2017 LINCOLN MKZ HYBRID Owners Manual

A. Negative prong (–)
B. Positive prong (+)
Note:
In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.
Note: Remove the red cap from the positive
prong (B) on your vehicle before connecting
the cables. 1. Connect the positive (+) jumper cable to
the positive (+) prong (B) of the
discharged battery. 2.
Connect the other end of the positive (+)
cable to the positive (+) terminal of the
assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting
battery.
4. Make the final connection of the negative
(-) cable to the negative (-) prong (A) of
your vehicle.
Note: Do not attach the negative (-) cable to
fuel lines, engine rocker covers, the intake
manifold or electrical components as
grounding points. WARNING
Do not connect the end of the second
cable to the negative (-) terminal of the
battery to be jumped. A spark may cause an
explosion of the gases that surround the
battery. Ensure that the cables are clear of fan
blades, belts, moving parts of both engines,
or any fuel delivery system parts.
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Jump Starting
1. Start the booster vehicle and press the
accelerator pedal moderately.
2. Start the disabled vehicle. Check the instrument cluster for the Ready to Drive
light as the gasoline engine may not start,
but the electric motor may be running.
3. Once you start the disabled vehicle, run both vehicles for an additional three
minutes before disconnecting the jumper
cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
Note: In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery. 1. Remove the jumper cable from the
ground metal surface. 2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle's battery.
After disconnecting the jumper cables, let
the disabled vehicle sit in Ready to Drive
mode for several minutes to charge the 12V
battery. The disabled vehicle can charge the
12V battery even if the gasoline engine may
be off. The 12V battery will receive power
from the high-voltage battery instead.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric Vehicles
Equipped With High Voltage Batteries
(Vehicle Owner/Operator/General Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving an
electric vehicle (EV) or hybrid-electric
vehicle (HEV):
•
Always assume the high-voltage battery
and associated components are
energized and fully charged.
• Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards. •
Venting/off-gassing high-voltage battery
vapors are potentially toxic and
flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle Information and General Safety
Practices
• Know the make and model of your
vehicle.
• Review the owner’ s manual and become
familiar with your vehicle ’s safety
information and recommended safety
practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service. Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require the
same response for an electric or
hybrid-electric vehicle.
If possible
•
Move your car to a safe, nearby location
and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the parking
brake, turn off the vehicle, activate the
hazard lights, and move your key(s) at
least 16 feet (5 meters) away from the
vehicle.
Always
• Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Do not touch exposed electrical
components or the engine compartment,
as a shock hazard may exist.
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•
Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell
them that the vehicle involved is an
electric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Remain a safe distance from the vehicle
and try to stay clear of the smoke.
• Stay out of the roadway and stay out of
the way of any oncoming traffic while
awaiting the arrival of emergency
responders. Post-Incident
•
Do not store a severely damaged vehicle
with a lithium-ion battery inside a
structure or within 50 feet (15 meters) of
any structure or vehicle.
• Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).
• For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps to
secure and discharge the high-voltage
battery.
• For vehicles in Canada, notify Ford Motor
Company 1-800-565-3673 (then follow
the prompts on the voice response
menu), an authorized Ford dealer or
service center as soon as possible as
there may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear gurgling
or bubbling from the high-voltage battery. POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
•
You press the hazard control button.
• You press the panic button on the remote
entry transmitter (if equipped).
• Your vehicle runs out of power.
Spinout Detection
If a spinout is detected, the vehicle comes
to a stop and the hazard warning flashers
come on. A message that states the spinout
hazards are activated will appear on the
instrument cluster. The message may not
appear if your vehicle runs out of power.
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Once the hazard warning flashers have been
activated, you can turn them off by:
•
Pressing the hazard warning flasher
button.
• Pressing the remote control unlock
button.
• Pressing the remote control panic button.
• Cycling the ignition on and off twice. TRANSPORTING THE VEHICLE If you need to have your vehicle towed,
contact a professional towing service, or if
you are a member of a roadside assistance
program, your roadside assistance service
provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Lincoln
Motor Company has not approved a slingbelt
towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other
means.
Lincoln Motor Company produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures for your vehicle.
It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the front
wheels off the ground. When towing in this
manner, the rear wheels can remain on the
ground.
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Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the transmission.
Towing an all-wheel drive vehicle requires
that all wheels be off the ground, such as
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission, all-wheel drive system and
vehicle.
TOWING POINTS
Due to local market requirements in some
countries, some vehicles may be equipped
with a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-in
recovery hook, it is located with the spare
tire kit.
Installing the Recovery Hook
There is an installation point for the recovery
hook located behind the fascia.
Note:
The screw-in recovery hook has a
left-hand thread. Turn it counterclockwise to
install it. Make sure that the recovery hook
is fully tightened. Remove the recovery hook cover by prying
it off at the notch with a screwdriver or similar
object.
Note:
Use a soft cloth to cover the prying
tool. This helps prevent scratch marks to the
vehicle's paint.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line provides warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs are made
using Lincoln or Motorcraft parts, or
remanufactured or other parts that are
authorized by Lincoln.
Away From Home
If you are away from home when your vehicle
needs service, contact the Lincoln Client
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.
In the United States:
Mailing address
Lincoln Motor Company
Client Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-521-4140
TDD for the hearing impaired:
1-800-232-5952 Web Address
www.LincolnOwner.com
These are some of the items that can be
found online:
• United States dealer locator by Dealer
Name, City, State or ZIP Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Lincoln Extended Service Plans.
• Lincoln Original Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship Centre
Lincoln Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Web Address
www.LincolnCanada.com
Online Resources
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer. 2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification on Lincoln Motor Company policies,
please contact the Lincoln Client
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Client Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Lincoln in writing before pursuing remedies
under your state ’s warranty laws. Lincoln is
also allowed a final repair attempt in some
states. In the United States, a warranty dispute must
be submitted to the BBB AUTO LINE before
taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by
state law, before pursuing replacement or
repurchase remedies provided by certain
state laws. This dispute handling procedure
is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s applicable
express warranty after a reasonable number
of attempts, the manufacturer shall be
required to either replace the vehicle with
one substantially identical or repurchase the
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