2017 MAZDA MODEL CX-9 phone

5–59
Interior Features
Audio Set
Deleting a favorite
1. Select the
icon on the home screen
to display the Communication screen.
2. Select
to display the favorites
list.
3. Select
.
4. Select
.
5. Select the contact information which
you would like to delete.
6. Select
.
Changing the display order of your
favorites list
1. Select the
icon on the home screen
to display the Communication screen.
2. Select
to display the favorites
list.
3. Select
.
4. Select
.
5. The contact can be moved after it is
selected.
6. Slide the contact or move it using the
commander switch, then select
.
Changing contact name of your
favorites
1. Select the
icon on the home screen
to display the Communication screen.
2. Select
to display the favorites
list.
3. Select
.
4. Select
.
5. Select the contact to display the
keyboard screen.
6. If a new name is input and
is
selected, the contact name is stored.

NOTE
If the contact is long-pressed when the
favorites list is displayed, the contact
information can be edited (deleted,
moved).

Telephone Number Input
NOTE
Practice this while parked until you are
confi dent you can do it while driving in a
non-taxing road situation. If you are not
completely comfortable, make all calls
from a safe parking position, and only
start driving when you can devote your full
attention to driving.

1. Select the icon on the home screen
to display the Communication screen.
2. When
is pressed, the dial pad
is displayed.
3. Input the telephone number using the
dial pad.
4. Select
to make the call.

Numeral or symbol entry
Use the dial pad.
Long-press the
to input +.
Select
to delete the currently input
value.
Long-press
to delete all input values.
Redial Function
Makes a call to the last person called
(latest person on outgoing call record)
from the mobile phone/vehicle.

1. Press the talk button.
2. Wait for the beep sound.
3. Say: “Redial”

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5–60
Interior Features
Audio Set
Call back Function
Makes a call to the last person who called
your (latest person on incoming call
record) mobile phone/vehicle.

1. Press the talk button.
2. Wait for the beep sound.
3. Say: “Call back”

Mobile 911 (U.S.A./Canada only)
If the vehicle is involved in a moderate
to severe collision, a call is made
automatically to 911 from the connected
device. The “Emergency Assistance Call”
setting must be on.
Refer to Communication Settings on page
5-66 .
CAUTION
Though the system can be set to
not call 911, doing so will defeat
the purpose of the system. Mazda
recommends that the Mobile 911
system remain activated.

NOTE
 


 Mobile 911 is a secondary function
of the audio entertainment system.
Therefore, the mobile 911 function
does not assure that the call is always
made to 911 after an accident occurs.
 


 A Hands-free device must be paired and
connected. The 911 operator can verify
the vehicle's position information using
the Hands-free device GPS if equipped.

1. If the vehicle is involved in a moderate
to severe collision, notifi cation of the
call to 911 is made via audio and screen
display. To cancel the call, press

or hang-up
button within 10 seconds.
2. If
or hang-
up button is not pressed within 10
seconds, the call is made to 911
automatically.

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5–61
Interior Features
Audio Set
Receiving an Incoming Call
When an incoming call is received, the incoming call notifi cation screen is displayed. The
“Incoming Call Notifi cations” setting must be on.
Refer to Communication Settings on page 5-66 .
To accept the call, press the pick-up button on the audio control switch or select
on
the screen.
To reject the call, press the hang-up button on the audio control switch or select
on the
screen.
The following icons are displayed on the screen during a call. Icons which can be used differ
depending on use conditions.

Icon Function

Displays the Communication menu.

Ends the call.

Transferring a call from hands-free to a mobile phone
Communication between the Bluetooth
® unit and a device (mobile phone) is canceled, and
an incoming call will be received by the device (mobile phone) like a standard call.

Transferring a call from a device (mobile phone) to hands-free
Communication between devices (mobile phone) can be switched to Bluetooth
® Hands-
Free.

Mute
The microphone can be muted during a call.
When selected again, the mute is canceled.

To make a 3-way call, select the contacts from the following:

: Call History is displayed.

: The phonebook is displayed.

: The dial pad is displayed. Input the phone number.
The device may be unusable depending on the contractual content.

The call on hold is made to make a 3-way call.
The device may be unusable depending on the contractual content.

Switches the call on hold.

DTMF (Dual Tone Multi-Frequency Signal) Transmission
This function is used when transmitting DTMF via the dial pad. The receiver of a DTMF
transmission is generally a home telephone answering machine or a company's automated
guidance call center.
Input the number using a dial pad.

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5–62
Interior Features
Audio Set
NOTE
 


 If the ignition is switched off during a
hands-free call, the line is transferred
to the device (Mobile phone)
automatically.
 


 If the DTMF code has two or more
digits or symbols, each one must be
transmitted individually.

Call Interrupt
A call can be interrupted to receive an
incoming call from a third party.
When
is selected or the pick-
up button on the steering wheel is pressed,
the current call is held and the system
switches to the new incoming call.
When
is selected, the current
call is ended and the system switches to
the new incoming call (GSM network
only).
When
is selected or the hang-up
button on the steering wheel is pressed, an
incoming call is refused.
NOTE
 


 The function may not be available
depending on the contractual content of
the mobile device.
 


 The function may not be operable
depending on the type of the telephone
network and the mobile device.

Receiving and Replying to
Messages (available only with
E-mail/SMS compatible phones)
SMS (Short Message Service) messages,
and E-mail received by connected devices
can be downloaded, displayed, and played
(read by the system).
Additionally, replies can also be made
to calls and messages in the received
messages.
Downloading messages
Up to 20 new messages can be
downloaded and displayed from a
connected device.
NOTE
For E-mail, 20 messages for each account
can be downloaded.

(Automatic downloading)
The “Auto Download Email” (E-mail)
or “Auto Download Text Message”
(SMS) setting must be on. A message
is downloaded automatically when the
Bluetooth
® unit is connected to the device.
Refer to Communication Settings on page
5-66 .
(Manually downloading)
When the “Auto Download Email”
(E-mail) or “Auto Download Text
Message” (SMS) setting is off, the
message is downloaded using the
following procedure.

1. Select the icon on the home screen
to display the Communication screen.
2. Select
or to display
the Inbox.
3. Select
.
4. Download will be started from the
mobile phone.

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5–66
Interior Features
Audio Set
Communication Settings
Select the icon on the home screen to display the Communication screen.
Select
to change the setting.

Item Setting Function
Bluetooth
® — Go to Bluetooth ® setting menu.
Refer to Bluetooth ® Preparation on page 5-43 .
Incoming Call
Notifi cations On/Off Notifi es when an incoming call is received.
Auto Download Text
Message On/Off Downloads SMS automatically when the Bluetooth
® unit is connected
to the device.
Text Notifi cations On/Off Notifi es when a new SMS is received.
Auto Download
Email
*1 On/Off Downloads E-mail automatically when the Bluetooth
® unit is connected
to the device.
Email Notifi cations On/Off Notifi es when a new Email is received.
Auto Download Call
History On/Off Downloads Call History automatically when the Bluetooth
® unit is
connected to the device.
Auto Download
Contacts
*1 On/Off Downloads the phonebook automatically when the Bluetooth
® unit is
connected to the device.
Ringtone Car/Phone/Off Changes the ringtone setting.
Phone Volume Adjusts using
the slider. Adjusts the conversation volume.
VR and Ringtone Adjusts using
the slider. Adjusts the voice guidance and ringtone volume.
Contacts Display
Order First Name,
Last Name Displays the contact information in alphabetical order of the fi rst name.
Last Name,
First Name Displays the contact information in alphabetical order of the last name.
Edit Preset Messages — Edits the preset message.
Refer to Receiving and Replying to Messages (available only with
E-mail/SMS compatible phones) on page 5-62 .
Emergency Assistance
Call On/Off Mobile Utilizes the Mobile 911 function.
Restore Factory
settings — Initializes all Communication Settings.
*1 Depending on the device, it may be necessary to acquire download permission on the device side.


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5–67
Interior Features
Audio Set
Voice Recognition
Basic Operation Method
Activating Voice Recognition
Press the talk button.
Ending Voice Recognition
Use one of the following methods:
 


 Press the hang-up button.



 Say, “Cancel”.



 Operate the commander switch or the
center display (only when vehicle is
stopped).

Skipping Voice Guidance (for faster
operation)
Press and release the talk button.
Troubleshooting for Voice Recognition
If you do not understand an operation
method while in the voice recognition
mode, say “Tutorial” or “Help”.
Commands useable anytime during
voice recognition
“Go Back” and “Cancel” are commands
which can be used at anytime during voice
recognition.
Returning to previous operation
To return to the previous operation, say,
“Go Back” while in voice recognition
mode.
Cancel
To put the Bluetooth
® Hands-Free system
in standby mode, say, “Cancel” while in
voice recognition mode.
To prevent a deterioration in the voice
recognition rate and voice quality, the
following points should be observed:
 




 The voice recognition cannot be
performed while voice guidance or
the beep sound is operating. Wait
until the voice guidance or the beep
sound is fi nished before saying your
commands.




 Phone related commands are available
only when your phone is connected via
Bluetooth
® . Make sure your phone is
connected via Bluetooth ® before you
operate phone related voice commands.
 


 Music play commands, such as Play
Artist and Play Album can be used only
in USB audio mode.
 


 Do not speak too slowly or loudly (no
loud voice).
 


 Speak clearly, without pausing between
words or numbers.
 


 Dialects or different wording other
than hands-free prompts cannot be
recognized by voice recognition. Speak
in the wording specifi ed by the voice
commands.
 


 It is not necessary to face the
microphone or approach it. Speak the
voice commands while maintaining a
safe driving position.
  Close the windows and/or the moonroof
to reduce loud noises from outside the
vehicle, or turn down the airfl ow of the
climate control system while Bluetooth
®
Hands-Free is being used.
 


 Make sure the vents are not directing air
up towards the microphone.

NOTE
If the voice recognition performance is not
satisfactory.
Refer to Troubleshooting on page 5-73 .

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5–68
Interior Features
Audio Set
Voice Command List
Voice command
When the talk button is pressed and the following command is spoken, the audio or
navigation can be operated. The commands in the () can be omitted. The specifi ed name and
number are put into the {}.
Standard command
Voice command Function
cancel Ends the voice recognition mode.
(go) back Returns to the previous operation.
help Usable commands can be verifi ed.
tutorial Basic voice commands and methods of use can be verifi ed.
(go to) home (screen)/main menu Moves to the home screen.
(go to) communication Moves to the communication screen.
(go to) navigation Moves to the navigation screen.
(go to) entertainment (menu) Moves to the entertainment screen.
(go to) settings Moves to the setting screen.
(go to) favorites Moves to the favorites screen.

Communication (phone) related command
Voice command Function
Call {name in phonebook} (mobile/
home/work/other)
Example: “Call John Mobile” Call to the contact in the downloaded phonebook.
Refer to Making a Call on page 5-57 .
Redial Call to the last contact you called.
Refer to Making a Call on page 5-57 .
Callback Call to the last contact who called you.
Refer to Making a Call on page 5-57 .

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5–73
Interior Features
Audio Set
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.  


 U.S.A. 
 Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
 
 Canada 
 Phone: 800-430-0153 (Toll-free)
 Web: www.mazdahandsfree.ca


 Mexico 
 Center of Attention to Client (CAC)
 Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing
— First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.  Clear “Mazda” stored in the device.
 Perform pairing again.
Unable to perform pairing The Bluetooth ® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth
®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth
® unit

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