2017 NISSAN PATHFINDER display

TRAFFIC INFORMATION
SymptomPossible cause Possible solution
Traffic information is not displayed. Traffic information is not set to ON. Set the traffic information to ON.
The vehicle is in an area where traffic information is not
available. Scroll to an area where traffic information is available.
The subscription to SiriusXM Traffic is incomplete, or the
subscription to SiriusXM Traffic has expired. Check the subscription status of SiriusXM Traffic.
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the
display of icons is possible.
“Traffic information on map” (page 7-6)
With the automatic detour route search
ON, no detour route is set to avoid
congested areas. There is no faster route compared to the current route,
based on the road network and traffic information.
The automatic detour search is not intended for avoiding
traffic jams. It searches for the fastest route taking into
consideration conditions as traffic jams. Follow the current
route. Also see “NOTES ON TRAFFIC INFORMATION” for
further information.
“Notes on SiriusXM Traffic information” (page 7-13)
The route does not avoid a road section
with traffic information stating that it is
closed due to road construction. The navigation system is designed not to avoid this event
because the actual period of closure may differ from the
declared roadwork period. Observe the actual road conditions and follow the
instructions on the road for a detour when necessary. If the
road is closed, use the detour function and set the detour
distance to avoid the road section that is closed.
10-9
10. Troubleshooting guide

NISSANCONNECTSMSERVICES
SymptomPossible cause Possible solution
The system cannot connect to
the NissanConnect
SMServices
Data Center. A subscription for the NissanConnect
SM
Services has not been established.
Sign up for a subscription to the NissanConnect
SMServices. For details about
subscriptions, contact the NissanConnectSMServices support line at 1-855-426-
6628.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the NissanConnect
SMServices
support line at 1-855-426-6628.
Radio wave reception is not sufficient for
TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the parking
brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the VOLUME control knob located on the
control panel or on the steering-wheel switch while the system is announcing
information.
10-10
10. Troubleshooting guide

VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the
command correctly. The interior of the vehicle is too noisy.
Close the windows or have the other occupants be
quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak the
command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too fast. Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and an
icon on the screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between
words.
The system prompt to say command again. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after con- firming the following: a voice guidance is announced,
a tone sounds, and an icon on the screen changes
from white to orange.
An improper command is spoken. Speak the command or a number that is displayed in
white on the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number
spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a
telephone number, place a pause between area
codes, dial codes, etc.
10-11
10. Troubleshooting guide

SymptomPossible cause Possible solution
Voice recognition does not operate, and a tone
sounds twice after pushing <
>.<>
button is pushed immediately after starting
the engine. Push
<>again after a short period of time.
The Navigation item is not displayed in the voice
operation menu screen. Voice Recognition command preparation for the
navigation system is not completed immediately after
the system is started.Display any screen other than the Voice Recognition
screen, and then push
<
>.
The system does not correctly recognize a Point of
Interest (POI) name spoken. There are some rare cases where a POI is unavail-
able by Voice Recognition but the location can be
found on the map.This is not a malfunction. Consider using an alternate
search method, like street address.
Partial or Alias name is spoken. For best results, speak the full name.
Some POI category name can only be searched from
Nearby. This is not a malfunction.
10-12
10. Troubleshooting guide

A
About route guidance........................................ 5-2
Adjusting volume and settings........................ 2-7
B
Building graphics................................................ 3-4
C
Canceling Route................................................. 5-7
Changing map view........................................... 3-7
Changing order of destination
and waypoints.................................................. 5-10
Changing region................................................. 4-2
Changing scale of map..................................... 3-6
Clock settings .................................................. 7-26
Command list ...................................................... 8-7
Connecting to Interactive Voice Menu....... 7-18
Control buttons and functions......................... 2-2
Control panel....................................................... 2-3
Current vehicle location.................................... 9-2
Customer assistance......................................... 1-5
D
Deleting stored item .......................................... 6-9Destination screen ............................................. 4-3
Display urgent traffic information.................... 7-5
Display View Bar ................................................ 2-8
Displaying current vehicle location................. 3-4
E
Editing route ........................................................ 5-8
Editing stored information ................................ 6-5
Emergency support......................................... 7-21
F
Finding address.................................................. 4-7
Finding nearby place...................................... 4-11
Finding points of interest.................................. 4-8
Functions disabled while driving.................. 2-11
G
Giving voice commands ................................... 8-2
Guidance screen settings................................ 5-7
H
How to handle display....................................... 2-2
How to handle the Map SD card................ 9-10
How to handle the SD card.......................... 9-14How to see voice command screen.............. 8-3
I
Information feeds............................................. 7-19
Information screen.............................................. 7-2
L
Laser product...................................................... 1-4
M
Maintenance of display..................................... 2-2
Map data............................................................ 9-10
Map operation..................................................... 3-1
Map types............................................................. 3-2
Map view settings .............................................. 3-8
Moving map ......................................................... 3-5
Multi-function controller:................................... 2-4
N
Navigation settings.......................................... 7-30
Navigation system status screen.................... 2-7
NissanConnect
SMServices .......................... 7-14
NissanConnectSMServices feature............ 7-14
NissanConnectSMServices application..... 7-17
11-1
Index