2017 MAZDA MODEL CX-9 mileage

6–2
Maintenance and Care
Essential Information
Introduction
Be careful not to hurt yourself when inspecting your vehicle, replacing a tire, or doing some
kind of maintenance such as car washing.
In particular, wear thick work gloves such as cotton gloves when touching areas that
are diffi cult to see while inspecting or working on your vehicle. Doing inspections or
procedures with your bare hands could cause injury.

If you are unsure about any procedure it describes, we strongly urge you to have a reliable
and qualifi ed service shop perform the work, preferably an Authorized Mazda Dealer.

Factory-trained Mazda technicians and genuine Mazda parts are best for your vehicle.
Without this expertise and the parts that have been designed and made especially for your
Mazda, inadequate, incomplete, and insuffi cient servicing may result in problems. This
could lead to vehicle damage or an accident and injuries.

For expert advice and quality service, consult an Authorized Mazda Dealer.

To continue warranty eligibility and to protect your investment, it is your responsibility to
properly maintain your vehicle according to factory recommended schedules outlined in this
manual. As part of this you must keep your maintenance records, receipts, repair orders and
any other documents as evidence this maintenance was performed. You must present these
documents, should any warranty coverage disagreement occur. Failure to do so can result in
your warranty being voided either in whole or in part.

This evidence may consist of the following:
 


 The Mazda Scheduled Maintenance Record, refer to the Warranty Booklet, must be
completely fi lled out showing mileage, repair order number, date for each service, and
signed by a qualifi ed automotive service technician who service vehicles.




 Original copies of repair orders or other receipts that include the mileage and date the
vehicle was serviced. Each receipt should be signed by a qualifi ed automotive service
technician.
 


 For self maintenance, a statement that you completed the maintenance yourself,
displaying mileage and the date the work was performed. Also, receipts for the
replacement parts (fl uid, fi lters, etc.) indicating the date and mileage must accompany this
statement.


NOTE
If you elect to perform maintenance yourself or have your vehicle serviced at a location
other than an Authorized Mazda Dealer, Mazda requires that all fl uids, parts and materials
must meet Mazda standards for durability and performance as described in this manual.


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6–6
Maintenance and Care
Scheduled Maintenance
Chart symbols:
I : Inspect: Inspect and clean, repair, adjust, fi ll up, or replace if necessary.
T : Tighten
Remarks:
*1 The engine oil and fi lter must be changed at least once a year or within 12,000 km (7,500 miles) since last
engine oil and fi lter change. Reset the engine oil data whenever replacing the engine oil regardless of the
message/wrench indicator light display.
*2 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
*4 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*5 If this component has been submerged in water, the oil should be replaced.
*6 Check the tire repair fl uid expiration date every year when performing the periodic maintenance. Replace the
tire repair fl uid bottle with new one before the expiration date.


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6–9
Maintenance and Care
Scheduled Maintenance
*4 If the vehicle is operated in very dusty or sandy areas, clean and if necessary, replace the air fi lter more often
than the recommended intervals.
*5 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
*6 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*7 If this component has been submerged in water, the oil should be replaced.
*8 Check the tire repair fl uid expiration date every year when performing the periodic maintenance. Replace the
tire repair fl uid bottle with new one before the expiration date.




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6–11
Maintenance and Care
Scheduled Maintenance
Maintenance Interval Number of months or kilometers (miles), whichever comes fi rst.
Months 6
12 18 24 30 36 42 48 54 60 66 72
×1000 km 8
16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5
10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air fi lter Replace every 40,000 km (25,000 miles) or 2 years.
Chart symbols:
I : Inspect: Inspect and clean, repair, adjust, fi ll up, or replace if necessary.
R : Replace
L : Lubricate
T : Tighten
Remarks:
*1 Reset the engine oil data whenever replacing the engine oil regardless of the message/wrench indicator light
display.
*2 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
*4 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*5 If this component has been submerged in water, the oil should be replaced.
*6 Check the tire repair fl uid expiration date every year when performing the periodic maintenance. Replace the
tire repair fl uid bottle with new one before the expiration date.


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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you effi ciently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)


If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to fi le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage,
the approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days from the time your
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report
by an impartial technical expert or further investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-12 .

Please help us by providing the following information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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8–11
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you effi ciently and effectively, please help us by providing the following
information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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