2017 VOLVO V90 CROSS COUNTRY service

INTRODUCTION
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WARNING
The driver is always responsible for operating the vehicle in a safe manner and for comply-ing with current statutes and regulations. It is also essential to maintain and service the vehicle according to Volvo's recommendationsas stated in the owner's information and theservice and warranty booklet. If the on-board information differs from the printed owner's manual, the printed informa-tion always takes precedence.
Related information
•Volvo Structural Parts Statement (p. 19)
Volvo Structural Parts Statement
Volvo has always been and continues to be a leader in automotive safety.
Volvo engineers and manufactures vehicles designed to help protect vehicle occupants in theevent of a collision. Volvos are designed to absorb the impact of a collision. This energy absorption system including,but not limited to, structural components such asbumper reinforcement bars, bumper energyabsorbers, frames, rails, fender aprons, A-pillars,B-pillars and body panels must work together tomaintain cabin integrity and protect the vehicleoccupants. The supplemental restraint system including but not limited to air bags, side curtain air bags, anddeployment sensors work together with theabove components to provide proper timing forair bag deployment. Due to the above, Volvo Car USA does not sup- port the use of aftermarket, alternative or any-thing other than original Volvo parts for collisionrepair. Volvo Car USA also recommends using Volvo- approved replacement glass. The use of after-market glass, particularly a windshield, can havean adverse effect on collision avoidance andadvanced lighting systems. In addition Volvo does not support the use or re- use of structural components from an existing vehicle that has been previously damaged.Although these parts may appear equivalent, it isdifficult to tell if the parts have been previouslyreplaced with non-OE parts or if the part hasbeen damaged as a result of a prior collision. Thequality of these used parts may also have beenaffected due to environmental exposure.
Related information
•
Crash event data (p. 20)
• Contacting Volvo (p. 8)

INTRODUCTION
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Volvo ID
A Volvo ID can be used to access a number of online services 2
Creating a Volvo IDA Volvo ID can be created in two ways:
Using the
Volvo ID app
1. If you have not already done so, download
the Volvo ID app from the Download
Center.
2. Start the app and register a personal email address.
3. Follow the instructions that will be sent auto- matically to this email address.
> A Volvo ID has now been created and hasbeen automatically registered to the vehi- cle. The Volvo ID services available cannow be used.
Using the Volvo On Call app
1. Download the latest version of the Volvo On
Call app to your cell phone from e.g., the App Store, Windows Phone or Google Play.
2. Start the app and create a Volvo ID on the start page.
3. Register a personal email address and then follow the instructions that will be sent auto-matically to this address.
Registering your Volvo ID to the vehicleIf your Volvo ID was created using the Volvo OnCall mobile app, the ID has to be registered tothe vehicle:
1. With the vehicle connected to the Internet,download the Volvo ID app from the
Download Center in the center display's
App view. See also the article "Downloading, updating and uninstalling apps."
2. Start the app and enter your Volvo ID.
3. Follow the instructions that will be sent auto- matically to the email address linked to your Volvo ID.
> Your Volvo ID is now registered to thevehicle and the Volvo ID services available can be used.
Advantages of having a Volvo ID
• Only one user name and password arerequired to access online services.
• If you change a user name or password forone of the online service (e.g., Volvo On Call),it/they will also be automatically changed forthe other services.
2
These services vary and may be subject to change. Consult your Volvo retailer.

INTRODUCTION
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Using the search function
1.
Tap the magnifying glass icon () in the
owner's manual's upper menu. A keyboard will appear at the bottom of the screen.
2. Enter a word, e.g., "seat belt." > Suggested articles will be displayed asmore characters are entered.
3. Confirm by tapping the article. To leave search mode tap the up-arrow next to thesearch box.
Related information
• On-board digital owner's manual (p. 44)
Glass
Laminated glass
The windshield and panoramic roof
* are made of
laminated glass, which is reinforced to help pre- vent break-ins and to provide additional sound-proofing. Laminated glass is optional for theother side windows.
Laminated glass symbol 5
Technician certification
In addition to Volvo factory training, Volvo sup- ports certification by the National Institute forAutomotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a high degree of competence in specific areas. Besidespassing exams, each technician must also haveworked in the field for two or more years before acertificate is issued. These professional techni-cians are best able to analyze vehicle problemsand perform the necessary maintenance proce-dures to keep your Volvo at peak operating con-dition.
5 This symbol is not shown on the windshield or panoramic roof.

IMPORTANT INFORMATION
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General safety information The vehicle is equipped with a number of safety systems for the driver and passengers.
In the event of an accident, there are a number of sensors in the vehicle that react and triggersafety systems such as Roll Stability Control, air-bags, seat belt pretensioners, etc., depending onthe severity of the collision. There are alsomechanical systems such as the WhiplashProtection System.
Warning symbol in the instrument panelThe warning symbol in the instrumentpanel illuminates when the ignition is in mode II or higher. It will go out after
approx. 6 seconds if no faults are
detected in the airbag system.
WARNING
• If the SRS warning light stays on after the engine has started or if it illuminateswhile you are driving, have the vehicleinspected by a trained and qualified Volvoservice technician as soon as possible.
• Never try to repair any component or partof the SRS yourself. Any interference inthe system could cause malfunction andserious injury. All work on these systemsshould be performed by a trained andqualified Volvo service technician. If the dedicated warning symbol is notfunctioning, the general warning sym-bol will illuminate instead and the samemessage will be displayed in the instru-
ment panel.
Related information
• Safety during pregnancy (p. 52)
• Seat belts (p. 54)
• Airbag system (p. 59)
• Safety mode (p. 67)
• Whiplash protection system (p. 53)
• Child safety (p. 69)
Occupant safety Safety is Volvo's cornerstone.
Volvo's concern for safetyOur concern for safety dates back to 1927 when the first Volvo rolled off the production line.Three-point seat belts (a Volvo invention), safetycages, and energy-absorbing impact zones weredesigned into Volvo vehicles long before it wasfashionable or required by government regulation. We will not compromise our commitment to safety. We continue to seek out new safety fea-tures and to refine those already in our vehicles.You can help. We would appreciate hearing yoursuggestions about improving automobile safety.We also want to know if you ever have a safetyconcern with your vehicle. Call us in the U.S. at:1-800-458-1552 or in Canada at:1-800-663-8255.

IMPORTANT INFORMATION
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Occupant safety reminders
How safely you drive doesn't depend on how old you are but rather on:
• How well you see.
• Your ability to concentrate.
• How quickly you make decisions understress to avoid an accident.
The following suggestions are intended to helpyou cope with the ever changing traffic environ-ment.
• Never drink and drive.
• If you are taking any medication, consult yourphysician about its potential effects on yourdriving abilities.
• Take a driver-retraining course.
• Have your eyes checked regularly.
• Keep your windshield and headlights clean.
• Replace wiper blades when they start toleave streaks.
• Take into account the traffic, road, andweather conditions, particularly with regard tostopping distance.
• Never send text messages while driving.
• Refrain from using or minimize the use of acell phone while driving.
Related information
• Recall information (p. 52)
• Reporting safety defects (p. 51)
Reporting safety defects
The following information will help you report any perceived safety-related defects in your vehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a defect which could cause a crash orcould cause injury or death, you shouldimmediately inform the National High-way Traffic Safety Administration(NHTSA) in addition to notifying VolvoCar USA, LLC. If NHTSA receives simi-lar complaints, it may open an investi-gation, and if it finds that a safetydefect exists in a group of vehicles, itmay order a recall and remedy cam-paign. However, NHTSA cannotbecome involved in individual problemsbetween you, your retailer, or Volvo CarUSA, LLC. To contact NHTSA, you mayeither call the Auto Safety Hotline toll-free at 1-888-327-4236(TTY: 1-800-424-9153) or write to: NHTSA, U.S. Department of Transpor-tation, Washington D.C. 20590. You can also obtain other informationabout motor vehicle safety from http://www.safercar.gov, where you can alsoenter your vehicle's VIN (Vehicle Identi-fication Number) to see if it has anyopen recalls. Volvo strongly recommends that if your vehicle is covered under a service cam-paign, safety or emission recall or simi-lar action, it should be completed assoon as possible. Please check withyour local retailer or Volvo Car USA,LLC if your vehicle is covered underthese conditions. NHTSA can be reached at:Internet:http://www.nhtsa.govTelephone:1-888-DASH-2-DOT (1-888-327-4236).
Reporting safety defects in CanadaIf you believe your vehicle has a defect that could cause a crash or could cause injury or death, youshould immediately inform Transport Canada inaddition to notifying Volvo Cars of Canada Corp.

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IMPORTANT INFORMATION
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Transport Canada can be contacted at:
1-800-333-0510 Teletypewriter (TTY): 613 990-4500Fax: 1-819-994-3372Mailing Address: Transport Canada - Road Safety, 80 rue Noël, Gatineau, (Quebec) J8Z 0A1
Related information
•Recall information (p. 52)
• Occupant safety (p. 50)
Recall information
On our website, select the "Own" tab on the upper left side of the screen and click the head-ing "Recall Information" on the right side of thescreen. Enter your Vehicle Identification Number(VIN) for your vehicle (found at the base of thewindshield). If your vehicle has any open Recalls,they will be displayed on this page. You can also enter the Vehicle Identification Number in the search field on the NationalHighway Traffic Safety Administration's (NHTSA)website at: www.nhtsa.gov.
Volvo customers in Canada
For any questions regarding open recalls for your vehicle, please contact your authorized Volvoretailer. If your retailer is unable to answer yourquestions, please contact Volvo Customer Rela-tions at 905 695-9626, Monday through Friday,8:30 A.M. to 5:00 P.M. EST or by e-mail [email protected]. You may also write us at: Volvo Cars of CanadaNational Customer Service9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9www.tc.gc.ca
Related information
•Occupant safety (p. 50)
• Reporting safety defects (p. 51)
Safety during pregnancy The seat belt should always be worn during pregnancy. However, it is crucial that it be worncorrectly.
The diagonal section should wrap over the shoul- der then be routed between the breasts and tothe side of the belly. The lap section should layflat over the thighs and as low as possible underthe belly. It must never be allowed to ride upward.Remove all slack from the belt and ensure that itfits close to the body without any twists. As a pregnancy progresses, pregnant drivers should adjust their seats and steering wheel suchthat they can easily maintain control of the vehi-cle as they drive (which means they must be ableto easily operate the foot pedals and steeringwheel). Within this context, they should strive toposition the seat with as large a distance as pos-sible between their belly and the steering wheel.

IMPORTANT INFORMATION
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Related information
•Buckling and unbuckling seat belts (p. 56)
Whiplash protection system
The Whiplash protection system (WHIPS) con- sists of specially designed hinges and bracketson the front seat backrests designed to helpabsorb some of the energy generated in a colli-sion from the rear (when the vehicle is rear-ended).
FunctionIn the event of certain rear-end collisions, the hinges and brackets of the front seat backrestsare designed to change position slightly to allowthe backrest/head restraint to help support theoccupant's head before moving slightly rearward.This movement helps absorb some of the forcesthat could result in whiplash.
WARNING
• The WHIPS system is designed to sup- plement the other safety systems in yourvehicle. For this system to function prop-erly, the three-point seat belt must beworn. Please be aware that no systemcan prevent all possible injuries that mayoccur in an accident.
• The WHIPS system is designed to func-tion in certain collisions from the rear,depending on the crash severity, angleand speed.
WARNING
•
Occupants in the front seats must never sit out of position. The occupant's backmust be as upright as comfort allows andbe against the seat back with the seatbelt properly fastened.
• If your vehicle has been involved in a rear-end collision, the front seat backrestsmust be inspected by a trained and quali-fied Volvo service technician, even if theseats appear to be undamaged. Certaincomponents in the WHIPS system mayneed to be replaced.
• Do not attempt to service any componentin the WHIPS system yourself.
WARNING
•Boxes, suitcases, etc. wedged behind the front seats could impede the function ofthe Whiplash Protection System.
• If the rear seat backrests are foldeddown, cargo must be secured to preventit from sliding forward against the frontseat backrests in the event of a collisionfrom the rear. This could interfere withthe action of the Whiplash ProtectionSystem.

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IMPORTANT INFORMATION
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Do not place any objects behind the front seats that could impede the WHIPS function
WARNING
Any contact between the front seat backrests and the folded rear seat or a rear-facing childseat could impede the function of the WHIPSsystem. If the rear seat is folded down, theoccupied front seats must be adjusted for-ward so that they do not touch the folded rearseat.
Related information
•General safety information (p. 50)
Seat belts
Seat belts should always be worn by all occu- pants of your vehicle. Children should be prop-erly restrained, using an infant, car, or boosterseat determined by age, weight and height.
Most states and provinces make it mandatory for occupants of a vehicle to use seat belts.
Reversible seat belt pretensionersReversible seat belt pretensioners is a system inthe front seats that pulls the seat belts slightlytaut prior to a collision. This function helps posi-tion the front seat occupants to help improve theeffects of other safety systems, e.g., the airbagsystem.
Seat belt maintenanceCheck periodically that the seat belts are in goodcondition. Use water and a mild detergent forcleaning. Check seat belt mechanism function asfollows: attach the seat belt and pull rapidly onthe strap.
WARNING
• Never repair the belt yourself; have this work done by a trained and qualifiedVolvo service technician only.
• Any device used to induce slack into theshoulder belt portion of the three-pointbelt system will have a detrimental effecton the amount of protection available toyou in the event of a collision.
• The seat back should not be tilted too farback. The shoulder belt must be taut inorder to function properly.
• Do not use child safety seats or childbooster cushions/backrests in the frontpassenger's seat. We also recommendthat children who have outgrown thesedevices sit in the rear seat with the seatbelt properly fastened.
Related information
• Buckling and unbuckling seat belts (p. 56)
• Door and seat belt reminders (p. 58)
• Seat belt pretensioners (p. 55)