2017 LINCOLN MKX troubleshooting

Introduction
About This Manual............................................7
Symbols Glossary
..............................................7
Data Recording
..................................................9
California Proposition 65
...............................12
Perchlorate........................................................12
Lincoln Automotive Financial Services
.........................................................12
Replacement Parts Recommendation........13
Special Notices
.................................................13
Mobile Communications Equipment
...........14
Export Unique Options...................................14
Environment
Protecting the Environment..........................16
Child Safety
General Information
........................................17
Installing Child Restraints
..............................19
Booster Seats
..................................................28
Child Restraint Positioning
............................31
Child Safety Locks..........................................32 Seatbelts
Principle of Operation....................................34
Fastening the Seatbelts................................35
Seatbelt Height Adjustment.........................39
Seatbelt Warning Lamp and Indicator
Chime
............................................................39
Seatbelt Reminder..........................................40
Child Restraint and Seatbelt Maintenance................................................42
Seatbelt Extension
..........................................43
Personal Safety System ™
Personal Safety System ™
..............................44
Supplementary Restraints System
Principle of Operation...................................45
Driver and Passenger Airbags....................46
Front Passenger Sensing System..............48
Side Airbags
......................................................51
Driver and Passenger Knee Airbags.........52
Safety Canopy™
...............................................52
Crash Sensors and Airbag Indicator
..........53 Airbag Disposal
...............................................55
Keys and Remote Controls
General Information on Radio Frequencies.................................................56
Remote Control
...............................................57
Replacing a Lost Key or Remote Control..........................................................60
MyKey™
Principle of Operation....................................61
Creating a MyKey...........................................62
Clearing All MyKeys.......................................63
Checking MyKey System Status
.................65
Using MyKey With Remote Start Systems........................................................66
MyKey Troubleshooting
................................66
Doors and Locks
Locking and Unlocking
.................................68
Manual Liftgate
................................................72
Power Liftgate..................................................74
Keyless Entry
....................................................77
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MKX (CD9) Canada/United States of America, enUSA, First Printing Table of Contents

Automatic Transmission Fluid Check - 2.7L
EcoBoost™/3.7L..........................................319
Brake Fluid Check.........................................321
Washer Fluid Check....................................322
Fuel Filter
........................................................322
Changing the 12V Battery..........................322
Checking the Wiper Blades.......................324
Changing the Wiper Blades......................324
Adjusting the Headlamps..........................325
Changing a Bulb
...........................................326
Bulb Specification Chart.............................327
Changing the Engine Air Filter.................330
Vehicle Care
General Information......................................331
Cleaning Products
.........................................331
Cleaning the Exterior...................................332
Waxing.............................................................333
Cleaning the Engine
....................................333
Cleaning the Windows and Wiper Blades.........................................................334
Cleaning the Interior....................................334
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................336 Cleaning Leather Seats...............................337
Repairing Minor Paint Damage
.................337
Cleaning the Wheels...................................337
Vehicle Storage
.............................................338
Body Styling Kits...........................................340
Wheels and Tires
General Information
......................................341
Tire Sealant and Inflator Kit.......................343
Tire Care
.........................................................350
Using Summer Tires
....................................365
Using Snow Chains
......................................366
Tire Pressure Monitoring System
.............367
Changing a Road Wheel..............................371
Technical Specifications
..............................377
Capacities and Specifications
Engine Specifications - 2.7L EcoBoost™..................................................379
Engine Specifications - 3.7L......................380
Motorcraft Parts - 2.7L EcoBoost™
.............381
Motorcraft Parts - 3.7L.................................382
Vehicle Identification Number
..................383 Vehicle Certification Label
.........................383
Transmission Code Designation
..............384
Capacities and Specifications - 2.7L EcoBoost™..................................................385
Capacities and Specifications - 3.7L........392
Audio System
General Information.....................................399
Audio Unit
......................................................400
Media Hub
.....................................................402
SYNC™ 3
General Information
.....................................403
Home Screen.................................................421
Using Voice Recognition............................422
Entertainment
................................................433
Climate............................................................446
Phone..............................................................450
Navigation......................................................458
Apps .................................................................
468
Settings...........................................................472
SYNC™ 3 Troubleshooting..........................488
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MKX (CD9) Canada/United States of America, enUSA, First Printing Table of Contents

USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with non
Ford-approved, aftermarket remote start
systems. If you choose to install a remote
start system, see an authorized dealer for a
Ford-approved remote start system.
MYKEY TROUBLESHOOTING Potential Causes
Condition
I cannot create a MyKey. •The key or transmitter used to start the vehicle does not have admin privileg\
es.
• The key or transmitter used to start the vehicle is the only admin key (there always has to be at
least one admin key).
• Vehicles with keyless start: The keyless start transmitter is not placed in the backup position.
See Starting a Gasoline Engine (page 168).
• SecuriLock passive anti-theft system is disabled or in unlimited mode.
• The key or transmitter used to start your vehicle does not have admin privile\
ges.
• No MyKeys are created.
See Creating a MyKey (page 62).
I cannot program the configurable
settings.
•The key or transmitter used to start your vehicle does not have admin privile\
ges.
• No MyKeys are created.
See Creating a MyKey (page 62).
I cannot clear the MyKeys.
Purchase a new key from an authorized dealer.
I lost the only admin key.
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MKX (CD9) Canada/United States of America, enUSA, First Printing MyKey™

The system determines the clearance to the
front and rear of your vehicle and
automatically steers your vehicle out of a
parallel parking space (hands-free) while you
control the accelerator, gearshift and brakes.
The system visually and audibly guides you
to enter traffic.
After the system has directed your vehicle
past the adjacent vehicle or object, it guides
you to take control of the steering to
complete the exit from the parking spot.
Note:
If the clearance in front of your vehicle
allows easy departure, the Parallel Park Out
Assist feature might not be available.
Note: You are responsible for controlling
your vehicle and making sure the path is
clear prior to pulling into traffic. Note:
This system is not intended to assist
in exiting perpendicular parking spaces,
damages to your vehicle may occur.
Note: If your vehicle speed exceeds 6 mph
(10 km/h) or the maneuver is interrupted
(driver input), the system switches off and
you need to take full control of your vehicle.
Deactivating the Active Park Assist
Feature
Manually deactivate the system by:
• Pressing the active park assist button
during an active maneuver.
• Grabbing the steering wheel during an
active maneuver. •
Driving above approximately
22 mph
(35 km/h) for 30 seconds during an active
park search.
• Driving above approximately
6 mph
(10 km/h) during automatic steering.
• Switching off the traction control system.
Certain vehicle conditions can also
deactivate the system, such as:
• Traction control has activated.
• There is an anti-lock brake system
activation or failure.
If a problem occurs with the system, a
warning message displays accompanied by
a tone. Occasional system messages may
occur in normal operation. For recurring or
frequent system faults, contact an authorized
dealer to have your vehicle serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space.
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MKX (CD9) Canada/United States of America, enUSA, First Printing Parking Aids

•
Low
• Normal
• High
System Display When you switch on the system, an overhead
graphic of a vehicle with lane markings will
display in the information display. If you
select aid mode when you switch on the
system, a separate white icon will also
appear or in some vehicles arrows will
display with the lane markings. When you switch off the system, the lane
marking graphics will not display.
While the system is on, the color of the lane
markings will change to indicate the system
status.
Gray: Indicates that the system is temporarily
unable to provide a warning or intervention
on the indicated side(s). This may be
because:
•
Your vehicle is under the activation
speed.
• The turn indicator is active.
• Your vehicle is in a dynamic maneuver.
• The road has no or poor lane markings
in the camera field-of-view.
• The camera is obscured or unable to
detect the lane markings due to
environmental conditions (significant sun
angles, shadows, snow, heavy rain or
fog), traffic conditions (following a large
vehicle that is blocking or shadowing the
lane), or vehicle conditions (poor
headlamp illumination). See Troubleshooting for additional
information.
Green: Indicates that the system is available
or ready to provide a warning or intervention,
on the indicated side(s).
Yellow: Indicates that the system is providing
or has just provided a lane keeping aid
intervention.
Red: Indicates that the system is providing
or has just provided a lane keeping alert
warning.
The system can be temporarily suppressed
at any time by the following:
• Quick braking.
• Fast acceleration.
• Using the turn signal indicator.
• Evasive steering maneuver.
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MKX (CD9) Canada/United States of America, enUSA, First Printing Driving AidsE151660

Troubleshooting
Why is the feature not available (line markings are gray) when I can s\
ee the lane markings on the road?
Vehicle speed is outside the operational range of the feature
Sun is shining directly into the camera lens
Quick intentional lane change
Staying too close to the lane marking
Driving at high speeds in curves
The last Alert warning or Aid intervention occurred a short time ago
Ambiguous lane markings (mainly in construction zones)
Rapid transition from light to dark or vice versa
Sudden offset in lane markings
ABS or AdvanceTrac activation
Camera blockage due to dirt, grime, fog, frost or water on the windshield
Driving too close to the vehicle in front of you
Transitioning between no lane markings to lane markings or vice versa
Standing water on the road
Faint lane markings (partial yellow lane markings on concrete roads)
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MKX (CD9) Canada/United States of America, enUSA, First Printing Driving Aids

To install the update in your vehicle, remove
anything that is plugged in the USB ports on
the media hub and plug in the USB drive
containing the update. When the USB drive
is plugged in, the installation should begin
immediately. After a successful installation,
the update is available the next time the
vehicle is started.
Please reference the website for any further
actions.
Updating Over Wi-Fi
To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.
To connect your system to Wi-Fi, select: Menu Item
Settings
Wi-Fi You can then select your Wi-
Fi network. You may have
to enter the security code if
the network is secured. The
system confirms when it has
connected to the network.
Available Wi-
Fi Networks
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature. If
you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 472). You can also perform a
master reset. See SYNC™ 3 Troubleshooting
(page 488). If you would like to switch this feature on
later, select: Menu Item
Settings
General From this menu, you can
enable automatic updates.
If you have not done so
already, the system prompts
you to set up a Wi-Fi
connection when you
enable this feature.
Automatic
System
Updates
When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time. Software
downloads can take place for up to 30
minutes after you have switched your vehicle
off. The updates do not interrupt the normal
use of your SYNC 3 system. If a download
does not complete for any reason, the
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree
foliage and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring Signal
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3