Page 707 of 812

7078-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E 
■ If “See Owner’s Manual” is shown 
● If “Braking Power Low Stop in a Safe Place See Owner’s Manual” is shown, 
this may be a malfunction. Immediately stop the vehicle in a safe place and
contact any authorized Toyota retailer  or Toyota authorized repairer, or any 
reliable repairer. Continuing to drive the vehicle may be dangerous. 
● Vehicles with a color display:  
If “Entry & Start System Malfunction See Owner’s Manual” is shown, there 
may be a malfunction. Immediately have the vehicle inspected by any 
authorized Toyota retailer or Toyota  authorized repairer, or any reliable 
repairer. 
■ If “Charging System Malfunction” is shown 
Indicates a malfunction in the vehicle’s charging system. Immediately stop 
the vehicle in a safe place and contact any authorized Toyota retailer or 
Toyota authorized repairer, or any reli able repairer. Continuing to drive the 
vehicle may be dangerous. 
■ If “Engine Coolant Temperature high” is shown 
Indicates that the engine coolant temperature is too high. Immediately stop 
the vehicle in a safe place. ( P. 756) 
■ If “Engine Oil Pressure Low” is shown 
Indicates that the engine oil pressure is too low. Immediately stop the vehicle 
in a safe place and contact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer. 
■ If “AWD System Malfunction 2WD Mode Engaged Visit Your Dealer” is 
shown (AWD models only) 
Indicates a malfunction in the AWD system. The AWD system turns off and 
the vehicle switches to front wheel drive.  
Have the vehicle inspected by any authorized Toyota retailer or Toyota autho- 
rized repairer, or any reliable repairer. 
         
        
        
     
        
        Page 708 of 812

7088-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E 
■ If the following messages are shown (AWD models only) 
The system may be an overheated. Reduce the vehicle speed or stop the 
vehicle in a safe place. 
• “AWD System Overheated 2WD Mode Engaged” 
• “AWD System Overheated Switching to 2WD Mode” 
■ If “Oil Maintenance Required Soon” is shown 
Indicates that the engine oil is scheduled to be changed. (The indicator will 
not work properly unless the message has been reset.) 
Check the engine oil, and change if necessary. After changing the engine oil, 
the message should be reset. ( P. 621) 
■ If “Oil Maintenance Required Visit Your Dealer.” is shown 
Indicates that the engine oil should be changed. (After the engine oil is 
changed and the message has been reset.) 
Check and change the engine oil, and oil filter by any authorized Toyota 
retailer or Toyota authorized repairer, or any reliable repairer. After changing
the engine oil, the message should be reset. ( P. 621) 
■ If “A New Key has been Registered Contact Your Dealer for Details” is 
shown (vehicles with a smart entry & start system) 
This message will be displayed each time the driver's door is opened when 
the doors are unlocked from the outside for approximately one week after a
new electronic key has been registered. 
If this message is displayed but you have not had a new electronic key regis- 
tered, ask any authorized Toyota retailer  or Toyota authorized repairer, or any 
reliable repairer to check if an unknown electronic key (other than those in 
your possession) has been registered. 
         
        
        
     
        
        Page 749 of 812

7498-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
■Stopping the engine 
Set the parking brake, shift the shift leve r to P (Multidrive) or N (manual trans- 
mission) and press the engine switch as you normally do when stopping the 
engine. 
■ Replacing the key battery 
As the above procedure is a temporary measure, it is recommended that the 
electronic key battery be replaced immediately when the battery is depleted. 
( P. 652) 
■ Alarm (if equipped) 
Using the mechanical key to lock the doors will not set the alarm system.  
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. 
■ Changing engine switch modes 
Release the brake pedal (Multidrive) or clutch pedal (manual transmission) 
and press the engine switch in step   above.  
The engine does not start and modes will be changed each time the switch is
pressed. ( P. 238) 
■ When the electronic key does not work properly 
● Make sure that the smart entry & start system and push button start has not 
been deactivated in the customization setting. If it is off, turn the function on.  
(Customizable features  P. 776) 
● Check if battery-saving mode is set. If it is set, cancel the function.  
( P. 173)
WARNING
■When using the mechanical key and operating the power windows 
Operate the power window after checking to make sure that there is no pos- 
sibility of any passenger having any of their body parts caught in the side 
window. Also, do not allow children to operate the mechanical key. It is pos-
sible for children and other passengers to get caught in the power window.
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        Page 752 of 812

7528-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
Vehicles without a smart entry & start system:  
Maintain the engine speed of the second vehicle and turn the 
engine switch to the “ON” position, then start the vehicle’s engine. 
Vehicles with a smart entry & start system:  
Maintain the engine speed of the second vehicle and turn the 
engine switch to IGNITION ON mode, then start the vehicle’s 
engine. 
Once the vehicle’s engine has started, remove the jumper cables in 
the exact reverse order from which they were connected. 
Once the engine starts, have the vehicle inspected at any authorized 
Toyota retailer or Toyota authorized repairer, or any reliable repairer 
as soon as possible.
■ Starting the engine when the battery is discharged (vehicles with a Multi- 
drive) 
The engine cannot be started by push-starting. 
■ To prevent battery discharge 
● Turn off the headlights and audio system while the engine is stopped. (Vehi- 
cles with a Stop & Start system: except when the engine is stopped by the 
Stop & Start system.) 
● Turn off any unnecessary electrical components when the vehicle is running 
at a low speed for an extended period, such as in heavy traffic. 
■ Charging the battery 
The electricity stored in the battery  will discharge gradually even when the 
vehicle is not in use, due to natural discharge and the draining effects of cer- 
tain electrical appliances. If the vehicle is left for a long time, the battery may
discharge, and the engine may be unable to start. (The battery recharges 
automatically during driving.)
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        Page 753 of 812

7538-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E 
■ When recharging or replacing the battery 
● Vehicles with a smart entry & start system: In some cases, it may not be 
possible to unlock the doors using the smart entry & start system when the
battery is discharged. Use the wireless remote control or the mechanical 
key to lock or unlock the doors. 
● Vehicles with a smart entry & start system: The engine may not start on the 
first attempt after the battery has recharged but will start normally after the 
second attempt. This is not a malfunction. 
● Vehicles with a smart entry & start system: The engine switch mode is mem- 
orized by the vehicle. When the battery is reconnected, the system will 
return to the mode it was in before the battery was discharged. Before dis- 
connecting the battery, turn the engine switch off. 
If you are unsure what mode the engine switch was in before the battery dis- 
charged, be especially careful when reconnecting the battery. 
● Vehicles with a Stop & Start system: For a while after the battery terminals 
have been disconnected or reconnected, for a while after the battery has 
been replaced, the Stop & Start system may not automatically stop the 
engine for approximately 5 to 60 minutes. 
■ When exchanging the battery (vehicles with a Stop & Start system) 
Use a battery specified for use with the Stop & Start system and equivalent to 
a genuine battery. If an unsupported battery is used, Stop & Start system 
functions may be restricted to protect the battery.  
Also, battery performance may decrease and the engine may not be able to
restart. Contact any authorized Toyota retailer or Toyota authorized repairer, 
or any reliable repairer for details. 
         
        
        
     
        
        Page 757 of 812

7578-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
The coolant level is satisfactory 
if it is between the “FULL” and 
“LOW” lines on the reservoir. 
Reservoir 
“FULL” or “F” 
“LOW” or “L” 
Add coolant if necessary.
Water can be used in an emer- 
gency if coolant is unavailable.
Start the engine and turn the air conditioning system on to check 
that the radiator cooling fans operate and to check for coolant leaks 
from the radiator or hoses.
The fans operate when the air conditioning system is turned on immedi- 
ately after a cold start. Confirm that the fans are operating by checking the 
fan sound and air flow. If it is difficult to check these, turn the air condition-
ing system on and off repeatedly. (The fans may not operate in freezing 
temperatures.)
If the fans are not operating:  
Stop the engine immediately and contact any authorized Toyota 
retailer or Toyota authorized repairer, or any reliable repairer. 
If the fans are operating:  
Have the vehicle inspected at the nearest authorized Toyota retailer 
or Toyota authorized repairer, or any reliable repairer.
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        Page 759 of 812
7598-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
If the vehicle becomes stuck
Stop the engine. Shift the shift lever to P (Multidrive) or N (manual 
transmission), and set the parking brake. 
Remove the mud, snow or sand from around the front wheels. 
Place wood, stones or some other material under the front wheels 
to help provide traction. 
Restart the engine. 
Shift the shift lever to D or R (Multidrive) or 1 or R (manual trans- 
mission) and release the parking brake. Then, while exercising cau- 
tion, depress the accelerator pedal.
■ When it is difficult to free the vehicle
Carry out the following procedures if the tires spin or the vehicle 
becomes stuck in mud, dirt or snow:
Press   to turn off TRC. 
A message will be shown on the multi- 
information display. 
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        Page 762 of 812
7629-1. Specifications
C-HR_OM_Europe_OM10528E
Maintenance data (fuel, oil level, etc.)
*1: Unladen vehicles
*2: Vehicles with a Stop & Start system
*3: Vehicles without a Stop & Start system
*4: Vehicles with a Multidrive
*5: Vehicles with a manual transmission
Dimensions and weights
Overall length 4360 mm (171.7 in.)
Overall width 1795 mm (70.7 in.)
Overall height*11555 mm (61.2 in.)*2
1565 mm (61.6 in.)*3
Wheelbase 2640 mm (103.9 in.)
TreadFront 1550 mm (61.0 in.)
Rear 1560 mm (61.4 in.)
Gross vehicle mass2WD models 1865 kg (4112 lb.)*4
1845 kg (4068 lb.)*5
AWD models 1930 kg (4255 lb.)
Maximum  
permissible axle  
capacity
Front 1050 kg (2315 lb.)
Rear 1080 kg (2381 lb.)
Drawbar load 75 kg (165 lb.)
Towing capacityWith brake
Except for Guadeloupe and
Martinique 
1100 kg (2425 lb.)*4
1300 kg (2866 lb.)*5
For Guadeloupe and Martinique
600 kg (1323 lb.)*4
1100 kg (2425 lb.)*5
Without brake 720 kg (1587 lb.)