2017 MERCEDES-BENZ SPRINTER service

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operating
Instructions carefully and familiarize yourself
with your vehicle. Please adhere to the informa-tion and warning notes in this Operating Instruc-
tions for your own safety and to ensure a longer operating duration of the vehicle. Failure to
observe the instructions may lead to damage to
the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
RModel
ROrder
RCountry specification
RAvailability
The illustrations in this Operating Instructions
show a left-hand-drive vehicle. The location of
vehicle parts and controls for right-hand drive
vehicles differ accordingly.
Mercedes-Benz is constantly updating its vehi-
cles to the state of the art.
Mercedes-Benz reserves the right to introduce
changes in:
RDesign
REquipment
RTechnology
Therefore, the descriptions provided may occa- sionally differ from your own vehicle.
The following are integral parts of the vehicle:
ROperating Instructions
RMaintenance or Service Booklet
RService and warranty information
REquipment-dependent operating instructions
Keep these documents in the vehicle at all
times. Should you sell the vehicle, always pass
the documents on to the new owner.
We wish you pleasant motoring at all times.
9065849411
É9065849411lËÍ

Index....................................................... 4
Introduction......................................... 23
Operating Instructions .......................... .23
Service and vehicle operation ................ 23
Proper use ............................................. 25
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 29
QR code for rescue card ........................ 30
Data stored in the vehicle ...................... 30
At a glance ........................................... 32
Cockpit .................................................. 32
Instrument cluster ................................. 33
Steering wheel buttons .......................... 36
Center console ...................................... 36
Overhead control panel ......................... 37
Door control panel ................................. 38
Further control panels ........................... 38
Safety ................................................... 40
Useful information ................................. 40
Occupant safety .................................... 40
Children in the vehicle ........................... 47
Pets in the vehicle ................................. 52
Driving safety systems ........................... 53
Emergency exit ...................................... 56
Theft deterrent locking system .............. 57
Opening and closing ...........................59
Useful information ................................. 59
Key ........................................................ 59
Central locking ...................................... 63
Driver's door and front passenger
door ....................................................... 64
Sliding door ........................................... 65
Electrical step ........................................ 66
Rear doors ............................................. 67
Partition sliding door ............................. 69
Side windows ......................................... 70
Seats, steering wheel and mirrors ....72
Useful information ................................. 72
Seats ..................................................... 72
Steering wheel ....................................... 77
Mirrors ................................................... 78
Lights and windshield wipers ............80
Useful information ................................. 80
Exterior lighting ..................................... 80
Interior lighting ...................................... 85
Changing bulbs ...................................... 87
Windshield wipers .................................. 94
Climate control .................................... 97
Useful information ................................. 97
Overview of climate control systems ..... 97
Operating the climate control system .. 100
Adjusting the air vents ......................... 104
Operating the auxiliary heating sys-
tem ...................................................... 105
Operating the cargo compartment air
vents .................................................... 115
Driving and parking ..........................116
Useful information ............................... 116
Breaking-in notes ................................. 116
Driving ................................................. 116
Automatic transmission ....................... 121
Refueling ............................................. 124
Parking ................................................ 127
Driving tips .......................................... 130
Driving systems ................................... 137
Working mode ..................................... 151
Towing a trailer .................................... 152
On-board computer and displays ....158
Useful information ............................... 158
Important safety notes ........................ 158
Instrument cluster ............................... 158
On-board computer (vehicles without
steering wheel buttons) ....................... 160
On-board computer (vehicles with
steering wheel buttons) ....................... 161
Display messages ................................ 173
2Contents

Indicator and warning lamps in the
instrument cluster ............................... 190
Stowing and features.......................200
Useful information ............................... 200
Stowage spaces and stowage com-
partments ............................................ 200
Cup holder ........................................... 204
Bottle holder ........................................ 204
Ashtray ................................................ 205
Cigarette lighter ................................... 205
12 V socket .........................................2 06
Mobile phone ....................................... 206
Additional communications equip-
ment .................................................... 207
Transporting loads ............................208
Useful information ............................... 208
Loading guidelines ............................... 208
Load distribution ................................. 210
Securing loads ..................................... 210
Carrier systems ................................... 212
Maintenance and care ......................214
Useful information ............................... 214
Engine compartment ........................... 214
Vehicle interior ....................................2 21
Maintenance ........................................ 221
Battery ................................................. 223
Care ..................................................... 229
Breakdown assistance .....................236
Useful information ............................... 236
Where will I find...? .............................. 236
Flat tire ................................................ 238
Jump-starting ....................................... 238
Tow-starting and towing away ............. 239
Electrical fuses ....................................2 42
Wheels and tires............................... 243
Useful information ............................... 243
Important safety notes ........................ 243
Operation ............................................ 243
Operation in winter .............................. 245
Tire pressure ....................................... 246 Loading the vehicle .............................. 254
What you should know about wheels
and tires .............................................. 257
Flat tire ................................................ 262
Changing wheels ................................. 262
Wheel and tire combination ................. 268
Spare wheel ......................................... 268
Technical data
................................... 271
Useful information ............................... 271
Vehicle electronics .............................. 271
Identification plates .............................2 72
Service products and capacities .......... 273
Vehicle data ......................................... 281
Contents3

Changing bulbs (halogen head-
lamps)............................................. .88
Switching on/off (switch) ................ 80
Switching on/off (vehicles with-
out steering wheel buttons) ........... 161
Dealership
see Qualified specialist workshop
Declarations of conformity ................. 27
DEF (Diesel Exhaust Fluid )
Refilling .......................................... 126
Delayed switch-off ............................ 169
Diagnostics connection
Operating safety and vehicle
approval ........................................... 27
Diesel .................................................. 274
Diesel engine
Preglow indicator lamp .................. 197
Diesel Exhaust Fluid (DEF)
Display messages (vehicles with
steering wheel buttons) ................. 184
Display messages (vehicles with-
out steering wheel buttons) ........... 175
Indicator lamp ................................ 193
Level indicator ............................... 159
Notes ............................................. 275
Storage .......................................... 276
Tank content .................................. 277
Diesel particle filter
Short-distance driving .................... 131
Digital speedometer
Setting the unit (vehicles with
steering wheel buttons) ................. 166
Display
Display messages .......................... 173
Outside temperature (vehicles
with steering wheel buttons) ......... 164
Outside temperature display
(vehicles without steering wheel
buttons) ......................................... 160
Standard display (vehicles with
steering wheel buttons) ................. 164
Standard display (vehicles with-
out steering wheel buttons) ........... 160
see Warning and indicator lamps
Display
see Warning and indicator lamps Display message (vehicle with
steering whe
el b
uttons)
Service interval display .................. 222
Display message (vehicle without
steering wheel buttons)
Service interval display .................. 222
Display messages
Calling up the message memory .... 173
Driving systems ............................. 186
Engine ............................................ 184
Important safety notes .................. 173
Lights ............................................. 182
Safety systems .............................. 178
SmartKey ....................................... 189
Tires ............................................... 188
Vehicle ........................................... 189
Distance recorder ............................. 164
see Odometer
see Trip odometer
Distance warning function
Activating/deactivating ................. 140
Function/notes ............................. 139
Warning lamp ................................. 140
Door lock
see Central locking
Doors
Central locking/unlocking
(SmartKey) ....................................... 59
Control panel ................................... 38
Display message ............................ 189
Indicator lamp ................................ 198
Drinking and driving ......................... 130
Drinks holder
see Bottle holder
Driver's seat
see Seats
Driver's/front-passenger door
Unlocking ......................................... 64
Driving abroad ................................... 131
Driving off-road
see Off-road driving
Driving on flooded roads .................. 134
Driving on rough terrain
Checklist before driving off-road .... 136
Driving safety systems
4ETS (Electronic Traction Sys-
tem) ................................................. 55
ABS (Anti-lock Braking System) ....... 53
Index9

Adaptive Brake Assist .................... 140
ASR (Acceleration Skid Control) ...... 54
BAS (Brake Assist System) .............. 54
Distance warning function ............. 139
EBD (electronic brake force distri-
bution) ............................................. 55
ESP
®(Electronic Stability Pro-
gram) ............................................... 55
Important safety information ........... 53
Overview .......................................... 53
Driving systems
Blind Spot Assist ............................ 141
Cruise control ................................ 137
Display message ............................ 186
Lane Keeping Assist ...................... 143
PARKTRONIC ................................. 148
Driving tips
Automatic transmission ................. 123
Brakes ........................................... 132
Break-in period .............................. 116
Checking brake lining thickness .... 133
Downhill gradient ........................... 132
Drinking and driving ....................... 130
Driving abroad ............................... 131
Driving in winter ............................. 134
Driving on flooded roads ................ 134
Driving on wet roads ...................... 134
Exhaust check ............................... 131
Fuel ................................................ 130
General .......................................... 130
Hydroplaning ................................. 134
Icy road surfaces ........................... 134
Important safety notes .................. 116
Limited braking efficiency on sal-
ted roads ....................................... 133
New brake disks ............................ 133
New brake pads/linings ................ 133
Off-road driving .............................. 135
Overrun cut-off .............................. 130
Snow chains .................................. 246
Speed limitation ............................. 131
Towing a trailer .............................. 152
Transport by rail ............................. 132
Wet road surface ........................... 133
DSR (Downhill Speed Regulation) .... 146
E
EBD (electronic brake force distri-
bution)
Display message ............................ 180
Function/notes ................................ 55
Indicator lamps .............................. 191
Electrical closing assist ...................... 66
Electrical fuses
see Fuses
Electrical step
Cleaning ......................................... 233
Display message ............................ 189
Emergency release .......................... 66
Function ........................................... 66
Important safety notes .................... 66
Indicator lamp ................................ 199
Manual retraction ............................ 66
Obstacle detection ........................... 66
Electrical system
Battery main switch ....................... 116
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Electronic Traction System
see 4ETS (Electronic Traction System)
Emergency exit .................................... 56
Emergency exit window ..................... 56
Emergency Tensioning Devices
Activation ......................................... 46
Emissions control
Service and warranty information .... 23
Engine
ADR (working speed governor) ...... 151
Changing the power output ............. 27
Check Engine warning lamp ........... 196
Cleaning instructions ..................... 230
Engine number ............................... 273
Engine speed setting (working
mode) ............................................ 152
Irregular running ............................ 120
Jump-starting ................................. 238
Operating safety .............................. 27
Starting .......................................... 118
Starting problems .......................... 120
Switching off .................................. 129
10Index

Roof load (roof carrier)..................... 282
S
Safety
Children in the vehicle ..................... 47
Operating safety .............................. 26
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 43
Cleaning ......................................... 234
Correct usage .................................. 42
Display message ............................ 181
Fastening ......................................... 43
Important safety guidelines ............. 41
Introduction ..................................... 41
Releasing ......................................... 43
Warning lamp ................................. 198
Warning lamp (function) ................... 44
Seat heating ......................................... 77
Seats
Adjusting lumbar support ................ 73
Adjusting the front-passenger
seat .................................................. 73
Adjusting the head restraint ............ 76
Armrest ............................................ 76
Cleaning the cover ......................... 234
Correct driver's seat position ........... 72
Folding seat ..................................... 74
Important safety notes .................... 72
Rear bench seat ............................... 75
Seat heating .................................... 77
Setting the driver's seat ................... 73
Swivel seat ....................................... 73
Twin front-passenger seat ................ 74
Securing loads
Important safety notes .................. 210
Selector lever
Cleaning ......................................... 234
Sensors (cleaning instructions) ....... 232
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 222
Exceeding a service due date ........ 222
Notes ............................................. 222 Service due date (automatic dis-
play) ............................................... 222
Service products
Brake fluid ..................................... 279
Coolant (engine) ............................ 280
Diesel Exhaust Fluid (DEF) ............. 275
Engine oil ....................................... 277
Fuel ................................................ 273
Important safety notes .................. 273
Power steering fluid ....................... 279
Refrigerant ..................................... 281
Transmissio
n oil ............................. 279
Washer fluid ................................... 281
Setting the air distribution ............... 101
Setting the airflow ............................ 101
Setting the clock
Vehicles with steering wheel but-
tons ............................................... 168
Vehicles without steering wheel
buttons .......................................... 161
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 165
Resetting submenus (vehicles
with steering wheel buttons) ......... 165
Short journeys (diesel particle fil-
ter) ...................................................... 131
Side impact air bag ............................. 45
Side windows
Cleaning ......................................... 231
Hinged side windows ....................... 70
Important safety information ........... 70
Opening/closing .............................. 70
Overview .......................................... 70
Problem (malfunction) ..................... 71
Resetting ......................................... 71
Sliding door
Cleaning ......................................... 233
Closing assist ................................... 66
Important safety notes .................... 65
Opening/closing .............................. 65
Opening/closing from the inside ..... 65
Opening/closing from the out-
side .................................................. 65
SmartKey
Changing the battery ....................... 61
Changing the locking system set-
tings ............................................... 170
Index17

Load bearing index (definition) ...... 261
Load index .....................................258
Load index (definition) ................... 260
M+S tires ....................................... 245
Maximum load on a tire (defini-
tion) ............................................... 261
Maximum loaded vehicle weight
(definition) ..................................... 260
Maximum permissible tire pres-
sure (definition) .............................2 61
Maximum tire load ......................... 259
Maximum tire load (definition) ....... 261
Optional equipment weight (defi-
nition) ............................................ 261
PSI (pounds per square inch) (def-
inition) ...........................................2 61
Replacing ....................................... 262
Service life ..................................... 244
Sidewall (definition) ....................... 261
Snow chains .................................. 246
Speed rating (definition) ................ 260
Storing ...........................................2 62
Structure and characteristics
(definition) ..................................... 259
Summer tires ................................. 245
TIN (Tire Identification Number)
(definition) ..................................... 261
Tire bead (definition) ......................2 61
Tire pressure (definition) ................ 261
Tire pressures (recommended) ...... 260
Tire size (data) ....................... 252, 268
Tire size designation, load-bearing
capacity, speed rating .................... 257
Tire tread ....................................... 244
Tire tread (definition) ..................... 261
Total load limit (definition) ............. 261
Traction (definition) ....................... 261
TWR (permissible trailer drawbar
noseweight) (definition) ................. 261
Uniform Tire Quality Grading
Standards (definition) .................... 260
Wear indicator (definition) ............. 261
Wheel rim (definition) .................... 260
Top Tether ............................................ 50
To

uchshift (automatic transmis-
sion) .................................................... 122
Tow-away alarm
Arming/deactivating ........................ 57 Deactivating ..................................... 57
Operation ......................................... 57
Tow-starting
Emergency engine starting ............ 242
Important safety notes .................. 239
Towing
If the vehicle is stuck ..................... 241
Installing/removing the towing
eye ................................................. 240
With a raised front or rear axle ...... 241
Towing a trailer
Axle load, permissible .................... 283
Cleaning the trailer tow hitch ......... 233
Coupling up a trailer ......................1 54
Decoupling a trailer ....................... 156
Driving tips ....................................1 52
Important safety notes .................. 152
Notes on retrofitting ......................2 82
Trailer loads ................................... 283
Towing away
Important safety guidelines ........... 239
In the event of malfunctions .......... 240
With both axles on the ground ....... 241
Trailer
Brake force booster malfunction ... 192
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 156
Trailer towing
Blind Spot Assist ............................ 143
PARKTRONIC ................................. 150
Permissible trailer loads and
drawbar noseweights ..................... 156
Transmission
see Automatic transmission
Transmission oil ................................ 279
Transport
Loading guidelines ......................... 208
Vehicle ...........................................2 42
Transport by rail ................................ 132
Transportation
Rail ................................................ 132
Transporting
Load distribution ............................ 210
Securing a load .............................. 210
Trim pieces (cleaning instruc-
tions) ..................................................2 34
20Index

Operating Instructions
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these Operating Instructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
Limited warranty
!
Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle dam- age. Damage to your vehicle that arises from
culpable contravention of these instructions
is not covered by the Limited Warranty of the
distributor named on the inside of the front
cover.
Vehicle equipment
These Operating Instructions describe all mod-
els and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may there- fore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the sys-
tems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Ser-
vice and Warranty Information booklet.
Your authorized Sprinter dealer will replace and
repair all factory-installed parts in accordance
with the terms of the following warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission Systems Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
authorized Sprinter dealer.
iShould you lose your Service and Warranty
Information booklet, contact an authorized
Sprinter dealer for a replacement. The new
Service and Warranty Information booklet will
be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tions of the vehicle as covered by the contrac-
tual warranty provisions. Customers who pur-
chase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and Mercedes-
Benz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
Introduction23