2017 TOYOTA HIGHLANDER emergency towing

16Pictorial index
HIGHLANDER_U (OM0E017U)
■Instrument panel
Engine switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 218, 221
Starting the engine/changing the modes . . . . . . . . . . . . . P. 218, 221
Emergency stop of the engine . . . . . . . . . . . . . . . . . . . . . . . . . P. 573
When the engine will not start . . . . . . . . . . . . . . . . . . . . . . . . . P. 633
Warning messages
*1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 604
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 227
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 227
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 575
When the shift lever does not move . . . . . . . . . . . . . . . . . . . . P. 231
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 92
Reading the meters/adjusting the meter light . . . . . . . . . . . . . . P. 92
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 86
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 581
Multi-information display . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 95
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 95
When a warning message or indicator is displayed . . . . . . . . . P. 591
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2644-5. Using the driving support systems
HIGHLANDER_U (OM0E017U)
WARNING
■When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or serious injury:
● When the vehicle is being towed
● When your vehicle is towing another vehicle
● When transporting the vehicle via truck, boat, train or similar means of
transportation
● When the vehicle is raised on a lift with the engine running and the tires
are allowed to rotate freely
● When inspecting the vehicle using a drum tester such as a chassis dyna-
mometer or speedometer tester, or when using an on vehicle wheel bal-
ancer
● When a strong impact is applied to the front bumper or front grille, due to
an accident or other reasons
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated
● When the tires are very worn
● When tires of a size other than specified are installed
● When tire chains are installed
● When a compact spare tire or an emergency tire puncture repair kit is used
● If equipment (snow plow, etc.) that may obstruct the radar sensor or cam-
era sensor is temporarily installed to the vehicle

2874-5. Using the driving support systems
4
Driving
HIGHLANDER_U (OM0E017U)
WARNING
■Situations unsuitable for dynamic radar cruise control
Do not use dynamic radar cruise control in any of the following situations.
Doing so may result in inappropriate speed control and could cause an acci-
dent resulting in death or serious injury.
● Roads where there are pedestrians, cyclers, etc.
● In heavy traffic
● On roads with sharp bends
● On winding roads
● On slippery roads, such as those covered with rain, ice or snow
● On steep downhills, or where there are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set speed when driving down a steep hill.
● At entrances to freeways and highways
● When weather conditions are bad enough that they may prevent the sen-
sors from detecting correctly (fog, snow, sandstorm, heavy rain, etc.)
● When there is rain, snow, etc. on the front surface of the radar sensor or
camera sensor
● In traffic conditions that require frequent repeated acceleration and decel-
eration
● When your vehicle is towing a trailer or during emergency towing
● When an approach warning buzzer is heard often

4926-4. Using the other interior features
HIGHLANDER_U (OM0E017U)■
Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-800-
331-4331 and follow the prompts for Safety Connect to initiate this
service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect respons e center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assi stance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” bu tton to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel deli very, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com.

575
8
When trouble arises
HIGHLANDER_U (OM0E017U)
8-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If your vehicle needs to be towed
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
2WD models: If towing your vehicl e with a wheel-lift type truck
from the front, the vehicle’s rear wheels and axles must be in
good conditions. ( →P. 576, 577)
If they are damaged, use a towing dolly or flatbed truck.
AWD models: If towing your vehicle with a wheel-lift type truck,
use a towing dolly. ( →P. 576, 577)
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck

5768-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
Towing with a wheel-lift type truck
From the front (2WD models)From the front (AWD models)
Release the parking brake. Use a towing dolly under the rear wheels.
From the rear
Use a towing dolly under the front
wheels.
Using a flatbed truck

5778-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
2WD models: Be sure to transport the
vehicle with the front wheels raised or
with all four wheels raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the drive-
train and related parts may be damaged.
AWD models: Be sure to transport the
vehicle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain
or related parts may be damaged, the
vehicle may fly off the truck.

5788-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart key system: Do not tow the vehicle from the rear
when the engine switch is in the “LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system: Do not tow the vehicle from the rear
when the engine switch is off.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle wh en towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ Recreational towing (beh ind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the Dynamic
Torque Control AWD system (AWD mod-
els) and transmission. (→P. 217)