2017 MERCEDES-BENZ B-Class Owner's Manual

ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number (VIN) when ordering genuine Mercedes-Benz
parts (Y page 282). Operator's Manual
Vehicle equipment
i This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle. Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet. Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
R New Vehicle Limited Warranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
i Should you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you. Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or servicefacilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is likely to cause
death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been subject to repair two or more times, and youhave directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial Service and vehicle operation
23Introduction Z

defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Main-
tenance Booklet on your behalf. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis- tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100(Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet. Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us the "Notification of Used Car Purchase" in the Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100. Vehicle operation outside the USA
If you drive your vehicle abroad, please note that
service facilities or replacement parts may not
be immediately available.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. Please consult an authorized
Mercedes-Benz Center for further information,
or write to the following address:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350 Operating safety
Important safety notes
Important safety notes G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop. G
WARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You 24
Operating safetyIntroduction

should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R you drive too fast over an obstacle, e.g. a
curb, speed bumps or a pothole in the road
R a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no longer withstand the strain they are designed
to.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired, pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Danger of electric shock G
DANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high- voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop. All of the vehicle's high-voltage electrical sys-
tem components are marked with yellow warn-
ing stickers which warn you about high voltages.
The cables of the vehicle's high-voltage electri-
cal system are orange.
When towing a vehicle after an accident, be sure to observe the following sections:
R Transporting the vehicle (Y page 254)
R Towing the vehicle with the front axle raised
(Y page 253)
R Towing a vehicle with both axles on the
ground (Y page 253)
Read the important safety instructions on tow-
ing away (Y page 251).
The ignition must be switched off when carrying out general tasks, such as changing bulbs or
checking the coolant level.
Automatic switching off of the vehicle's high-voltage electrical system If the restraint systems are activated during an
accident, the vehicle's high-voltage electrical
system is automatically deactivated.
This is to ensure that you do not come into con-
tact with high voltage.
Automatic protection from switching
on of the vehicle's high-voltage electri-
cal system The vehicle's high-voltage electrical system is
not activated when the vehicle is started if:
R
a serious electrical insulation malfunction is
detected in the vehicle's high-voltage electri-
cal system
R an electrical connection in the vehicle's high-
voltage electrical system is disconnected Operating safety
25Introduction Z

Automatic switching off of the charging
process The charging process is deactivated automati-
cally if:
R the high-voltage battery is fully charged
The charging process is interrupted automati-
cally if:
R a serious electrical insulation malfunction is
detected in the vehicle's high-voltage electri- cal system
R an electrical connection in the vehicle's high-
voltage electrical system is disconnected
High-voltage switch-off device !
The high-voltage system must only be
switched off at vehicle standstill by specially
trained service engineers. Otherwise the
high-voltage system may be damaged. Your vehicle is equipped with a high-voltage
switch-off device 0043which can be used to
switch off the vehicle's high-voltage electrical
system.
Mobile phone antenna !
It is not permitted to retrofit a mobile phone
antenna.
Trailer tow hitch !
Retrofitting a trailer tow hitch is not permis-
sible.
Warning Vehicles with an electric motor generate much
less driving noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users until it is very close to them, or it may not be heard at all.
This is particularly the case if other road users
have not yet seen your vehicle but are instead
relying on hearing. Drive with particular care,
allowing for the possibility that other road users may behave unpredictably.
The vehicle is equipped with a sound generator.
The sound generator is activated so that other
road users can hear your vehicle better. The
sound generator is activated at speeds of under
20 mph (30 km/ h)and switches off automati-
cally at higher speeds. Declarations of conformity
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions: 1)
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device." Diagnostics connection
The diagnostics connection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop. G
WARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz. 26
Operating safetyIntroduction

G
WARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use loose floormats and do not place floormats on
top of one another.
! If equipment on the diagnostics connection
is used, the starter battery may discharge. Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-
fied specialist workshop. It has the necessary
specialist knowledge, tools and qualifications to correctly carry out the work required on your
vehicle. This is especially the case for work rel-
evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and modifica-
tions
R work on electronic components
R work on the drive system Correct use
If you remove any warning stickers, you or oth-
ers could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driving your vehicle:
R the safety notes in this manual
R technical data for the vehicle
R traffic rules and regulations
R laws and safety standards pertaining to motor
vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi-
ately to have the problem diagnosed and recti-
fied. If the problem is not resolved to your sat-
isfaction, please discuss the problem again with
an authorized Mercedes-Benz Center or, if nec-
essary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590. Operating safety
27Introduction Z

You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual about
the proper operation of your vehicle as well as about possible vehicle damage. Damage to
your vehicle that arises from culpable contra- ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War- ranty. QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under
www.mercedes-benz.de/qr-code. Data stored in the vehicle
Data storage
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
R the vehicle's operating state
R incidents
R malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
R operating conditions of system components,
e.g. fluid levels
R the vehicle's status messages and those of its
individual components, e.g. number of wheelrevolutions/speed, deceleration in move- ment, lateral acceleration, accelerator pedal
position
R malfunctions and defects in important system
components, e.g. lights, brakes
R vehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy- ment, intervention of stability control sys-
tems
R ambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
R assist in recognizing and rectifying malfunc-
tions and defects
R analyze vehicle functions, e.g. after an acci-
dent
R optimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and malfunction data memory.
Services include, for example:
R repair services
R service processes
R warranties
R quality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using special diagnostic testers. More detailed infor-
mation is obtained from it, if required.
After a malfunction has been rectified, the infor-
mation is deleted from the malfunction memory or is continually overwritten.
When operating the vehicle, situations are con-
ceivable in which this technical data, in connec-
tion with other information (if necessary, under
consultation with an authorized expert), could
be traced to a person.
Examples include:
R accident reports
R damage to the vehicle
R witness statements
Further additional functions that have been con- tractually agreed upon with the customer allow
certain vehicle data to be conveyed by the vehi-
cle as well. The additional functions include, for example, vehicle location in case of an emer-
gency. 28
Data stored in the vehicleIntroduction

COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle's
operation, the use of the vehicle in certain sit-
uations, and the location of the vehicle may be
compiled through COMAND or the mbrace sys-
tem.
For additional information please refer to the
COMAND User Manual or the Digital Operator's
Manual and/or the mbrace Terms and Condi-
tions. Event data recorders
This vehicle is equipped with an event data
recorder (EDR). This vehicle is equipped with an
event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an air bag deploy-
ment or hitting a road obstacle, data that will
assist in understanding how a vehicle's systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds
or less.
The EDR in this vehicle is designed to record
such data as:
R How various systems in your vehicle were
operating
R Whether or not the driver and passenger
safety belts were buckled/fastened
R How far (if at all) the driver was depressing the
accelerator and/or brake pedal and
R How fast the vehicle was traveling.
These data can help provide a better under-
standing of the circumstances in which crashes and injuries occur. NOTE: EDR data are recordedby your vehicle only if a non-trivial crash situa-
tion occurs; no data are recorded by the EDR
under normal driving conditions and no personal
data (e.g. name, gender, age and crash location)
are recorded. However, other parties, such as
law enforcement could combine the EDR data
with the type of personally identifying data rou- tinely acquired during a crash investigation.
Access to the vehicle and/or the EDR is needed to read data that is recorded by an EDR, and
special equipment is required. In addition to the
vehicle manufacturer, other parties that have
the special equipment, such as law enforce-
ment, can read the information by accessing the
vehicle or the EDR. EDR data may be used in civil and criminal mat-
ters as a tool in accident reconstruction, acci-
dent claims and vehicle safety. Since the Crash
Data Retrieval CDR tool that is used to extract
data from the EDR is commercially available,
Mercedes-Benz USA, LLC ("MBUSA") expressly
disclaims any and all liability arising from the
extraction of this information by unauthorized
Mercedes-Benz personnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners or, if
the vehicle is leased, without the consent of the
lessee. Exceptions to this representation
include responses to subpoenas by law enforce- ment; by federal, state or local government; in
connection with or arising out of litigation involv-
ing MBUSA or its subsidiaries and affiliates; or,
as required by law.
Warning: The EDR is a component of the
Restraint System Module. Tampering with, alter-
ing, modifying or removing the EDR component may result in a malfunction of the Restraint Sys-
tem Module and other systems.
State laws or regulations regarding EDRs that
conflict with federal regulation are pre-empted. This means that in the event of such conflict, the
federal regulation governs. As of February 2013, 13 states have enacted laws relating to EDRs. Information on copyright
General information
Information on license for free and open-source
software used in your vehicle and its electronic
components is available on the following web-
site:
http://www.mercedes-benz.com/opensource Registered trademarks
R Bluetooth ®
is a registered trademark of Blue-
tooth SIG Inc.
R DTS™ is a registered trademark of DTS, Inc.
R Dolby ®
and MLP™ are registered trademarks
of DOLBY Laboratories.
R BabySmart™, ESP ®
and PRE-SAFE ®
are reg-
istered trademarks of Daimler AG.
R HomeLink ®
is a registered trademark of John-
son Controls. Information on copyright
29Introduction Z

R
iPod ®
and iTunes ®
are registered trademarks
of Apple Inc.
R Logic7 ®
is a registered trademark of Harman
International Industries.
R Microsoft ®
and Windows media ®
are regis-
tered trademarks of Microsoft Corporation.
R SIRIUS ®
is a registered trademark of Sirius
XM Radio Inc.
R HD Radio™ is a registered trademark of iBiq-
uity Digital Corporation.
R Gracenote ®
is a registered trademark of
Gracenote, Inc.
R ZAGAT Survey ®
and related brands are regis-
tered trademarks of Zagat Survey, LLC. 30
Information on copyrightIntroduction