Cleaning the Interior....................................323
Cleaning the Instrument Panel and Instrument Cluster Lens.........................325
Cleaning Leather Seats..............................326
Repairing Minor Paint Damage.................326
Cleaning the Alloy Wheels.........................327
Vehicle Storage
.............................................327
Wheels and Tires
Tire Sealant and Inflator Kit.......................330
Tire Care
.........................................................337
Using Summer Tires
....................................352
Using Snow Chains......................................352
Tire Pressure Monitoring System
.............353
Changing a Road Wheel.............................357
Technical Specifications
.............................365
Capacities and Specifications
Engine Specifications - 2.0L......................367
Engine Specifications - 3.0L......................368
Motorcraft Parts - 2.0L................................369
Motorcraft Parts - 3.0L
..................................371
Vehicle Identification Number...................372 Vehicle Certification Label.........................372
Transmission Code Designation...............373
Capacities and Specifications - 2.0L.......374
Capacities and Specifications - 3.0L.......379
Audio System
General Information.....................................386
Audio Unit - Vehicles With: Premium AM/
FM/CD
.........................................................387
Media Hub......................................................389
SYNC™ 3
General Information
.....................................390
Home Screen
................................................407
Using Voice Recognition............................408
Entertainment.................................................419
Climate............................................................432
Phone..............................................................436
Navigation......................................................444
Apps
.................................................................454
Settings...........................................................457
SYNC™ 3 Troubleshooting..........................474 Accessories
Accessories....................................................491
Lincoln Protect
Lincoln Protect
..............................................493
Scheduled Maintenance
General Maintenance Information...........495
Normal Scheduled Maintenance
.............499
Special Operating Conditions Scheduled Maintenance.............................................503
Scheduled Maintenance Record..............507
Appendices
End User License Agreement...................527
Type Approvals.............................................546
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Table of Contents
Settings
psi, kPa or BAR
Tire Pressure
Choose your applicable setting - Hold OK to Set
Language
Speedo in km/h
INFORMATION MESSAGES
Note: Depending on the vehicle options
equipped with your vehicle, not all of the
messages will display or be available.
Certain messages may be abbreviated or
shortened depending upon which cluster
type you have. Press the OK button to acknowledge and
remove some messages from the information
display. Other messages will be removed
automatically after a short time.
Certain messages need to be confirmed
before you can access the menus.
Active Park Action
Message
Displayed when the system needs service. Contact your authorized dealer as soon as possible.
Active Park Fault
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Operating AWD Vehicles With Spare
or Mismatched Tires
WARNING
Only use replacement tires and wheels
that are the same size, load index,
speed rating and type (such as P-metric
versus LT-metric or all-season versus
all-terrain) as those originally provided by
Ford. The recommended tire and wheel size
may be found on either the Safety
Compliance Certification Label (affixed to
either the door hinge pillar, door-latch post,
or the door edge that meets the door-latch
post, next to the driver’ s seating position), or
the Tire Label which is located on the B-Pillar
or edge of the driver’ s door. If this
information is not found on these labels, then
you should contact your authorized dealer
as soon as possible. Use of any tire or wheel
not recommended by Ford can affect the
safety and performance of your vehicle,
which could result in an increased risk of loss
of vehicle control, vehicle rollover, personal
injury and death. A spare tire of a different size other than the
tire provided should never be used. The
AWD system may disable automatically and
enter front-wheel drive only mode to protect
driveline components if a non-full sized tire
is installed. This condition may display an
AWD OFF message in the information
display. If there is an AWD OFF message in
the information display from using a non-full
sized spare tire, this indicator should turn off
after reinstalling the repaired or replaced
normal road tire and cycling the ignition off
and on. It is recommended to reinstall the
repaired or replaced road tire as soon as
possible.
Major dissimilar tire sizes between the front
and rear axles (for example, 17 inch low
profile tires on the front axle and 22 inch high
profile tires on the rear axle) could cause the
AWD system to stop functioning and default
to front-wheel drive or damage the AWD
system. However, the AWD system is
capable of tolerating any combination of new
and worn tires of the same original tire size.
For example, using 3 worn tread tires and 1
new tread tire all of the same original tire
size, can be tolerated by the AWD system. Driving In Special Conditions With All-
Wheel Drive (AWD)
AWD vehicles are equipped for driving on
sand, snow, mud and rough roads and have
operating characteristics that are somewhat
different from conventional vehicles, both on
and off the highway.
When driving at slow speeds in deep sand
under high outside temperatures, use a low
gear when possible. Lower gear operation
will maximize the engine and transmission
cooling capability.
Under severe operating conditions, the A/C
may cycle on and off to protect overheating
of the engine.
Basic operating principles in special
conditions
•
Drive slower in strong crosswinds which
can affect the normal steering
characteristics of your vehicle.
• Be extremely careful when driving on
pavement made slippery by loose sand,
water, gravel, snow or ice.
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(If Equipped)
acceleration or braking which could result
in an increased risk of loss of vehicle
control, vehicle rollover and/or personal
injury. Use all available road surface to
return the vehicle to a safe direction of
travel.
• In the event of an emergency stop, avoid
skidding the tires and do not attempt any
sharp steering wheel movements.
• If the vehicle goes from one type of
surface to another (that is, from concrete
to gravel) there will be a change in the
way the vehicle responds to a maneuver
(steering, acceleration or braking). Again,
avoid these abrupt inputs.
Sand
Most of the time traction control improves
tire traction by managing wheel slip through
Brake, Engine, and AWD calibrations.
However, during low speed driving, disabling
traction control in deep sand can help keep
the wheels moving to maintain vehicle
momentum. When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Avoid reducing the tire pressures but shift
to a lower gear and drive steadily through
the terrain. Apply the accelerator slowly and
avoid spinning the wheels.
Do not drive your vehicle in deep sand for
an extended period of time. This could cause
the AWD system to overheat and default to
front-wheel drive. If this occurs, an AWD OFF
message displays in the information display.
To resume normal AWD function as soon as
possible, stop the vehicle in a safe location
and stop the engine for at least 10 minutes.
After the engine has been restarted and the
AWD system has adequately cooled, the
AWD OFF message turns off and normal
AWD function returns. In the event the
engine is not stopped, the
AWD OFF
message turns off when the system cools
and normal AWD function returns.
When driving at slow speeds in deep sand
under high outside temperatures, use L (Low)
gear when possible. L (Low) gear operation
will maximize the engine and transmission
cooling capability. Under severe operating conditions, the A/C
may cycle on and off to protect overheating
of the engine.
Avoid excessive speed because vehicle
momentum can work against you and cause
the vehicle to become stuck to the point that
assistance may be required from another
vehicle. Remember, you may be able to back
out the way you came if you proceed with
caution.
Mud and Water
If you must drive through high water, drive
slowly. Traction or brake capability may be
limited.
When driving through water, determine the
depth; avoid water higher than the bottom
of the wheel rims (for cars) or the bottom of
the hubs (for trucks) (if possible) and proceed
slowly. If the ignition system gets wet, the
vehicle may stall.
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(If Equipped)
If your vehicle loses electrical power while
you are driving, electric power steering
assistance is lost. The steering system still
operates and you can steer your vehicle
manually. Manually steering your vehicle
requires more effort.
Extreme continuous steering may increase
the effort required for you to steer your
vehicle. This increased effort prevents
overheating and permanent damage to the
steering system. You do not lose the ability
to steer your vehicle manually. Typical
steering and driving maneuvers allow the
system to cool and return to normal
operation.
Steering Tips
If the steering wanders or pulls, check for:
•
Correct tire pressures.
• Uneven tire wear.
• Loose or worn suspension components.
• Loose or worn steering components.
• Improper vehicle alignment. Note:
A high crown in the road or high
crosswinds may also make the steering
seem to wander or pull.
Adaptive Learning
The electronic power steering system
adaptive learning helps correct road
irregularities and improves overall handling
and steering feel. It communicates with the
brake system to help operate advanced
stability control and accident avoidance
systems. Additionally, whenever the battery
is disconnected or a new battery installed,
you must drive your vehicle a short distance
before the system relearns the strategy and
reactivates all systems.
PRE-COLLISION ASSIST WARNINGS
At all times, you are responsible for
controlling your vehicle, supervising
the system and intervening, if required.
Failure to take care may result in the loss of
control of your vehicle, serious personal
injury or death. WARNINGS
The system does not detect cyclists,
animals, pedestrians at night or
vehicles that are driving in a different
direction. Failure to take care may result in
the loss of control of your vehicle, serious
personal injury or death. The system does not operate during
hard acceleration or steering. Failure
to take care may lead to a crash or personal
injury. The system may fail or operate with
reduced function during cold and
severe weather conditions. Snow, ice, rain,
spray and fog can adversely affect the
system. Keep the front camera and radar free
of snow and ice. Failure to take care may
result in the loss of control of your vehicle,
serious personal injury or death. In situations where the vehicle camera
has limited detection capability, this
may reduce system performance. These
situations include but are not limited to direct
or low sunlight, vehicles at night without tail
lights, unconventional vehicle types,
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Driving Aids
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•
Do not tow a trailer until you drive your
vehicle at least 1000 miles (1600
kilometers).
• Consult your local motor vehicle laws for
towing a trailer.
• See the instructions included with towing
accessories for the proper installation
and adjustment specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
• If you use a rental trailer, follow the
instructions the rental agency gives you.
You can find information on load
specification terms found on the tire label
and Safety Compliance label as well as
instructions on calculating your vehicle's load
in the Load Carrying chapter. See Load Limit
(page 244).
Remember to account for the trailer tongue
weight as part of your vehicle load when
calculating the total vehicle weight. Hitches
Do not use a hitch that either clamps onto
the bumper or attaches to the axle.
Distribute the trailer load so 10-15% of the
total trailer weight is on the tongue.
Safety Chains
Note:
Never attach safety chains to the
bumper.
Always connect the safety chains to the hook
retainers of your vehicle hitch.
To connect the safety chains, cross them
under the trailer tongue and allow enough
slack for turning tight corners. Do not allow
the chains to drag on the ground.
Trailer Brakes WARNING
Do not connect a trailer's hydraulic
brake system directly to your vehicle's
brake system. Your vehicle may not have
enough braking power and your chances of
having a collision greatly increase. Electric brakes and manual, automatic or
surge-type trailer brakes are safe if you install
them properly and adjust them to the
manufacturer's specifications. The trailer
brakes must meet local and federal
regulations.
The rating for the tow vehicle's braking
system operation is at the gross vehicle
weight rating, not the gross combined
weight rating.
Separate functioning brake systems are
required for safe control of towed vehicles
and trailers weighing more than 1500
pounds (680 kilograms) when load.
Trailer Lamps
WARNING
Never connect any trailer lamp wiring
to the vehicle's tail lamp wiring; this
may damage the electrical system resulting
in fire. Contact your authorized dealer as
soon as possible for assistance in proper
trailer tow wiring installation. Additional
electrical equipment may be required. 252
MKZ (CC9) Canada/United States of America, enUSA, First Printing Towing
Note:
Do not use household cleaning
products or glass cleaners, which can stain
and discolor the fabric and affect the flame
retardant abilities of the seat materials.
For fabric, carpets, cloth seats, safety belts
and seats equipped with side airbags:
• Remove dust and loose dirt with a
vacuum cleaner.
• Remove light stains and soil with
Motorcraft Professional Strength Carpet
& Upholstery Cleaner. For grease or tar stains:
•
Spot clean the area with Motorcraft Spot
and Stain Remover (Motorcraft
Multi-Purpose Cleaner in Canada).
• If a ring forms on the fabric after spot
cleaning, clean the entire area
immediately (but do not oversaturate) or
the ring will set.
Cleaning Alcantara Microfiber Cloth
Fabric (If Equipped)
Note: Alcantara microfiber cloth fabric is
made of polyester microfiber with
micro-porous polyurethane. Using
commercially available fabric cleaners can
cause permanent damage. Note:
Do not use commercially available
leather and vinyl cleaning products on
Alcantara microfiber cloth fabric.
Note: Some vehicles may have Alcantara
microfiber cloth fabric on the seats,
headliner, floor mats and door panels.
Depending on the type of stain, use water,
lemon juice or pure ethyl alcohol when
cleaning. For cleaning Alcantara microfiber
cloth, refer to the following chart: Cleaning Procedure
Type of Stain
Use lukewarm water and rinse by dabbing with clean water.
Fruit juice, jam, jelly, syrup or ketchup.
Use cold water and rinse by dabbing with clean water. Avoid warm
water because it makes these substances coagulate.
Blood, egg, excrement or urine.
Use lukewarm water. If the color remains, treat with lemon juice and
then rinse.
Liquor, alcoholic beverages, wine, beer, cola and tea.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Vehicle Care
3. Snap the back cover back into place.
4.
Wrap the dual purpose hose (black tube)
around the channel on the bottom of the
housing/casing. 5.
Wrap the power cord around the housing
and stow the accessory power plug into
its storage area.
Note: If you experience any difficulties with
the removal or installation of the sealant
canister, consult your authorized Ford dealer
for assistance.
Check and record the sealant compound’ s
use-by date and make sure that it is replaced
with a fresh canister after this date. The
use-by date is on a label located on the
sealant canister and can be seen through
the rectangular viewing window on the
bottom of the kit. Replace the sealant
canister if not used after four years. TIRE CARE
Important information for 245/40R19
low-profile tires and wheels If your
vehicle is equipped with 245/40R19
tires, they are low-profile tires. These
tires and wheels are designed to give
your vehicle a sport appearance. With
low-profile tires, you may notice an
increase in road noise and faster tire
wear, depending on road conditions and
driving styles. Due to their design,
low-profile tires and wheels are more
prone to road damage from potholes,
rough or unpaved roads, car wash rails
and curb contact than standard tires and
wheels.
Note: Your vehicle ’s warranty does not
cover these types of damage. Tires
should always be kept at the correct
inflation pressures and extra caution
should be taken when operating on
rough roads to avoid impacts that could
cause wheel and tire damage.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Wheels and TiresE175988 E175989 E175990