2017 MERCEDES-BENZ C-Class COUPE navigation system

From the remote malfunction diagnosis, the
Mercedes-Benz CustomerAssistance Center
can ascertai nthe nature of the problem
(
Ypage 282).
The Mercedes-Benz CustomerA ssistance Cen-
ter either send saqualified Mercedes-Benz tech-
nicia norm akesarrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
wor kand/o rtowing.
You can find more information in the separate
mbrace manual.
The system has not bee nabletoi nitiate aRoad-
sid eA ssistance call, if:
Rthe indicator lamp for Roadsid eAssistance
cal lbutton Fis flashing continuously.
Rno voice connectio ntothe Mercedes-Benz
CustomerA ssistance Center wa sestab-
lished.
Thisc an occur if the relevant mobile phone net-
wor kisn ot available, for example.
The Call Failed
messag eappears in the mul-
tifunction display.
XTo end acall: press the ~button on the
multifunction steering wheel.
or
XPres sthe corresponding multimedia system
button for ending aphone call.
MB Info cal lbutton
XTo cal lMBInfo: press MB Info cal lbutton :.
Thisi nitiates acalltot he Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info cal lbutton :
flashesw hile the connectio nisbeing made.
The Connecting Call
messag eappears in the multifunction display. The audio output is
muted.
If ac onnectio ncan be made, the Call Con‐
nectedmessageappears in the multifunction
display.
If am obile phone network and GP Sreception
are available, the system transfers data to the
Mercedes-Benz CustomerA ssistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system displa yindicates that a
cal lisa ctive. During the call, yo ucan chang eto
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
Av oice connectio nisestablishedb etween the
Mercedes-Benz CustomerA ssistance Center
and the vehicle occupants.
You receive information abouto perating your
vehicle, aboutt he nearest authorized
Mercedes-Benz Center and abouto ther prod-
ucts and services from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not bee nabletoi nitiate an MB
Info call, if:
Rthe indicator lamp in MB Info cal lbutton ï
is flashing continuously.
Rno voice connectio ntothe Mercedes-Benz
CustomerA ssistance Center wa sestab-
lished.
Thisc an occur if the relevant mobile phone net-
wor kisn ot available, for example.
The Call Failed
messag eappears in the mul-
tifunction display.
XTo en dacall:press the ~button on the
multifunction steering wheel.
or
XPres sthe corresponding multimedia system
button for ending aphone call.
Cal lpriority
Whe nservice calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can stil lbeinitiated .Inthis case ,anemergency
cal lwillt ake priority and overrid eallother active
calls.
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The indicator lamp of the respective button
flashes until the call is ended.
An emergencycall can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding button in the multimedia
system to end the voice call
When acall is initiated, the audio system is
muted.
The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
as afe location.
Downloading destinations
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently start sthe route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
The destination download function is available
if:
Rthe vehicle is equipped with anavigation sys-
tem.
Rthe relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately. You can use the route assistance function even
if the vehicle is not equipped with anavigation
system.
Within the framework of this service, you receive
ap rofessional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search &Send
General notes
To use "Search &Send", your vehicle must be
equipped with mbrace and anavigation system.
Additionally, an mbrace service subscription
must be completed.
"Search &Send" is adestination entr yservice. A
destination address which is found on Google
Maps
®can be transferred via mbrace directly to
your vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://maps.google.com
and enter adestination address into the entry
field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up atransmitted destination
address
XTurn the SmartKey to position 2in the ignition
lock (Ypage 131).
The transmitted destination address is loaded
into the vehicle's navigation system.
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Stowage and features

Adisplay message appears, asking whether
navigation shoul dbestarted.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculate sthe route and subse-
quentlys tarts the route guidance with the
address entered.
If yo uselect No
the address can be stored in
the address book.
If yo uhaves ent more thano ne destination
address, each individual destination must be
confirmeds eparately.
Destination addresse sareloaded in the same
order as the order in which they were sent.
If yo uown multipl eMercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multipl evehicles ar eregistere dunder the
same e-mail address, the destination will be
sent to al lthe vehicles.
Vehicl eremote opening
Youc an us ethe vehicl eremote opening if you
have unintentionall yloc ked your vehicl eand a
replacement SmartKeyisn ot available.
The vehicl ecan be opene dbythe Mercedes-
Benz Customer Assistance Center.
The vehicl ecan be immediatelyo pened
remotel ywithinf ourd aysoft he ignition being
turned off. After thist ime,the remote unlocking
maybed elayedby 15 to 60 minutes. After
30 days ,the vehicl ecan no longerbeo pened
remotely.
The vehicl eremote unlocking feature is availa-
bl eift he relevant mobil ephone network is avail-
able and adatac onnectio nisp ossible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Yo uw illbea sked for your password.
XReturn to your vehicl eatthe time agree dupon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively ,the vehicl ecan be opene dvia:
Rthe Internet, under the "Owners Online "sec-
tion
Rthe telephone applicatio n(e. g. for iPhone®,
Android)
To do this ,you will need your identification num-
ber and password.
Vehicl eremote closing
The vehicl eremote-closing feature can be used
when yo uhavef orgotten to lock the vehicl eand
yo ua re no longer nearby.
The vehicl ecan then be locked by the Mercedes-
Benz CustomerA ssistance Center.
The vehicl ecan be immediately remotely locked
within fourd aysoft he ignition being turne doff.
After this time ,remote closing may be delayed
by 15 to 60 minutes .After 30 days the vehicle
can no longer be locked remotely.
The vehicl eremote closing feature is available if
the relevant mobil ephone network is available
and adatac onnection is possible.
XContact the following service hotlines:
Mercedes-Benz CustomerA ssistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Yo uw illbea sked for your password.
The next time yo uare inside the vehicl eand you
switch on the ignition, the DoorsLocked
Remotelymessage appears in the multifunction
display.
Alternatively, the vehicl ecan be locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rthe telephone application (e .g.for iPhone®,
Android)
To do this ,you will need your identification num-
ber and password.
Stolen vehicle recovery service
If your vehicl ehasbee nstolen:
XNotify the police.
The police will issue anumbere dincident
report.
XThi sn umber will be forwarded to the
Mercedes-Benz CustomerA ssistance Center
together with your PIN.
The Mercedes-Benz CustomerA ssistance
Center then trie stolocate the system. The
Mercedes-Benz CustomerA ssistance Center
contacts yo uand the local la wenforcement
agency if the vehicl eislocated.
However, only the la wenforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activate dfor
longer than 30 seconds ,the Mercedes-Benz
CustomerA ssistance Center is automatically
notified.
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