2017 LINCOLN MKX audio unit

Button
Highway exit information displays on the right hand side of the screen d\
uring navigation.
Highway Exit Info
Points of interest icons display for restaurants, hotels, fuel stations a\
nd ATMs when they
are present at the exit. You can select the POI icons to receive a listing of specific locations.
You can select the POI location as a waypoint or destination if desired.
Only available during an active route. Displays all of the turns on the current route.
Turn List
You can choose to avoid any road on the turn list by selecting the road f\
rom the list. A
screen then appears and you can press:
Avoid
The system calculates a new route and displays a new turn list.
You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information require\
s
an active subscription to SiriusXM Traffic and Travel Link.
Traffic List
When a route is not active, a list of nearby traffic incidents displays (if any are present).
When a route is active, you can choose to display a list of traffic nearby or on the route.
Press this button to adjust your preferences. See Settings (page 472).
Navigation Settings
Provides your current location city and the nearest road.
Where Am I?
The following are only available on the menu during an active navigation\
route:
The system asks for confirmation and then returns you to the map mode sc\
reen.
Cancel Route
Selecting this option switches off the audio navigation guidance. Press the button again to un-mute guidance.
Mute Guidance
Press this to see a map of the full route.
View Route
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

SETTINGS
Under this menu, you can access and adjust
the settings for many of the system features.
To access additional settings, swipe the
screen left or right.
Sound
Pressing this button allows you to adjust the
following: Sound Settings
Returns Treble, Midrange, and Bass sound settings to factory levels.
Reset All
Adjusts the high frequency level.
Treble
Adjusts the middle frequency level.
Midrange
Adjusts the low frequency level.
Bass
Adjusts the sound ratio from side to side or front to back.
Balance / Fade
Adjusts the amount the audio system volume increases with speed, or turn\
s the feature off.
Speed Compensated Vol.
Optimizes the sound based on the location of the listeners.
Occupancy Mode
Stereo
Sound Settings
Surround
Your vehicle might not have all of these features.
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Media Player
This button is available when a media device
such as a Bluetooth Stereo or USB device is
the active audio source. Pressing the button
allows you to access the following options
for active devices only. Action and Description
Menu Item
For some Apple devices, SYNC 3 can adjust the playback speed of podcasts. When a podcast is playi\
ng,
you can choose:
Podcast Speed
Faster
Normal
Slower
For some Apple devices, SYNC 3 can adjust the playback speed of audiobooks. When an audiobook is
playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music files. If no cover art for the files
exists on the device, then the Gracenote Database provides cover art.
Media Player
Cover Art Priority
The Gracenote Database supplied cover art is used for your music files.
This overrides any cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information such as genre, artist and album.
Gracenote® Management
This allows you to view the version level of the Gracenote Database.
Gracenote® Database Info
This allows you to view the manufacturer and model number of your media \
device.
Device Information
Erase the stored media information in order to re-index.
Update Media Index
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Action and Description
Menu Item
Text Messaging
You can then select: No sound plays when a message comes to your phone.
No Alert (Silence)
You can select one of the three available notification sounds.
When enabled, a voice prompt alerts you when you receive a new message.
Voice Readout
You can enable and disable the following options as well: Action and Description
Menu Item
When enabled, vehicle audio (such as radio or apps) is muted for the d\
uration of the phone call even when
the phone call is in privacy.
Mute Audio in Privacy
When enabled, an alert displays that your phone is roaming when you atte\
mpt to place a call.
Roaming Warning
When enabled, a message displays when the battery on your phone is runni\
ng low.
Low Battery Notification
911 Assist
Note: This service is only available in the
United States and Canada. Select this button to modify the on or off
setting for this feature. If the mobile phone
’s
contacts have been downloaded, you can
adjust the following option:
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 433).
The file format is not supported by SYNC
3.
Update media index. See Settings (page 472).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
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Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand what I am saying. Refer to the audio display during an active voice session to find a list
of voice commands there.
Wait for the system to prompt you before you state your command.
You may be speaking too soon or at the
wrong time.
Review the media voice commands at the beginning of the media
section.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand the name of a song
or artist. Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactly
as it appears on your device. Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.
The song or artist name may have some
special characters that are not being
recognized by SYNC 3.
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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holdi\
ng the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then
resume using the SYNC 3 system.
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