
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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C.
80: Indicates the aspect ratio
which gives the tire's ratio of
height to width. Numbers of 70 or
lower indicate a short sidewall.
D. D:
Indicates a diagonal type tire.
R:
Indicates a radial type tire.
E. 16:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
Location of the Tire Label
You will find a Tire Label
containing tire inflation pressure
by tire size and other important
information located on the B-Pillar
or the edge of the driver's door.
See
Load Carrying (page 247).
Inflating Your Tires
Safe operation of your vehicle
requires that your tires are
properly inflated. Remember that
a tire can lose up to half of its air
pressure without appearing flat.
Every day before you drive, check
your tires. If one looks lower than
the others, use a tire gauge to
check pressure of all tires and
adjust if required.
At least once a month and before
long trips, inspect each tire and
check the tire pressure with a tire
gauge (including spare, if
equipped). Inflate all tires to the
inflation pressure recommended
by Ford Motor Company. You are strongly urged to buy a
reliable tire pressure gauge, as
automatic service station gauges
may be inaccurate. Ford
recommends the use of a digital
or dial-type tire pressure gauge
rather than a stick-type tire
pressure gauge.
Use the recommended cold
inflation pressure for optimum tire
performance and wear.
Under-inflation or over-inflation
may cause uneven treadwear
patterns.
WARNING
Under-inflation is the most
common cause of tire failures
and may result in severe tire
cracking, tread separation or
blowout, with unexpected loss of
vehicle control and increased risk
of injury. Under-inflation increases
sidewall flexing and rolling
resistance, resulting in heat
buildup and internal damage to
the tire. It also may result in
unnecessary tire stress, irregular
wear, loss of vehicle control and
accidents. A tire can lose up to
half of its air pressure and not
appear to be flat! Always inflate your tires to the
Ford recommended inflation
pressure even if it is less than the
maximum inflation pressure
information found on the tire. The
Ford recommended tire inflation
pressure is found on the Safety
Compliance Certification Label or
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•
Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed 70 mph (120 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability. When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
•
Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Tire Change Procedure WARNINGS
When one of the front wheels is off
the ground, the transmission alone
will not prevent the vehicle from
moving or slipping off the jack, even if the
transmission is in park (P). To help prevent your vehicle from
moving when changing a wheel, shift
the transmission into park (P), set
the parking brake and use an appropriate
block or wheel chock to secure the wheel
diagonally opposite to the wheel being
changed. For example, when changing the
front left wheel, place an appropriate block
or wheel chock on the right rear wheel. Do not work on your vehicle when
the jack is the only support. If the
vehicle slips off the jack, you or
someone else could be seriously injured. Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel.
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2. Assemble the jack handle as shown in
the illustration. 3.
Fully insert the jack handle through the
bumper hole and into the guide tube
through the access hole in the rear
bumper.
4. Turn the handle counterclockwise until
the tire is lowered to the ground, the
tire can be slid rearward and the cable
is slightly slack.
5. Remove the retainer from the center of the wheel. 6. Block both the front and rear of the
wheel diagonally opposite the flat tire.
For example, if the left front tire is flat,
block the right rear wheel.
7. Obtain the spare tire and vehicle jack from their storage locations. 8. Loosen each wheel lug nut on the
affected flat tire one-half turn
counterclockwise, but do not remove
them.
Jacking the Vehicle
Front Jacking Points Note:
Use the frame rail as the jacking
location point, not the control arm. The
frame rail is marked with an arrow.
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Rear Jacking Points
Note:
Jack at the specified locations to
avoid damage to the vehicle.
1. Place the vehicle jack at the jacking point next to the tire you are changing.
Turn the jack handle clockwise until
the wheel is completely off the ground.
2. Remove the lug nuts with the lug wrench.
3. Replace the flat tire with the spare tire,
making sure the valve stem is facing
outward. Reinstall the lug nuts until the
wheel is snug against the hub. Do not
fully tighten the lug nuts until the wheel
has been lowered.
4. Lower the wheel by turning the jack handle counterclockwise. 5. Remove the vehicle jack and fully
tighten the lug nuts in the order shown.
See Technical Specifications (page
380).
6. Stow the flat tire. See the Stowing the Flat or Spare Tire.
7. Stow the vehicle jack and lug wrench. Make sure the jack is fastened securely
before you drive. See Stowing the
Vehicle Jack and Tool Bag.
8. Unblock the wheels. Stowing the Flat or Spare Tire
Note:
Failure to follow the spare tire
stowage instructions may result in failure of
the cable or loss of the spare tire.
1. Lay the tire on the ground with the valve stem facing up.
2. Slide the wheel partially under the vehicle and install the retainer through
the wheel center. Pull on the cable to
align the components at the end of the
cable.
3. Turn the jack handle clockwise until the tire is raised to its stowed position
underneath the vehicle. The effort to
turn the jack handle increases
significantly and the spare tire carrier
ratchets or slips when the tire is raised
to the maximum tightness. Tighten to
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