2017 LINCOLN MKX troubleshooting

Troubleshooting tips
Action
Cause
Message
Contact SIRIUS at 1-888-539-7474 to subscribe to
the channel, or tune to another channel.
Your subscription does not include this channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
Satellite acquiring signal\b
No action required. The process may take up to
three minutes.
Update of channel programming in progress.
Updating\b
Contact SIRIUS at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call 1-888-539-7474
Use the channel guide to turn off the Lock or Skip
function on that station.
All the channels in the selected category are either
skipped or locked.
None found. Check channel guide.
No action required.
SIRIUS has updated the channels available for your
vehicle.
SIRIUS Subscription updated
HD Radio ™ Information (If Available)
Note: This feature may not be available in
all markets.
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 472). Note:
HD Radio broadcasts are not available
in all markets.
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

When HD Radio broadcasts are active, you can access the following functions:
Action and description
Message
Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot
until the sound returns. There is a brief mute while the radio saves the\
station. Sound returns
when the channel saves. When switching to an HD2 or HD3 memory preset, t\
he sound mutes
before the digital audio plays, because the system has to reacquire the \
digital signal.
Presets
Note: As with any station you save, you cannot access the saved station if your vehicle is outside the sta\
tion’ s reception area.
HD Radio Reception and Station Troubleshooting Potential reception issues
If you are listening to a multicast station and you are on the fringe of\
the reception area, the station
may mute due to weak signal strength.
Reception area
If you are listening to HD1, the system changes back to the analog broad\
cast until the digital
broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast
channels, the station mutes and stays muted unless it is able to connect\
to the digital signal again.
When the system first receives a station (aside from HD2-HD7 multicast \
stations), it first plays the
station in the analog version. Once the receiver verifies the station is\
an HD Radio station, it shifts
to the digital version. Depending on the station quality, you may hear a slight sound change when
the station changes from analog to digital. Blending is the shift from a\
nalog to digital sound or
digital back to analog sound.
Station blending
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

•
Pool
• Wi-Fi
Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of operation
and admission price.
SiriusXM Traffic and Travel Link
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate and
subscribe to receive SiriusXM Traffic and
Travel Link information. It helps you locate
the best gas prices, find movie listings, get
current traffic alerts, view the weather map,
get accurate ski conditions and see current
sports scores. See Apps (page 468).
The system calculates a reasonable efficient
route based on available speed limits, traffic,
and road conditions. You may know a local
short cut that is more efficient at a given time
than the route provided by SYNC 3, but you
should expect a slight difference in minutes
or miles with the SYNC 3 route. Navigation Map Updates
Annual navigation map updates are available
for purchase through your dealership, by
calling 1-866-462-8837 in the United States
and Canada or 01-800-557-5539 in Mexico.
You can also visit:
Website
www.navigation.com/sync
You need to specify the make and model of
your vehicle to determine if there is an
update available.
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to HERE
by going to www.here.com/mapcreator.
HERE evaluates all reported map errors and
responds with the result of their investigation
by e-mail.
Map coverage includes the USA (including
Puerto Rico and the US Virgin Islands),
Canada and Mexico. APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3 AppLink
enabled smartphone apps. Once an app is
running through AppLink, you can control
main features of the app through voice
commands and steering wheel controls.
Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.lincoln.com
www.syncmyride.ca
468
MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Menu Item
Enable this option to remove additional voice prompts and confirmations.\
Advanced Mode
Enable this option to have the system confirm a contacts name with you b\
efore
making a call.
Phone Confirmation
Enable this option to have the system display a list of available voice \
commands
when the voice button is pressed.
Voice Command List
Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the system
is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit code
must be entered to enable and disable valet
mode. You can use any PIN you chose but
you must use the same PIN to disable valet
mode. The system asks you to input the
code. Note:
If the system is locked and you cannot
remember the PIN, please contact the
Customer Relationship Center.
For Lincoln
United States: 1-800-521-4140
Canada: 1-800-387-9333
To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again. SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility, visit
the Ford or Lincoln website.
Website
owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
488
MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

For additional assistance with SYNC 3
troubleshooting please call or visit the
Lincoln Website. Lincoln Support
United States: 1-800-521-4140
Customer Relationship Center
Canada: 1-800-387-9333
owner.lincoln.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

3
360 Degree Camera....................................221
Camera Views......................................................221
Front Camera......................................................222
Side Camera........................................................223
A
A/C See: Climate Control............................................141
About This Manual............................................7
ABS See: Brakes...........................................................195
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................195
Accessories...................................................505 Exterior Style.......................................................505
Interior Style........................................................505
Lifestyle.................................................................505
Peace of Mind.....................................................505
Accessories See: Replacement Parts Recommendation.....13
ACC See: Using Adaptive Cruise Control.............225 Active Park Assist
..........................................210
Deactivating the Active Park Assist
Feature..............................................................216
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist.................................210
Troubleshooting the System............................216
Adaptive Headlamps
.....................................96
Adjusting the Headlamps..........................325 Vertical Aim Adjustment...................................325
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................84
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................84
Easy Entry and Exit Feature...............................85
End of Travel Position..........................................85
Memory Feature....................................................85
AFS See: Adaptive Headlamps..................................
96
Airbag Disposal
...............................................55
Air Conditioning See: Climate Control............................................141
Air Filter See: Changing the Engine Air Filter..............330
Alarm See: Anti-Theft Alarm...........................................83
All-Wheel Drive..............................................189 Ambient Lighting............................................99
Anti-Theft Alarm
..............................................83
Arming the Alarm..................................................83
Disarming the Alarm............................................83
Appendices....................................................542
Apps .................................................................
468
........................................................................\
.........468
SiriusXM Traffic and Travel Link......................470
Audible Warnings and Indicators...............113 Headlamps On Warning Chime........................113
Keyless Warning Alert.........................................113
Parking Brake On Warning Chime
...................113
Audio Control
..................................................85
Seek, Next or Previous........................................86
Audio System................................................399 General Information...........................................399
Audio Unit
......................................................400
Auto Hold........................................................199 Using Auto Hold..................................................201
Autolamps........................................................92 Windshield Wiper Activated Headlamps........93
Automatic Climate Control...........................141
Automatic High Beam Control....................95 Activating the System..........................................95
Manually Overriding the System......................
96
Automatic Transmission..............................183 Automatic Transmission Adaptive
Learning............................................................188
573
MKX (CD9) Canada/United States of America, enUSA, First Printing Index

Battery Saver..........................................................72
Illuminated Entry....................................................72
Illuminated Exit......................................................72
Locking and Unlocking the Doors with the
Key Blade...........................................................69
Power Door Locks................................................68
Remote Control.....................................................68
Smart Unlocks for Intelligent Access Keys.......................................................................71
Luggage Covers...........................................255
Lug Nuts See: Changing a Road Wheel..........................371
M
Maintenance..................................................306 General Information...........................................306
Manual Liftgate
................................................72
Closing the Liftgate..............................................73
Opening the Liftgate............................................73
Media Hub
.....................................................402
Memory Function..........................................152 Easy Entry and Exit Feature..............................154
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......153
Saving a PreSet Position...................................153
Message Center See: Information Displays..................................114 Mirrors
See: Heated Windows and Mirrors.................144
See: Windows and Mirrors................................100
Mobile Communications Equipment
...........14
Moonroof.........................................................105 Bounce-Back........................................................106
Opening and Closing the Moonroof..............106
Motorcraft Parts - 2.7L EcoBoost™
.............381
Motorcraft Parts - 3.7L.................................382
MyKey Troubleshooting
................................66
MyKey™...............................................................61 Principle of Operation..........................................61
N
Navigation......................................................458 cityseeker.............................................................467
Destination Mode...............................................459
Map Mode............................................................458
Navigation Map Updates.................................468
Navigation Menu................................................464
SiriusXM Traffic and Travel Link.....................468
Waypoints.............................................................466
Normal Scheduled Maintenance
..............514
Intelligent Oil-Life Monitor™...............................514
Normal Maintenance Intervals.........................516 O
Oil Change Indicator Reset.........................313
Oil Check
See: Engine Oil Check.......................................312
Opening and Closing the Hood...............306 Closing the Hood...............................................307
Opening the Hood.............................................306
Ordering Additional Owner's Literature
.....................................................284
Obtaining a French Owner’ s Manual............284
Overhead Console.......................................166
P
Parking Aids
..................................................206
Principle of Operation.......................................206
Passive Anti-Theft System.............................81 SecuriLock®.............................................................81
PATS See: Passive Anti-Theft System.........................
81
Perchlorate........................................................12
Personal Safety System ™
..............................44
How Does the Personal Safety System
Work?...................................................................44
Phone..............................................................450 During a Phone Call...........................................455
Making Calls........................................................454
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MKX (CD9) Canada/United States of America, enUSA, First Printing Index

Supplementary Restraints System.............45
Principle of Operation..........................................45
Symbols Glossary..............................................7
SYNC™ 3..........................................................403
General Information...........................................403
SYNC™ 3 Troubleshooting..........................488
T
Tailgate See: Manual Liftgate............................................72
See: Power Liftgate..............................................74
Technical Specifications See: Capacities and Specifications................379
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................280
Tire Care
.........................................................350
Glossary of Tire Terminology..........................353
Important Information About Low-Profile Tires..................................................................350
Important Information About Sport Tires and Wheels...............................................................351
Information About Uniform Tire Quality Grading.............................................................352
Information Contained on the Tire Sidewall............................................................354
Notice to Crossover Vehicle Owners.............
351
Temperature A B C.............................................353 Tire Rotation........................................................364
Traction AA A B C...............................................353
Treadwear............................................................352
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit....................343
Tire Pressure Monitoring System
.............367
Changing Tires With a Tire Pressure
Monitoring System........................................368
Understanding Your Tire Pressure Monitoring System .............................................................368
Tire Repair Kit See: Tire Sealant and Inflator Kit....................343
Tire Sealant and Inflator Kit.......................343 First Stage: Inflating the Tire with Sealing
Compound and Air........................................345
General Information...........................................344
Second Stage: Checking Tire Pressure........348
Tips for Use of the Kit........................................344
What to Do After the Tire has Been Sealed...............................................................348
What to do When a Tire Is Punctured...........345
Tires See: Wheels and Tires.......................................341
Towing a Trailer
..............................................261
Load Placement...................................................261
Towing the Vehicle on Four Wheels.......266 Emergency Towing............................................266
Recreational Towing..........................................266 Towing..............................................................261
Traction Control
............................................202
Principle of Operation.......................................202
Trailer Sway Control
....................................262
Transmission Code Designation..............384
Transmission...................................................183
Transmission See: Transmission...............................................183
Transporting the Vehicle............................276
U
Under Hood Overview - 2.7L EcoBoost™...................................................308
Under Hood Overview - 3.7L.....................310
Universal Garage Door Opener................158 HomeLink Wireless Control System...............
158
Using Adaptive Cruise Control.................225 Automatic Cancellation....................................229
Blocked Sensor....................................................231
Canceling the Set Speed.................................229
Changing the Set Speed..................................229
Detection Issues.................................................230
Following a Vehicle...........................................226
Hilly Condition Usage.......................................229
Overriding the System......................................228
Resuming the Set Speed.................................229
Setting the Adaptive Cruise Speed...............
226
582
MKX (CD9) Canada/United States of America, enUSA, First Printing Index