2018 CADILLAC CT6 service

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
2018 Cadillac Limited Warranty andOwner Assistance Information
Important Message to Owners... . . . 1
Cadillac’s Commitment . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . . . . . 1
Cadillac Participation in an Alternative Dispute Resolution
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Service –United States,
Canada, and Mexico . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . 2
New Vehicle Limited Warranty . . . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . . 3
What Is Covered . . . . . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . . . . 7
CT6 PLUG-IN Warranty . . . . . . . . . . . 10
What Is Covered . . . . . . . . . . . . . . . . . . . 11
Cadillac CT6 PLUG-IN Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What Is Not Covered . . . . . . . . . . . . . . 12
Things to Know About the New Vehicle Limited Warranty . . . . . . 13
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . . . . . . 13 Warranty Repairs
–Recycled
Materials . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tire Service . . . . . . . . . . . . . . . . . . . . . . . . 13
Aftermarket Engine Performance Enhancement Products and
Modifications . . . . . . . . . . . . . . . . . . . . . 13
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . . . . . 14
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Vehicle Operation and Care . . . . . . . 14
Maintenance and Warranty Service Records . . . . . . . . . . . . . . . . . . 14
Chemical Paint Spotting . . . . . . . . . . 14
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . . . . . 15
Permanent Relocation . . . . . . . . . . . . . 15
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . . . . . 15
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . . . . . 16
Pre-Delivery Service . . . . . . . . . . . . . . . 16 Production Changes . . . . . . . . . . . . . . . 16
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 lb Gross Vehicle Weight
Rating (GVWR) Only . . . . . . . . . . . . . . 16
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
What Is Covered . . . . . . . . . . . . . . . . . . . 18
How to Determine the Applicable Emissions Control System
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
California Emission Control System Warranty . . . . . . . . . . . . . . . . . 19
Emission Warranty Parts List . . . 22
Replacement Parts . . . . . . . . . . . . . . . . . 25
Maintenance and Repairs . . . . . . . . . 25
Claims Procedure . . . . . . . . . . . . . . . . . . 26
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 28
State Warranty Enforcement Laws . . . . . . . . . . . . . . . 30

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
IMPORTANT MESSAGE TO OWNERS... 1
Cadillac’s Commitment
Cadillac is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you to
return for all your service needs, both
during and after the warranty period.
Owner Assistance
The dealer is best equipped to provide
all your vehicle's service needs. Should
you ever encounter a problem that is
not resolved during or after the
limited warranty period, talk to a
member of dealer management. Under
certain circumstances, Cadillac and/or
Cadillac dealers may provide
assistance after the limited warranty
period has expired when the problem
results from a defect in material or
workmanship. These instances will bereviewed on a case-by-case basis.
If the issue has not been resolved to
your satisfaction, follow the
Customer
Satisfaction Procedure 028.
We thank you for choosing Cadillac.
Cadillac Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction Procedure
0 28 for information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which Cadillac
participates.
Warranty Service –United
States, Canada, and Mexico
The selling dealer has invested in the
proper tools, training, and parts
inventory to ensure that any
necessary warranty repairs can be made to your Cadillac vehicle. Cadillac
requests that the vehicle be returned
to the selling dealer for all warranty
repairs. If a situation or event occurs
where you are significantly
inconvenienced, an authorized
Cadillac dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices
033.
If you are unable to return to the
selling dealer, contact a Cadillac
dealer in the United States, Canada,
or Mexico for warranty service.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 3
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided to
the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to correct
any vehicle defect, not slight noise,
vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new,
remanufactured, or refurbished parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed for
the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all coverages
begins on the date the vehicle is first
delivered or put in use and ends at
the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other coverages
listed here under
“What Is Covered”
and those items listed under “What Is
Not Covered ”later in this section.
Powertrain Coverage
The powertrain is covered for 6 years
or 70,000 miles, whichever comes first,
except for other coverages listed here
under “What Is Covered” and those
items listed under “What Is Not
Covered ”later in this section. Engine Coverage includes:
All
internally lubricated parts, engine oil
cooling hoses and lines. Also included
are all actuators and electrical
components internal to the engine
(e.g., Active Fuel Management Valve
Lifter Oil Manifold) cylinder head,
block, timing gears, timing chain,
timing cover, oil pump/oil pump
housing, OHC carriers, valve covers, oil
pan, seals, gaskets, manifolds,
flywheel, water pump, harmonic
balancer, engine mount, turbocharger,
and supercharger. Timing belts, and
other associated components required
in the timing belt service replacement
procedure, are covered until the first
scheduled maintenance interval.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine cooling
system begins at the inlet to the water
pump and ends with the thermostat
housing and/or outlet that attaches to
the return hose. Also excluded are the
starter motor, entire pressurized fuel
system (in-tank fuel pump, pressure
lines, fuel rail(s), regulator, injectors,

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
6 NEW VEHICLE LIMITED WARRANTY
Tire CompaniesCompany WebsiteToll-Free Number
Bridgestone Americas Tire Operations, LLC www.bridgestonetire.com
1-800-356-4644
Continental/General www.generaltire.com
www.continentaltire.com 1-800-847-3349
1-800-847-3349
Goodyear/Dunlop www.goodyeartires.com
www.dunloptires.com 1-800-321-2136
Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435
Pirelli www.us.pirelli.com 1-800-747-3554
Maxxis www.maxxis.com 1-866-509-7067
When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer's limited
warranty program, you may be eligible
for a tire replacement or a comparable
new tire on a prorated basis.
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the tire
manufacturer's website or any
authorized dealer, is in lieu of all other remedies or warranties,
expressed or implied, arising by law or
otherwise, including fitness for a
particular purpose or merchantability.
The tire manufacturers expressly
disclaim liability for indirect, special,
incidental, or consequential damages,
lost profit, loss of business, loss of
goodwill, loss of reputation, punitive
or any other damage, cost, or loss of
any kind.*
*Some states do not allow the
exclusion or limitation of incidental or
consequential damages, so the above
limitations or exclusion may not apply
to you.
Accessory Coverages
Most Cadillac parts and accessories
sold and permanently installed on a
Cadillac vehicle by a Cadillac Dealer or
GM approved Accessory Distributor/
Installer (ADI) prior to delivery will be

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 7
covered under the applicable portion
(Bumper-to-Bumper, Powertrain, etc.)
of the New Vehicle Limited Warranty.
In the event Cadillac accessories are
installed after vehicle delivery, or are
replaced under the New Vehicle
Limited Warranty, they will be
covered, parts and labor, for the
balance of the applicable portion of
the New Vehicle Limited Warranty,
but in no event less than 12 months/
unlimited miles.
GM accessories sold over the counter,
or those not requiring installation, will
continue to receive the standard
Cadillac Dealer Parts Warranty of
12 months from the date of purchase,
parts only.
GM Licensed and Integrated Business
Partner (IBP) Accessories are covered
under the accessory-specific
manufacturer's warranty and are not
warranted by GM or its dealers.Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through as
follows:
Corrosion: Body sheet metal panels
are covered against rust for 4 years or
50,000 miles, whichever comes first.
Rust-Through: Any body sheet metal
panel that rusts through, an actual
hole in the sheet metal, is covered for
up to 6 years, unlimited mileage.
Important: Cosmetic or surface
corrosion, resulting from stone chips
or scratches in the paint, for example,
is not included in sheet metal
coverage. Towing
Towing is covered to the nearest
Cadillac dealer if your vehicle cannot
be driven because of a warranted
defect.
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction. Uniform
tire wear is a normal condition, and is
not considered a defect. Road hazard
damage such as punctures, cuts,
snags, and breaks resulting from
pothole impact, curb impact, or from
other objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered. Also,
damage from improper inflation,
overloading, spinning, as when stuck
in mud or snow, tire chains, racing,
improper mounting or dismounting,
misuse, negligence, alteration,
improper repair, accident, collision,
fire, vandalism, or misapplication is
not covered. Damage to wheels or tire

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 9
Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing more
than 15% ethanol in non-Flex Fuel
Vehicles (FFV).
Please refer to your owner manual
under“Fuel,” for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use, or the
Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered for
cracks, chips, scratches, dents, dings,
and punctures or tears as a result of
impact with other objects or road
hazards. In addition, cracks, chips,
scratches, or other damage to the face of a radio or instrument cluster from
impact or foreign objects are not
covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the vehicle
or its components, even if integrated
or delivered with the vehicle. GM is
not responsible for the quality or
accuracy of any information,
or service accessed through or from
any third party device or platform.
Software distributed by GM inside or
outside the vehicle (including, but not
limited to system software or
applications) is not covered by this
Warranty. GM does not warrant that
connections to, from, or through the
vehicle will be uninterrupted or
error-free. Also, the user should back
up their data and information
frequently. GM is not responsible for
any loss or damage to data or
information made available in
connection with the use of the vehicle.
In addition, this Warranty does not
apply: (a) to consumable parts that
are designed to diminish over time,unless failure has occurred due to a
defect in materials or workmanship;
(b) to damage caused by use with
another product or service; (c) to
damage caused by a third party device
or service (including upgrades and
expansions); or (d) to obsolescence or
lack of utility due to incompatibility
with future versions of external
hardware or software, including, but
not limited to mobile devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance services,
such as those detailed in the owner
manual, are the owner's expense.
Vehicle lubrication, cleaning,
or polishing are not covered. Failure of
or damage to components requiring
replacement or repair due to vehicle
use, wear, exposure, or lack of
maintenance is not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
10 NEW VEHICLE LIMITED WARRANTY
.Filters
. Keyless Entry (or other remote
transmitter/receiver batteries)*
. Limited Slip Rear Axle Service
. Tire Rotation
. Wheel Alignment/Balance**
. Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of, or beyond
the maintenance inspection period is
considered maintenance, and is not
covered as part of the New Vehicle
Limited Warranty. The New Vehicle
Limited Warranty only covers
components when replacement or
repair of these components is the
result of a defect in material or
workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
7,500 miles. Extra Expenses
Economic loss or extra expense is not
covered.
Examples include:
.
Inconvenience
. Lodging, meals, or other travel
costs
. Loss of vehicle use
. Payment for loss of time or pay
. State or local taxes required on
warranty repairs
. Storage
While extra expenses are not covered
by the New Vehicle Limited Warranty,
Cadillac does provide many additional
customer benefits, such as Cadillac
Owner Benefits. See your owner
manual.
Other Terms : This warranty gives
you specific legal rights and you may
also have other rights which vary from
state to state.
GM does not authorize any person to
create for it any other obligation or
liability in connection with these
vehicles. Any implied warranty of merchantability or fitness for a
particular purpose applicable to this
vehicle is limited in duration to the
duration of this written warranty.
Performance of repairs and needed
adjustments is the exclusive remedy
under this written warranty or any
implied warranty. GM shall not be
liable for incidental or
consequential damages, such as, but
not limited to, lost wages or vehicle
rental expenses, resulting from
breach of this written warranty or
any implied warranty.*
* Some states do not allow limitations
on how long an implied warranty will
last or the exclusion or limitation of
incidental or consequential damages,
so the above limitations or exclusions
may not apply to you.
CT6 PLUG-IN Warranty
For vehicles sold in the United States,
in addition to the Bumper-to-Bumper
Coverage described previously, General
Motors will warrant certain CT6
PLUG-IN components for each
Cadillac CT6 PLUG-IN for 8 years or
100,000 miles (160 000 kilometers),
whichever comes first, from the

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 11
original in-service date of the vehicle,
against warrantable repairs to the
specific hybrid components of the
vehicle.
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Cadillac CT6 PLUG-IN
Limited Warranty, Maintenance and
Owner Assistance booklet, General
Motors of Canada Company will
warrant certain CT6 PLUG-IN
components for 8 years or
100,000 miles (160,000 kilometers),
whichever comes first, from the
original in-service date of the vehicle,
against warrantable repairs to the
specific hybrid components of the
vehicle.
This warranty is for Cadillac CT6
PLUG-IN vehicles registered and
normally operated in the United
States or Canada, respectively. In
addition to the initial owner of the
vehicle, the coverage described in this
hybrid warranty is transferable at no
cost to any subsequent person(s) who
assumes ownership of the vehicle
within the above-described 8 years or100,000 miles (160 000 kilometers)
term. No deductibles are associated
with this hybrid warranty.
This hybrid component warranty is in
addition to the express conditions and
warranties described previously. The
coverage and benefits described under
“New Vehicle Limited Warranty
”are
not extended or altered because of
this special hybrid component
warranty.
What Is Covered
This hybrid warranty covers repairs to
correct any hybrid component defect
related to materials or workmanship
occurring during the 8 year or
100,000 miles (160 000 kilometers)
term for the following:
Towing
During the 8 year or 100,000 miles
(160 000 kilometers) hybrid warranty
period, towing is covered to the
nearest Cadillac CT6 Plug-in Certified
Cadillac dealer. if your vehicle cannot
be driven because of a warranted CT6
PLUG-IN specific defect. Contact the Cadillac Roadside Assistance Center
for towing. Refer to the owner manual
for details.
Cadillac CT6 PLUG-IN Coverage
Propulsion Battery Warranty Policy
Like all batteries, the amount of
energy that the high-voltage
“propulsion
”battery can store will
decrease with time and miles driven.
Gradual loss of battery capacity is
NOT covered under the New Vehicle
Limited Warranty. Depending on use,
the high voltage battery may
experience as much as 40% capacity
reduction over the warranty period.
See your owner manual for important
tips on how to maximize the life and
capacity of the high-voltage battery.
To avoid losing warranty coverage for
the battery, follow the guidelines for
proper battery maintenance when the
vehicle is not driven, or when the
vehicle is stored for an extended
period of time.
Hybrid Battery
Battery and Internal Components,
Modules, and Fan