Page 489 of 599

HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on the
fringe of the reception area, the station may mute due to
weak signal strength.
Reception area
If you are listening to HD1, the system changes back to the
analog broadcast until the digital broadcast is available again.
However, if you are listening to any of the possible HD2-HD7
multicast channels, the station mutes and stays muted unless
it is able to connect to the digital signal again.
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the analog
version. Once the receiver verifies the station is an HD Radio
station, it shifts to the digital version. Depending on the station
quality, you may hear a slight sound change when the station
changes from analog to digital. Blending is the shift from
analog to digital sound or digital back to analog sound.
Station blending
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate. Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment by
the radio broadcaster.
Echo, stutter, skip or
repeat in audio.
Increase or decrease in
audio volume.
No action required. The recep-
tion issue may clear up as you
continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or
blending in and out.
No action required. This is
normal behavior. Wait until the
audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is available.
There is an audio mute
delay when selecting
HD2 or HD3, multicast
preset or Direct Tune.
486
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Page 490 of 599

Potential station issues
Action
Cause
Issues
No action required. The station
is not available in your current
location.
The previously stored multicast
preset or direct tune is not
available in your current recep-
tion area.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.
Fill out the station issue form.1
Data service issue by the radio
broadcaster.
Text information does
not match currently
playing audio.
Fill out the station issue form.
1
Data service issue by the radio
broadcaster.
There is no text
information shown for
currently selected
frequency.
1 You can find the form here: Website
http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. CD (If equipped)
Once you select this option, the system
returns you to the main audio screen.
The current audio information appears on
the screen.
The following buttons are also available: Function
Button
You can use the browse button to select a track.
Browse
Select this button and a small number one displays to indicate
the track is set to repeat.
Repeat
487
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Page 491 of 599

Function
Button
For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).
Select the shuffle symbol to have the audio on the disk play
in random order.
Shuffle
You can use the forward, reverse, pause or
play buttons to control the audio playback. Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.
The following buttons are available for Bluetooth and USB: Function
Button
Pressing the repeat button toggles the repeat setting through
three modes: repeat off (button not highlighted), repeat all
(button highlighted) and repeat track (button highlighted with
a small number one).
Repeat
Play the tracks in random order.
Shuffle
You can use the forward, reverse, pause or
play buttons to control the audio playback.
To get more information about the
currently playing track, press the cover art
or Info button. For some devices, SYNC 3 is able to
provide 30-second skip buttons when you
listen to audio books or podcasts. These
buttons allow you to skip forward or
backward within a track.
While playing audio from a USB device you
can look for certain music by selecting the
following: Function
Button
If available, displays the list of tracks in the
Now Playing playlist.
Browse
This option, which is available under
browse, allows you to play all tracks or to
filter the available media into one of the
below categories.
New Search
Play All
488
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Page 492 of 599

Function
Button
Playlists
Artists
Albums
Songs
Genres
Podcasts
Audio books
Composers
This button allows you to choose a specific
letter to view within the category you are
browsing.
A-Z Jump
If available, this allows you to browse the
folders and files on your USB device.
Explore Device
USB Ports The USB ports are in the center console or
behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature. Select this option to play audio from your
USB device.
Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
USB or bluetooth-enabled device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 506).
Supported Media Players, Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
489
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3
(If Equipped)E211463
Page 493 of 599
Supported USB file systems include: FAT,
exFAT, and NTFS.
SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.
CLIMATE
Touch the climate button on the
touchscreen to access your climate control
features. Depending on your vehicle line
and option package, your climate screen
may look different from one of the screens
shown below. Your screen may not contain
all of the features shown.
Note:
You can switch temperature units
between Fahrenheit and Celsius. See
Settings (page 509). 490
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3
(If Equipped)E206820
Page 494 of 599

Driver temperature: Touch up or down to adjust the temperature.
A
Heated steering wheel:
Touch this icon to switch the heated steering wheel
on and off. It takes about 5 minutes to warm the steering wheel to 74°F (23.3°C)
in temperatures as low as -4°F (-21.7°C). The wheel maintains an approximate
temperature of 90°F (32.2°C) and operates independently from the heated
seats and other climate-control functions. The heating element is in between
the leather covering and foam core to help provide maximum heat without
adversely affecting the feel of the steering wheel.
B
Note:
This feature only functions when you switch the engine on.
Note:
The heated steering wheel may remain on after remote starting the
vehicle, based on your remote start settings. The heated steering wheel may
also turn on when you start your vehicle, if it was on when you switched your
vehicle off.
Note:
For steering wheels with wood trim, the heating feature will not heat the
wheel between the 10 and 2 o'clock positions.
Defrost:
A pop up appears on the screen to display the defrost options.
C
MAX Defrost: Touch the button to maximize defrosting. Air flows through the
windshield vents, the fan automatically adjusts to the highest speed and the
driver and passenger temperatures are set to HI. You can use this setting to
defog or clear a thin covering of ice from the windshield. The heated rear window
also automatically turns on when you select MAX Defrost.
Defrost:
Distributes air through the windshield defroster vents and demister
vents.
AUTO:
Touch the button to switch on automatic operation. Select the desired
temperature using the temperature control. The system adjusts fan speed, air
distribution, air conditioning operation, and selects outside air or recirculated
air to heat or cool the vehicle in order to maintain the desired temperature.
D
Power:
Touch the button to switch the system on and off. Switching off the
climate control system prevents outside air from entering the vehicle.
E
DUAL:
This button lights up when the passenger controls are active. To switch
it off and link the passenger temperature to the driver temperature, touch the
DUAL button.
F
Note:
the passenger side temperature and the DUAL indication automatically
turn on when you or your passenger adjust the passenger temperature.
Passenger temperature:
Touch up or down to adjust the temperature.
G
Fan speed:
Touch up or down to increase or decrease the volume of air that
circulates in your vehicle.
H
Note:
You cannot adjust the fan speed when the system is set to AUTO or MAX
A/C.
A/C:
A pop-up appears on the screen to display the air conditioning options.
I
491
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3
(If Equipped)
Page 495 of 599

MAX A/C: Touch the button to activate and maximize cooling. The driver and
passenger temperatures are set to LO, recirculated air flows through the
instrument panel vents, air conditioning automatically turns on and the fan
automatically adjusts to the highest speed.
A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated
air to improve cooling performance and efficiency.
Note:
In certain conditions (for example, Max Defrost), the air conditioning
compressor may continue to operate even when you switch the air conditioning
A/C button off.
Recirculated air:
Touch to switch the recirculated air on or off. When
recirculated air is on, it may reduce the amount of time needed to cool down
the interior (when used with A/C) and help reduce odors from reaching the
interior.
Note:
Recirculatied air may turn off automatically (or the system may not allow
recirculatied air to turn on) in all airflow modes except MAX A/C to reduce risk
of fogging. It may also turn on and off automatically in Panel or Panel/Floor
airflow modes during hot weather in order to improve cooling efficiency.
Manual airflow distribution controls:
Select these controls individually,
together, or with Defrost to direct the air flow to the area you desire.
J
Panel:
Distributes air through the instrument panel vents.
Floor:
Distributes air through the demister vents, floor vents and rear seat floor
vents.
PHONE WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Hands-free calling is one of the main
features of the system. Once you pair your
cell phone, you can access many options
using the touchscreen or voice commands.
While the system supports a variety of
features, many are dependent on your cell
phone
’s functionality.
Pairing Your Cell Phone for the
First Time
Pair your Bluetooth-enabled phone with
the system before using the functions in
hands-free mode.
Switch on Bluetooth on your device to
begin pairing. See your phone ’s manual if
necessary.
492
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3
(If Equipped)
Page 496 of 599

To add a phone, select:
Menu Item
Add Phone
1. Follow the on-screen instructions.
2. A prompt alerts you to search for the system on your phone.
3. Select your vehicle's make and model as it displays on your phone.
4. Confirm that the six-digit number appearing on your phone matches the
six-digit number on the touchscreen.
5. The touchscreen indicates when the pairing is successful.
6. Your phone may prompt you to give the system permission to access
information. To check your phone ’s
compatibility, see your phone ’s manual
or visit the website.
Alternatively, to add a phone, select: Menu Item
Add Phone
Then select:
Discover Other Bluetooth Devices
1. Follow the on-screen instructions.
2. Select your phone's name when it appears on the touchscreen. 3. Confirm that the six-digit number
appearing on your phone matches the
six-digit number on the touchscreen.
4. The touchscreen indicates when the pairing is successful.
5. Your phone may prompt you to give the system permission to access
information. To check your phone ’s
compatibility, see your phone ’s manual
or visit the website.
At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
• Answering an incoming call.
• Ending a call.
• Dialing a number.
• Call waiting notification.
• Caller identification.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone ’s compatibility,
see your phone ’s manual or visit the
website: Websites
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Phone Menu
This menu becomes available after pairing
a phone.
493
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)