
Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing Customer Assistance

GENERAL INFORMATION
WARNINGS
Switch your vehicle off before
carrying out any under hood check
or adjustment. Failure to follow this
warning could result in serious personal
injury or death. Do not touch any under hood
components after you have switched
your vehicle on. Failure to follow this
warning could result in serious personal
injury or death. Keep clear of the cooling fan. Under
certain conditions, the cooling fan
continues to run after you have
switched your vehicle off. Failure to follow
this warning could result in serious
personal injury. High Voltage Information
WARNING
Exposure to high voltage could result
in severe personal injury or death. A
trained service technician must
service high voltage components. Failure
to follow this warning could result in
serious personal injury. Your vehicle has various high voltage
components and wiring. All of the high
voltage power flows through specific wiring
assemblies. These are labeled accordingly
or are covered with a orange convolute
tube or orange stripe tape. Do not touch
any of the high voltage components. Regular Maintenance
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized repairers that are there to help
you with their professional servicing
expertise. Ford authorized repairers are
best qualified to service your vehicle
correctly using specialized tools.
In addition to regular servicing, we
recommend that you carry out the
following checks.
Note:
Make sure that you fit filler caps
securely after carrying out maintenance
checks.
Daily Checks
• Exterior lamps.
• Interior lamps.
• Warning lamps and indicators.
Weekly Checks
• Brake fluid level. See Brake Fluid
Check (page 170).
• Washer fluid level. See
Washer Fluid
Check (page 171).
• Tire condition. See Wheels and Tires
(page
188).
• Tire pressures (when cold).
Monthly Checks
• Coolant level. See
Coolant Check
(page 168).
• Pipes, hoses and reservoirs for leaks.
• Air conditioning operation.
• Parking brake operation.
• Horn operation.
• Tightness of lug nuts. See
Lug Nuts
(page 214).
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OPENING AND CLOSING THE
HOOD
Opening the Hood
1. Pull the hood release lever.
2. Slightly lift the hood. Move the catch
toward the center of your vehicle to
release the hood. 3.
Open the hood and support it with the
hood strut.
Closing the Hood
1. Remove the hood strut from the catch
and secure it correctly in the clip.
2. Lower the hood and allow it to drop under its own weight for the last 8-12
in (20-30 cm).
Note: Make sure that the hood is correctly
closed.
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General Information
WARNING
Failure to follow these guidelines
could result in an increased risk of
loss of vehicle control, injury or death.
Note:
Do not use the kit if you have severely
damaged a tire. Only seal punctures located
within the tire tread with the kit.
Do not attempt to repair punctures larger
than ¼ inch (6 millimeters) or damage to
the tire's sidewall. The tire may not
completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above
50 mph (80 km/h).
Note: Do not drive further than
120 mi
(200 km). Drive only to the closest
authorized Ford dealer or tire repair shop to
have your tire inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure safe
operation of the kit and your vehicle
occurs.
Tips for Use of the Kit
To ensure safe operation of the kit:
• Read all instructions and cautions fully.
• Before operating the kit, make sure
your vehicle is safely off the road and
away from moving traffic. Switch on
the hazard lights.
• Always set the parking brake to make
sure the vehicle does not move
unexpectedly. •
Do not remove any foreign objects,
such as nails or screws, from the tire.
• When using the kit, leave the engine
running (only if the vehicle is outdoors
or in a well-ventilated area) so the
compressor does not drain the
vehicle's battery.
• Do not allow the compressor to
operate continuously for more than 15
minutes. This will help prevent the
compressor from overheating.
• Never leave the kit unattended during
operation.
• Sealant compound contains latex.
Those with latex sensitivities should
use appropriate precautions to avoid
an allergic reaction.
• Keep the kit away from children.
• Only use the kit when the ambient
temperature is between -22°F (-30°C)
and 158°F (70°C).
• Only use the sealing compound before
the use-by date. The use-by date is on
a label on the sealant canister, which
you can see through the rectangular
viewing window on the bottom of the
compressor. Check the use-by date
regularly and replace the canister after
four years of non-use.
• Do not store the kit unsecured inside
the passenger compartment of the
vehicle as it may cause injury during a
sudden stop or crash. Always store the
kit in its original location.
• After sealant use, an authorized Ford
dealer must replace the tire pressure
monitoring system sensor and valve
stem on the wheel.
• Operating the kit could cause an
electrical disturbance in radio, CD and
DVD player operation.
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* When inflation only is required
for a tire or other objects, the
selector must be in the Air
position.
What to Do When a Tire Is
Punctured
Repair a tire puncture within the tire's tread
area in two stages with the kit.
• In the first stage, inflate the tire with a
sealing compound and air. After you
inflate the tire, you will need to drive
the vehicle a short distance (about 4
miles [6 kilometers]) to distribute the
sealant in the tire.
• In the second stage, check the tire
pressure and adjust, if necessary, to the
vehicle's specified tire inflation
pressure.
First Stage: Inflating the Tire with
Sealing Compound and Air WARNINGS
Do not stand directly over the kit
while inflating the tire. If you notice
any unusual bulges or deformations
in the tire's sidewall during inflation, stop
and call roadside assistance. If the tire does not inflate to the
recommended tire pressure within
15 minutes, stop and call roadside
assistance. Do not run the engine during kit
operation unless the vehicle is
outdoors or in a well-ventilated area.
Preparation: Park the vehicle in a safe, level
and secure area, away from moving traffic.
Switch the hazard lights on. Apply the
parking brake and switch the engine off.
Inspect the flat tire for visible damage. Sealant compound contains latex. Use
appropriate precautions to avoid any
allergic reactions.
Do not remove any foreign object that has
pierced the tire. If a puncture is located in
the tire sidewall, stop and call roadside
assistance.
1. Remove the valve cap from the tire
valve.
2. Unwrap the dual purpose hose (black tube) from the back of the compressor
housing.
3. Fasten the hose to the tire valve by turning the connector clockwise.
Tighten the connection securely. 4. Plug the power cable into the 12-volt
power point in the vehicle.
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If you need to use a jack or hoist to service
your vehicle, make sure the lift pads do not
contact the high voltage battery or support
brace.
The high voltage battery and support brace
are very close to the rear lifting points.
These points are identifiable by a triangle
icon. Position the lift pads of the jack or
hoist at the specified lifting points. Lifting
your vehicle with the lift pads of the jack
or hoist on the high voltage battery or the
brace will damage the battery.
LUG NUTS
WARNING
When a wheel is installed, always
remove any corrosion, dirt or foreign
materials present on the mounting
surfaces of the wheel or the surface of the
wheel hub, brake drum or brake disc that
contacts the wheel. Make sure that any
fasteners that attach the rotor to the hub
are secured so they do not interfere with
the mounting surfaces of the wheel.
Installing wheels without correct
metal-to-metal contact at the wheel
mounting surfaces can cause the wheel
nuts to loosen and the wheel to come off
while the vehicle is in motion, resulting in
loss of control. Retighten the lug nuts to the specified
torque within 100 mi (160 km) after any
wheel disturbance (such as tire rotation,
changing a flat tire, wheel removal). Wheel lug nut
torque*
Bolt size
100 lb.ft (135 Nm)
M12 x 1.5
*Torque specifications are for nut and bolt
threads free of dirt and rust. Use only Ford
recommended replacement fasteners. Wheel pilot bore
A
Inspect the wheel pilot bore and mounting
surface prior to installation. Remove any
visible corrosion or loose particles.
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•
SOUND: Press to access the Sound
menu where you can adjust sound and
other audio settings.
• 1-6:
Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System
(page 220).
• DISP:
Switch the display on or off. You
can also touch the screen to switch the
display back on.
• Temperature, fan and climate
control buttons:
Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control
(page 94).
911 Assist WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number. Note:
Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information.
See Settings
(page 287).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
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To enable automatic updates using
Wi-Fi, select:
Menu Item
Settings
Wi-Fi You can then select your
Wi-Fi network. You may
have to enter the security
code if the network is
secured. The system
confirms when it has
connected to the network.
Available
Wi-Fi
Networks
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 287). You can also perform
a master reset. See SYNC™ 3
Troubleshooting (page 299).
If you would like to switch this feature
on later, select: Menu Item
Settings
General From this menu, you can
enable automatic updates.
If you have not done so
already, the system
prompts you to set up a
Wi-Fi connection when you
enable this feature.
Automatic
System
Updates When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General In this menu selection, you
can change the selection
for automatic updates to
OFF.
Automatic
System
Updates
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
Sunday, 10:30am-7:30pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due to
holidays.
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