2017 NISSAN MAXIMA audio

8. Troubleshooting guide
BLUETOOTHŠSTREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The BluetoothŠaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
Bluetooth
Šis disabled on device. Check that the BluetoothŠfunction is enabled on
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
Šaudio device
that is to be registered.
Check that the PIN code for the Bluetooth
Šaudio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
Šdevice is used in the vehicle. Turn off the other BluetoothŠdevice until the
registration is completed.
Music cannot be played back. The Bluetooth
Šaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
The system is not set to the Bluetooth
Šaudio mode. Push

SymptomPossible cause Possible solution
Audio operation cannot be performed. A BluetoothŠaudio device that does not support
audio operations is in use. Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
An error occurs when connecting to a BluetoothŠ
audio profile. Turn the power source of the Bluetooth
Šaudio player
off and on, and then resume connection with the
system.
8. Troubleshooting guide
8-13

8. Troubleshooting guide
SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check
compatibility.
8-16

SymptomPossible cause Possible solution
USB memory device cannot be operated with voice
commands. Depending on the device, iPhone or iPod may be
recognized as a USB memory device.This is not malfunction
More than one audio device is connected to USB
connection port. Only one audio device can be operated with the
voice recognition system even when multiple num-
bers of devices are connected. Select an audio
source to operate with the voice recognition system.
“Voice recognition settings” (page 7-23)
The USB/iPod operation screen is grayed out. The audio device is not connected. Connect an audio device to the system. An audio source to be operated with the voice
recognition system has not been selected.Select an audio source to be operated with the voice
recognition system.
“Voice recognition settings” (page 7-23)
An error message is displayed when trying to select a
track and operate USB/iPod. The track information is being processed for
registration by the system.Song information will be loaded into the system when
a new audio device is registered for the first time or
when the song information in the pre-registered
device has been changed. Please wait for the loading
to complete which may take a few minutes to up to an
hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the audio
device.
No song is stored in the audio device. Store songs in the connected audio device. Storing
songs with information such as artist name, album
name, song name, playlist, etc., will make voice
recognition song search available.
The system does not correctly recognize a Point of
Interest (POI) name spoken. There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an alternate
search method, like street address.
The system does not correctly recognize a Point of
Interest (POI) name spoken. Partial or alias name is spoken.
For best results, speak the full name.
8. Troubleshooting guide
8-27

Number
2D map ................................................................ 6-4
A
About route guidance .................................... 6-27
Adjusting settings ........................................... 2-13
Apple CarPlay .................................................. 5-21
Audio main buttons ............................. 3-10, 3-11
Audio operation precautions ........................... 3-2
Audio operations ............................................. 3-12
AUX (auxiliary) input jack ................................. 2-7
Auxiliary (AUX) devices ................................. 3-32
B
BirdviewTM(3D) map ........................................ 6-5
BluetoothŠHands-Free Phone System ....... 4-2
BluetoothŠsetting .......................................... 4-13
BluetoothŠstreaming audio ................ 3-9, 3-29
Building graphics ............................................... 6-5
C
Canceling Route ............................................. 6-36
CD/USB memory device care
and cleaning ..................................................... 3-34 Changing map .................................................... 6-8
Changing order of destination
and waypoints.................................................. 6-38
Changing scale of map .................................... 6-7
Clock settings .................................................. 2-20
Command list ...................................................... 7-6
Compact Disc (CD) player .................. 3-4, 3-18
Compressed Audio
Files (MP3/WMA/AAC) ................................... 3-7
Confirming route ............................................. 6-36
Connecting Bluetooth
Šaudio device ........ 2-21
Connecting BluetoothŠdevice .................... 2-21
Connecting BluetoothŠ
Hands-free Phone ............................................. 4-4
Connecting cellular phone ........................... 2-21
Connecting to Interactive Voice Menu ...... 5-13
Control buttons and touch screen display.... 2-2
Control panel ............................................. 2-2, 2-4
Current location map screen ....................... 6-13
Current vehicle location ................................ 6-60
Customer assistance ........................................ 8-2
D
Deleting stored item ....................................... 6-54
Destination setting menu .............................. 6-14
Display Commander .......................................... 2-7 Display settings ............................................... 2-19
Displaying current vehicle location ................ 6-3
Displaying urgent traffic information........... 6-47
During a call ........................................................ 4-5
E
Editing route ..................................................... 6-36
Editing stored information ............................. 6-52
Emergency support ........................................ 5-16
F
Finding address............................................... 6-17
Finding nearby place...................................... 6-18
Finding points of interest .............................. 6-19
Functions disabled while driving ................. 2-17
G
Giving voice commands ................................... 7-2
H
Hands-free text messaging assistant............ 4-6
How to handle the Map SD card................ 6-66
How to handle the SD card ......................... 6-74
How to see voice command screen ............. 7-3
Index
9-1

Starting system .................................................. 2-9
Start-up screen .................................................. 2-9
Steering wheel controls for audio............... 3-11
Steering wheel switches .................................. 2-6
Storing a location/route................................. 6-49
Storing avoid area .......................................... 6-50
Storing home location ................................... 6-49
Storing location ............................................... 6-49
Storing route .................................................... 6-50
Subscription to
NissanConnect
SMServices ............................. 5-8
System settings ............................................... 2-18
T
Text message settings ................................... 4-10
Touch panel ...................................................... 2-11
Trademarks .......................................................... 1-4
Traffic information on map ............................ 6-47
Traffic information setting.............................. 6-48
Transferring information to/from
address book ................................................... 6-55
Turn list .............................................................. 6-32
U
USB (Universal Serial Bus)
connection ports ....................................... 2-7, 3-5
USB memory device player .......................... 3-21
V
Viewing SiriusXM Travel Link ....................... 5-19
Viewing traffic events from list ..................... 6-46
Viewing traffic information ............................ 6-46
Voice Prompt Interrupt ..................................... 7-3
Voice recognition ............................................... 7-2
Voice recognition settings ............................ 7-23
Volume settings ............................................... 2-20
Index
9-3