2017 SUBARU CROSSTREK Multimedia System Manual

WHAT TO DO IF
287
APPENDIX/WHAT TO DO IF/INDEX
10
XWhen using the Bluetooth message function
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
Messages cannot be viewed.Message transfer is not enabled on
the cellular phone.Enable message transfer on the
cellular phone (approve message
transfer on the phone).*-
Automatic transfer function on this
system is set to off.Set automatic transfer function on
this system to on.- 145
1HZPHVVDJHQRWL¿FDWLRQVDUHQRW
displayed.1RWL¿FDWLRQRI606006(PDLO
reception on this system is set to off.6HWQRWL¿FDWLRQRI606006(PDLO
reception on this system to on.-145
Automatic message transfer function
is not enabled on the cellular phone.Enable automatic transfer function on
the cellular phone.*-
*: For details, refer to the owner’s manual that came with the cellular phone.

WHAT TO DO IF
288 XIn other situations
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
The Bluetooth connection status is
displayed at the top of the screen
each time the ignition switch is turned
to the “ACC” or “ON” position.&RQQHFWLRQFRQ¿UPDWLRQGLVSOD\RQ
this system is set to on.To turn off the display, set connection
FRQ¿UPDWLRQGLVSOD\RQWKLVV\VWHP
to off.- 188
Even though all conceivable
measures have been taken, the
symptom status does not change.The cellular phone is not close
enough to this system.Bring the cellular phone closer to this
system.--
The cellular phone is the most likely
cause of the symptom.Turn the cellular phone off, remove
and reinstall the battery pack, and
then restart the cellular phone.*-
Enable the cellular phone’s Bluetooth
connection.*-
Stop the cellular phone’s security
software and close all applications.*-
Before using an application installed
on the cellular phone, carefully check
its source and how its operation
might affect this system.*-
*: For details, refer to the owner’s manual that came with the cellular phone.

ERROR MESSAGES
289
APPENDIX/WHAT TO DO IF/INDEX
10
ERROR MESSAGES
If the following messages appear, check by referring to the cause and action below.
Mode Message Cause Action
FM radio“No stations available.
(No stations available.)”Displayed when the FM radio signal
is lost (while accessing).Try to receive the signal again in a
location free from obstructions.
HD Radio“No HD Radio signal available.
(No HD Radio signal available.)”The HD Radio reception is poor.Try to receive the signal again in a
location free from obstructions.
“No channels available.
(No channels available.)”Displayed when the HD Radio signal
is lost (while accessing).Try to receive the signal again in a
location free from obstructions.
“Saving the HD Radio tag was
unsuccessful.
(Saving the HD Radio tag was
unsuccessful.)”Failed to save the tag information. Acquire the tag information again.

ERROR MESSAGES
290
Mode Message Cause Action
SiriusXM
®
“Check Antenna
(Check Antenna)”
The SiriusXM antenna is not
connected.Check whether the SiriusXM antenna
cable is attached securely.
“Antenna Disconnected (Antenna
Disconnected)”
“Antenna Shorted (Antenna Shorted)”A short circuit occurs in the antenna
or the surrounding antenna cable.6HHD68%$58FHUWL¿HGGHDOHUIRU
assistance.
“No Signal (No Signal)”The SiriusXM signal is too weak at
the current location.Wait until your vehicle reaches a
location with a stronger signal.
“Ch Unavailable (Ch Unavailable)”The channel you selected is no
longer available.Wait for a few seconds until the
radio returns to the previous channel
or “Ch 001”. If it does not change
automatically, select another channel.
“Ch Unsubscribed (Ch
Unsubscribed)”The current radio station is no longer
available due to changes in the
contract status.Wait for a few seconds until the
radio returns to the previous channel
or “Ch 001”. If it does not change
automatically, select another channel.

ERROR MESSAGES
291
APPENDIX/WHAT TO DO IF/INDEX
10
Mode Message Cause Action
CD³1RPXVLF¿OHVIRXQG1RPXVLF¿OHV
found.)”This indicates that no MP3/WMA/
$$&¿OHVDUHLQFOXGHGLQWKHGLVFInsert a disc on which playable music
data is recorded.
“Check DISC (Check DISC)”It indicates that the disc is dirty,
damaged, or it was inserted upside
down.Clean the disc or insert it correctly.
“DISC Error (DISC Error)” There is a trouble inside the system. Eject the disc.
USB³1RPXVLF¿OHVIRXQG1RPXVLF¿OHV
found.)”This indicates that no MP3/WMA/
$$&¿OHVDUHLQFOXGHGLQWKH86%
memory.Connect a USB memory in which
playable music data is stored.
³1RYLGHR¿OHVIRXQG1RYLGHR¿OHV
found.)”This indicates that there is no video
data in the USB memory.Connect a USB memory in which
playable video data is stored.
“USB Error (USB Error)”Because an over current was
detected.Stop using the device for a short time
and then try again.

ERROR MESSAGES
292
Mode Message Cause Action
iPod³1RPXVLF¿OHVIRXQG
1RPXVLF¿OHVIRXQG´This indicates that there is no music
data in the iPod.Connect a iPod in which playable
music data is stored.
“iPod Error.
(iPod Error.)”‡Playback failure or communication
abnormality.
‡Because an over current was
detected.‡Connect a iPod correctly.

:3
‡Stop using the device for a short
time and then try again.
³3OHDVHFKHFNWKHL3RG¿UPZDUH
version.
3OHDVHFKHFNWKHL3RG¿UPZDUH
version.)”This indicates that the software
version is not compatible.3HUIRUPWKHL3RG¿UPZDUHXSGDWHV
and try again.
“iPod authorization has failed.
(iPod authorization has failed.)” This indicates that it failed to
authorize the iPod.Please check your iPod.
“iPod storage is full. Tags cannot be
stored.
(iPod storage is full. Tags cannot be
stored.)” There is no space remaining in the
iPod memory.Connect an iPod with space
remaining in its memory.
SD*
1
³1RPXVLF¿OHVIRXQG1RPXVLF¿OHV
found.)”This indicates that no MP3/WMA/
$$&¿OHVDUHLQFOXGHGLQWKH6'FDUGInsert a SD card in which playable
music data is stored.
³1RYLGHR¿OHVIRXQG1RYLGHR¿OHV
found.)”This indicates that there is no video
data in the SD card.Insert a SD card in which playable
video data is stored.
“SD Error. (SD Error.)”Because an over current was
detected.Stop using the SD card for a short
time and then try again.

ERROR MESSAGES
293
APPENDIX/WHAT TO DO IF/INDEX
10
Mode Message Cause Action
Bluetooth Audio“Music tracks not supported. Please
check your audio player. (Music
tracks not supported. Please check
your audio player.)”A device that is incompatible with
audio playback was connected.‡Check the device settings.
‡Connect a device that is compatible
with audio playback.
SUBARU
STARLINKPlease disconnect mobile device
and install the SUBARU STARLINK
application on your mobile device and
try again.

Bluetooth disconnected, please
reconnect and try again.

Smartphone data connection is poor,
please try to connect again.‡The SUBARU STARLINK
application has not been installed
on your smartphone.
‡Your smartphone power was turned
OFF.
‡The Bluetooth connection has been
lost.
‡The signal quality is weak.
‡Lines are congested.‡Install the SUBARU STARLINK
application.
‡Turn ON the your smartphone
power.
‡Check the Bluetooth connection.
‡Move the car and connect to
SUBARU STARLINK again.
‡Wait a short while and connect to
SUBARU STARLINK again.
‡Start the SUBARU STARLINK
application on your smartphone,
check the service availability, and
then reconnect.
aha“Information acquisition error.
(Information acquisition error.)”When not able to get the requested
information.Please try again (Refresh etc.) later
or reconnect it.
“Poor wireless reception. (Poor
wireless reception.)”When a communication error has
been detected.Please try again in a better
communications environment.
“Entry not recognized. (Entry not
recognized.)”When an invalid operation has been
executed.Please try again (Refresh etc.) later
or reconnect it.
“The station list cannot be acquired.
(The station list cannot be acquired.)”When not able to get the station
information.Please try again (Refresh etc.) later
or reconnect it.

ERROR MESSAGES
294
Mode Message Cause Action
aha“The content cannot be acquired.
(The content cannot be acquired.)”‡When not able to get the content
information.
‡When not able to switch to the Top
content when touching
.‡Please try again (Refresh etc.) later
or reconnect it.
‡Select the desired station again
when the station list appears.
“Action not available. (Action not
available.)”:KHQFRQWHQWVSHFL¿FRSHUDWLRQV
such as “fast forward” or “rewind” are
not available.Please try again (Refresh etc.) later
or reconnect it.
“Failed. (Failed.)”When data transmission failed when
touching
.Please try again later.
“aha communication error - Please
check Owner’s Manual. (aha
communication error - Please check
Owner’s Manual.)”‡When invalid data is received from
the aha application or there is no
response.
‡When the connection to the aha
application via Bluetooth is not
available.
‡When the data reception from this
unit is rejected.Please try again (Refresh etc.)
later or reconnect it. If it is still not
improved, restart the aha application.
“Please select the type of connection
in “aha Settings”. (Please select the
type of connection in “aha Settings”.)”When aha radio setting is set to
USB (USB) when the Android
device is going to be paired via
Bluetooth.When you want to connect to the aha
application with the Android device,
select Bluetooth (Bluetooth) in
the aha radio setting from the setting
screen.