-
TIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE
ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS LlABIL-
ITY FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES.
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE
THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WAR-
RANTY. SOME U.S. STATES AND/OR CANADIAN PROVINCES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE
AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO
CTNA EMPLOYEE, RETAILER, OR DEALER HAS THE AUTHORITY
TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTNA EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY.
GENERAL TIRE
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IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
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