2017 VOLKSWAGEN TIGUAN Control

Electronic Stability Control (ESC)
ESC helps to reduce the risk of skidding and to improve driving stability in certain driving situations
⇒.
Depending on the vehicle equipment, ESC can be switched to a Sport mode ⇒ Switching TCS on 
and off.
When ESC is regulating, the yellow indicator lamp is shown on the instrument cluster display.
Traction control system (TCS)
The TCS reduces the drive output if wheelspin occurs and adapts the output to suit road surface
conditions. The TCS makes it easier to pull away, accelerate and drive up hills.
Depending on the vehicle equipment, the TCS can be switched off in exceptional circumstances
⇒ Switching TCS on and off.
When the TCS is regulating, the yellow indicator lamp is shown on the instrument cluster
display.
Anti-lock brake system
The anti-lock brake system can prevent the wheels from locking when the brakes are applied up
until the point where the vehicle is nearly stationary and assists the driver in steering the vehicle
and keeping it under control.
Brake assist system
The brake assist system can help to reduce the stopping distance. The brake assist system
reinforces brake pressure when the driver depresses the brake pedal quickly in an emergency
situation.
Do not reduce the pressure on the brake pedal when the brake assist system is regulating. If you
reduce the pressure on the brake pedal, the brake assist system will switch off the brake servo.
Electronic differential lock (EDL and XDS)
EDL brakes the wheel that has lost traction and distributes the driving force to the other drive
wheels.
The EDL switches off automatically under unusually heavy loads to prevent the disc brake from
overheating. The EDL switches back on again automatically as soon as the brake has cooled down.
XDS applies pressure to the brake of the wheel on the inside of the bend. This will improve traction,
helping the vehicle to remain in the required lane longer.
Automatic Post-Collision Braking System
In the event of an accident, the Automatic Post-Collision Braking System can help the driver to
reduce the risk of skidding, and the danger of secondary collisions, through automatic braking.
The Automatic Post-Collision Braking System functions only in front, side and rear collisions when
the airbag control unit detects a corresponding trigger threshold during the accident.
The ESC brakes the vehicle automatically, provided that the hydraulic braking system, the ESC and
the electrical system are undamaged in the accident and remain functional.
The following actions override automatic braking in the event of an accident:
•When the driver depresses the accelerator. No automatic braking occurs.
•When the brake pressure transmitted through the depressed brake pedal is greater than the
brake pressure provided by the system. The vehicle is braked manually.

Switching TCS on and off
Fig. 162 In the centre console: button for switching TCS on and off manually.
If the vehicle does not have sufficient traction, you can switch off TCS in the following situations:
•When driving in deep snow or on loose surfaces.
•When rocking the vehicle backwards and forwards to free it from mud.
Then switch the TCS function back on.
Switching TCS or ESC Sport on and off
Depending on the vehicle equipment, TCS and ESC Sport can be switched off via the Infotainment
system or using the button ⇒ Fig. 162.
When the TCS is switched off, ESC Sport is switched on, or the Off-road or Off-road Individual
driving profiles are active, the yellow indicator lamp is shown on the instrument cluster display.
The intelligent technology used in brake support systems cannot overcome the laws of
physics, and functions only within the limits of the system. Driving fast on icy, slippery or
wet roads can lead to a loss of control of the vehicle and could cause serious injury to the
driver and passengers.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Do not let the extra safety afforded by the brake support systems anti-lock
brake system, brake assist system, EDL, TCS and ESC tempt you into taking any risks
when driving.
•The brake support systems cannot defy the laws of motion. Slippery and wet roads will
remain dangerous, even when the ESC and other systems are active.
•Driving too fast on wet roads can cause the wheels to lose contact with the road
surface and aquaplane. The vehicle cannot be braked, steered or controlled once it has
lost contact with the road surface.
•Brake support systems cannot prevent an accident if e.g. you are driving too close to
the vehicle in front or are driving too fast for the specific driving situation.
•Although the brake support systems are very effective and can help to control the
vehicle in difficult driving situations, please always remember that the driving stability
of the vehicle depends on the tyre grip.
•When accelerating on a slippery surface, e.g. on ice and snow, press the accelerator
carefully. The wheels can spin even when brake support systems are active, and this
can lead to a loss of control of the vehicle.
WARNING
The effectiveness of ESC can be reduced considerably if other components and systems
which affect driving dynamics are not serviced properly or are not functioning properly.
This also applies, but not exclusively, to the brakes, tyres and other systems named
above.
•Please always note that modifications and changes to the vehicle can affect the
function of the anti-lock brake system, brake assist system, TCS, EDL and ESC.
•Alterations to the suspension system or the use of non-approved wheel and tyre
combinations can affect the function of the anti-lock brake system, brake assist
system, EDL, TCS and ESC and reduce their effectiveness.
•Suitable tyres are also crucial if ESC is to function optimally ⇒ Wheels and tyres.
WARNING
Driving without the brake servo can considerably increase the braking distance and thus
cause accidents and serious injuries.
•Never allow the vehicle to roll if the engine is switched off.
•If the brake servo does not function or the vehicle is being towed, the brake pedal will
have to be depressed more forcefully as the braking distance will be increased due to
the lack of assistance for the brake system.
WARNING

•Switch off TCS: press the button for around one second.
•Switch on ESC Sport: press the button for longer than three seconds.
•Switch on TCS: press the button again. ESC Sport is switched off.
Troubleshooting
Warning and indicator lamps in the event of faults
Do not drive on! Brake system fault. Seek expert assistance immediately ⇒.Lit
up: ABS failure or defect. Go to a qualified workshop. The vehicle can be braked without ABS.
Lit up: ESC switched off by the system. Switch the ignition on and off. Drive a short distance at a
speed of 15 – 20 km/h (9 – 12 mph) if necessary. If still lights up, seek expert assistance.
Notes on the brake support systems
If you suspect that there is a malfunction in the systems, read and observe the following notes:
•The ESC and TCS can function properly only if all four wheels are fitted with the same tyres.
Any differences in the rolling radius of the tyres can cause the system to reduce engine power
unexpectedly.
•If there is a fault in the anti-lock brake system, the ESC, TCS and EDL will also stop working.
•Operating noises may be heard during the self-regulation processes of the systems explained
above.
Practical equipment
Stowage areas
Introduction
This chapter contains information on the followingsubjects:
⇒ Stowage compartment on the driver side
⇒ Stowage compartment on the front passenger side
⇒ Stowage compartment in the dash panel
⇒ Stowage compartment in the front centre armrest
⇒ Stowage compartment in the roof console (glasses compartment)
⇒ Folding table
⇒ Drawers
⇒ Coat and bag hooks
Use stowage compartments only to stow light or relatively small objects.
A factory-fitted CD changer, Apple iPod adapter, USB connection or multimedia socket
(MEDIA-IN) may be located in the stowage compartment in the centre armrest.
•If the brake warning lamp lights up together with the ABS indicator lamp , the
control function of the anti-lock brake system may have failed. This can cause the rear
wheels to lock quickly when you brake. Locked rear wheels can lead to a loss of
control of the vehicle. If possible, reduce your speed and drive carefully at low speed
to the nearest qualified workshop in order to have the brake system tested. Avoid
sudden braking and driving manoeuvres on the way.
•The anti-lock brake system is not functioning correctly if the ABS indicator lamp
does not go out or comes on while the vehicle is in motion. The vehicle can be stopped
using the normal brakes only (without the anti-lock brake system). The protection
provided by the anti-lock brake system is no longer available. Go to a qualified
workshop as soon as possible.
WARNING
®

Always ensure that the ventilation openings between the rear window and the stowage area
are uncovered to allow stale air to escape from the vehicle.
Stowage compartment on the driver side
Fig. 163 On the driver side: stowage compartment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: pull the handle ⇒ Fig. 163.
To close: press the cover upwards until it engages.
There is a memory card holder on the inside of the cover.
Stowage compartment on the front passenger side
Loose objects may be flung through the vehicle interior in the event of a sudden driving or
braking manoeuvre. This can cause serious injury and can also lead to loss of control of
the vehicle.
•Do not stow any pets or any hard, heavy or sharp objects in the vehicle's open stowage
areas, on the dash panel, on the shelf behind the rear seats, or in items of clothing and
bags in the vehicle interior.
•Always keep stowage compartments closed while the vehicle is in motion.
WARNING
Objects in the driver footwell can hinder pedal operation. This can lead to loss of control
of the vehicle and increase the risk of serious injury.
•Please ensure that all pedals can always be operated without any hindrance.
•The floor mats must always be properly secured in the footwell.
•No additional floor mats or other floor coverings should be placed over the fitted floor
mat.
•Ensure that no objects can enter the driver footwell while the vehicle is in motion.
•If there are any objects in the footwell, remove them when the vehicle is parked.
WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to
serious burns and other injuries.
•Before adjusting the seats, always ensure that there is no lighter on or near the
moveable parts of the seat.
•Before closing stowage areas or compartments always ensure that there is no lighter
in the way.
•Never stow lighters in stowage areas, compartments or on other surfaces in the
vehicle. High surface temperatures, especially in summer, may cause cigarette lighters
to self-ignite.
WARNING
•Hard objects could rub against the wires of the heating element in the rear window and
cause damage.
•Do not stow any temperature-sensitive objects, food or medicines inside the vehicle.
Hot and cold temperatures could damage them or render them unusable.
•Objects stored in the vehicle that are made from transparent materials, such as
glasses, magnifying glasses or transparent suction cups on the windows, can
concentrate the sun's rays and thus cause damage to the vehicle.
NOTICE

Fig. 164 On the front passenger side: closed stowage compartment.
Fig. 165 On the front passenger side: open stowage compartment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 164:
Stowage compartment.
Net.
Key to ⇒ Fig. 165:
Control for vent.
Holder for memory cards.
Media drives for the Infotainment system, card readers ⇒BookletInfotainment system,.
Vehicle wallet.
Opening and closing the stowage compartment
To open: pull the opening lever ⇒ Fig. 164 and open.
To close: push the stowage compartment upwards.
Cooling the stowage compartment
When the air conditioning system is switched on, cold air can be fed into the compartment. Turn the
vent to open and close it.
Stowage compartment in the dash panel
If the stowage compartment on the front passenger side is left open, this can increase the
risk of serious injury in the event of an accident or during sudden braking or driving
manoeuvres.
•Always keep the stowage compartment closed while the vehicle is in motion.
WARNING
In some vehicle models, the stowage compartment on the front passenger side contains
apertures, for example behind the vehicle wallet compartment. Small items can fall through
the apertures and become trapped behind the trim. This could cause unusual noises and
damage to the vehicle. Do not stow any small objects in the stowage compartment.
NOTICE

Functional problems may occur with some devices when they are connected to the 230-,
115- or 100-volt socket due to the lower power output (wattage).
Mobile online services
Volkswagen Car-Net⇒
Introduction
This chapter contains information on the followingsubjects:
⇒ Legal requirements
⇒ Deactivating Car-Net services
⇒ Interferences
⇒ Volkswagen Car-Net services
⇒ Apps
Volkswagen Car-Net allows you to communicate with your vehicle online or via an app in a very
simple way in order to exchange data, request information or control functions.
In order to use Volkswagen Car-Net, the vehicle needs to have been ordered with Car-Net and
factory-fitted with the system. Depending on the service portfolio, Volkswagen Car-Net can be
operated via the factory-fitted Infotainment system, via a Car-Net portal on the internet or using a
mobile device.
Information about the Volkswagen Car-Net services, applications, availability, compatible mobile
devices and service portfolio, as well as service descriptions, are available on the Volkswagen
website:
•In Europe and Japan: www.Volkswagen.com/car-net
•In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar
with the services and make you aware of potential risks to yourself and others, and how to
avoid them.
High voltage in the electrical system!
•Never spill any liquids over the socket.
•Do not plug any adapters or extension cables into the 230-, 115- or 100-volt socket.
Otherwise the built-in child lock will disengage and power will be supplied to the
socket.
•Do not insert any items which will conduct electricity, such as knitting needles, into the
contacts of the 230-, 115- or 100-volt socket.
DANGER
•230-, 115- or 100-volt socket:
- Do not plug any heavy devices or connections, such as mains adapters, directly
into the socket.
- Do not connect any lights which use neon tubes.
- Only connect devices to the socket with a voltage that matches the voltage of the
socket.
- In the case of electrical devices with a high starting current, the built-in excess
current switch will prevent the device from being switched on. If this happens,
disconnect the electrical device from the power supply and reconnect after waiting
approximately ten seconds.
NOTICE
Accidents and injuries can occur if the driver is distracted.
•Always drive carefully and responsibly.
WARNING
Failure to observe the information in the service description can lead to your vehicle
breaking down in traffic, and can cause accidents and serious injuries.
•Always use the most up-to-date edition of the relevant service descriptions which is
available on the Volkswagen website.
WARNING

Legal requirements
Fig. 179 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒
Introduction
By concluding a Volkswagen Car-Net contract for your Car-Net-enabled vehicle, you as the
contracting party undertake within the meaning of data protection law to inform each driver that the
vehicle can transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a selected area. This information can be displayed in the Car-Net portal and in the Volkswagen
Car-Net app.
Therefore, before driving, ask all vehicle occupants if they agree to use of the activated services. If
an occupant does not agree, deactivate the service (if possible) or exclude the occupant from use
of the vehicle. If you do not observe this, you may violate certain rights of the occupant.
GPS tracking: symbol
If a factory-fitted control unit is used to detect the vehicle's current location and speed, this symbol
⇒ Fig. 179 will be located in the vehicle (e.g. on the roof console). However, if this symbol
⇒ Fig. 179 is not present in the vehicle, this does not mean that the control unit is not tracking the
current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
The following conditions can make it impossible to make a telephone call, run a
Volkswagen Car-Net service or transfer data:
•If your current location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages,
multi-storey car parks, underpasses, mountains and valleys.
•If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or
unavailable.
•If the components in the vehicle required for the services and data transmission are
damaged, not working or do not have sufficient electrical power.
•The battery for the mobile device is empty, does not have a sufficient charge level or
has no more call credit.
WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks
can lead to a loss of control over your Volkswagen Car-Net services.
•In addition to the usual precautionary measures to be taken when using the Internet,
you should protect your computer and mobile device with suitable anti-virus software
and regularly update its signatures.
•Protect your login data for the Car-Net portal, your computer and mobile device against
misuse.
WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are
used incorrectly can cause damage to the vehicle, accidents or serious injury.
•Never make changes to applications or Volkswagen Car-Net services.
WARNING
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty
applications, insufficient programming of applications, insufficient network strength, loss
of data during transmission or by misuse of your computers, tablets or mobile devices.
NOTICE

Deactivating Car-Net services
Fig. 180 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services or
deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated
individual or all services for the duration of the workshop visit. The services will be available again
once the work is complete. Please contact your workshop if necessary. Individual Volkswagen Car-
Net services can be deactivated manually via the Infotainment system. The services can then be
run again when the deactivation is cancelled in the Infotainment system. Deactivated services are
marked in the Car-Net portal on the start page with a corresponding indication.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or
e-Remote packages, the online connectivity unit must be deactivated by a qualified workshop at
your request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 180 to your vehicle (e.g. on the roof console). The sticker shows that neither the
Volkswagen emergency call service nor the automatic accident notification will work. All other
e-Remote and Security & Service services will also be deactivated.
Interferences
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
•Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
•The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
•An existing mobile telecommunications standard has been shut down by the
telecommunications provider.
•Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,
landscape, interfering devices or intensive use of the mobile network in the relevant cells.
•The availability, completeness or correctness of information provided by third parties, e.g.
maps.
•Countries where Volkswagen Car-Net services are not available.
Volkswagen Car-Net services
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Data transmission
The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile
device with data option or a SIM card with data option. For some services, your mobile device or
your SIM card needs to support a specific data connection type, e.g. rSAP.
Data transmission for running the Volkswagen Car-Net e-Remote and Security & Service services
is performed using a factory-fitted control unit with an integrated SIM card with data option.
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated,
reactivated and expanded without prior notice.
Some Volkswagen Car-Net services contain external information that originates from third parties
(e.g. maps). Volkswagen AG is not responsible for external information being correct, up-to-date
and complete, or for any infringement of third-party rights.
1)