6348-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
One of the following may be the cause of the problem:
●One or both of the battery terminals may be disconnected.
● The battery may be discharged. ( →P. 638)
● There may be a malfunction in the steering lock system.
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is functioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the ve hicle inspected by your Toyota
dealer.
The starter motor does not turn over, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function (vehicles with a smart key system)
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6378-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
■Stopping the engine
Shift the shift lever to P and press the engine switch as you normally do when
stopping the engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(→P. 549)
■ Changing engine switch modes
Release the brake pedal and press the engine switch in step above.
The engine does not start and modes will be changed each time the switch is
pressed. ( →P. 222)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features →P. 680)
● Check if battery-saving mode is set. If it is set, cancel the function.
(→P. 143)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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6418-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
Start the engine of the second vehicle. Increase the engine speed
slightly and maintain at that level for approximately 5 minutes to
recharge the batter y of your vehicle.
Vehicles with a smart key system: Open and close any of the doors
of your vehicle with the engine switch off.
Vehicles without a smart key system:
Maintain the engine speed of the second vehicle and turn the
engine switch to the “ON” position, then start the vehicle's engine.
Vehicles with a smart key system:
Maintain the engine speed of the second vehicle and turn the
engine switch to IGNITION ON mode, then start the vehicle's
engine.
Once the vehicle’s engine has star ted, remove the jumper cables in
the exact reverse order from which they were connected.
Once the engine starts, have the v ehicle inspected at your Toyota
dealer as soon as possible.5
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6428-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
■Starting the engine when the battery is discharged
The engine cannot be started by push-starting.
■ To prevent battery discharge
●Turn off the headlights and the audio system while the engine is stopped.
(Vehicles with Stop & Start system: except when the engine is stopped by
the Stop & Start system.)
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic.
■ When recharging or replacing the battery
●Vehicles with a smart key system: In some cases, it may not be possible to
unlock the doors using the smart key system when the battery is dis-
charged. Use the wireless remote control or the mechanical key to lock or
unlock the doors.
● Vehicles with a smart key system: The engine may not start on the first
attempt after the battery has recharged but will start normally after the sec-
ond attempt. This is not a malfunction.
● Vehicles with a smart key system: The engine switch mode is memorized by
the vehicle. When the battery is reconnected, the system will return to the
mode it was in before the battery was discharged. Before disconnecting the
battery, turn the engine switch off.
If you are unsure what mode the engine switch was in before the battery dis-
charged, be especially careful when reconnecting the battery.
● Vehicle with power back door: The power back door must be initialized.
(→P. 692)
● Vehicles with Stop & Start system: After the battery terminals have been dis-
connected then reconnected or the battery has been replaced, the Stop &
Start system may not automatically stop the engine for approximately 5 to
60 minutes.
■ Charging the battery
The electricity stored in the battery will discharge gradually even when the
vehicle is not in use, due to natural discharge and the draining effects of cer-
tain electrical appliances. If the vehicle is left for a long time, the battery may
discharge, and the engine may be unable to start. (The battery recharges
automatically during driving.)
■ When exchanging the battery (veh icles with Stop & Start system)
Use a genuine battery specifically designed for use with a Stop & Start sys-
tem or equivalent. If an unsupported battery is used, Stop & Start system
functions may be restricted to protect the battery. Also, battery performance
may decrease and the engine may not be able to restart. Contact your Toyota
dealer for details.
6478-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
Stop the engine. Set the parking brake and shift the shift lever to P.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheels
to help provide traction.
Restart the engine.
AWD models: Activate all-wheel drive lock mode. ( →P. 330)
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, depress the accelerator pedal.
■ When it is difficult to free the vehicle
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRAC.
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718Alphabetical index
HIGHLANDER_U (OM0E017U)
DoorsAutomatic door locking
and unlocking system ......... 120
Back door.............................. 123
Door lock............................... 115
Door windows ....................... 172
Open door warning buzzer ... 118
Outside rear view mirrors...... 170
Rear door child-protector ...... 120
Side doors............................. 115
Warning message ................. 593
Downhill assist control system (DAC)......................... 337
Driver’s seat position
memory .................................. 158
Driving ...................................... 186 Break-in tips .......................... 187
Correct driving posture ........... 28
Procedures ........................... 186
Winter drive tips .................... 339
Dynamic radar cruise control .................................... 285 Constant speed control
mode .................................. 293
Vehicle-to-vehicle distance control mode....................... 291
Dynamic Torque Control
AWD system .......................... 332 Eco Driving Indicator .............. 102
EDR (Event data recorder)........ 10
Electric Power Steering
(EPS) ...................................... 332 Function ................................ 332
Warning light......................... 582
Electronic key .......................... 108 Battery-saving function ......... 143
If the electronic key does not
operate properly ................. 635
Replacing the battery............ 549
Emergency flashers ................ 572
Emergency, in case of If a warning buzzer
sounds................................ 581
If a warning light turns on ..... 581
If a warning message is displayed ............................ 591
If the battery is discharged ... 638
If the electronic key does not operate properly ........... 635
If the engine will not start ...... 633
If you have a flat tire ............. 608
If you think something is wrong ................................. 579
If your vehicle becomes stuck ................................... 647
If your vehicle has to be stopped in an emergency ... 573
If your vehicle needs to be
towed.................................. 575
If your vehicle overheats....... 644E
719Alphabetical index
HIGHLANDER_U (OM0E017U)
Engine....................................... 653“ACC” position ...................... 218
ACCESSORY mode ............. 222
Compartment ........................ 519
Engine switch................ 218, 221
Hood ..................................... 516
How to start the engine......................... 218, 221
Identification number ............ 652
If the engine will not start ...... 633
Ignition switch (engine switch) ........... 218, 221
Overheating .......................... 644
Engine coolant ......................... 524
Capacity ................................ 656
Checking ............................... 524
Preparing and checking before winter....................... 339
Engine coolant temperature gauge........................................ 92
Engine immobilizer system ...... 80
Engine oil ................................. 521 Capacity ................................ 654
Checking ............................... 521
Oil pressure warning
message ............................. 598
Preparing and checking
before winter....................... 339
Engine switch .................. 218, 221
Enhanced VSC ......................... 331 Entune Audio ........................... 351
Audio input............................ 355
AUX port/
USB port............................. 355
CD player.............................. 369
iPod ...................................... 375
MP3/WMA disc ..................... 369
Optimal use .......................... 366
Portable music player ........... 383
Radio .................................... 367
Steering wheel audio
switch ................................. 354
USB memory ........................ 379
Entune Audio Plus
*
Entune Premium Audio*
EPS (Electric Power Steering) ..... 332
Function ................................ 332
Warning light......................... 582
Event data recorder (EDR)........ 10
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”
727Alphabetical index
HIGHLANDER_U (OM0E017U)
SensorAutomatic headlight
system ......... ....................... 237
Automatic High Beam system ......... ....................... 239
Camera sensor ..................... 256
Inside rear view mirror .......... 169
Intuitive parking assist
*
LDA (Lane Departure Alert with steering control) .......... 275
Radar sensor ........................ 256
Rain-sensing windshield
wipers ................................. 246
Shift lever ................................. 227
Automatic transmission......... 227
If the shift lever cannot be shifted from P ................ 231
S mode ................................. 229
Shift lock system ..................... 231
Shopping bag hooks ............... 467
Side airbags ............................... 41
Side marker lights ................... 235 Light switch ........................... 235
Replacing light bulbs............. 556
Wattage ................................ 663
Side mirrors ............................. 170 Adjusting and folding ............ 170
BSM (Blind Spot Monitor) ..... 316
Mirror position memory ......... 158
Side table.................................. 480
Side turn signal lights ............. 233
Replacing light bulbs............. 569
Turn signal lever ................... 233 Smart key system .................... 141
Antenna location ................... 141
Entry functions ...................... 115
Starting the engine ............... 221
Warning message................. 605
Snow mode .............................. 228
Snow tires ................................ 342
Spare tire .................................. 608 Inflation pressure .................. 660
Storage location.................... 609
Spark plug ................................ 656
Specifications .......................... 650
Speedometer.............................. 92
Steering lock
Column lock release ..... 219, 224
Steering lock system warning message ............... 605
Steering wheel ......................... 166 Adjustment............................ 166
Audio switches...................... 354
Heated steering wheel .......... 456
Stop & Start system ................ 297 Replacing battery.................. 642
Warning light......................... 583
Stop/tail lights Replacing light bulbs ............ 556
Storage feature ........................ 460
Stuck
If the vehicle becomes stuck ................................... 647
Sun visors ................................ 469
Sunshade Panoramic roof ..................... 180
Rear ...................................... 477
Roof ...................................... 177
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”