2017 MERCEDES-BENZ B-Class towing

G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the transmission out of park position
P.
R start the vehicle's drive system.
They could also operate the vehicle's equip-
ment. There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children unsupervised in the vehicle.
! While the vehicle is rolling, do not shift the
transmission directly from Dto R, from Rto D
or directly to P.
Do not open the driver's door while the vehi-
cle is in motion. Otherwise, at low speeds in
transmission position Dor R, park position P
is engaged automatically and the electrical
parking brake is applied.
The transmission could be damaged.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
R the electric parking brake must be applied.
R the transmission must be in position P.
R the SmartKey in the ignition lock must be
turned to position 0and removed from the
ignition lock.
R on uphill or downhill gradients, the front
wheels must be turned towards the curb. Switching off the drive system
G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This can affect
the power steering and the brake boosting
effect, for example. You will require consider- ably more effort to steer and brake. There is a
risk of an accident.
Do not switch off the ignition while driving. X
Shift the DIRECT SELECT lever to position P.
X With the SmartKey: turn the SmartKey to
position 0in the ignition lock and remove it.
The immobilizer is activated.
X With the Start/Stop button: press the
Start/Stop button (Y page 109).
The drive system and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to SmartKey position 1. When the
driver's door is open, this corresponds to
SmartKey position 0: "Key removed".
If you switch the engine off with the transmis-
sion in position Ror D, the transmission auto-
matically shifts to N.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove
the SmartKey from the ignition, the transmis-
sion automatically shifts to P.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the transmission automatically shifts to P.
If you want the transmission to remain in neutral N, e.g. when having the vehicle cleaned in an
automatic car wash with a towing system:
X Vehicles with the Start-Stop button:
remove the Start-Stop button from the igni-
tion lock.
X Insert the SmartKey into the ignition lock.
X All vehicles: switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the SmartKey
in the ignition lock. Parking
129Driving and parking Z

i
When you switch off the engine, the last
speed stored is cleared. HOLD function
General notes The HOLD function can assist the driver in the
following situations:
R when pulling away, especially on steep slopes
R when maneuvering on steep slopes
R when waiting in traffic
The vehicle is kept stationary without the driver
having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Important safety notes G
WARNING
When leaving the vehicle, it can still roll away despite being braked by the HOLD function if:
R there is a malfunction in the system or in
the voltage supply.
R the HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant.
R the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
R the battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off the HOLD function and secure the vehicle
against rolling away.
! If the HOLD function is activated, the vehicle
brakes automatically in certain situations.
To prevent damage to the vehicle, deactivate
the HOLD function in the following or other
similar situations:
R when towing the vehicle
R in the car wash
Deactivating the HOLD function (Y page 138).Activation conditions You can activate the HOLD function if:
R the vehicle is stationary
R the engine is running or if it has been auto-
matically switched off by the ECO start/stop
function
R the driver's door is closed or your seat belt is
fastened
R the electric parking brake is released
R the transmission position D,Ror Nis engaged
Activating the HOLD function X
Make sure that the activation conditions are
met.
X Depress the brake pedal.
X Quickly depress the brake pedal further
until 0043appears in the multifunction display.
The HOLD function is activated. You can
release the brake pedal.
i If depressing the brake pedal the first time
does not activate the HOLD function, wait
briefly and then try again.
Deactivating the HOLD function The HOLD function is deactivated automatically
if:
R you accelerate. On vehicles with automatic
transmission: only when the transmission is in
position Dor R.
R the transmission is in position P.
R you depress the brake pedal again with a cer-
tain amount of pressure until 0043disappears
from the multifunction display.
R you secure the vehicle using the electric park-
ing brake.
i After a time, the electric parking brake
secures the vehicle and relieves the service
brake. 138
Driving systemsDriving and parking

X
To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
X After the emergency call, close cover 0043.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button 0044, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by other means.
Roadside Assistance button X
To make a call: press Roadside assistance
call button 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside assistanc but- ton 0043flashes while the call is active. The
Connecting Call
Connecting Call message appears on the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Call
Connected Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R current location of the vehicle
R vehicle identification number
The display of the multimedia system indicates
that a call is active. During the call, you can
change to the navigation menu by pressing the
NAVI button on the multimedia system, for
example.
Voice output is not available in this case. A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y
page 224).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side assistance call, if:
R the 0052 indicator lamp for the Roadside
assistance call button is flashing continu-
ously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net- work is not available, for example.
The Call Call Failed
Failed message appears on the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
MB Info call button X
To make a call: press MB Info call button 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center. Features
221Stowage an d features Z

Information about Service
Resetting the ASSYST PLUS service
interval display !
If the ASSYST PLUS service interval display
has been inadvertently reset, this setting can
be corrected at a qualified specialist work-
shop.
Have service work carried out as described in the Maintenance Booklet. This may otherwise
lead to increased wear and damage to the
major assemblies or the vehicle.
A qualified specialist workshop, e.g. an author-
ized Mercedes-Benz Center, will reset the
ASSYST PLUS service interval display after the
service work has been carried out. You can also obtain further information on maintenance
work, for example.
Special service requirements The specified maintenance interval takes only
the normal operation of the vehicle into
account. Service work will need to be performed
more often if the vehicle is operated under ardu-
ous conditions or increased loads. This can be
the case, for example, when driving frequently in mountainous areas or on poor road surfaces.
In these or similar operating conditions have the interior filter, for example, changed more fre-
quently. Under arduous operating conditions,
the tires must be checked more often. Further
information can be obtained at a qualified spe-
cialist workshop, e.g. an authorized Mercedes-
Benz Center.
Driving abroad An extensive Mercedes-Benz Service network is
also available in other countries. You can obtain further information from any authorized
Mercedes-Benz Center. Care
General notes
H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man- ner. !
For cleaning your vehicle, do not use any of
the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
! Do not park your vehicle for a long period of
time directly after cleaning, particularly after
cleaning the wheel rim with wheel cleaner.
Wheel cleaner can lead to the increased cor-
rosion of the brake discs and pads. Therefore,
drive for a few minutes after cleaning. By
heating up the brakes, the brake discs and
pads dry. The vehicle can then be parked for a long period of time.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! If the HOLD function is activated, the vehicle
brakes automatically in certain situations.
To prevent damage to the vehicle, deactivate the HOLD function in the following or other
similar situations:
R when towing the vehicle
R in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts. 234
CareMaintenance and care

Where will I find...?
Vehicle tool kit
General notes Vehicles with a TIREFIT kit: the TIREFIT kit is
located in the stowage well under the cargo
compartment floor.
Vehicles with a tire-change tool kit: the tire-
change tool kit is in the stowage well under the
cargo compartment floor.
Apart from certain country-specific variations,
the vehicles are not equipped with a tire-change tool kit. Some tools for changing a wheel are
specific to the vehicle. For more information on
which tire changing tools are required and
approved to perform a wheel change on your
vehicle, consult a qualified specialist workshop.
Tools required for changing a wheel may
include, for example:
R Jack
R Wheel chock
R Lug wrench
R Alignment bolt
Vehicles with a TIREFIT kit 0043
Tire inflation compressor
0044 Tire sealant filler bottle
0087 Towing eye
X Open the tailgate.
X Lift the cargo compartment floor upwards
(Y page 214).
X Use the TIREFIT kit (Y page 243) or remove it.
Towing eye 0087is located under tire inflation
compressor 0043. Vehicles with a tire-change tool kit X
Open the tailgate.
X Lift the cargo compartment floor upwards
(Y page 214).
X Remove the tire-change tool kit.
The tire-change tool kit contains:
R Jack
R Lug wrench
R One pair of gloves
R Folding wheel chock Flat tire
Preparing the vehicle
Your vehicle may be equipped with:
R MOExtended tires (tires with run-flat proper-
ties) (Y page 242)
Vehicle preparation is not necessary on vehi-
cles with MOExtended tires
R a TIREFIT kit (Y page 241)
Vehicles equipped with MOExtended tires are
not equipped with a TIREFIT kit at the factory. It
is therefore recommended that you additionally
equip your vehicle with a TIREFIT kit if you mount tires that do not feature run-flat properties, e.g.
winter tires. A TIREFIT kit may be obtained from a qualified specialist workshop.
Information on changing and mounting wheels
(Y page 275).
X Stop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
X Switch on the hazard warning lamps.
X Secure the vehicle against rolling away
(Y page 128).
X If possible, bring the front wheels into the
straight-ahead position.
X Switch off the drive system.
X Vehicles without KEYLESS-GO: remove the
SmartKey from the ignition lock.
X Vehicles with KEYLESS-GO: open the driv-
er's door.
The vehicle electronics now have status 0.
This is the same as the SmartKey having been removed.
X Make sure that the passengers are not endan-
gered as they do so. Make sure that no one is
near the danger area while a wheel is being Flat tire
241Breakdown assistance

X
Switch off the engine of both vehicles.
X Shift the transmission to position P.
X Switch off all electrical consumers.
X Remove battery cover 0043.
X Connect positive terminal 0044on the vehicle with the flat battery to positive terminal 0087of the
donor vehicle using the red jumper cable. Begin with the flat battery.
X Connect negative terminal 0085of the donor vehicle to negative terminal 0083of the vehicle with the
flat battery using the black jumper cable, beginning with donor vehicle's battery 0084.
X Start the engine of the donor vehicle and run it at idling speed.
X Switch on the ignition in the vehicle with the flat battery.
X If the drive system cannot be activated immediately, wait for approximately 60 seconds between
starting attempts.
If the drive system does not start, call a breakdown service.
i Jumper cables and further information regarding jump-starting can be obtained at any qualified
specialist workshop. Towing
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the ignition is switched off
R the brake system or the power steering is
malfunctioning
R there is a malfunction in the power supply
or the vehicle's electrical system
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar. G
WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible gross weight of your vehicle, the:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate (Y page 282).
! When Active Brake Assist or the HOLD func-
tion is activated, the vehicle brakes automat- ically in certain situations. To avoid damage to the vehicle, deactivate these systems in the
following or similar situations:
R when towing the vehicle
R in the car wash
! Make sure that the electric parking brake is
released. If the electric parking brake is faulty,
visit a qualified specialist workshop.
Mercedes-Benz recommends that you use an authorized Mercedes-Benz Center for this
purpose. Towing
251Breakdown assistance Z

!
Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could be
damaged.
! Observe the following points when towing
with a tow rope:
R Secure the tow rope on the same side on
both vehicles.
R Ensure that the tow cable is not longer than
legally permitted. Mark the tow cable in the
middle, e.g. with a white cloth (30 x 30 cm). This will make other road users aware that
the vehicle is being towed.
R Only secure the tow cable to the towing
eye.
R Observe the brake lamps of the towing
vehicle while driving. Always maintain a dis-
tance so that the tow rope does not sag.
R Do not use steel cables or chains to tow
your vehicle. You could otherwise damage
the vehicle.
! Do not use the towing eyes for recovery pur-
poses as this could damage the vehicle. If in
doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high, the vehicles could be damaged.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph
(50km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the front axle must be raised
or the entire vehicle raised and transported.
! Do not tow with sling-type equipment. This
could damage the vehicle.
! To tow vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop button.
The transmission may otherwise shift to posi- tion Pwhen you open the driver's or front-
passenger door, which could damage the
transmission.
Observe the legal requirements for the relevant countries when towing away.
Make sure that no charging cable is plugged in.
The parking lock cannot be released if a charg-
ing cable is plugged in.
It is better to have the vehicle transported than
to have it towed away. If the vehicle can no longer be driven because of
an accident or breakdown, you have the follow-
ing options:
R transporting the vehicle
As a rule, you should have the vehicle trans-
ported.
R towing the vehicle with a tow rope or tow bar
Only tow the vehicle in exceptional cases.
Observe the following notes.
The vehicle may not be towed and must always be transported if:
R the multifunction display is not working
R one of more of the following warning lamps is
lit up:
- Drive system
- 12 V battery
R one or both of the following display messages
have appeared:
- Stop Switch Engine Off
Stop Switch Engine Off
- Service Required Do Not Shift Service Required Do Not Shift
Gears Visit Dealer Gears Visit Dealer
R you have to tow the vehicle over a longer dis-
tance than 30 miles (50 km).
The battery must be connected and charged.
Otherwise, you:
R cannot turn the SmartKey to position 2in the
ignition lock
R cannot release the electric parking brake
R cannot move the transmission to position N
The function of the electric parking brake and
the parking lock is dependent on the on-board
voltage.
If the on-board voltage is low or if there is a sys- tem malfunction:
R the electric parking brake may not be applied
in certain circumstances, or
R the transmission may not be shifted to P
Switch off non-essential consumers, e.g. the
radio.
Disarm the automatic locking feature before the
vehicle is towed (Y page 166). You could other-
wise be locked out when pushing or towing the
vehicle. 252
TowingBreakdown assistance

Installing/removing the towing eye
Installing the towing eye The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers 0043.
X Remove the towing eye from the stowage
space.
The towing eye is located in the stowage well
under the cargo compartment floor.
Vehicles with the TIREFIT kit: the towing eye is
beneath the tire inflation compressor.
X Press the mark on cover 0043inwards in the
direction of the arrow.
X Take cover 0043off the opening.
X Screw in the towing eye clockwise to the stop.
Removing the towing eye X
Unscrew and remove the towing eye.
X Place the towing eye in the stowage well
beneath the cargo compartment floor in the
cargo compartment (Y page 241).
X Vehicles with the TIREFIT kit: put back the tire
inflation compressor. Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 251). X
Vehicles with KEYLESS-GO: use the Smart-
Key instead of the Start/Stop button
(Y page 110).
The transmission automatically shifts to posi-
tion Pwhen you open the driver's or front-
passenger door or when you remove the Smart-
Key from the ignition lock. In order to ensure
that the transmission stays in position Nwhen
towing the vehicle, you must observe the fol-
lowing points:
X Make sure that the vehicle is stationary.
X Turn the SmartKey to position 2in the ignition
lock.
X Depress and hold the brake pedal.
X Shift the transmission to position N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch on the hazard warning lamps
(Y page 89).
X Leave the SmartKey in position 2in the igni-
tion lock.
If the 12 V battery indicator lamp lights up, you must observe the following points:
X Pull over and stop the vehicle safely as soon
as possible, paying attention to road and traf-
fic conditions.
X Shift the transmission to position P.
X Apply the electric parking brake.
i In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination
switch as usual. In this case, only the indicator lamps for the direction of travel flash. After
resetting the combination switch, the hazard
warning lamp starts flashing again. Towing the vehicle with the front axle
raised
Observe the important safety notes when tow-
ing your vehicle with the front axle raised
(Y page 251).
! The ignition must be switched off if the vehi-
cle is being towed with the front axle raised.
Otherwise, ESP ®
may intervene and damage
the brake system. Towing
253Breakdown assistance Z