2017 MERCEDES-BENZ E-CLASS COUPE phone

Re
gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur confirmation, theve hicle data is
sent and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This service outlet will then conta ctyou
within 24hours.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears af ter a cer tain period of time.
Consenting todata transfer for Me rcedes me
connect
Re quirement:
R There is an active breakdown assis tance or
Info call on the multimedia sy stem (→
page 314) or theove rhead control panel
(→ page 314).
If th e breakdown and Mercedes me connect
concier geservices are not activated on
Mercedes me, theDo you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request? mes‐
sage appears. #
Select Yes.
The releva nt vehicle data is sent automati‐
call y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a se rvice call
In cer tain countries you must confirm the data
transfer.
Data transfer red includes thefo llowing: Overview of transfer
red data Service cal
lT ransfer red data
MB Info call
Breakdown assis‐
ta nce call R
current vehicle
location
R vehicle identifica‐
tion number
R service code
R selected data
about thest atus
of theve hicle Mercedes-Benz emer
gency call sy stem Note
s onthe Mercedes-Benz emer gency call
sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from there leva nt contract pa rtner.
Insu fficient network co verage from there leva nt
contract pa rtner may result in an emer gency call
not being transmitted.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made. 316
Multimedia sy stem

Overview of
the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( → page 317) or ma nually (→ page 318). On ly
make emergency calls if you or others are in
need of rescue. Do not make an emergency call
in theev ent of a breakdown or a similar situa‐
tion.
Messages in the multimedia sy stem displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall %
If an emer gency call is una vailable, a mes‐
sage tothis ef fect also appea rsinthe multi‐
function display of the instrument clus ter.
Au tomatic eme rgency call
Re quirements:
R The ignition is switched on.
R The star ter battery has been suf ficiently
ch arge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐
dent, the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R a messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres. R
in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If yo ur vehicle is equipped with an SOS button in
th eove rhead control panel, it flashes until the
emer gency call has been compl eted.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone. Multimedia sy
stem 317

If an emergency call has been initiated:
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R if no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Manual emer gency call #
Ifth eve hicle has an SOS button in theove r‐
head control panel: press and hold the but‐
to nfo r at least one second.
The emer gency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator. R
onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R a message with accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Tr ansmitted data with th e Mercedes-Benz
emer gency call sy stem
The following data is transmitte dto the
Mercedes-Benz emer gency call centre:
R theve hicle's GPS position data
R the last GPS position data on thero ute (a few
hundred metres before the incident)
R direction of tr avel
R vehicle identification number
R theve hicle drive type
R the estimated number of people in theve hi‐
cle
R whe ther Mercedes me connect is available or
not
R whe ther the emer gency call was initiated
manually or automatically 318
Multimedia sy stem

R
the time of the accident
R the language setting on the multimedia sys‐
tem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R the cur rent vehicle position can be called up
R avo ice connection totheve hicle occupants
can be es tablished
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery has suf ficient charge.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Online and Internet functions
Internet connection
Internet connection
restrictions &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Depending on theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (→ page 320).
R Vehicles without a communication mod‐
ule:
- via Blue tooth®
with a data-enabled
mobile phone (→ page 320)
- viaWi-Fi wi tha data-enabled mobile
phone (→ page 320)
- viathete lephone module with SAP Multimedia sy
stem 319

The Internet functions can only be used
toa limi‐
te d deg ree whilst driving.
Internet connection via communication mod‐
ule
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integ rated SIM card.
If th e data volume limit is reached, theav ailabil‐
ity of Mercedes me connect services is limited.
The data volume must be pur chased on
Mercedes me connect.
Setting up an Internet connection via Wi-Fi
Re quirements:
R Activate theWi -Fi function on the multimedia
sy stem (→ page 268).
R Activate theWi -Fi function on theex tern al
device (see the manufacturer's operating
instructions).
R Activate Internet access via Wi-Fi (see the
manufacturer's operating instructions). The Internet connection via
Wi-Fi may be restric‐
te d or not function if:
R the mobile phone is switched off
R mobile data use is deactivated on the mobile
phone
R theWi -Fi function is deacti vated on the multi‐
media sy stem
R theWi -Fi function is deacti vated on theex ter‐
nal device
R Internet access via Wi-Fi is deacti vated on
th eex tern al device
Multimedia sy stem:
, System .
ö Connectivity .
Inter-
net settings .
Search for Wi-Fi networks #
Select networ k. #
Logging in toWi-Fi network (→ page 268).
Setting up an Internet connection via Blue‐
to oth ®
Re quirements:
R Connect a mobile phone tothe multimedia
sy stem via Blue tooth®
(→ page 298). R
Ifyo u use thete lephone module for Internet
functions, yourequ ire a SIM card in thete le‐
phone module or a Blue tooth®
-capable SAP
mobile phone.
To connect via Blu etoo th®
,th e mobile phone
must support one of thefo llowing Blue tooth®
profiles: R DUN (Dial-Up Networking)
R PAN (Personal Area Network)
The Internet connection via Blue tooth ®
may be
re stricted or not function if:
R the mobile phone is switched off
R the mobile phone network co verage is insuf‐
fi cient
R mobile da tause is deactivated on the mobile
phone
R the Blue tooth®
function is switched off on
th e multimedia sy stem and the desired
phone is tobe connec ted via Blue tooth®
R the Blue tooth®
function is switched off on
th e mobile phone and the phone is tobe con‐
nec ted via Blue tooth® 320
Multimedia sy stem

R
neither the mobile phone network nor the
mobile phone allow simultaneous use of a
phone and an Internet connection
R the mobile phone has not been enabled for
Internet access via Blue tooth®
If a mobile phone is connected tothe multimedia
sy stem forth efirs t time via Blu etoo th®
,yo u will
be assis tedth ro ugh the process of setting up an
Internet connection.
The Internet connection can also be confi gured
manually.
Fu rther information can be obtained at http://
www.mercedes-benz.com/connect or from a
Mercedes-Benz service centre.
Multimedia sy stem:
, System .
ö Connectivity .
Inter-
net settings
Blue tooth ®
connection via PAN #
Select the mobile phone.
The Internet connection is es tablished. Blue
tooth ®
connection via DUN #
Select the mobile phone. #
Toselect the predefined access data of
th e mobile phone network pr ovider: select
Predefined settings.
A list of countries appears. #
Select the count ryofyour mobile phone net‐
wo rkprov ider.
The list of available pr oviders appears. #
Select your mobile phone network pr ovider.
When an overview of the pr ovider settings
appears, make the necessary settings. #
Select Confirm settings. #
Tomanually set the access data of the
mobile phone network pr ovider: select
Manual settings.
An ove rview of the pr ovider settings appears. #
Set access data. #
Select Confirm settings.
% Set the access data in accordance with your
data pac kage . Otherwise, additional costs
may occu r.Yo u can contact your mobile phone network pr
ovider toobtain the precise
access data.
Switching the Blu etoo th®
pr ofile
Re quirement:
The mobile phone supports the DUN and PAN
Blu etoo th®
profiles.
Multimedia sy stem:
, System .
ö Connectivity .
Inter-
net settings #
Toswitch from DUN toPAN: select mobile
phone. #
Select ¥. #
Select Change configuration. #
Activate OAutomatic configuration.
The Internet connection is au tomatical lycon‐
fi gured using thePA N Blue tooth®
profile. #
Toswitch from PANto DUN: select mobile
phone. #
Select ¥. #
Select Change configuration . Multimedia sy
stem 321

#
Deactivate ªAutomatic configuration. #
Select Configure settings using COMAND .#
Configure the Internet connection using pre‐
set or manual access data (→ page 320)
Editing the access data
Re quirement:
The mobile phone supports the Blue tooth®
DUN
profile.
Multimedia sy stem:
, System .
ö Connectivity .
Inter-
net settings #
Highlight a mobile phone. #
Select ¥. #
Select Change configuration .#
For mobile phones with PAN and DUN:
select Configure settings using COMAND. #
Configure the Internet connection using pre‐
set or manual access data (→ page 320)Cancelling Internet access permission
for a
mobile phone
Multimedia sy stem:
, System .
ö Connectivity .
Inter-
net settings #
Highlight a mobile phone. #
Select ¥. #
Select Delete configuration. #
Select Yes.
Displaying mobile phone details
Multimedia sy stem:
, System .
ö Connectivity .
Inter-
net settings #
Highlight a mobile phone. #
Select ¥. #
Select Details.
Establishing an Internet connection
Multimedia sy stem:
, Connect #
Forex ample, select zBrowser . %
The multimedia sy stem usually es tablishes
th e Internet connection automaticall y.Ifthe
multimedia sy stem is not connected tothe
Internet, the Internet connection is es tab‐
lished when an Internet application is used. Connection
status Overview of connection
status 1
Displ ayofexisting connection and reception
fi eld stre ngth of the communication module
or of the connected Blue tooth®
device 322
Multimedia sy stem

Displaying
the connection status
Multimedia sy stem:
, System .
ö Connectivity #
Select Internet status .
% When connected via Wi-Fi or a Blu etoo th®
device, the appr oximate data volume trans‐
mit ted is displa yed. The exact values can be
re qu ested from your mobile phone network
pr ov ider. Mercedes-Benz Apps
Calling up Mercedes-Benz Apps
Re
quirements:
R Regis terto use Mercedes-Benz Apps.
R Con firm thege neral term s and conditions.
Multimedia sy stem:
, Connect .
Ú MB Apps #
Select the App.
Fu rther Mercedes-Benz Apps and information
can be obtained at: http://apps.mercedes-
benz.com/apps/ %
The available features are countr y-depend‐
ent.
Licence fees may be applicable.
Using Mercedes-Benz Apps voice control
Re quirements:
R Regis terto use Mercedes-Benz Apps.
R Con firm thege neral term s and conditions.
R The o symbol indicates that a Mercedes-
Benz App can be used via voice control. #
Call up the Mercedes-Benz App
(→ page 323).
The basic menu forth e App is displa yed. #
Touse voice control: select oLanguage. #
Say your question or command.
% Voice control is not available in all countries
and languages. We
b br owser Calling up a
website
Multimedia sy stem:
, Con-
nect .
z Browser .
z Enter URL #
Ente ring a web address #
Tofinish entry and call up a website:
select ¬.
% Websites cann otbe shown while theve hicle
is in motion. Multimedia sy
stem 323