2017 MAZDA MODEL CX-5 bluetooth

Voice Recognition
▼Basic Operation Method
Activating Voice Recognition
Press the talk button.
Ending Voice Recognition
Use one of the following methods:
•Press the hang-up button.
•Say, “Cancel”.
•Operate the commander switch or the
centre display (only when vehicle is
stopped).
Skipping Voice Guidance (for faster
operation)
Press and release the talk button.
Troubleshooting for Voice Recognition
If you do not understand an operation
method while in the voice recognition
mode, say “Tutorial” or “Help”.
Commands useable anytime during
voice recognition
“Go Back” and “Cancel” are commands
which can be used at anytime during voice
recognition.
Returning to previous operation
To return to the previous operation, say,
“Go Back” while in voice recognition
mode.
Cancel
To put the Bluetooth
® Hands-Free system
in standby mode, say, “Cancel” while in
voice recognition mode.
To prevent a deterioration in the voice
recognition rate and voice quality, the
following points should be observed:
•The voice recognition cannot be
performed while voi ce guidance or the
beep sound is operating. Wait until
the voice guidance or the beep sound
is finished before saying your
commands.
•Phone related commands are available
only when your phone is connected via
Bluetooth
®. Make sure your phone is
connected via Bluetooth
® before you
operate phone related voice commands.
•Music play commands, such as Play
Artist and Play Album can be used only
in USB audio mode.
•Do not speak too sl owly or loudly (no
loud voice).
•Speak clearly, without pausing between
words or numbers.
•Dialects or different wording other than
hands-free prompts cannot be
recognised by voice recognition. Speak
in the wording specified by the voice
commands.
•It is not necessary to face the
microphone or approach it. Speak the
voice commands while maintaining a
safe driving position.
•Close the windows and/or the sunroof to
reduce loud noises from outside the
vehicle, or turn dow n the airflow of the
air-conditioning system while
Bluetooth
® Hands-Free is being used.
•Make sure the vents are not directing air
up towards the microphone.
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▼Voice Command List
Voice command
When the talk button is pressed and the following command is sp
oken, the audio or
navigation can be operated. The commands in the () can be omitt ed. The specified name and
number are put into the {}.
Standard command
Voice command Function
cancel Ends the voice recognition mode.
go back Returns to the previous operation.
help Usable commands can be verified.
tutorial Basic voice commands and methods of use can be verified .
(go to) home (screen)/main men u Moves to the home screen.
(go to) communication Moves to the communication screen.
(go to) navigation Moves to the navigation screen.
(go to) entertainment (menu) Moves to the entertainment screen.
(go to) settings Moves to the setting screen.
(go to) favourites Moves to the favourites screen.
Communication (phone) related command
Voice command Function
Call {name in phonebook} (mobile/
home/work/other)
Example: “Call John Mobile” Call to the contact in th
e downloaded phonebook.
Refer to Making a Call on page 5-110.
Redial Call to the last contact you called.
Refer to Making a Call on page 5-110.
Callback Call to the last contact who called you.
Refer to Making a Call on page 5-110.
Entertainment (audio) related command
Voice command
FunctionCorresponding audio
source
(Go to/Play) AM (Radio ) Switches the audio source to AM radio. All
(Go to/Play) FM (Radio ) Switches the audio source to FM radio. All
(Go to/Play) Bluetooth (Audio) Switches the audio source to BT a udio.All
(Go to/Play) Aha (Radio) Switches the audio source to Aha™ Radio.A ll
(Go to/Play) Stitcher Switches th e audio source to Stitcher™ Radio.All
(Go to/Play) USB 1 Switches the audio source to USB 1. All
(Go to/Play) USB 2 Switches the audio source to USB 2. All
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Settings
NOTE
Depending on the grade and specification, the screen display may differ.
Select the
icon on the home screen and display the Settings screen.
Switch the tab and select the setting item you want to change.
You can customize settings in the setup display as follows:
Tab Item Function
AD-Disp Height
Brightness Control
Other
Refer to Active Driving Display on page 4-39.
Display Refer to Volume/Display/Sound Controls on page 5-76. Safety Distance Recognitio
n Support System
SBS/SCBS
Other Refer to Personalisation Features on page 9-
12.
Sound Refer to Volume/Display/Sound Controls on page 5-76.
Clock Adjust Time
Displays the currently s
et time is displayed.
Press
to advance the hour /minute, and select to move the hour/minute back.
AM/PM can only be selected with the 12-hour
clock display.
GPS Sync Synchronizes with GPS when turned on.
When turned off, the time can be changed
from “Adjust Time”.
Time Format Changes the display between 12 and 24-hour
clock time.
Time Zone Select When it's not synchr
onized with GPS, select
the region you want to specify.
Daylight Savings Time Turns the daylight savin
g time setting on/off.
When ON, the time advances 1 hour. When
OFF, it returns to normal time.
Ve h i c l e Rain Sensing Wiper
Door Locks
Other Refer to Personalisation Features on page 9-
12.
Devices Bluetooth
Refer to Bluetooth
® Preparation on page 5-98.
Network Management Wi-Fi™ is used to obtain Navi POI/Real Time
Traffic function (Such as gas prices, weather,
nearest restaurant)
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Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service centre.
Phone:
(Germany)
0800 4263 738 (8:00―18:00 Central European Time)
(Except Germany)
00800 4263 7383 (8:00―18:00 Central European Time)
(Worldwide)
49 (0) 6838 907 287 (8:00―18:00 Central European Time)
We b :
http://www.mazdahandsfree.com
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Bluetooth® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―Make sure that the Bluetooth
® de-
vice is compatible with the Blue-
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. If pairing is still not possi-
ble after this, contact an expert re-
pairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognised correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an expert
repairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing inform
ation is updated
when the device OS is updated. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an expert
repairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogramme the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the centre display such as behind or under a
seat, or inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
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•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni-
tion ability will imp
rove if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an expert repairer,
we recommend an Authorised Maz-
da Repairer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognised The Bluetooth
® system is under a
condition in whi ch recognition is
difficult. By carrying out th
e following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mum”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognised Song names cannot be recognised
by voice.
―
You want to skip guidance ―Guidance can be skipped by quickly
pressing and releasing the talk but-
ton.
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Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
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