2017 FORD EXPLORER ESP

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
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•
Higher - to allow higher load carrying
capacity and to allow it to travel over
rough terrain without getting hung up
or damaging underbody components.
• Shorter - to give it the capability to
approach inclines and drive over the
crest of a hill without getting hung up
or damaging underbody components.
All other things held equal, a shorter
wheelbase may make your vehicle
quicker to respond to steering inputs
than a vehicle with a longer wheelbase.
• Narrower - to provide greater
maneuverability in tight spaces,
particularly in off-road use. As a result of the above dimensional
differences, Sport utility vehicles and
trucks often will have a higher center of
gravity and a greater difference in center
of gravity between the loaded and
unloaded condition. These differences that
make your vehicle so versatile also make
it handle differently than an ordinary
passenger car.
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The traction grades, from highest
to lowest are AA, A, B, and C. The
grades represent the tire
’s ability
to stop on wet pavement as
measured under controlled
conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
Temperature A B C WARNING
The temperature grade for
this tire is established for a
tire that is properly inflated and
not overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure. The temperature grades are A
(the highest), B and C,
representing the tire
’s resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled conditions
on a specified indoor laboratory
test wheel. Sustained high
temperature can cause the
material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden
tire failure. The grade C
corresponds to a level of
performance which all passenger
car tires must meet under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A
represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law.
Glossary of Tire Terminology
*Tire label: A label showing the
original equipment tire sizes,
recommended inflation pressure
and the maximum weight the
vehicle can carry.
*
Tire Identification Number
(TIN): A number on the sidewall
of each tire providing information
about the tire brand and
manufacturing plant, tire size and
date of manufacture. Also referred
to as DOT code.
*
Inflation pressure: A measure
of the amount of air in a tire.
*
Standard load: A class of
P-metric or Metric tires designed
to carry a maximum load at set
pressure. For example: For
P-metric tires
35 psi (2.4 bar) and
for Metric tires 36 psi (2.5 bar).
Increasing the inflation pressure
beyond this pressure will not
increase the tire ’s load carrying
capability.
*
Extra load: A class of P-metric
or Metric tires designed to carry a
heavier maximum load at
42 psi
(2.9 bar). Increasing the inflation
pressure beyond this pressure will
not increase the tire ’s load
carrying capability.
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illuminates, you should stop and check
your tires as soon as possible, and inflate
them to the proper pressure. Driving on a
significantly under-inflated tire causes the
tire to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency
and tire tread life, and may affect the
vehicle
’s handling and stopping ability.
Please note that the TPMS is not a
substitute for proper tire maintenance, and
it is the driver ’s responsibility to maintain
correct tire pressure, even if under-inflation
has not reached the level to trigger
illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with
a TPMS malfunction indicator to indicate
when the system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then remain
continuously illuminated. This sequence
will continue upon subsequent vehicle
start-ups as long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be able
to detect or signal low tire pressure as
intended. TPMS malfunctions may occur
for a variety of reasons, including the
installation of replacement or alternate
tires or wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more tires or
wheels on your vehicle to ensure that the
replacement or alternate tires and wheels
allow the TPMS to continue to function
properly. The tire pressure monitoring system
complies with part 15 of the FCC rules and
with RSS-210 of Industry Canada.
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
Changing Tires With a Tire
Pressure Monitoring System
Note:
Each road tire is equipped with a tire
pressure sensor located inside the wheel
and tire assembly cavity. The pressure
sensor is attached to the valve stem. The
pressure sensor is covered by the tire and is
not visible unless the tire is removed. Take
care when changing the tire to avoid
damaging the sensor
You should always have your tires serviced
by an authorized dealer.
Check the tire pressure periodically (at
least monthly) using an accurate tire
gauge. See Inflating Your Tires in this
chapter.
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Customer action required
Possible cause
Low tire pressure
warning light
Make sure tires are at the proper pres-
sure. See Inflating your tires in this
chapter. After inflating your tires to the
manufacturer’s recommended pressure
as shown on the Tire Label (located on
the edge of driver ’s door or the B-Pillar),
the vehicle must be driven for at least
two minutes over 20 mph (32 km/h)
before the light turns off.
Tire(s) under-inflated
Solid warning light
Repair the damaged road wheel and tire
assembly and reinstall it on the vehicle
to restore system function. For a
description on how the system functions,
see When your temporary spare tire
is installed in this section.
Spare tire in use
If the tires are properly inflated and the
spare tire is not in use but the light
remains on, contact your authorized
dealer as soon as possible.
TPMS malfunction
Repair the damaged road wheel and tire
assembly and reinstall it on the vehicle
to restore system function. For a
description on how the system functions,
see
When your temporary spare tire
is installed in this section.
Spare tire in use
Flashing warning
light
If the tires are properly inflated and the
spare tire is not in use but the light
remains on, contact your authorized
dealer as soon as possible.
TPMS malfunction
When Inflating Your Tires
When putting air into your tires (such as at
a gas station or in your garage), the tire
pressure monitoring system may not
respond immediately to the air added to
your tires. It may take up to two minutes of driving
over 20 mph (32 km/h) for the light to turn
off after you have filled your tires to the
recommended inflation pressure
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•
MP3 and WMA folder mode represents
a folder structure consisting of one
level of folders. The CD player numbers
all MP3 and WMA tracks on the disc
(noted by the MP3 or WMA file
extension) and all folders containing
MP3 and WMA files, from F001 (folder)
T001 (track) to F253 T255.
• Creating discs with only one level of
folders helps with navigation through
the disc files.
If you are burning your own MP3 and WMA
discs, it is important to understand how
the system reads the structures you create.
While various files may be present (files
with extensions other than MP3 and
WMA), only files with the MP3 and WMA
extension are played; other files are
ignored by the system. This enables you to
use the same MP3 and WMA disc for a
variety of tasks on your work computer,
home computer and your in-vehicle
system.
In track mode, the system displays and
plays the structure as if it were only one
level deep (all MP3 and WMA files play,
regardless of being in a specific folder). In
folder mode, the system only plays the
MP3 and WMA files in the current folder. AUDIO UNIT - VEHICLES WITH:
AM/FM/CD/SYNC WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Note:
You can operate your audio system
for up to one hour after you switch off the
ignition. Press the power control to operate
the system with the ignition turned off. The
system automatically turns off after one
hour.
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