ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
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Roadside Emergencies
Add fluid to fill the reservoir if the level islow. Only use a washer fluid that meetsFord specifications. See Capacities andSpecifications (page 297).
State or local regulations on volatileorganic compounds may restrict the useof methanol, a common windshield washerantifreeze additive. Washer fluidscontaining non-methanol antifreezeagents should be used only if they providecold weather protection without damagingthe vehicle’s paint finish, wiper blades orwasher system.
FUEL FILTER
Your vehicle is equipped with a lifetimefuel filter that is integrated with the fueltank. Regular maintenance or replacementis not needed.
CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosivegases which can cause personalinjury. Therefore, do not allowflames, sparks or lighted substances tocome near the battery. When working nearthe battery, always shield your face andprotect your eyes. Always provide correctventilation.
When lifting a plastic-cased battery,excessive pressure on the end wallscould cause acid to flow through thevent caps, resulting in personal injury anddamage to the vehicle or battery. Lift thebattery with a battery carrier or with yourhands on opposite corners.
WARNINGS
Keep batteries out of reach ofchildren. Batteries contain sulfuricacid. Avoid contact with skin, eyes orclothing. Shield your eyes when workingnear the battery to protect against possiblesplashing of acid solution. In case of acidcontact with skin or eyes, flushimmediately with water for a minimum of15 minutes and get prompt medicalattention. If acid is swallowed, call aphysician immediately.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds. Wash hands afterhandling.
This vehicle may be fitted with morethan one battery. Removing thebattery cables from only one batterydoes not disconnect your vehicle electricalsystem. Make sure you disconnect thebattery cables from all batteries whendisconnecting power. Failure to do so maycause serious personal injury or propertydamage.
Your vehicle is fitted with a Motorcraftmaintenance-free battery which normallydoes not require additional water.
When a battery replacement is required,you must use a recommendedreplacement battery that matches theelectrical requirements of the vehicle.
Note:After cleaning or replacing thebattery, make sure you reinstall the batterycover or shield.
Note:If you add electrical accessories orcomponents to the vehicle, it may adverselyaffect the low voltage battery performanceand durability. This may also affect theperformance of other electrical systems inthe vehicle.
For longer, trouble-free operation, keep thetop of the battery clean and dry.
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Maintenance
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
Because your vehicle’s engine iselectronically controlled by a computer,some control conditions are maintainedby power from the battery. When thebattery is disconnected or a new batteryis installed, the engine must relearn its idleand fuel trim strategy for optimumdriveability and performance. Flexible fuelvehicles (FFV) must also relearn theethanol content of the fuel for optimumdriveability and performance.
To restore the settings, do the following:
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
4. Press the brake pedal and start yourvehicle.
5. Run the engine until it reaches normaloperating temperature. While theengine is warming up, complete thefollowing: Reset the clock. See AudioSystem (page 315). Reset the powerwindows bounce-back feature. SeeWindows and Mirrors (page 78).Reset the radio station presets. SeeAudio System (page 315).
6.Allow the engine to idle for at least oneminute.
7.Drive the vehicle at least 10 mi (16 km)to completely relearn the idle trim andfuel trim strategy.
Note:If you do not allow the engine torelearn the idle and fuel trim strategy, theidle quality of your vehicle may be adverselyaffected until the engine computereventually relearns the idle trim and fueltrim strategy.
Note:For flexible fuel vehicles, if you areoperating on E85, you may experience poorstarts or an inability to start the engine anddriveability problems until the fuel trim andethanol content have been relearned.
Make sure that you dispose of old batteriesin an environmentally friendly way. Seekadvice from your local authority aboutrecycling old batteries.
If storing your vehicle for more than 30days without recharging the battery, werecommend that you disconnect thebattery cables to maintain battery chargefor quick starting.
Battery Management System (If
Equipped)
The battery management system monitorsbattery conditions and takes actions toextend battery life. If excessive batterydrain is detected, the system temporarilydisables some electrical systems toprotect the battery.
Systems included are:
•Heated rear window.
•Heated seats.
•Climate control.
•Heated steering wheel.
•Audio unit.
•Navigation system.
A message may appear in the informationdisplays to alert you that batteryprotection actions are active. Thesemessages are only for notification that anaction is taking place, and not intended toindicate an electrical problem or that thebattery requires replacement.
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Maintenance
After battery replacement, or in somecases after charging the battery with anexternal charger, the battery managementsystem requires eight hours of vehicle sleeptime to relearn the battery state of charge.During this time your vehicle must remainfully locked with the ignition switched off.
Note:Prior to relearning the battery stateof charge, the battery management systemmay temporarily disable some electricalsystems.
Electrical Accessory Installation
To make sure the battery managementsystem works correctly, do not connect anelectrical device ground connectiondirectly to the battery negative post. Thiscan cause inaccurate measurements ofthe battery condition and potentialincorrect system operation.
Note:If you add electrical accessories orcomponents to the vehicle, it may adverselyaffect battery performance and durability.This may also affect the performance ofother electrical systems in the vehicle.
CHECKING THE WIPER
BLADES
Run the tip of your fingers over the edge ofthe blade to check for roughness.
Clean the wiper blades with washer fluidor water applied with a soft sponge orcloth.
CHANGING THE WIPER
BLADES
Replace the wiper blades at least annuallyfor optimum performance.
You can improve poor wiper quality bycleaning the wiper blades and thewindshield. See Cleaning the Windowsand Wiper Blades (page 262).
Changing the Windshield WiperBlades
Note:Do not hold the wiper blade whenlifting the wiper arm.
Note:Make sure that the wiper arm doesnot spring back against the glass when thewiper blade is not attached.
1. Lift the wiper arm and then press thewiper blade locking buttons together.
2. Slightly rotate the wiper blade.
3. Remove the wiper blade.
4. Install in the reverse order.
Note:Make sure that the wiper blade locksinto place.
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MaintenanceE142463 E129990
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1 2
MOTORCRAFT PARTS - 2.0L ECOBOOST™
Part NumberComponent
FA-1884Air filter element
FL-910-SOil filter
BXT-59Battery
BXT-65-650 *
SP-537Spark plugs
FP68Cabin air filter
WW-2501 (driver side)Windshield wiper bladeWW-2043 (passenger side)
*This Motorcraft® part is designed for vehicles with Intelligent Access.
We recommend Motorcraft® replacement parts available at your Ford dealer or atfordparts.com for scheduled maintenance. These parts meet or exceed Ford MotorCompany’s specifications and are engineered for your vehicle. Use of other parts mayimpact vehicle performance, emissions and durability. Your warranty may be void for anydamage related to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performancespecification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at theappropriate intervals. See Scheduled Maintenance (page 447).
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Capacities and Specifications
MOTORCRAFT PARTS - 3.5L DURATEC
Part NumberComponent
FA-1884Air filter element
FL-500-SOil filter
BXT-59Battery
BXT-65-650*
SP-534Spark plugs
FP-68Cabin air filter
WW-2501 (driver side)Windshield wiper bladeWW-2043 (passenger side)
*This Motorcraft® part is designed for vehicles with Intelligent Access.
We recommend Motorcraft® replacement parts available at your Ford dealer or atfordparts.com for scheduled maintenance. These parts meet or exceed Ford MotorCompany’s specifications and are engineered for your vehicle. Use of other parts mayimpact vehicle performance, emissions and durability. Your warranty may be void for anydamage related to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performancespecification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at theappropriate intervals. See Scheduled Maintenance (page 447).
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Capacities and Specifications
MOTORCRAFT PARTS - 3.5L ECOBOOST™
Part NumberComponent
FA-1884Air filter element
FL-500-SOil filter
BXT-65-650Battery
SP-534Spark plugs
FP-68Cabin air filter
WW-2501 (driver side)Windshield wiper bladeWW-2043 (passenger side)
We recommend Motorcraft® replacement parts available at your Ford dealer or atfordparts.com for scheduled maintenance. These parts meet or exceed Ford MotorCompany’s specifications and are engineered for your vehicle. Use of other parts mayimpact vehicle performance, emissions and durability. Your warranty may be void for anydamage related to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performancespecification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at theappropriate intervals. See Scheduled Maintenance (page 447).
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Capacities and Specifications
O
Oil Change Indicator Reset......................243Oil CheckSee: Engine Oil Check.......................................241Opening and Closing the Hood..............236Closing the Hood................................................237Opening the Hood.............................................236Ordering Additional Owner'sLiterature......................................................223Obtaining a French Owner’s Manual..........224Overhead Console........................................136
P
Parking Aids....................................................170Principle of Operation.......................................170Parking Brake.................................................165Passive Anti-Theft System........................64SecuriLock®...........................................................64PATSSee: Passive Anti-Theft System.....................64Pedals................................................................69Perchlorate.........................................................11Personal Safety System™..........................37How Does the Personal Safety SystemWork?...................................................................37Phone..............................................................402During a Phone Call.........................................405Making Calls........................................................404Pairing Your Cell Phone for the FirstTime..................................................................402Phone Menu........................................................403Receiving Calls...................................................405Smartphone Connectivity.............................406Text Messaging..................................................406Post-Crash Alert System...........................218Power Door LocksSee: Locking and Unlocking..............................57Power Seats....................................................122Multi-Contour Front Seats With ActiveMotion ...............................................................124Power Lumbar.....................................................124Power Steering Fluid Check......................251Power Windows..............................................78Accessory Delay....................................................78Bounce-Back.........................................................78One-Touch Down.................................................78
One-Touch Up.......................................................78Window Lock.........................................................78Protecting the Environment........................15
R
Rear Parking Aid............................................170Rear Seat Armrest........................................128Rear Seats.......................................................126Split-folding Rear Seat.....................................126Rear View Camera........................................175Using the Rear View Camera System..........175Rear View CameraSee: Rear View Camera....................................175Recommended Towing Weights............207Refueling..........................................................147System Warnings...............................................148Remote Control..............................................46Car Finder................................................................48Integrated Keyhead Transmitter....................46Intelligent Access Key.........................................47Memory Feature...................................................50Remote Start.........................................................49Replacing the Battery.........................................47Sounding the Panic Alarm................................49Remote Start..................................................118Automatic Settings.............................................118Repairing Minor Paint Damage..............264Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl............................................................50Reporting Safety Defects (CanadaOnly)..............................................................224Reporting Safety Defects (U.S.Only)..............................................................224Roadside Assistance...................................214Vehicles Sold in Canada: Getting RoadsideAssistance........................................................214Vehicles Sold in Canada: RoadsideAssistance Program Coverage..................215Vehicles Sold in Canada: Using RoadsideAssistance........................................................215
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Index