2017 VOLKSWAGEN TIGUAN Control

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possible).
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1)

•If necessary, fold back the rear seat backrest and allow it to engage securely.
•If necessary, adjust the headlight range ⇒ Headlights.
•Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre 
pressure.
•In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre 
monitoring systems.
Do not cover the ventilation openings in the area around the rear window as this prevents
stale air escaping from the vehicle.
Luggage compartment cover
Fig. 181 In the luggage compartment: removing and installing the luggage compartment cover.
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the
event of a sudden driving or braking manoeuvre or accident. This applies particularly if
objects are struck by the airbag when activated and then flung through the vehicle
interior. To reduce the risk of accidents, please observe the following guidelines:
•Always stow all objects in the vehicle securely.
•Small and light objects should also be secured.
•Objects should be stowed in the vehicle interior in such a way that they can never
enter the airbag deployment zones while the vehicle is in motion.
•Always keep stowage compartments closed while the vehicle is in motion.
•Stowed objects must never cause passengers to assume an incorrect sitting position.
•If an item is being stowed on a seat, this seat must not be used by any passengers.
•Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open
stowage areas, on the surface behind the rear seat backrest or on the dash panel.
•Remove any hard, heavy or sharp objects from items of clothing and bags inside the
vehicle and stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking
distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a
loss of vehicle control and can cause serious injury.
•Never exceed the vehicle's maximum payload. Both the payload and the distribution of
the load in the vehicle will have an effect on the driving response and braking distance
of the vehicle.
•Transporting heavy objects changes the vehicle's handling and the centre of gravity.
•The payload should be distributed as evenly as possible in the vehicle.
•Always secure heavy objects in the luggage compartment as far in front of the rear axle
as possible.
•Loose objects in the luggage compartment can suddenly slide and change the way the
vehicle handles.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Accelerate carefully and gently.
•Avoid sudden braking and driving manoeuvres.
•Brake earlier than in normal driving.
WARNING
Objects rubbing against the rear windows may damage or destroy the heating wires or,
depending on the vehicle equipment, also the aerial.
NOTICE

Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
If the connected trailer is not recognised, or when using towing brackets that were not retrofitted by
Volkswagen, the start/stop system must be deactivated manually using the button in the
centre console before starting to tow a trailer, and must remain switched off for as long as the trailer
is being towed ⇒.
Always switch off the anti-theft alarm before a trailer is hitched or unhitched or a bicycle
carrier is loaded or unloaded ⇒ Central and manual locking. The tilt sensor could otherwise trigger
an alarm unintentionally.
With a new engine, do not tow a trailer during the first 1,000 km ⇒ Running in the engine.
Some retro-fitted towing brackets may cover the aperture for fitting the towing eye. If so, the
towing eye cannot be used for towing or tow-starting other vehicles. For this reason, the retro-fitted
towing bracket ball head should be stored in the vehicle at all times.
It is dangerous to transport people in a trailer and it may also be illegal.
DANGER
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and
serious injuries.
•Only use the towing bracket if it is fitted properly and is not damaged.
•Do not carry out any alterations or repairs to the towing bracket.
•Wherever possible, swivel in or remove the ball head when a trailer is not being used in
order to reduce the risk of injury in rear-end collisions, and the risk of injury to
pedestrians and cyclists when the vehicle is parked.
•Never install a weight-distributing or load-balancing towing bracket to the vehicle. The
vehicle is not constructed for these kinds of towing brackets. The towing bracket can
fail, causing the trailer to tear loose from the vehicle.
WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling,
increase the braking distance and lead to accidents.
•Always secure loads properly using suitable and undamaged securing straps.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Trailers with a high centre of gravity are more likely to tip over than trailers with a low
centre of gravity.
•Always drive carefully and think ahead. Accelerate carefully and gently. Avoid abrupt
and sudden driving and braking manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never drive faster than 80 km/h (50 mph) when towing a trailer; also 100 km/h (60 mph)
in exceptional cases. This also applies to countries where higher speeds are permitted.
Keep to country-specific speed limits which may be lower for vehicles with trailers than
for vehicles without trailers.
•Never try to stop a trailer from snaking by increasing your speed.
•Never install a weight-distributing or load-balancing towing bracket on the vehicle.
WARNING
The start/stop system must always be switched off manually when towing a trailer using
towing brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur
in the brake system, possibly resulting in accidents and serious injuries.
WARNING
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicle).
NOTICE

Trailer towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Headlight adjustment
Towing a trailer can raise the front end of the vehicle enough for the dipped beam to blind other
road users. Use the headlight range control to lower the light cone as required. Vehicles with
automatic headlight range adjustment are adjusted automatically.
Things to note when driving with a trailer
•If the trailer has an overrun brake, apply the brakes gently at first and then firmly. This will
prevent the jerking that can be caused by the trailer wheels locking.
•The combination weight causes the braking distance to increase.
•Engage a lower gear prior to inclines (manual gearbox or Tiptronic mode of the automatic
gearbox) to additionally make use of engine braking. The brake system could otherwise
overheat and fail.
•The vehicle's centre of gravity and, in turn, the vehicle's handling, will change because of the
trailer load and the increased combined towing weight of the vehicle and trailer.
•The weight distribution of a loaded trailer with an unladen towing vehicle is very unfavourable.
When driving in this situation, drive particularly carefully and slowly.
Pulling off on slopes when towing a trailer
A vehicle towing a trailer is liable to roll back a short distance when moving off on a slope,
depending on the angle of the slope and the total weight of the trailer and vehicle.
When towing a trailer, pull off on slopes as follows:
•Depress and hold the brake pedal.
•Press button once to switch off the electronic parking brake ⇒ Electronic parking 
brake.
•Manual gearbox: depress the clutch fully.
•Select first gear ⇒ Manual gearbox: selecting a gear or selector lever position D/S⇒ DSG dual 
clutch gearbox.
•Pull on the button and hold it in this position to hold the vehicle and trailer with the
electronic parking brake.
•Release the brake pedal.
•Pull away slowly. To do this, slowly release the clutch pedal for a manual gearbox.
•Only let go of the button when the engine has sufficient power to move off.
Trailer stabilisation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The trailer stabilisation function can detect if an attached trailer is starting to lurch from side to side
and can provide countersteer.
Trailer stabilisation is a subsidiary function of the Electronic Stability Control (ESC).
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Incorrect trailer towing can cause loss of vehicle control and serious personal injury.
•Towing a trailer and transporting heavy or bulky items can change the way the vehicle
handles and increase the braking distance.
•Always drive carefully and think ahead. Brake earlier than in normal driving.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Accelerate carefully and gently. Avoid abrupt and sudden driving and braking
manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never try to stop a trailer from snaking by increasing your speed.
•Keep to speed limits which may be lower for vehicles with trailers than for vehicles
without trailers.
WARNING

If a lurching motion is detected, the trailer stabilisation function automatically helps to reduce the
trailer's rocking motion using counter steering assistance.
Requirements for trailer stabilisation
•The vehicle is a factory-fitted towing bracket or a compatible towing bracket is fitted.
•Electronic Stability Control and the traction control system (TCS) are active. The indicator lamp
or in the instrument cluster is not lit up.
•The trailer is electrically connected to the towing vehicle via the trailer socket.
•The vehicle speed is higher than approximately 60 km/h (37 mph).
•The maximum drawbar load is being carried.
•The trailer must have a rigid drawbar.
•Trailers with brakes must have a mechanical overrun system.
Retrofitting a towing bracket
Fig. 194 Dimensions and attachment points for retrofitting a towing bracket.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Do not let the extra safety afforded by the trailer stabilisation function tempt you into
taking any risks when driving – this can cause accidents.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Accelerate carefully on slippery surfaces.
•Take your foot off the accelerator if one of the systems is active.
WARNING
The trailer stabilisation function may not be able to detect all driving situations correctly.
•Trailer stabilisation is switched off when ESC is deactivated.
•Light trailers that are snaking will not be recognised by the trailer stabilisation function
and stabilised accordingly in all cases.
•A trailer can still jack-knife on slippery roads with little grip, even if the towing vehicle
is equipped with trailer stabilisation.
•Trailers with a high centre of gravity might tip over before snaking starts.
•Sudden braking procedures could occur automatically in extreme driving situations if
the trailer socket is being used without a trailer (e.g. for a bicycle carrier with lighting).
WARNING

Volkswagen recommends having the towing bracket retrofitted by a qualified workshop. The cooling
system may need to be modified or heat shields may need to be fitted. Volkswagen recommends
using a Volkswagen dealership for this purpose.
Dimensions
The dimensions ⇒ Fig. 194 must be adhered to for the retro-fitting of a towing bracket. Always
observe the minimum distance given from the middle of the ball coupling Ⓕ to the surface of the
road. This also applies when the vehicle is fully laden, including maximum drawbar load.
Attachment points
989 mm
595 mm
348 mm
At least 65 mm
350 – 420 mm
1,061 – 1,066 mm
Only use towing brackets which have been approved by Volkswagen for your vehicle type.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The ball head on the towing bracket is not locked. Check towing bracket lock ⇒ Electrically 
adjustable ball coupling.
Fuel and emission control
Electrical accessories that are not connected properly can cause malfunctions in the
entire vehicle electronics system and also cause accidents and serious injuries.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other unsuitable sources of electricity. Only a suitable connector may
be used to connect the trailer.
•A towing bracket should be retrofitted to the vehicle by a qualified workshop.
WARNING
The trailer can become detached from the towing vehicle if the towing bracket is
unsuitable or incorrectly fitted. This can cause serious accidents and fatal injuries.
WARNING

Refuelling process
•Unlock the tank flap with the vehicle key or the button in the driver door.
•Open the tank flap.
•Unscrew the tank cap and place it in the holder on the tank flap.
•The fuel tank is full when the properly operated automatic filler nozzle clicks off for the first time
⇒.
•Screw the tank cap onto the filler neck.
•Close the tank flap.
Misfuelling prevention device
Fig. 196 In the tank filler neck: misfuelling prevention device.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tank filler neck in diesel vehicles can be fitted with a misfuelling prevention device ⇒ Fig. 196.
The misfuelling prevention device ensures that the vehicle can be refuelled only using diesel pump
nozzles.
Turn the diesel nozzle to and fro if the misfuelling prevention device gets stuck. This can open the
misfuelling prevention device and make it possible to refuel the vehicle. If the misfuelling prevention
device remains closed, proceed to a qualified workshop to have the system checked.
If it is necessary to refuel the vehicle using a spare fuel canister in the event of an emergency, the
misfuelling prevention device will not open. In order to fill the tank with fuel, pour the diesel into the
tank extremely slowly in very small quantities.
Components relevant to emission control
Introduction
This chapter contains information on the followingsubjects:
⇒ Emission control with AdBlue
⇒ Catalytic converter
⇒ Particulate filter
⇒ Troubleshooting
•Emission control with AdBlue⇒ Emission control with AdBlue
•Catalytic converter ⇒ Catalytic converter
•Particulate filter ⇒ Particulate filter
Information on indicator and warning lamps can be found in the troubleshooting section at the end
of the chapter ⇒ Troubleshooting.
Overfilling the fuel tank may cause the fuel to splash out and overflow. This can cause
fires, explosions and serious injuries.
•Do not continue refuelling when the petrol nozzle switches off for the first time.
WARNING
Do not fill up with fuel that has a lower Research Octane Number (RON) than specified. The
engine could otherwise be damaged.
NOTICE
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Emission control with AdBlue
Fig. 197 Behind the tank flap: tank cap for AdBlue.
Fig. 198 Behind the tank flap: refilling AdBlue with the refill bottle or nozzle.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 197 and ⇒ Fig. 198:
Tank filler neck cap.
Refill bottle.
Filler nozzle.
AdBlue is a registered trademark and is also known as AUS32 or DEF (Diesel Exhaust Fluid).
The AdBlue consumption figures depend on the driving style, the operating temperature and the
ambient temperature. The remaining range and refill quantity can be checked on the instrument
cluster display.
The AdBlue tank must never run empty. As of a remaining distance of approximately 2,400 km,
the instrument cluster display will indicate that the AdBlue must be refilled ⇒ Troubleshooting.
Preparing to refill
•Stop vehicle on a level surface.
•Switch off the ignition.
•Only use AdBlue that complies with the standard ISO 22241-1 ⇒.
Opening the tank filler neck
•Open the tank flap.
Engine emissions contain carbon monoxide that can cause people to lose consciousness
and can also cause death.
•Never start or run the engine in closed spaces.
•Never leave the engine running if you leave the vehicle unattended.
WARNING
The components of the exhaust system become very hot. This can cause fires.
•Park the vehicle so that no part of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. dry grass.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes,
catalytic converters, particulate filter or heat shields.
WARNING
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