2017 NISSAN LEAF audio

COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down. Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approximately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are stored,
discs may become unreadable due to deterioration
(for example, keeping the discs in the passenger
compartment, etc.) . Change the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the
disc may crack or chip, and the layer of the label
surface may eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and com- pressed audio files (MP3 data, etc.) are mixed on one
disc, the audio compression files cannot be played
back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications
for folder names and file names. In addition, always
use “.MP3”, “.WMA”, “.mp3” or “.wma” for file
extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is
recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
10-12
10. Troubleshooting guide

iPodŠPLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPodŠ.A connector cable is not correctly connected, or the
iPodŠdoes not correctly operate.Connect the connector cable again. If the system
does not recognize the iPodŠafter this operation is
performed, reset the iPodŠ.
The iPodŠthat is to be connected is not compatible
with the system.Check the iPodŠmodel and firmware versions available
for the system.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected
from the USB port. Slowly connect or disconnect the USB cable.
An iPod
Šcannot be operated.The iPodŠis connected to the in-vehicle audio system
while headsets, etc. are connected to the iPodŠ.Remove all equipment from the iPodŠafter discon-
necting the iPodŠfrom the system, and then connect it to
the system again.
The iPodŠis not operating normally.Disconnect the iPodŠfrom the in-vehicle audio system,
and then connect it to the system again.
The system plays back an album/file that includes a
particular album art. Disconnect the iPodŠfrom the in-vehicle audio system,
and then reset the iPodŠ. Disable the album art, and then
connect the iPodŠto the system.“iPodŠMenu” (page 4-27)
An iPodŠdoes not respond.There are too many files in a category. Decrease the number of files in a category (less than
65500 files).
The shuffle function is turned on. Turn off the shuffle function if many files are stored on
the iPod
Š.
Music cannot be played back. A connector is not connected to the iPodŠ.Firmly connect the connector to the iPodŠ.
Playback cuts out.The sound cuts due to vibration resulting from an
unstable location of the iPodŠ.Place the iPodŠon a stable location where it does not
roll over.
Distorted sound occurs. The EQ (equalizer) function of the iPodŠis turned on.Turn off the EQ (equalizer) function on your iPodŠ.
10-14
10. Troubleshooting guide

SymptomPossible cause Possible solution
Battery charge of an iPodŠtakes longer.Battery charge of the iPodŠmay take longer while an
iPodŠis playing back.If the iPodŠneeds to be charged, it is recommended to
stop playing the music.
Battery charge of an iPodŠis unavailable.The cable that is connected to the iPodŠmay be
damaged or improperly connected.Check the cable currently in use.
Functions cannot be operated using an iPod
Šthat is
connected to the in-vehicle audio system.- The operation of an iPod
Šmust be performed using the
in-vehicle audio system after the iPodŠis connected to
the system.
Sound skips. Surrounding circumstances (noise, etc.) may cause
the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
10-15
10. Troubleshooting guide

BLUETOOTHŠSTREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The BluetoothŠaudio device is not compatible with the
in-vehicle audio system.Check the BluetoothŠaudio device Owner’s Manual.
BluetoothŠis disabled on device.Check that the BluetoothŠfunction is enabled on
device.
The PIN code is incorrect. Check the PIN code for the BluetoothŠaudio device
that is to be registered.
Check that the PIN code for the BluetoothŠaudio
device is consistent with that for the in-vehicle audio
system.
Another BluetoothŠdevice is used in the vehicle.Turn off the other BluetoothŠdevice until the registra-
tion is completed.
Music cannot be played back. The BluetoothŠaudio device is not compatible with the
in-vehicle audio system.Check the BluetoothŠaudio device Owner’s Manual.
The system is not set to the BluetoothŠaudio mode.Switch to the BluetoothŠaudio mode.“Selecting audio source” (page 4-12)
A BluetoothŠadapter is turned off.Turn on a BluetoothŠadapter when it is used for a
BluetoothŠaudio device.
Playback stops. The BluetoothŠaudio device is not compatible with the
in-vehicle audio system.Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
A cellular call is active. This is not a malfunction.
Sound may cut out when a BluetoothŠaudio device
is operated.Switch to the BluetoothŠaudio mode, and then operate
a function on the touch screen display of the in-vehicle
system instead of conducting the operation on the
Bluetooth
Šaudio device.“Selecting audio source” (page 4-12)
10-17
10. Troubleshooting guide

SymptomPossible cause Possible solution
Audio operation cannot be performed. A BluetoothŠaudio device that does not support audio
operations is in use.Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
An error occurs when connecting to a BluetoothŠ
audio profile.Turn the power source of the BluetoothŠaudio player
off and on, and then resume connection with the system.
10-18
10. Troubleshooting guide

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check
compatibility.
10-21
10. Troubleshooting guide

SymptomPossible cause Possible solution
USB memory device cannot be operated with voice
commands. Depending on the device, iPhoneŠor iPodŠmay be
recognized as a USB memory device.This is not malfunction
More than one audio device is connected to USB
port. Only one audio device can be operated with the
voice recognition system even when multiple num-
bers of devices are connected. Select an audio
source to operate with the voice recognition system.
“Voice recognition settings” (page 8-18)
The USB/iPodŠoperation screen is grayed out.The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the voice
recognition system has not been selected. Select an audio source to be operated with the voice
recognition system.
“Voice recognition settings” (page 8-18)
An error message is displayed when trying to select a
track and operate USB/iPod
Š.The track information is being processed for
registration by the system. Song information will be loaded into the system when
a new audio device is registered for the first time or
when the song information in the pre-registered
device has been changed. Please wait for the loading
to complete which may take a few minutes to up to an
hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the audio
device.
No song is stored in the audio device. Store songs in the connected audio device. Storing songs with information such as artist name, album
name, song name, playlist, etc., will make voice
recognition song search available.
The system does not correctly recognize a Point of
Interest (POI) name spoken. There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an alternate
search method, like street address.
The system does not correctly recognize a Point of
Interest (POI) name spoken. Partial or alias name is spoken.
For best results, speak the full name.
10-31
10. Troubleshooting guide

Number
2D map ................................................................ 3-4
A
About route guidance .................................... 3-30
Adjusting settings ........................................... 1-11
Audio main buttons ........................................ 4-10
Audio operation precautions ........................... 4-2
Audio operations ............................................. 4-11
AUX (auxiliary) input jack ................................. 1-5
Auxiliary (AUX) devices ................................. 4-31
B
Battery and power information .................... 2-17
BirdviewTM(3D) map ........................................ 3-5
BluetoothŠHands-Free Phone System ....... 7-2
BluetoothŠsetting .......................................... 7-12
BluetoothŠstreaming audio ................ 4-9, 4-28
Building graphics ............................................... 3-6
C
Canceling Route ............................................. 3-39
CD/USB memory device care
and cleaning ..................................................... 9-15 Changing map ................................................. 3-10
Changing order of destination
and waypoints.................................................. 3-41
Changing scale of map .................................... 3-9
Charge recommendation guidance ............ 2-17
Charging station information .......................... IT-2
Climate Ctrl. Timer setting screen .............. 2-13
Clock settings .................................................. 1-17
Comfort & Convenience settings ................ 1-17
Command list ...................................................... 8-6
Compact Disc (CD) player .................. 4-4, 4-18
Compressed Audio
Files (MP3/WMA/AAC) ................................... 4-7
Confirming route ............................................. 3-39
Connecting Bluetooth
Šaudio device ........ 1-19
Connecting BluetoothŠdevice .................... 1-19
Connecting BluetoothŠ
Hands-free Phone ............................................. 7-3
Connecting cellular phone ........................... 1-19
Control buttons and touch screen display.... 1-2
Control panel ...................................................... 1-2
Current location map menu screen ............ 3-15
Current vehicle location ................................... 9-2
Customer assistance ..................................... 10-2
D
Deleting stored item ....................................... 3-56
Destination setting menu .............................. 3-16
Display settings ............................................... 1-16
Displaying charging station icons on map .... 2-5
Displaying current vehicle location ................ 3-3
Displaying estimated driving range ............... 2-4
Displaying urgent traffic information........... 3-49
Driving range ...................................................... IT-2
During a call ........................................................ 7-5
E
Editing route ..................................................... 3-39
Editing stored information ............................. 3-53
Energy information display..................... IT-3, 2-8
Error message on communication .............. 5-15
F
Finding address............................................... 3-19
Finding charging station ................................ 3-19
Finding nearby place...................................... 3-21
Finding points of interest .............................. 3-21
Functions disabled while driving ................. 1-14
11-1
Index