2017 MERCEDES-BENZ GLC SUV key

If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail-
able and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
XReturn to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num- ber and password.
Vehicle remote closing
The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center. The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotelymessage appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num- ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
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existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
You will see theRoadside Assistance Con‐
nectedmessage in the display. If the Vehicle
Health Check can be started, the RequestforVehicle Diagnostics Received Startvehicle diagnostics?message appears in
the display.
XPress the Yesbutton to confirm the message.
XIf theVehicle Diagnostics PleaseStart Ignitionmessage appears: turn the
SmartKey to position 2in the ignition lock
(
Ypage 132).
XIf the Please follow the instructionsreceivedbyphoneandmoveyourvehi‐cle to a safe position.message
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins. You
will see the Vehicle Diagnostics Active
message.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice con‐nection may be interrupted duringdatatransfer)message appears. The vehicle
data can now be sent.
XPress the OKbutton to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle Diagnostics:
Transferring Data...message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone. Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(
Ypage 32).
Information on Roadside Assistance
(
Ypage 29).
Downloading routes
Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent by either a
customer service representative or under "Own-
ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the Do
youwanttostart route guidance? DestinationReceived destination has been savedin "Previous destinations".message on
the multimedia system display.
The route is saved.
XTo start route guidance: selectYes.
An overview of the route is shown in the dis-
play.
If you select No
, the saved route can be called
up later in the navigation menu.
XSelect Start.
Route guidance starts.
Downloaded and saved routes can be called up
again.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehicle,
a message will be sent to the Customer Assis-
tance Center. The Customer Assistance Center
then forwards this information to you.
You can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
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Programming
Programming buttons
Pay attention to the "Important safety notes"
(Ypage 302).
Garage door remote controlAis not included
with the integrated garage door opener.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 132).
XSelect one of buttons ;to? to use to con-
trol the garage door drive.
XTo start programming mode: press and
hold one of buttons ;to? on the integrated
garage door opener.
The garage door opener is in programming
mode. After a short time, indicator lamp :
lights up yellow.
Indicator lamp :lights up yellow as soon as
button ;,=or? is stored for the first time.
If the selected button has already been pro-
grammed, indicator lamp :will only light up
yellow after ten seconds have elapsed.
XRelease button ;,=or?. Indicator
lamp :flashes yellow.
XTo program the remote control: point
garage door remote control Atowards but-
tons ;to? on the rear-view mirror at a dis-
tance of 2 to 8 in (5 to 20 cm).
XPress and hold button Bon remote control
A until indicator lamp :lights up green.
When indicator lamp :lights up green: pro-
gramming is finished.
When indicator lamp :flashes green: pro-
gramming was successful. The rolling code
must be synchronized (
Ypage 303).
XRelease button Bon remote control Afor
the garage door drive system.
If indicator lamp :lights up red: repeat the
programing procedure for the corresponding
button on the rear-view mirror. When doing so, vary the distance between remote control
A and the rear-view mirror.
The required distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Several attempts might be necessary. You
should test every position for at least
25 seconds before trying another position.
Synchronizing the rolling code
Pay attention to the "Important safety notes"
(Ypage 302).
If the garage door system uses a rolling code,
you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you will
need to use the programming button on the door
drive control panel. The programming button
may be located in different places depending on
the manufact

urer. It is usually located on the
door drive unit on the garage ceiling.
Familiarize yourself with the garage door drive
operating instructions, for example under "Pro-
gramming additional remote controls", before
carrying out the following steps.
Your vehicle must be within reach of the garage
door or gate opener drive. Make sure that nei-
ther your vehicle nor any persons/objects are
present within the sweep of the door or gate.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 132).
XGet out of the vehicle.
XPress the programming button on the door
drive unit.
Usually, you now have 30 seconds to initiate
the next step.
XGet into the vehicle.
XPress previously programmed button ;,=
or ? on the integrated garage door opener
repeatedly and in quick succession until the
door closes.
The rolling code synchronization is then com-
plete.
Notes on programming the remote con-
trol
Canadian radio frequency laws require a "break" (or interruption) of the transmission signals
after broadcasting for a few seconds. Therefore,
these signals may not last long enough for the
integrated garage door opener. The signal is not
recognized during programming. Comparable
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with Canadian law, some U.S. garage door open-
ers also feature a "break".
Proceed as follows:
Rif you live in Canada.
Rif you have difficulties programming the
garage door opener (regardless of where youlive) when using the programming steps.
XPress and hold one of buttons ;to? on the
integrated garage door opener.
After a short time, indicator lamp :lights up
yellow.
XRelease the button.
Indicator lamp :flashes yellow.
XPress button Bof garage door remote con-
trol Afor two seconds, then release it for two
seconds.
XPress button Bof the remote control A
again and hold for two seconds.
XRepeat this sequence on button Bof remote
control Auntil indicator lamp :lights up
green.
When indicator lamp :lights up green: pro-
gramming is finished.
When indicator lamp :flashes green: pro-
gramming was successful. The next step is to
synchronize the rolling code.
XRelease button Bof remote control Aof the
garage door drive.
If indicator lamp :lights up red: repeat the
programming process for the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
The required distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Several attempts might be necessary. You
should test every position for at least
25 seconds before trying another position.
Problems when programming
If you are experiencing problems programing
the integrated garage door opener on the rear-
view mirror, take note of the following instruc-
tions:
RCheck the transmitter frequency used by
garage door drive remote control Aand
whether it is supported. The transmitter fre-
quency can usually be found on the back of
remote control Afor the garage door drive. The garage door opener is compatible with
devices which operate in the frequency range
of 280 to 433 MHz.
RReplace the batteries in garage door remote
control
A. This increases the likelihood that
garage door remote control Awill transmit a
strong and precise signal to the integrated
garage door opener.
RWhen programming, hold remote control A
at varying distances and angles and from but-
tons ;to? which you are programming. Try
various angles at a distance between 2and
8 inches (5to 20 cm) or at the same angle but
at varying distances.
RIf another remote control Ais available for
the same garage door drive, repeat the same
programming steps with this remote control
A. Before performing these steps, make sure
that new batteries have been installed in
garage door drive remote control A.
RNote that some remote controls only transmit
for a limited amount of time (the indicator
lamp on the remote control goes out). Press
button Bon remote control Aagain before
transmission ends.
RAlign the antenna cable of the garage door
opener unit. This can improve signal recep-
tion/transmission.
Opening/closing the garage door
After it has been programmed, the integrated
garage door opener performs the function of the
garage door system remote control. Please also
read the operating instructions for the garage
door system.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 132).
XPress button ;,=or? which you pro-
grammed to operate the garage door.
Garage door system with a fixed code: indi-
cator lamp :lights up green.
Garage door system with a rolling code: indi-
cator lamp :flashes green.
The transmitter will transmit a signal as long
as the button is pressed. The transmission is
halted after a maximum of ten seconds and
indicator lamp :lights up yellow.
XPress button ;,=or? again if necessary.
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Clearing the memory
Make sure that you clear the memory of the
integrated garage door opener before selling the
vehicle.
XTurn the SmartKey to position2in the igni-
tion lock (Ypage 132).
XPress and hold buttons ;and ?.
The indicator lamp initially lights up yellow
and then green.
XRelease buttons ;and ?.
The memory of the integrated garage door
opener in the rear-view mirror is cleared.
Floormats
GWARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
XSlide the relevant seat back.
XTo install: place the floormat in the footwell.
XPress studs :onto retainers ;.
XTo remove:pull the floormat off retainers ;.
XRemove the floormat.
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Where possible, let the engine cool down andtouch only the components described in the
following.
GWARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There is a risk of injury.
If you need to do any work inside the engine
compartment:
Rswitch off the ignition
Rnever reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
Rremove jewelry and watches
Rkeep items of clothing and hair, for exam-
ple, away from moving parts
GWARNING
The cooling system is pressurized, particularly
when the motor is warm. If you open the cap,
you could be scalded if hot coolant sprays out.
There is a risk of injury.
Let the engine cool down before you open the
cap. Wear gloves and eye protection. Slowly
open the cap to relieve pressure.
GWARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department.
Checking coolant level
Checking the coolant level (example)
XPark the vehicle on a level surface.
Only check the coolant level when the vehicle
is on a level surface and the engine has cooled
down.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 132).
or
XPress the Start/Stop button twice on vehicles
with KEYLESS-GO or the KEYLESS-GO start
function (
Ypage 133).
XCheck the coolant temperature display in the
instrument cluster (Ypage 36).
The coolant temperature must be below
158 ‡ (70 †).
XTurn the SmartKey to position gin the igni-
tion lock (Ypage 132).
or
XPress the Start/Stop button once on vehicles with KEYLESS-GO or the KEYLESS-GO start
function (
Ypage 133).
XSlowly turn cap :half a turn counter-clock-
wise and allow excess pressure to escape.
XTurn cap :further counter-clockwise and
remove it.
If the coolant is at the level of marker bar =
in the filler neck when cold, there is enough
coolant in coolant expansion tank ;.
If the coolant level is approximately 0.6 in
(1.5 cm) above marker bar =in the filler neck
when warm, there is enough coolant in expan-
sion tank ;.
XIf necessary, add coolant that has been tested
and approved by Mercedes-Benz.
XReplace cap :and turn it clockwise as far as
it will go.
For further information on coolant, see
(
Ypage 368).
Engine compartment309
Maintenance and care
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To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and sliding sunroof are
closed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position 0
Rthe 360° camera or the rear view camera is
deactivated
The vehicle may otherwise be damaged.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 3 m
away from the vehicle.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft (3 m) away from the vehicle.
!Make sure that the automatic transmission
is in neutral position iwhen washing your
vehicle in a tow-through car wash. The vehicle
may otherwise be damaged.
ROperating with the SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door
when the engine is switched off or at very
low speeds. Otherwise, when in transmis-
sion position hork, the automatic
transmission will automatically switch to
park position jand block the wheels.
ROperating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low speeds. Otherwise, when in transmission
position
hork, the automatic transmis-
sion will automatically switch to park posi-
tion jand block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral position
i:
Operating with the SmartKey and Start/Stop
button:
XMake sure that the ignition is switched on.
XMake sure that the vehicle is stationary.
XDepress and hold the brake pedal.
Operating with the Start/Stop button only:
XEngage park position j.
XRelease the brake pedal.
XRemove Start/Stop button from ignition lock
(Ypage 133).
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XDepress and hold the brake pedal.
Operating with the SmartKey and Start/Stop
button:
XShift to neutral i.
XRelease the brake pedal.
XRelease the electric parking brake, if neces-
sary.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wiper blades. This
will prevent smears and reduce wiping noises
caused by residue on the windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
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Maintenance and care

XThoroughly hose down the vehicle with a gen-
tle jet of water.
XDo not point the water jet directly towards the
air inlet.
XUse plenty of water and rinse out the sponge
frequently.
XRinse the vehicle with clean water and dry
thoroughly with a chamois.
XDo not let the cleaning agent dry on the paint-work.
Carefully remove all deposits of road salt as
soon as possible when driving in winter.
Power washers
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Always maintain a distance of at least
11.8 in (30 cm) between the vehicle and the
power washer nozzle. Information about the
correct distance is available from the equip-
ment manufacturer.
Move the power washer nozzle around when
cleaning your vehicle.
Do not aim directly at any of the following:
RTires
RDoor gaps, roof gaps, joints, etc.
RElectrical components
RBattery
RConnectors
RLamps
RSeals
RTrim
RVentilation slots
Damaged seals or electrical components can
lead to leaks or failures.
!Vehicles with decorative film: parts of your
vehicle are covered with a decorative film.
Maintain a distance of at least 27.5 in (70 cm) between the parts of the vehicle covered with
the film and the nozzle of the high pressure
cleaner.
Information about the correct distance is
available from the equipment manufacturer.
Move the power washer nozzle around when
cleaning your vehicle.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 3 m
away from the vehicle.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
Cleaning the paintwork
!Do not affix:
Rstickers
Rfilms
Rmagnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
Scratches, corrosive deposits, areas affected by
corrosion and damage caused by inadequate
care cannot always be completely repaired. In
such cases, visit a qualified specialist workshop.
XRemove dirt immediately, where possible,
while avoiding rubbing too hard.
XSoak insect remains with insect remover and
rinse off the treated areas afterwards.
XSoak bird droppings with water and rinse off
the treated areas afterwards.
XRemove coolant, brake fluid, tree resin, oils,
fuels and greases by rubbing gently with a
cloth soaked in petroleum ether or lighter
fluid.
XUse tar remover to remove tar stains.
XUse silicone remover to remove wax.
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