2017 FORD FOCUS ELECTRIC Owners Manual

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico , Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
FORD
Ford Middle East
80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
+1 313 390 0804
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+63-2-717-6410
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed. Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
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Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company. If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
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Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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FUSE SPECIFICATION CHART
Pre-fuse Box
Your vehicle has a pre-fuse box located in
the electric motor compartment on the
front of the 12 volt battery box. It is
connected to the 12 volt battery positive
terminal. This fuse box contains several
high current fuses. If replacement of these
high current fuses is required, contact an
authorized dealer. Protected Component
Fuse Rating
Fuse Number
Electronic power assist steering.
80A
F1
DC/DC converter.
150A
F2
Power distribution box.
100A
F3
Body control module (KL30A supply).
50A
F4
High voltage battery coolant element one and two.
70A
F5
Load compartment fuse box.
70A
F6
Not used.
-
F7
Electric fan control module.
50A
F8
Body control module (KL30B supply).
50A
F9
High voltage battery coolant element three.
40A
F10
Electric Motor Compartment Fuse
Box WARNING
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs.
Always disconnect the battery before
servicing high current fuses. This fuse box contains several high current
fuses that protect your vehicle's main
electrical systems from overloads.
If the 12 volt battery is disconnected and
reconnected, some features need to be
reset.
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Lift the release lever at the rear of the cover
to remove it.
Protected Component
Fuse Rating
Fuse Number
Anti-lock brake system.
40A **
F7
Stability control (KL30V).
Anti-lock brake system.
30A **
F8
Stability control (KL30P).
Not used.
-
F9
Blower motor module.
40A **
F10
Brake vacuum pump relay.
40A **
F11
Electric motor control relay.
40A **
F12
Battery charging control module.
40A **
F13
Coolant heater one.
40A **
F14
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Protected Component
Fuse Rating
Fuse Number
Body control module (KL30C supply).
30A **
F15
Coolant heater two.
40A **
F16
Not used.
-
F17
Windshield wiper.
20A **
F18
Anti-lock brake system.
5A *
F19
Stability control (KL15).
Horn.
15A *
F20
Stop lamp switch.
5A *
F21
Battery monitoring system.
15A *
F22
Relay coils.
5A *
F23
Lighting control switch module.
5A *
F24
Not used.
-
F25
Powertrain control module.
10A *
F26
Charge port light ring.
15A *
F27
Vacuum pump monitor.
5A *
F28
Not used.
-
F29
Transmission control module (12V supply).
5A *
F30
Smart data link/on-board diagnostic connector.
10A *
F31
Coolant valve.
10A *
F32 Air conditioning solenoid.
Chiller solenoid.
Powertrain control module.
10A *
F33
A/C compressor PSR feedback.
High voltage battery.
15A *
F34
Electric vehicle communication controller.
5A*
F35
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Protected Component
Fuse Rating
Fuse Number
Coolant pump.
20A *
F36
Vehicle audible signal for pedestrians.
5A *
F37
Powertrain control module (KL15 supply).
15A *
F38
Not used.
-
F39
Electronic power assist steering.
5A *
F40
Body control module (KL15 supply).
20A *
F41
Rear wiper motor.
15A *
F42
Daytime running light.
15A *
F43
Not used.
-
F44
Not used.
-
F45
Not used.
-
F46
Not used.
-
F47
Mechanical relay coil.
5A *
F48
* Mini fuses
** Cartridge fuses Protected Component
Relay Number
Not used.
R1
Horn.
R2
Not used.
R3
High voltage battery.
R4 Engine control module (contactor sense).
Not used.
R5
Not used.
R6
Coolant heater element three.
R7
Coolant heater element one and two.
R8
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