Potential station issues
Action
Cause
Issues
No action required. The station
is not available in your current
location.
The previously stored multicast
preset or direct tune is not
available in your current recep-
tion area.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.
Fill out the station issue form.
*
Data service issue by the radio
broadcaster.
Text information does
not match currently
playing audio.
Fill out the station issue form.
*
Data service issue by the radio
broadcaster.
There is no text
information shown for
currently selected
frequency.
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.
* You can find the form here: Website
http://www.ibiquity.com/automotive/
report_radio_station_experiences
CD
Once you select this option, the system
returns you to the main audio screen.
The current audio information appears on
the screen.
The following buttons are also available: Function
Button
You can use the browse button to select a track.
Browse
Select this button and a small number one displays to indicate
the track is set to repeat.
Repeat
For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).
Select the shuffle symbol to have the audio on the disk play
in random order.
Shuffle
You can use the forward, reverse, pause or
play buttons to control the audio playback.
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Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.
The following buttons are available for Bluetooth and USB: Function
Button
Pressing the repeat button toggles the repeat setting through
three modes: repeat off (button not highlighted), repeat all
(button highlighted) and repeat track (button highlighted with
a small number one).
Repeat
Play the tracks in random order.
Shuffle
You can use the forward, reverse, pause or
play buttons to control the audio playback.
To get more information about the
currently playing track, press the cover art
or Info button. For some devices, SYNC 3 is able to
provide 30-second skip buttons when you
listen to audio books or podcasts. These
buttons allow you to skip forward or
backward within a track.
While playing audio from a USB device you
can look for certain music by selecting the
following: Function
Button
If available, displays the list of tracks in the
Now Playing playlist.
Browse
This option, which is available under
browse, allows you to play all tracks or to
filter the available media into one of the
below categories.
New Search
Play All
Playlists
Artists
Albums
Songs
Genres
Podcasts
Audio books
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing SYNC™ 3
Action and Description
Menu Item
The navigation map shows your estimated time of arrival, remaining
travel time and the distance to your destination.
SYNC 3 may not always announce vehicle arrival at the exact point
of your destination and you may have to cancel a route manually.
Navigation Menu
In map mode and during active navigation
you can access the navigation menu. During active navigation, touch the bottom
of the screen to view the menu and other
buttons.
To access the Navigation menu, press: Button
Menu
You can then select: A full screen map displays during navigation.
Full Map
Screen View
Highway exit information displays on the right hand side
of the screen during navigation.
Highway
Exit Info
Points of interest icons display for restaurants, hotels,
fuel stations and ATMs when they are present at the
exit. You can select the POI icons to receive a listing of
specific locations. You can select the POI location as a
waypoint or destination if desired.
Only available during an active route. Displays all of the
turns on the current route.
Turn List
You can choose to avoid any road on the turn list by
selecting the road from the list. A screen then appears
and you can press:
Avoid
The system calculates a new route and displays a new
turn list.
You can find the SiriusXM Traffic and Travel Link information by
pressing this button. This information requires an active subscription
to SiriusXM Traffic and Travel Link.
Traffic List
When a route is not active, a list of nearby traffic incidents displays
(if any are present).
When a route is active, you can choose to display a list of traffic nearby
or on the route.
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing SYNC™ 3
Action and Description
Menu Item
Allows you to edit the GO Time and
cabin conditioning temperature.
My GO Times
Indicates that you can add a GO
Time to this slot.
--:--
GO Time 2
Note: If you set GO Time 2 to occur before GO Time 1, or if you
set GO Time 1 to occur after an existing GO Time 2, the GO Times
will automatically sort themselves and be displayed in the correct
order.
GO Time and Cabin Conditioning
This screen allows you to enter or change
the GO Time and cabin conditioning
temperature. Press any GO Time on the Schedule screen
to enter the editing screen for that GO
Time. Action and Description
Menu Item
These change the hours and minutes of your GO Time. The
minutes change in increments of five. You can also switch the
settings for AM and PM by touching those buttons.
Time (+ and -)
These switch the setting for your selected cabin conditioning
temperature for this GO Time event. You can select from four
settings:
Cabin Conditioning
(+ and -)
Off
85°F (29.5°C)
72°F (22°C)
65°F (18.5°C)
Note:
Cabin conditioning can perform differently depending on
if you plug into a 120V convenience cord or 240V charging station.
The power available for conditioning is limited to the charging
station power available.
Note:
Your vehicle may not always reach the set cabin temper-
ature due to charging and ambient temperature conditions. This
is normal operation.
Touching this button erases the GO Time and cabin conditioning
temperature.
Clear
Touching this button stores the GO Time and temperature
settings.
Save
Note: If you select a GO Time, but choose
Off for the temperature setting, the vehicle
schedules charging to be complete by your GO Time and does not condition the cabin.
Note: Make sure you save your settings before returning to the previous screen. If you do
not touch
Save, the system will not automatically store the settings.
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing SYNC™ 3
Value Charge Profiles
You can access the Value Charge Profile
screen by selecting the edit option in the
bottom right hand corner of the Charge
Settings screen. Action and Description
Menu Item
This displays the charging mode and off-peak times for your
Default Value Charge profile. The system displays off-peak times
for weekdays; the remaining hours of the day are considered peak
time. The system displays similar off-peak times for weekend
days.
Default
If you want your vehicle to immediately
charge when you plug it in at this profile
location.
Charge Now
If you want to take advantage of off-peak
electricity rates. The vehicle optimizes the
charge schedule to be complete by the next
GO Time.
Value Charge
To access your Default Value Charge Profile
settings screen (see Default Value Charge
Profile later in this section).
Edit
Once you create profile names, this section displays the Value
Charge Profile names and current Charge Mode for specific loca-
tions. You can set up and edit these profiles using the MyFord
Mobile internet application. You can program up to nine unique
charge profiles.
Customer Defined
Value Charge
Profiles
Default Value Charge Profile
You can access your Default Value Charge
Profile by selecting the edit option on the
Value Charge Profiles screen. Action and Description
Menu Item
Set the Weekday times and Weekend times by pressing the
Weekday and Weekend buttons.
Weekday
Weekend
This displays the start and finish of off-peak charge times, which
you can modify, using the following:
Weekday Start
Allows you to switch the hours of your start
and finish times.
+ and -
Weekend Start
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing SYNC™ 3
Action and Description
Menu Item
Allows you to switch the time of your start
and finish time. This setting is viewable in
12-hour mode.
AM
Weekday Finish
PM
Weekend Finish
These buttons represent the voltage service that the default profile
is using. The system uses this selection to calculate estimated
charge times.
240V and 120V
Touching this button erases the Default Value Charge preferences.
Clear
Touching this button stores your Default Value Charge preferences.
If you touch the back arrow button to return to the previous screen
without saving your settings, the system does not store them and
you need to enter them again.
Save
Note: Make sure you save your settings before returning to the previous screen. If you do
not touch Save the system does not store your settings.
Power Flow 282
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When you subscribe to SiriusXM Traffic
and Travel Link, it can help you locate the
best gas prices, find movie listings, get
current traffic alerts, view the current
weather map, get accurate ski conditions
and see scores to current sports games. Action and Description
Menu Item
Touch these buttons to identify traffic incidents on your route,
near your vehicle’s current location or near any of your favorite
places, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your
vehicle’s location or on an active navigation route.
Fuel Prices
Touch this button to view nearby movie theaters and their
show times, if available.
Movie Listings
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Weather
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Map
Select to choose from a listing of
weather locations.
Area
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS
Under this menu, you can access and
adjust the settings for many of the system
features. To access additional settings,
swipe the screen left or right. Sound
Pressing this button allows you to adjust
the following:Sound Settings
Returns Treble, Midrange, and Bass sound settings to factory levels.
Reset All
Adjusts the high frequency level.
Treble
Adjusts the middle frequency level.
Midrange
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing SYNC™ 3
AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing SYNC™ 3