Jump Starting the Vehicle.........................216
Post-Crash Alert System...........................218
Customer Assistance
Getting the Services You Need................219
In California (U.S. Only)............................220
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).......................221
Utilizing the Mediation/ArbitrationProgram (Canada Only)........................222
Getting Assistance Outside the U.S. andCanada........................................................222
Ordering Additional Owner'sLiterature.....................................................223
Reporting Safety Defects (U.S.Only).............................................................224
Reporting Safety Defects (CanadaOnly).............................................................224
Fuses
Fuse Specification Chart..........................226
Changing a Fuse...........................................234
Maintenance
General Information...................................236
Opening and Closing the Hood..............236
Under Hood Overview - 2.0LEcoBoost™................................................238
Under Hood Overview - 3.5LDuratec........................................................239
Under Hood Overview - 3.5LEcoboost™................................................240
Engine Oil Dipstick - 2.0LEcoBoost™.................................................241
Engine Oil Dipstick - 3.5L Duratec/3.5LEcoboost™.................................................241
Engine Oil Check...........................................241
Oil Change Indicator Reset......................243
Engine Coolant Check...............................243
Automatic Transmission Fluid Check -2.0L EcoBoost™......................................247
Automatic Transmission Fluid Check -3.5L Duratec/3.5L Ecoboost™...........247
Brake Fluid Check.........................................251
Power Steering Fluid Check......................251
Washer Fluid Check.....................................251
Fuel Filter........................................................252
Changing the 12V Battery.........................252
Checking the Wiper Blades.....................254
Changing the Wiper Blades.....................254
Adjusting the Headlamps.........................255
Changing a Bulb...........................................256
Bulb Specification Chart...........................257
Changing the Engine Air Filter................259
Vehicle Care
General Information...................................260
Cleaning Products......................................260
Cleaning the Exterior.................................260
Waxing..............................................................261
Cleaning the Engine....................................262
Cleaning the Windows and WiperBlades..........................................................262
Cleaning the Interior...................................263
Cleaning the Instrument Panel andInstrument Cluster Lens.......................263
Cleaning Leather Seats.............................264
Repairing Minor Paint Damage..............264
Cleaning the Wheels..................................264
Vehicle Storage............................................265
Wheels and Tires
General Information...................................267
Tire Sealant and Inflator Kit.....................267
Tire Care...........................................................273
Using Summer Tires...................................286
Using Snow Chains.....................................286
Tire Pressure Monitoring System...........287
Changing a Road Wheel............................291
Technical Specifications..........................296
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Table of Contents
5. Insert a fuel pump nozzle or the fuelfiller funnel provided with your vehiclein to the fuel tank filler pipe opening.This action should dislodge any debristhat may be preventing the fuel fillerinlet from fully closing.
Note: If this action corrects the problemthe message may not reset immediately. Ifthe message remains and the service enginesoon warning lamp appears in theinformation display, have your vehiclechecked as soon as possible.
FUEL CONSUMPTION
The advertised capacity is the indicatedcapacity and the empty reserve combined.In addition, the fuel tank contains an emptyreserve. Empty reserve is the amount offuel in the fuel tank after the fuel gaugeindicates empty.
Note:The amount of fuel in the emptyreserve varies and should not be relied uponto increase driving range.
•The usable capacity of the fuel tank isthe amount of fuel that you can add tothe fuel tank when the fuel gaugeindicates empty, before the first fuelfiller nozzle automatic shutoff event.
•The advertised capacity is equal to thevolumetric difference between actualfuel fill before the first fuel filler nozzleautomatic shutoff event and the fuelquantity when the fuel gauge indicatesempty. See Capacities andSpecifications (page 297). It is theusable capacity minus the emptyreserve.
•Due to the empty reserve, you may beable to add more fuel than theadvertised capacity of the fuel tankwhen the fuel gauge indicates empty.
Filling the Fuel Tank
For consistent results when refueling:
•Turn the ignition off before fueling; aninaccurate reading results if the engineis left running.
•Use the same fill rate(low-medium-high) each time the tankis filled.
•Allow no more than one automaticshut-off when refueling.
Results are most accurate when the fillingmethod is consistent.
Calculating Fuel Economy
Do not measure fuel economy during thefirst 1,000 mi (1,600 km) of driving (this isyour engine’s break-in period). A moreaccurate measurement is obtained after2,000 mi (3,200 km) to 3,000 mi(4,800 km). Also, fuel expense, frequencyof fill ups or fuel gauge readings are notaccurate ways to measure fuel economy.
1.Fill the fuel tank completely and recordthe initial odometer reading.
2. Each time you fill the fuel tank, recordthe amount of fuel added.
3. After at least three fill ups, fill the fueltank and record the current odometerreading.
4. Subtract your initial odometer readingfrom the current odometer reading.
To calculate L/100 km (liters per 100kilometers) fuel consumption, multiply theliters used by 100, then divide by kilometerstraveled. To calculate MPG (miles pergallon) fuel consumption, divide milestraveled by gallons used.
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Fuel and Refueling
USING ALL-WHEEL DRIVE (If
Equipped)
All-wheel drive uses all four wheels topower the vehicle. This increases traction,enabling you to drive over terrain and roadconditions that a conventional two-wheeldrive vehicle cannot. The AWD system isactive all the time and requires no inputfrom the operator.
Note:Your AWD vehicle is not intended foroff-road use. The AWD feature gives yourvehicle some limited off-road capabilitiesin which driving surfaces are relatively level,obstruction-free and otherwise similar tonormal on-road driving conditions.Operating your vehicle under other thanthose conditions could subject the vehicleto excessive stress which might result indamage which is not covered under yourwarranty.
Note: The Power Transfer Unit (PTU) inTaurus SHO™ performance packagevehicles does not require any normalscheduled maintenance. The system iselectronically monitored and notifies thedriver of required service by displaying themessage Change AWD Power TransferUnit Lube in the information display. ThePTU lubricant will be more likely to requirea fluid change if the vehicle has experiencedextended periods of extreme or severe dutycycle driving. Do not check or change thePTU lubricant unless the unit shows signsof leakage or a message indicating requiredservice is displayed. Contact an authorizeddealer for service if the PTU was submergedin water and to reset the PTU lube lifemonitor.
Note:When an AWD system fault ispresent, the warning Check AWD displaysin the information display. The AWD systemis not functioning correctly and defaultedto front-wheel drive. When this warningdisplays, have your vehicle serviced at anauthorized dealer.
Note: The AWD OFF message may alsoappear in the information display if the AWDsystem overheats and defaults tofront-wheel drive. This may occur if thevehicle is operated in extreme conditionswith excessive wheel slip, such as deepsand. To resume normal AWD function assoon as possible, stop the vehicle in a safelocation and stop the engine for at least 10minutes. After the engine has beenrestarted and the AWD system hasadequately cooled, the AWD OFF messagewill turn off and normal AWD functionreturns. If the engine is not stopped, theAWD OFF message turns off when thesystem cools and normal AWD functionreturns.
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All-Wheel Drive (If Equipped)
How Fail-Safe Cooling Works
If the engine begins to overheat,the coolant temperature gaugemoves toward the red zone:
A warning lamp illuminates anda message may appear in theinformation display.
If the engine reaches a presetover-temperature condition, the engineautomatically switches to alternatingcylinder operation. Each disabled cylinderacts as an air pump and cools the engine.
When this occurs, your vehicle stilloperates, however:
•Engine power is limited.
•The air conditioning system turns off.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, youcan re-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use duringemergencies only. Operate yourvehicle in fail-safe mode only as longas necessary to bring your vehicle to restin a safe location and seek immediaterepairs. When in fail-safe mode, yourvehicle will have limited power, will not beable to maintain high-speed operation, andmay completely shut down withoutwarning, potentially losing engine power,power steering assist, and power brakeassist, which may increase the possibilityof a crash resulting in serious injury.
WARNINGS
Never remove the coolant reservoircap when the engine is running orhot.
Your vehicle has limited engine powerwhen in the fail-safe mode, drive yourvehicle with caution. Your vehicle does notmaintain high-speed operation and theengine may operate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1. Pull off the road as soon as safelypossible and switch the engine off.
2. If you are a member of a roadsideassistance program, we recommendthat you contact your roadsideassistance service provider.
3. If this is not possible, wait a shortperiod for the engine to cool.
4. Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5. When the engine temperature cools,you can re-start the engine. Have yourvehicle checked as soon as possible tominimize engine damage.
Note:Driving your vehicle without repairincreases the chance of engine damage.
Engine Coolant TemperatureManagement (If Equipped)
WARNING
To reduce the risk of crash and injury,be prepared that the vehicle speedmay reduce and the vehicle may notbe able to accelerate with full power untilthe coolant temperature reduces.
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Maintenance
Troubleshooting
ActionConditionMessage
No action required. Thismessage should disappearshortly.
Radio requires more thantwo seconds to produceaudio for the selectedchannel.
Acquiring…
If this message does notclear shortly, or with an igni-tion key cycle, your receivermay have a fault. See anauthorized dealer for service.
There is an internal moduleor system failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longeravailable.Invalid Channel
Contact SIRIUS at 1-888-539-7474 to subscribe tothe channel, or tune toanother channel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicleantenna.
No Signal
No action required. Theprocess may take up tothree minutes.
Update of channelprogramming in progress.Updating…
Contact SIRIUS at 1-888-539-7474 to resolvesubscription issues.
Your satellite service is nolonger available.Questions? Call
1-888-539-7474
Use the channel guide toturn off the Lock or Skipfunction on that station.
All the channels in theselected category are eitherskipped or locked.
None found
Check Channel Guide
No action required.SIRIUS has updated thechannels available for yourvehicle.
Subscription Updated
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Audio System
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle HealthReport and to view the reports online.
•Required to activate thesubscription-based SYNC Services andto personalize your Saved Points andFavorites.
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
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SYNC™
•Power: Switch the audio system onand off.
•VOL: Control the volume of playingaudio.
•Seek and Tune: Use as you normallywould in audio modes.
•Eject: Eject a CD from the audiosystem.
•SOURCE or MEDIA: Press repeatedlyto advance through available mediamodes.
•SOUND: Press to access the Soundmenu where you can adjust sound andother audio settings.
•1-6: Press and hold to store or press toselect an AM, FM or SIRIUS memorypreset. See Audio System (page 315).
•DISP: Switch the display on or off. Youcan also touch the screen to switch thedisplay back on.
•Temperature, fan and climatecontrol buttons: Control thetemperature, fan speed or settings ofthe climate control system. SeeClimate Control (page 109).
911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.setting is set on before a crash, the systemwill not dial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
WARNINGS
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
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SYNC™ 3
Troubleshooting tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SIRIUS at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SIRIUS at 1-888-539-7474 to resolve subscriptionissues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SIRIUS has updated the chan-nels available for your vehicle.SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 418).
Note:HD Radio broadcasts are notavailable in all markets.
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SYNC™ 3